I.

II.
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INTRODUCTION
Case study about Samsung recalled Samsung Galaxy Note 7
BODY
Introducing about Samsung and its product
When it happened and the effect (brand image, profit, competitors, loyalty)
The way Samsung solve the problems
The reaction of the customers to the Company
Adding some cases in the past to see how other companies faced their
problems
III.
CONCLUSION
- Our recommendations
- References
IV.
GAME ( 7 questions)
- Kahoot