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Contents
Preface............................................................................................................................................. 4

Cyberoam - Identity-based Unified Threat Management .................................................... 4

Deploying Cyberoam .......................................................................................................... 5
Accessing Cyberoam .......................................................................................................... 5
Verify Configuration ............................................................................................................ 6
Configure Mail and Web server access .............................................................................. 7
User Authentication............................................................................................................. 7
Firewall................................................................................................................................ 7
Firewall rule................................................................................................................................ 8
Default Firewall rules.................................................................................................................. 9
Firewall rule processing order.................................................................................................... 9
Manage firewall rules ................................................................................................................. 9

Intrusion Prevention System (IPS) ...................................................................................... 9

Create Custom IPS policy ........................................................................................................ 10
Create Identity-based IPS Policy ............................................................................................. 11
Create custom IPS signatures ................................................................................................. 11

Virtual Private Network...................................................................................................... 12

Configure Net-to-Net IPSec VPN connection .......................................................................... 12
Configure remote VPN access using Cyberoam VPN Client................................................... 12
Configure VPN failover............................................................................................................. 13

SSL VPN ........................................................................................................................... 13

Allow access to Internal network.............................................................................................. 13
Allow access to internally hosted sites..................................................................................... 15

Virus and Spam scanning ................................................................................................. 17

Managing Spam ................................................................................................................ 17
Actions for Spam mails ............................................................................................................ 17
Block mails using White lists and Black lists............................................................................ 18
Quarantine management .........................................................................................................19
Spam Digest............................................................................................................................. 20
Release Quarantined Spam Mails ........................................................................................... 20
Archive mails............................................................................................................................ 20

Content filtering ................................................................................................................. 21

Filter traffic based on Domain names ...................................................................................... 22
Block P2P applications for a particular user ............................................................................ 23
Block Facebook a social networking service...................................................................... 23
Allow specific Messenger (IM) ................................................................................................. 24

Manage Bandwidth ........................................................................................................... 24

Control bandwidth for group of users....................................................................................... 24
Prioritize bandwidth usage of an Application ........................................................................... 24

Configure Multiple Gateways ............................................................................................ 25

Add Gateway............................................................................................................................ 25
Define gateway weight for load balancing ............................................................................... 25
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Configure Source based routing .............................................................................................. 25
Configure Outbound Load balancing ....................................................................................... 25
Configure Gateway Failover .................................................................................................... 25
Gateway Failback..................................................................................................................... 26

Virtual LAN (VLAN) ........................................................................................................... 26

Dynamic Routing............................................................................................................... 26
On-Appliance Reports....................................................................................................... 26
Dashboard................................................................................................................................ 26
Threats detected ...................................................................................................................... 27
Access Reports ........................................................................................................................ 28
Analytical Reports .................................................................................................................... 28
Search Engine Report.............................................................................................................. 31
Compliance reports .................................................................................................................. 31
Data Leakage report ................................................................................................................ 32

High Availability................................................................................................................. 32
Configure Active-Active HA cluster ..........................................................................................33

Trouble Shooting............................................................................................................... 34
General Administration...................................................................................................... 35
Points to remember.................................................................................................................. 36

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Preface
Thank you for purchasing the award-winning Identity-based Cyberoam UTM.
Welcome to Cyberoam Evaluation Guide! This document is designed to ensure that you are able
to use the basic features of your Cyberoam. It contains configuration guidelines on what is to be
done after Cyberoam appliance is up and running in your network and addresses the most
common use-case scenarios.
In addition to this guide, you can access online help by clicking Online Help icon located on the
right most corner of every page of GUI. Entire Cyberoam documentation set can be referred from
http://docs.cyberoam.com.
The configuration given in the document is to be performed from Web Admin console (GUI) of
Cyberoam unless specified. Solutions provided in the document are applicable up to version
9.5.9.

Cyberoam - Identity-based Unified Threat

Management
Cyberoam CR200i is part of the unique Identity-based Unified Threat Management range of
appliances that offer comprehensive network security with fine granularity through its user identitybased security policies. Here are some key reasons why Cyberoam CR200i is able to provide
intelligent threat management with multiple benefits for SMEs and large enterprises, leaving no
loopholes in their security arrangements.
Full Feature Set Excellent Value for Money: Due to its high performance and full feature set,
Cyberoam CR200i gives an excellent value for money. It has multiple security features integrated
over a single UTM appliance: Stateful Inspection Firewall, Gateway Anti-Virus & Anti-Spyware,
Gateway Anti-Spam, Intrusion Prevention System, Content Filtering, Bandwidth Management,
Multiple Link Management and On-appliance Reporting for comprehensive logs and reports of
user activities in the network.
Cyberoam offers IPSec VPN for secure remote access and the option of SSL VPN for greater
security, ease of use and granular control in VPN environments, without the need to install
individual VPN clients. Cyberoams multicore-aware software architecture fully leverages the
strength of multicore processors, therefore offering high gigabit throughput performances, while
ensuring enhanced flexibility and security. VLANs create work-profile based policies by enabling
logical grouping of users in the network. Active-Active High Availability (HA) feature ensures
continuous uptime along with multiple link management and failover detection feature for ISP links.
Cyberoam UTM also complies with several regulatory requirements such as PCI-DSS, HIPAA,
CIPA, GLBA, and SOX.
Quick Deployment and Easy Set-up: CR200i is very simple to operate and readily deployable in
any networking environment. The Quick Start guide gives step-by-step deployment instructions
for easy setup from Web Admin Console (GUI).
Zero-hour protection: Cyberoam UTM offers robust protection against rapidly evolving and shortlived threats through technologies such as Threat Free Tunneling (TFT) for safe VPN Internet
TM
browsing, Recurrent Pattern Detection (RPD ) for content-agnostic, multi-language and multiformat spam protection and ID-based Custom IPS policies to protect against external and internal
threats, that work in dynamic environments to inform the administrator who is doing what in the
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network, and take instant corrective actions.
Unified Security: Cyberoam's identity-based security offers a single window entry to dynamically
apply policies for all its UTM features - to the user directly, from within the firewall rule. This
delivers truly unified controls in addition to ease of use and for troubleshooting.
Full Flexibility and High Customization: Cyberoam offers Identity-based policy detailing across
all its features, enabling higher granularity and greater flexibility in comparison to blanket policies.
Cyberoams allows custom IPS signatures and custom web categories, allowing high levels of
customization. Cyberoam GUI offers a clear screen-view of usage and threat patterns. Enterprises
can use Cyberoams flexibility and customization to define and apply user, group and applicationbased policies.
Customer Support and Documentation: CR200i appliance carries Free 1 year subscription for
8x5 support and includes Web, Telephone, Email and Chat Support along with software upgrades.
It also includes access to the knowledge base, Customer Support Portal
and
the
Cyberoam
Security
Center
(http://customer.cyberoam.com)
(www.cyberoamsecuritycenter.com). Cyberoam appliances offer three levels of customer support,
as shown in this link http://www.cyberoam.com/mcontracts.html. Basic, Advanced and Premium.
Premium Support is a highly-personalized service offering that includes 24x7 Helpdesk, a
dedicated account manager, and the option for on-site assistance.
The Cyberoam product Documentation website http://docs.cyberoam.com provides the latest
documentation for all Cyberoam products. Also, Cyberoams knowledge database,
http://kb.cyberoam.com contains an exhaustive array of information related to upgrades and
troubleshooting guidelines.

Deploying Cyberoam
If Cyberoam is not already deployed in your network, refer to Appliance model specific Quick Start
Guide to get step-by-step deployment help.

Accessing Cyberoam
Web Admin Console
If you are accessing Cyberoam appliance, first time after deployment and have not changed the
default IP scheme, browse to http://172.16.16.16 else http://<LAN IP address of Cyberoam> and
log on with default username cyberoam and password cyber.
LAN IP address of Cyberoam is the IP address configured through the Network Configuration
Wizard at the time of deployment.
CLI Console can be accessed via remote login utility TELNET or SSH client.

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Verify Configuration
Verify configuration done through Network Configuration Wizard from Dashboard. Dashboard
provides a quick and fast overview of all the important parameters of Cyberoam appliance
including the current operating status of the Cyberoam appliance.
Press F10 key to go to view Dashboard from any of the pages.
Confirm:

subscription of all the modules from the License Information section

deployment mode from Appliance Information section

status of the default gateway from Gateway Status section

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Configure Mail and Web server access

To configure Cyberoam to provide the access of internal resources i.e. mail and web server hosted
in LAN, you need to create:

Virtual host from (Firewall Virtual Host Create)

WAN to LAN firewall rule for the respective virtual host to allow the inbound traffic (when
servers are hosted in LAN)

WAN to DMZ firewall rule for respective virtual host to allow the inbound traffic (when servers
are hosted in DMZ)

Refer Configure one-to-one IP address mapping to access devices on Internal network for step-bystep configuration.

User Authentication
Configure user authentication from User Authentication settings.
Available options:

Active
Directory
(AD)
Authentication
Refer
to
(http://kb.cyberoam.com/default.asp?id=525&Lang=1&SID=) for more details.

article

LDAP
Authentication
Refer
to
(http://kb.cyberoam.com/default.asp?id=707&Lang=1&SID=) for more details.

article

RADIUS
Authentication
Refer
to
(http://kb.cyberoam.com/default.asp?id=339&Lang=1&SID=) for more details.

article

Windows
NT
Domain
controller
Authentication
Refer
http://kb.cyberoam.com/default.asp?id=534&Lang=1&SID= for more details.

Cyberoam/Local Authentication - If you want Cyberoam to authenticate users, add users and
configure group membership for users. Cyberoam supports various user types, refer to User
types for details on user types and how to add users.

to

article

Generate Reports with user names

You need to configure authentication to generate reports with user names. It is easy to monitor
user activity and identify the source and destination of the traffic with user name rather than with IP
address.

Firewall
Zones
Cyberoam provides zone-based security. Zone is a logical grouping of ports that have similar
functions. Cyberoam provides 5 default zones types: LAN, DMZ, WAN, LOCAL, VPN
Entire set of physical ports available on the Cyberoam appliance including their configured aliases
are grouped in LOCAL zone. In other words, IP addresses assigned to all the ports fall under the
LOCAL zone.
To create additional LAN, DMZ and VPN zone types, refer User Guide.

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Firewall rule
Firewall rule provides centralized management of entire set of security policies. From a single
firewall rule, you can define and manage entire set of Cyberoam security policies. Zone based
firewall rules are created to control (allow or block) the network traffic. If you wish to have more
granular control, include user and/or service in the zone based firewall rule.
From the firewall rule, you can:

Define inbound and outbound access based on source and destination hosts/Network and
MAC address.

Enable scanning for HTTP, FTP, SMTP, POP3 or IMAP traffic - for email spam filtering,
virus security, spyware, malware and phishing protection

Define IPS policy - for protection against threats and attacks originating from external world
and internal network

Attach Gateway routing policy - for loading balancing and gateway failover protection
incase of multiple gateways

Specify Internet Access policy - for web access to control access of inappropriate web
sites, IM and P2P traffic

Schedule access

Attach bandwidth policy - to control and schedule bandwidth usage for individual user or
group and prioritize bandwidth usage for particular application

To create firewall rule, go to Firewall Create Rule

Click Check
Identity and
specify user
name to
configure userbased firewall
rule

Multiple
Configurable
policies

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Default Firewall rules

Cyberoam automatically creates two default firewall rules based on the Internet Access policy
(IAP) defined through Network Configuration Wizard at the time of deployment.
Refer to Cyberoam User Guide for more details.

Firewall rule processing order

Cyberoam processes firewall rules from top to bottom and the first suitable matching rule found is
applied. When a matching rule is found, traffic is immediately dropped or forwarded without being
tested by the rest of the rules in the list.
While adding multiple firewall rules, make sure specific rules are placed above the general rules. If
general rule is placed above the specific rule, general rule will allow the traffic for which you have
defined the deny rule later in the list.

Manage firewall rules

Edit, delete, or change the rule order from Firewall Manage Rule
Please note that default rules cannot be deleted but edited as per the requirement.

Last Action Status

Schedule Deactive
Enable/Disable Rule

Edit

Insert

Delete

Move

NAT(Network Address Translation)

NAT rule changes the source IP address of the packet i.e. the IP address of the connection
initiator is changed. Apply NAT rule whenever it is required to send the outgoing traffic with a
specific IP address.
For example, multiple public IP address for WAN port - 202.134.168.202, 202.134.168.208. To
route the traffic of a Group of users through 202.134.168.208 only, you need to create NAT rule for
Group of users.

Intrusion Prevention System (IPS)

To reduce the chances of excessive false positives and number of alerts, Cyberoam allows
creation of tailor-made IPS scanning policy. Administrator can fine-tune the default policies as well
as create custom policies to reduce the false positives. By disabling the IPS scanning for the traffic
of the applications not in use allows to reduce network load.

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Fine-tuning policies will help in reducing false positive, alerts and network choking.
Apart from the fine-tuning default policies, Administrator can also create custom policies for
individual applications and users.

Create Custom IPS policy

Create IPS policy from IPS Policy Create
Once you create a policy, all the signature categories are enabled and the individual signatures
within the category are set to Detect or Drop mode. You can enable/disable signature category
or configure individual signature as and when needed. Click Edit icon against the
category/signature
Detect When any traffic that matches the signature is detected, Cyberoam does not take any
action against the traffic and the connection proceeds to its intended destination.
Drop - When any traffic that matches the signature is detected, Cyberoam automatically drops the
packets that triggered IPS, resets the connection, and prevents the traffic to reach its destination.
In both the case, Cyberoam logs the details, gives the alert to the Administrator, and to be
enabled/disabled.
Disable Excludes signature or category from prevention process

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Create Identity-based IPS Policy

In order to provide high level of granularity, Cyberoam allows to implement IPS scanning for
individual user also. This additionally reduces the network load as the traffic for the other users will
not be scanned.
To configure Identity-based IPS policy:
1. Define IPS policy from IPS Policy Create
2. Configure Firewall rule for the user and attach IPS policy created in step 1

Create custom IPS signatures

Default signatures included in Cyberoam cover common attacks signature.
But, enterprises with diverse network environments require flexibility to customize IPS and deliver
instant protection against emerging threats and high levels of granularity.
Custom signatures provide flexibility to deliver zero-hour protection and address the custom
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requirements for blocking, detecting traffic on a network e.g. define a custom signature for blocking
a particular Yahoo! id
To use custom signature for scanning and allowing/blocking specific traffic:

Create signature from IPS Custom Signature Create

Enable from signature from IPS policy

Custom signature is the advanced feature and to create signatures requires previous experience in
IPS and signatures. Refer to Create Custom IDP Signature for syntax and other details.

Virtual Private Network

Cyberoam can be used to establish VPN connection and supports following protocols to
authenticate and encrypt traffic:

Internet Protocol Security (IPSec)

Layer Two Tunneling Protocol (L2TP)

Point-to-Point Tunneling Protocol (PPTP)

Configure Net-to-Net IPSec VPN connection

To make VPN connection configuration an easy task, Cyberoam provides six preconfigured VPN
policies for the frequently used VPN deployment scenarios:
DefaultRoadWarrior
DefaultL2TP
DefaultHeadOffice
DefaultBrachOffice
AES128_MD5
Default Policy
Administrator can directly use DefaultHeadOffice and DefaultBrachOffice default policies for the
most common scenario to establish net-to-net connection using preshared key to authenticate
peers.
For
step
by
step
configuration,
refer
to
http://kb.cyberoam.com/default.asp?id=805&Lang=1&SID=
Cyberoam provides VPN interoperability with number of third party IPSec VPN Gateways, refer to
http://kb.cyberoam.com/default.asp?id=388&Lang=1&SID= for list of supported gateways and how
to establish connection with them.

Configure remote VPN access using Cyberoam VPN Client

This is commonly called a "road warrior" configuration, because the client is typically a laptop
being used from remote locations, and connected over the internet using service providers and
dialup connections. The most common use of this scenario is when you are at home or on the road
and want access to the corporate network.
For step by step configuration, refer to http://kb.cyberoam.com/default.asp?id=786&Lang=1&SID=
If you are using Cyberoam IPSec VPN Client for the first time, download Client from
http://www.cyberoam.com/vpnhelp.html.

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Configure VPN failover

You will need to configure VPN failover condition to keep your VPN connection always ON.
To configure connection failover, you have to:

Create Connection Group from VPN Connection Failover Create Connection Group.
Connection Group is the grouping of all the connections that are to be used for failover. The
order of connections in the Group defines fail over priority of the connection.

Define Fail over condition in the Group itself

Your primary VPN connection will failover to the very next active Connection in the Group if
Connection group is created including the primary connection. For example, if the connection
established using 4th Connection in the Group is lost then 5th Connections will take over provided
the 5th connection is active.

SSL VPN
SSL ((Secure Socket Layer)) VPN allows access to the Enterprise network from anywhere,
anytime and provides the ability to create point-to-point encrypted tunnels between remote
employees and companys internal network, requiring combination of SSL certificates and a
username/password for authentication to enable access to the internal resources.
To provide access, it operates in two modes: Full Access and Web Access mode.
Full access for the remote users who are to be provided with the Enterprise network access from
laptops, Internet cafes, hotels etc. It requires an SSL VPN Client at the remote end. Remote users
can download and install SSL VPN Client from the End user Web Portal.
Web access for the remote users who are equipped with the web browser only and when access
is to be provided to the certain Enterprise Web applications/servers through web browser only. In
other words, it is a clientless access.
The basic and common administrative configuration for both the modes of operation can be
configured from the Global settings and portal settings.

Allow access to Internal network

Cyberoam Configuration
3 step configuration is required to provide access of the Internal network to the remote users:
Step 1. Create hosts for all the Internal networks whose access is to be provided from Firewall
Host Add.

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Step 2. Create SSL VPN policy from SSL VPN SSL VPN Policy Add SSL VPN Policy with
the following parameters:
Parameters
Name
Access Mode
Full Access Setting
Tunnel Type

Value
networkaccesspolicy
Full Access Mode
Split Tunnel (default)
Tunnel type determines how the remote users traffic will be routed.

Accessible Resources

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Split tunneling ensures that only the traffic for the private network is
tunneled and encrypted while in full tunneling private network traffic
as well as other Internet traffic is also tunneled and encrypted.
172.50.50.211 (created in step 1)

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Step 3. Edit SSL VPN policy (created in step 2) from SSL VPN SSL VPN Policy Manage SSL
VPN Policy to assign policy to the required user. Click Add Policy Member(s) and select the user.
Once the above configuration is done, remote user can access hosts specified in the SSL VPN
policy through End user Web Portal.
Cyberoam Administrator needs to provide End user Web portal URL - https://<WAN IP address of
Cyberoam:port> to the remote users. Use default port: 8443 unless customized. Confirm port
number from System Configure Customize Client Preferences before forwarding URL to the
remote user.
End-user Configuration
Step 1. To logon to the End user Web portal, browse to the Web portal URL provided by the
Cyberoam Administration. Default URL: https://<WAN IP address of Cyberoam:8443>.
Step 2. Download and install Cyberoam SSL VPN client
Step 3. Download Cyberoam SSL VPN client configuration. Right Click the client to import
downloaded configuration.
Step 4. Once the tunnel is establish, user can access all the hosts specified in his SSL VPN policy.

Allow access to internally hosted sites

Step 1. Create Bookmark for all the resources whose access is to be provided from SSL VPN
Bookmark Add Bookmark.

Step 2. Create SSL VPN policy from SSL VPN SSL VPN Policy Add SSL VPN Policy with
the following parameters:
Parameters
Name
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Value
webaccesspolicy
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Access Mode
Web Access setting
Accessible Resources

Web Access Mode

QAserver (created in step 1)

Step 3. Edit SSL VPN policy (created in step 2) from SSL VPN SSL VPN Policy Manage SSL
VPN Policy to assign policy to the required user. Click Add Policy Member(s) and select the user.
Once the above configuration is done, remote user can access resources (bookmarks) specified in
the SSL VPN policy from the End user Web Portal.
Cyberoam Administrator needs to provide End user Web portal URL - https://<WAN IP address of
Cyberoam:port> to the remote users. Use default port: 8443 unless customized. Confirm port
number from System Configure Customize Client Preferences before forwarding URL to the
remote user.
Portal Access
Step 1. To logon to the End user Web portal, browse to the Web portal URL provided by the
Cyberoam Administration. Default URL: https://<WAN IP address of Cyberoam:8443>.
.
Step 2. Click the Bookmark link to access
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Virus and Spam scanning

Cyberoam scans incoming and outgoing HTTP, FTP, IMAP, POP3, and SMTP traffic, blocking
malicious programs at the entry.

What

From

Enable HTTP virus scanning

Firewall Manage Rule

Enable SMTP/FTP virus scanning

when Mail server/FTP server deployed
in LAN
Enable SMTP/FTP virus scanning
when Mail server/FTP server deployed
in DMZ

Fine tune virus scanning parameters

Fine tune spam scanning parameters
Block password protected attachments
(for all the recipients)

Enable scanning from LAN to WAN firewall rule

Firewall Manage Rule
Enable SMTP/FTP scanning from WAN to LOCAL
firewall rule
Firewall Manage Rule
Enable SMTP/FTP scanning from WAN to LOCAL
firewall rule and LAN to DMZ firewall rule
Anti Virus Mail General Configuration
Anti Spam Mail General Configuration
Update default policy from Anti Virus SMTP
Default Scan policy
Specify All for Block File Types
Enable Protected Attachment for Receivers Action
and Notify Administrator

Managing Spam
Actions for Spam mails
Cyberoam tags suspected spam mail as a Probable Spam while mail tagged as Spam is
actually a spam mail.
You can reject, drop, accept, change the mail recipient or add a prefix to the mail subject and
forward the spam mails. Spam actions can be specified from Spam policy.
You can define different actions for:

Spam and Probable spam mails

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SMTP and POP3/IMAP spam mails

Block mails using White lists and Black lists

Step 1. Create White list from Anti Spam Configuration Address Groups with the following
parameters:
Parameters
Name
Group Type
Email Address

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Value
Whitelist
Email Address
Type all the email address from which
mails are to be allowed

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Step 2. Create Black list from Anti Spam Configuration Address Groups with the following
parameters:
Parameters
Name
Group Type
Email Address

Value
Blacklist
IP Address
Type all the email address from which
mails are to be blocked

Update Global Policy (Anti Spam Spam Policy Global Policy) and use white list and black list
to allow and block spam mails.

Quarantine management
Cyberoam quarantines virus infected and SMTP spam mails.
If you are Network Administrator, you can view quarantined mails from:
Anti Virus Mail General Configuration
Anti Spam Configuration General Configuration
As a Network Administrator, you can also educate your network users to view and manage their
own quarantine space.

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Individual network user can log on to User My Account and go to Quarantine Mails option and view
the list of their quarantined mails.

Spam Digest
Spam digest is an email containing a list of quarantined spam messages filtered by Cyberoam and
held in the user quarantine area. If configured, Cyberoam mails the spam digest every day to the
user. Digest provides a link to User My Account from where user can access his quarantined
messages and take the required action.
Digest service can be configured globally for all the users or for individual user. Configure digest
service for all the users from Anti Spam Spam Quarantine Spam Digest Setting.
Administrator can even customize the Digest service setting for individual user.

Release Quarantined Spam Mails

Either Administrator or user himself can release the quarantined spam mails. Administrator can
release the quarantined spam mails from Quarantine area while user can release from his My
Account. Released quarantined spam mails are delivered to the intended recipients inbox.
Administrator can access Spam Quarantine area from Anti Spam Configuration General
Configuration while user can logon to My Account and access Spam Quarantine area from
Quarantine Mails Spam Spam Quarantine area.

Archive mails
The email communications that pertain to the organizations business activity are subject to
regulatory requirements. This act necessitates retaining email correspondence. Cyberoams
Copy-to provides an in-house email archiving solution for building your email repository.
By specifying email address in Send copy to email address(s) field, you can transparently codeliver and archive all the mails to the pre-defined mail address.
Archive all incoming mails
If you want to archive all the mails, update Anti Spam Global policy from Anti Spam Spam
Policy Global Policy and configure email id in Send copy to email address(s) field.

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Archive mails of specific mail recipient or group of recipients

If you want to archive mails for the specific recipient or group of recipients

Create Anti Spam Custom policy from Anti Spam Spam Policy Create Custom Policy
and configure email id in Send copy to email address(s) field

Create spam rule for specific recipient or group of recipients whose mails you want to archive
from Anti Spam Spam Rules and attach above policy

All the mails received by

0Haccounts@cyber.co.in will also be
delivered at the email address
configured in the accnt_archive policy

Content filtering
Content filtering is used to limit the access of the contents available to the user based on
combination of categories, keywords, URLs, domain names and file types.
Fine-tune the default Internet Access Policy (IAP) for controlling access as per your requirement.
Access
control
Block Category

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For

How and from

All
the
users
(Blanket block)

Update Allow All default policy from Policies

Internet Access Policy Manage Policy:
Category - specify category to be blocked e.g.
music
Strategy Deny
Schedule Work hours (5 Day week)

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Group/User

With the above policy, all the users will be denied the
access to the music category during the working
hours.
1. Create policy from Policies Internet Access
Policy Create Policy
Policy Type Allow
Category - specify category to be blocked
Strategy - Deny
2. Attach IAP created in step 1 to the user Group

Block
Uncategorized
URL/sites

All
the
users
(Blanket block)

Group/User

2. Create LAN to WAN Identity based rule from

Firewall Create Rule
Select user for whom the category is to be
blocked
1. Create Custom category from Categories Web
Category Create Custom and specify the URL to
be blocked Under Domain Management
2. Update Allow All default policy from Policies
Internet Access Policy Manage Policy and add
category created in step 1
1. Create Custom category from Categories Web
Category Create Custom and specify the URL to
be blocked Under Domain Management
2. Create policy from Policies Internet Access
Policy Create Policy
Policy Type Allow
Category - specify category created in step 1
Strategy - Deny
3. Attach IAP created in step 2 to the user Group
4. Create LAN to WAN Identity based rule from
Firewall Create Rule
Select user for whom the category is to be
blocked

Filter traffic based on Domain names

If enabled, users will not be able to bypass and access to sites using URL translation or HTTP
proxy websites hosted on HTTPS will be blocked. In other word, Cyberoam will block any attempts
to bypass the web content filtering and sites hosted on SSLv2, SSLv3 and TLS protocols.
By default, it is enabled from CLI console and for all the default Internet Access Policy (Web Admin
console).

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Block P2P applications for a particular user

Create following Internet Access Policy (IAP) and firewall rule for the user as follows:
Step 1. Create IAP from Policies Internet Access Policy Create Policy

Specify policy name, policy type (Allow)

Click Add button to add categories for blocking

In Select Category, under Application Protocol Category column, select P2P Applications

Select Deny for Strategy

Select the appropriate schedule. User will not be able to access any of the P2P Applications
during the time specified in the schedule.

Step 2. Include IAP created in step 1 in the user Group from Group Manage Group
Step 3. Create User based Firewall rule from Firewall Create Rule

Source: LAN, Any Host

Click Check Identity to enable User based Firewall rule and select the user whose access
P2P Applications category (created in step 1) is to be blocked

Destination: WAN, Any Host

Service: All Services

Block Facebook a social networking service

Facebook (www.facebook.com) is a social networking website and is categorized in
DatingAndMatrimonials category. So to block the site you need to deny access for the site.
Go to Policies Internet Access Policy Manage Policy and update Allow All default Internet
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Access policy. Select DatingAndMatrimonials in Web Category field and Deny in Strategy field.
Above solution will work only if you have not changed LAN to WAN, Allow All default firewall rule.

Allow specific Messenger (IM)

Consider the example where one wants allow access of yahoo messenger only and block all other
messengers.
1. Update Allow All default policy from Policies Internet Access Policy Manage Policy to
allow access to yahoo messenger while deny Chat category.

2. Create LAN to WAN firewall rule and apply Allow All IAP (updated in step 1)

Manage Bandwidth
Control bandwidth for group of users

Create User based Bandwidth policy from Policies Bandwidth Policy Create Policy

Create user group from Group Add group and attach the bandwidth policy created for the
group

Create Identity based firewall rule from Firewall Create Rule and select the user group.

Prioritize bandwidth usage of an Application

Create Firewall rule based Bandwidth policy from Policies Bandwidth Policy Create
Policy. Set the priority as required. Priority can be set from 0 (highest) to 7 (lowest)

Create firewall rule from Firewall Create Rule and select service and bandwidth policy
created in above step.

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Configure Multiple Gateways

Please note that multiple gateways can be configured only if Cyberoam is deployed as a Gateway.

Add Gateway
One unused WAN port is required for each new Gateway to be added.
Go to System Gateway Manage Gateway(s) and click Add button to configure Gateway IP
address and port.

Define gateway weight for load balancing

Assign weight to the Gateway if load balancing is required. Cyberoam distributes traffic across
links in proportion to the ratio of weights assigned to the individual link. This weight determines
how much traffic will pass through a particular link relative to the other link.

Set weight as 0 (zero) to disable load balancing and pass the traffic through the default
gateway

Set same weight to all the gateways to distribute traffic equally among all the links

Set different weights to various gateways to distribute traffic in the ratio of the proportions of
the weight set

Configure Source based routing

Configure source based routing if it is required to route traffic of a particular network/subnet from
the specific gateway.
Go to System Gateway Manage Gateway(s) and click the Gateway for which the source
based routing is defined. Page displays the details of the Gateway; click Add Network and add
the network IP address.

Configure Outbound Load balancing

Load balancing is a mechanism that enables balancing traffic between various links. It distributes
traffic among various links, optimizing utilization of all the links to accelerate performance and cut
operating costs.
Configure links in active-active setup i.e. define gateways as Active
Assign appropriate weight to each gateway. Cyberoam distributes traffic across links in
proportion to the ratio of weights assigned to the individual link.

Configure Gateway Failover

Gateway failover provides link failure protection i.e. when one link goes down; the traffic is
switched over to the active link. This safeguard helps provide uninterrupted, continuous Internet
connectivity to users. The transition is seamless and transparent to the end user with no disruption
in service i.e. no downtime.
To achieve WAN failover between multiple links:
Configure links in Active-Backup
Define Active gateway
Define Backup gateway traffic through this link is routed only when active interface is down
Define failover rule
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In the event of link failure, traffic will automatically be routed through the Backup gateway without
administrator intervention. If more than one backup gateway is configured, traffic is distributed
among the gateways in the ratio of the weights assigned to them. On fail over, Backup gateway
can inherit the parent gateways (Active gateway) weight or the configured weight.

Gateway Failback
During a link failure, Cyberoam regularly checks the health of a given connection, assuring fast
reconnection when Internet service is restored. When the connection is restored and gateway is up
again, without administrators intervention, traffic is again routed through the Active gateway. In
other words, backup gateway fails back on Active gateway.

Virtual LAN (VLAN)

Virtual LANs are useful in different network scenarios where administrator needs expand the
number of interfaces or when traffic filtering is required between different VLANs in an
organization.
Cyberoam follows the IEEE 802.1Q specification for VLAN and allows the definition of one or more
VLAN Subinterfaces to be associated with a particular physical interface. These are then
considered to be logical interfaces and are treated like physical interfaces in firewall rule sets.
For
step-by-step
creation
and
implementation
http://kb.cyberoam.com/default.asp?id=1065&SID=&Lang=1.

of

VLAN,

refer

to

Dynamic Routing
Cyberoam supports following dynamic routing protocols:

Routing
Information
Protocol
(RIP)

For
http://kb.cyberoam.com/default.asp?id=1000&SID=&Lang=1

configuration,

refer

Open
Shortest
Path
First
(OSPF)

http://kb.cyberoam.com/default.asp?id=999&SID=&Lang=1

configuration,

refer

Border
Gateway
Protocol
(BGP)

For
http://kb.cyberoam.com/default.asp?id=1001&SID=&Lang=1

For

configuration,

refer

Additionally, a firewall rule is to be configured for the zone for which the BGP & OSPF traffic is to
be allowed i.e. LAN to LOCAL or WAN to LOCAL.

On-Appliance Reports
Dashboard
Dashboard serves the purpose of a ready-reference providing the instant visibility into the network
resource usability as well as alerts providing attack vs. user information without in-depth search.
Drag-and-Drop Dashboard doclets can be minimized or repositioned to place doclets that requires
special attention for managing Cyberoam. Press F10 key to go to view Dashboard from any of the
pages.
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Threats detected
Dashboard - Recent IPS Alerts doclet
Administrator can get the information of threat origin even in DHCP environment as username is
included in the IPS alerts. In DHCP environment, where IP address is allocated dynamically,
without username it is practically impossible to track the threat origin.

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Dashboard - Recent HTTP Viruses detected doclet

Dashboard - Recent Mail Viruses detected doclet

Access Reports
Browse to http://<LAN IP Address of Cyberoam> and logon to Reports with default username
and password to view various reports. Most of the reports can be drilled down to the last level
which provides User wise full URL details.

Analytical Reports
Analytical reports provide details on each and every activity for your network including users
receiving virus and spam mails, spam and virus mail senders, users becoming victims of IPS
attacks as well as details on IPS attackers.
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Additionally, extensive reports that can help to analyze all the User activities like sites surfed,
amount of data transferred and surfing time, carried out by user, group and so on are also
provided to take the corrective actions by tuning the policies based on the user behavior.
Want to know
Does Joe receive SMTP Spam mails?

From
Anti SpamSMPT Spam ReportsTop 10
Spam Receivers
Click Show All

How many virus mails did Abraham

receive

Anti VirusHTTPTop 10 users

Click Show All

List of IPS attack victims

IPSTop 10 Victims

Is Margaret user accessing Chat

category?

Web SurfingSearch
Search by Chat category and <xyz> user

How many users are attempting to

access blocked sites?

Web SurfingBlocked
Blocked-User

attemptsTop

10

Drill down from username to view the list of

blocked categories, sites and the URL wise
attempt details that user has tried to access.
Which top 10 Categories accessed?

Web SurfingOrganization
Categories (By Hits)

wideTop

10

Drill down from Category name

Which applications are
through a 172.168.2.59?

accessed

Traffic DiscoveryReport by LAN IP Address

Traffic DiscoveryReport by WAN IP Address

Sample Blocked Categories report

View from Web Surfing Blocked Attempts

Web Trends
Web Trends track and reports surfing activity i.e. hits and displays the usage pattern over a period
of time (hourly/weekly/monthly) in the form of graph. View from Trends Web Trends

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Category & Category Type Trends

Category Trends tracks and reports hits on category and category type i.e. category wise surfing
activity and displays the usage pattern in the form of graph.
View from Trends Category Trends or Trends Category Type Trends

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Search Engine Report

Google and Yahoo Search Engine Report displays the keywords searched by using Google search
engine. It displays username, date and time of the search.
View from Web Surfing Search

Compliance reports
Many business and organizations require protecting their critical applications as well as customer
(patient) data, controlling access to that date and proving how they have done. For this, they need
to meet regulatory requirements such as HIPAA, GLBA, SOX, FISMA and PCI. Cyberoam
provides 45+ compliance reports and can be accessed from Reports > Compliance Reports.
HIPAA - Health Insurance Portability & Accountability Act for Health care Industry regulations i.e.
healthcare providers and insurance companies.
GLBA - The Gramm-Leach-Bliley Act regulations for on financial institutions including banks,
mortgage brokers, lenders, credit unions, insurance and real-estate companies.
SOX - Sarbanes-Oxley for publicly held companies.
PCI - Payment Card Industry regulations for organization that processes credit or debit card
information, including merchants and third-party service providers that store, process or transmit
credit card/debit card data.
FISMA The Federal Information Security Management Act regulations for all information systems
used or operated by a US Government federal agency or by a contractor or other organization on
behalf of a US Government agency.
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Data Leakage report

Data leakage reveals the data loss resulting from employee behavior like lack of awareness, lack
of diligence or deliberate action from the disgruntled employees, which poses a much more
extensive threat than Enterprise can realize. Report provides files uploaded by the employees.
View from Web Surfing By User HTTP File Upload.

High Availability
Using High availability for hardware failover and load balancing, involves installing two Cyberoam
appliances Primary and Auxiliary appliance, with the same number of interfaces and same
version installed on both the appliances.
Cyberoam offers high availability by using Virtual MAC address shared between a primary and
auxiliary appliance linked together as a cluster. Appliances - primary and auxiliary appliance,
must be physically connected over a dedicated HA link port. Cluster appliances use this link to
communicate cluster information and to synchronize with each other.

Continuous
connectivity - Failover
Load balance traffic
Traffic processing

Active-Active
Yes
Yes
Both Primary
appliance.

Active-Passive
Yes

and

Auxiliary

Primary appliance acts as a load

balancer and forwards traffic to
the Auxiliary appliance for
processing. But when primary
appliance fails, an auxiliary
appliance takes over and
processes the entire traffic.

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No
Primary appliance
Auxiliary appliance process only
when primary appliance or any
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How high availability cluster works

Appliances - primary and auxiliary appliance, are physically connected over a dedicated HA link
port to operate as an HA Cluster. Cluster appliances use this link to communicate cluster
information and to synchronize with each other.
Once the HA cluster is configured, Cyberoam assigns a Virtual MAC address to one of the
appliance in the cluster. Entire network traffic is forwarded to the cluster appliance which has the
virtual MAC address. The appliance which has virtual MAC address becomes Primary Appliance
while peer becomes Auxiliary Appliance.
Primary appliance regularly sends keep-alive request through HA link, which is answered by
Auxiliary appliance. If keep-alive request is not returned by primary appliance, the device is
considered to have failed. In this case, Auxiliary appliance takes ownership of the virtual MAC
address from primary appliance, and becomes primary appliance temporarily. Primary appliance
automatically takes over from the Auxiliary appliance once it starts functioning.

Configure Active-Active HA cluster

The appliance from which HA is enabled becomes primary appliance and is assigned the virtual
MAC address while the peer appliance acts as auxiliary appliance
Step A: Configuring Auxiliary appliance
1. Create firewall rule to allow HA service traffic from Firewall Create Rule as

Source: DMZ/Any Host

Destination: LOCAL/Dedicated HA link port

Service: HA Service

Action: Accept

Step B: Configuring Primary appliance

1. Create firewall rule to allow HA service traffic from Firewall Create Rule as

Source: DMZ/Any Host

Destination: LOCAL/Dedicated HA link port

Service: HA Service

Action: Accept
2. Add HA administrator from User User Add User to log HA events under this name in
Audit log. Make sure, User Type of this user is Administrator
3. Configure HA cluster from System HA Configure HA and select Active-Active from HA
Configuration Mode dropdown list.

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Trouble Shooting
Cyberoam provides Analytical Tool to check the health of the System in a single shot. It is used for
troubleshooting and diagnosing problems found in the System.
Analytical Tool is like a periodic health check up that helps to identify the impending System
related problems. After identifying the problem, appropriate actions can be taken to solve the
problems and keep the System running smoothly and efficiently.
It can be accessed by browsing to http://<Cyberoam IP address>/dg.html
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You can use default Cyberoam IP address - 172.16.16.16 or IP address configured for LAN
interface from Network Configuration Wizard at the time of deployment.
Username cyberoam
Password cyber
Analytical tool also provides a Dropped Packet log which can be to monitor the dropped packet.
Refer to http://kb.cyberoam.com/default.asp?id=975&Lang=1&SID= on how to view and interpret
the dropped packet log.

General Administration
Restart Cyberoam management services
Cyberoam management services can be restarted from CLI Console.
Add Alias
Alias refers to assigning multiple IP addresses to an Interface. You can add alias from System
Configure Network Manage Interface.
General Administration using Web Admin Console
Apart from Network management, following configurations can be performed only from Web Admin
Console:

DNS and DHCP

firewall rules

content filtering categories and policies

user authentication method and integration with external authentication servers

access control (Local ACL)

antivirus and anti spam filtering policies

VPN connection policies

multiple gateways

user and user groups

bandwidth and internet access policy

IPS policies and signature

In addition, Dashboard, reports including traffic discovery and bandwidth usage graphs can be
viewed only from Web Admin Console.
General Administration using CLI Console
Use CLI console for troubleshooting and diagnose network problems in details. Additionally you
can also:

Restart management services

Restart and shutdown Cyberoam

View log information

Update MTU and MSS value

Configure static and dynamic routes

Upgrade Cyberoam and restore backup

Restore to factory default settings

Reset and change password

Enable/disable LAN Bypass (only if Cyberoam is deployed as Bridge)

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For more details, refer version specific Console Guide available on http://docs.cyberoam.com/
Reboot or shutdown Cyberoam
You can reboot or shutdown Cyberoam from CLI Console

Points to remember

If you are integrating Cyberoam with Active Directory for authentication, use Active Directory
as your DNS. You are required to define Active Directory as DNS both in Cyberoam as well
as all the desktops.

If you have configured Cyberoam as DHCP server for leasing IP addresses, make sure
DHCP server is enabled for autostart. If not, then IP address will be leased only after
rebooting Cyberoam.

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IMPORTANT NOTICE
Elitecore has supplied this Information believing it to be accurate and reliable at the time of printing, but is presented
without warranty of any kind, expressed or implied. Users must take full responsibility for their application of any products.
Elitecore assumes no responsibility for any errors that may appear in this document. Elitecore reserves the right, without
notice to make changes in product design or specifications. Information is subject to change without notice.

USERS LICENSE
The Appliance described in this document is furnished under the terms of Elitecores End User license agreement. Please
read these terms and conditions carefully before using the Appliance. By using this Appliance, you agree to be bound by
the terms and conditions of this license. If you do not agree with the terms of this license, promptly return the unused
Appliance and manual (with proof of payment) to the place of purchase for a full refund.

LIMITED WARRANTY
Software: Elitecore warrants for a period of ninety (90) days from the date of shipment from Elitecore: (1) the media on
which the Software is furnished will be free of defects in materials and workmanship under normal use; and (2) the
Software substantially conforms to its published specifications except for the foregoing, the software is provided AS IS. This
limited warranty extends only to the customer as the original licenses. Customers exclusive remedy and the entire liability
of Elitecore and its suppliers under this warranty will be, at Elitecore or its service centers option, repair, replacement, or
refund of the software if reported (or, upon, request, returned) to the party supplying the software to the customer. In no
event does Elitecore warrant that the Software is error free, or that the customer will be able to operate the software without
problems or interruptions. Elitecore hereby declares that the anti virus and anti spam modules are powered by Kaspersky
Labs and Commtouch respectively and the performance thereof is under warranty provided by Kaspersky Labs and by
Commtouch. It is specified that Kaspersky Lab does not warrant that the Software identifies all known viruses, nor that the
Software will not occasionally erroneously report a virus in a title not infected by that virus.
Hardware: Elitecore warrants that the Hardware portion of the Elitecore Products excluding power supplies, fans and
electrical components will be free from material defects in workmanship and materials for a period of One (1) year.
Elitecore's sole obligation shall be to repair or replace the defective Hardware at no charge to the original owner. The
replacement Hardware need not be new or of an identical make, model or part; Elitecore may, in its discretion, replace the
defective Hardware (or any part thereof) with any reconditioned product that Elitecore reasonably determines is
substantially equivalent (or superior) in all material respects to the defective Hardware.

DISCLAIMER OF WARRANTY
Except as specified in this warranty, all expressed or implied conditions, representations, and warranties including, without
limitation, any implied warranty or merchantability, fitness for a particular purpose, non-infringement or arising from a
course of dealing, usage, or trade practice, and hereby excluded to the extent allowed by applicable law.
In no event will Elitecore or its supplier be liable for any lost revenue, profit, or data, or for special, indirect, consequential,
incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability
to use the product even if Elitecore or its suppliers have been advised of the possibility of such damages. In the event shall
Elitecores or its suppliers liability to the customer, whether in contract, tort (including negligence) or otherwise, exceed the
price paid by the customer. The foregoing limitations shall apply even if the above stated warranty fails of its essential
purpose.
In no event shall Elitecore or its supplier be liable for any indirect, special, consequential, or incidental damages, including,
without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if Elitecore
or its suppliers have been advised of the possibility of such damages.

RESTRICTED RIGHTS
Copyright 1999-2009 Elitecore Technologies Ltd. All rights reserved. Cyberoam, Cyberoam logo are trademark of Elitecore
Technologies Ltd.

CORPORATE HEADQUARTERS
Elitecore Technologies Ltd.
904 Silicon Tower, Off. C.G. Road,
Ahmedabad 380015, INDIA
Phone: +91-79-66065606
Fax: +91-79-26407640
Web site: www.elitecore.com , www.cyberoam.com

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