Case Questions for DAV Case

1. Why SPC in this company? Compare SPC applications in service and manufacturing
sector.
2. Any comment/recommendation on the sample size for the experiment discussed on page
7 of the case?
3. Your critical comments on exhibit 4 of the case. Sigma limits for the process? Process is
under control or not? When it is out of control? Etc.
4. Suppose everyone looks at your group (Refer page 9 sub heading 5. On the prowl of
the case), what solution you would recommend?
5. Any other recommendation for improvement?
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