NetAppJD

NetApp:L2
"DaytodayoperationsonNetAppstoragesystems:
CreationandexpansionofCIFSsharesandNFSexports.
Volumeandaggregatemanagement.
UnderstandingofDataONtap7.XandOntap8.X(7mode).
endtoendtroubleshootingofNetAppstoragearrays.
OnCommandUnifiedManager
NetAppiSCSISANmanagement.
DataOntapcodeupgrade
ReplicationandbackupconfigurationonNetAppstorage
vFilerconfigurationandmanagement.
NetworksecurityimplementationonNetappusingIPSPACEandVLANs
Interfaceconfigurationandmanagement.
goodunderstandingofNetAppDRstrategies.
Storagereportingandanalysis.
Performanceanalysisandtuning"
NetAppL3:
"ShouldhaveexperienceequivalenttoLevel2oraboveaccordingtotheHCLModel
StorageSpecialists:
GoodworkingknowledgeofHitachi(AMS/USP),IBM(DS/StorWiz7000)andNetAppstorage(3000
and6000).
.StrongKnowledgeStorage(provisioningandtroubleshooting)
.UnderstandingofTrueCopy/FlashCopy
DeepunderstandingoffilesystemandCIFS/NFSprotocoltodebugandanalyzetheproblem.
SMVI/OSSVBackup
DFM,ProtectionManager.
.InDepthKnowledgeofDR
.NeedtohaveexperienceinBrocade/Ciscoswitches(1.)IncidentManagement+Change
Management(Planning&Execution)
OncallEscalation
TicketQuality
Processadherence&Securitycompliance
Customerfeedback(Appreciations,CSATsurveyresults)
KBpreparationandreview,Knowlegdesharing&documentation
Rootcauseanalysis/ProblemManagement+Capicity/ArchitecturalManagement
SLAcompliancefortickets
ValueAdd
Training/Mentoring"