PRODUCT CERTIFICATIONS

PATCHES AND UPDATES

MY ORACLE SUPPORT COMMUNITY

Not a replacement for service (Diapositiva de arriba)

BEST PRACTICES FOR HARDWARE AND SOFTWARE

Software best practices

For limited number of product we can use patch as shows before.

Hardware best practices

CREATE AND MANAGE SERVICE REQUEST

Service and request flow, helps yo

1.- gattering relevant information
2.- Identify where is the issue (hardware:serial number and software:
Name)
3.

4.-

ORACLE SUPPORT POLICIES

ORACLE COLLABORATIVE VENDOR SUPPORT

Presentacin
Summary