DOMESTIC HOT WATER Follow operational sequence

Turn Winter/Summer
selector to Summer
position.
The display is switch on.

NO

Go to section A

YES
Error 110 flashing
Error 131 flashing
Error 133 flashing

YES

Turn the selector to reset

YES

Go to section E

YES

Go to section C

YES

If the error 110 is still

flashing
Go to section J

NO
Error 20, 28 or 50 flashing

NO
Error 119 flashing

Is mains water filter and

assembly clean.
Is the magnetic detector
well assembled

NO

Turn DHW thermostat to

max. Open DHW tap fully.
DHW flow sensor operated
(red neon on the sensor
illuminated)

YES

Go to section G

YES
NO

DHW flow rate more

than 2 l/min.

YES
3 way valve is addressed
towards DHW circuit

NO

Go to section K

YES
Pump runs

NO

Go to section B
Error 125 flashing

YES
Fan runs

NO

Error 160 flashing

Go to section D

NO

Error 160 flashing

YES
Fan runs at correct speed

YES

Go to section L

YES

Fault finding PRIME HT PROMAX COMBI HE PLUS

pag. 1/8

DOMESTIC HOT WATER Follow operational sequence (continue)

Spark at ignition electrodes

for up to 5 seconds and for
3 attempts

NO

Error 133 flashing

YES

Go to section H
Turn the selector to reset

YES
Burner lights

NO

YES
YES

Burner output modulates

to maintain the
temperature set

NO

Go to section F

Burner does not stay alight

after 5 sec.

Reduce DHW flow rate

Burner modulates

YES

NO

Error 133 flashing

Go to section I

Clean DHW NTC sensor

and DHW heat exchanger

Error 130 flashing

Go to section M
YES
Close DHW tap

YES
DHW flow sensor senses
no flow. Burner goes out

YES

Fan stops after 10 seconds

YES

Pump runs for 30 seconds

YES

Operation sequence successful

Fault finding PRIME HT PROMAX COMBI HE PLUS

pag. 2/8

CENTRAL HEATING - Follow operational sequence

Turn Winter/Summer
selector to Winter position.
The display is switch on.

NO

Go to section A

YES
Error 110 flashing
Error 133 flashing

YES

Turn the selector to reset

YES

Go to section E

YES

Go to section C

YES

If the error 110 is still

flashing
Go to section J

NO
Error 20, 28 or 50 flashing

NO
Error 119 flashing

NO
Ensure controls are set to
demand and verify the
contacts are closed

Turn Central Heating

thermostat to max.
Pump runs

NO

YES
NO

3 way valve is addressed

towards CH circuit

NO

External controls calling for

heat and internal
clock calling for heat

YES

Go to section B
Error 125 flashing

Go to section K

YES
Fan runs

NO

Error 160 flashing

Go to section D

NO

Error 160 flashing

YES
Fan runs at correct speed

YES

Go to section L

YES

Fault finding PRIME HT PROMAX COMBI HE PLUS

pag. 3/8

CENTRAL HEATING - Follow operational sequence (continue)

Spark at ignition electrodes

for up to 5 seconds and for
3 attempts

NO

Error 133 flashing

YES

Go to section H
Turn the selector to reset

YES
Burner lights

NO

YES
YES

Burner output modulates

to maintain the
temperature set

NO

Go to section F

Burner does not stay alight

after 5 sec.

YES

Error 133 flashing

Go to section I

Check the CH NTC sensor

Go to section E

Error 130 flashing

Go to section M
YES
Burner goes out

YES

Fan stops after 10 seconds

YES

Pump continues to
run for 3 minutes
(room thermostat open)
YES

Operation sequence successful

Fault finding PRIME HT PROMAX COMBI HE PLUS

pag. 4/8

FAULT FINDING SOLUTION SECTIONS

A
Check line voltage at:
1.

Main terminals L and N

2.

Main terminal fuse

3.

PCB X1 connector terminals 1,2

NO

Check electrical supply

Replace main PCB

NO
Replace fuse

NO

NO

Boiler working
display illuminated

Check wiring

B
Check line voltage at:
1.

Pump

2. PCB X3 connector terminals 3,4

YES

NO

If pump jammed, release

Replace pump

NO
Replace main PCB

YES
Change pump supple cable

C
1.

Central Heating system

pressure < 0,5 bar

YES

Re-pressurise system

NO
Check connection water
pressure switch terminal
COM NO and PCB
connector X400 terminals 3,4
2.

Check the tap of the automatic air

vent is opened

YES

Replace water
pressure switch

NO
Open the automatic air

D
Fan connections correct at fan.
PCB X2 connector is 230 V AC
across terminals 3,4

YES

NO

Fault finding PRIME HT PROMAX COMBI HE PLUS

Fan jammed or
faulty winding

YES

Replace fan

Replace main PCB

pag. 5/8

E
Temperature sensors faulty.
Cold resistance
10 k @ 25C (DHW and CH sensors)
20 k @ 25C (FLUE sensor)

NO

Replace sensor

(resistance reduces with increase in temp.)

F
1.

2.

Check and correct the connexion of the silicon

tube between the fan and the gas valve

Gas at burner

NO

Ensure gas is on and purged

PCB X3 connector is
230 V AC across terminals 1,2

YES

Replace gas valve

NO
Replace main PCB

G
Check and correct:
1. the position of the electronic sensor on the
hydraulic group of the gas boiler
2. the connexion between the PCB X400
connector terminals 3,6,7 and the electronic
sensor

YES

Check the voltage between (Vcc red wire) and

GND (blue wire) is more than 5 VDC

NO
Replace main PCB

YES
Replace the
electronic sensor

H
Check and correct:
1. Ignition electrode and lead
2. Electrode connection
3. Spark gap and position
YES
NO
Voltage at main PCB X2
connector is 230 V AC
across terminals 2,5
Check wiring

Replace main PCB

YES

Fault finding PRIME HT PROMAX COMBI HE PLUS

Replace igniter
pag. 6/8

I
Check the gas supply pressure:
1. For Natural Gas > 10-11 mbar
Check and correct:
1. the mechanical set of the gas valve
(CO2 values - see instruction)
2.
2. Flame sensing electrode and lead
connections
3. Flame sensing electrode position
YES
Flame current should be more than 0,5 A

Replace main PCB

NO

Replace flame sensing electrode

J
Overheat thermostat operated
or faulty, i.e. continuity across
thermostat terminals
YES

NO

Allow to cool.
Continuity across
thermostat terminals
more than 1,5 ohm

YES

Replace the thermostat

Replace main PCB

K
Check line voltage at:
1.

Motor 3 way valve

2.

PCB X3 connector terminals

5,6 central heating function
5,7 DHW function

YES

Replace motor 3 way valve

NO

Replace main PCB

YES
Change motor supple cable

L
1.

Fan connections correct at fan.

PCB X401 connector terminals 5,6,7,8

Check if the setting of the pcb is correct.

2. (See the list of parameters Instruction for
Service)

Fault finding PRIME HT PROMAX COMBI HE PLUS

YES

Replace fan

pag. 7/8

M
1.

Temperature sensors faulty.

Cold resistance
10 k @ 25C (CH sensor)
20 k @ 25C (FLUE sensor)

NO

Replace sensor

YES

Replace exchanger

(resistance reduces with increase in temp.)

2.

If pump is running the exchanger could be

obstructed

Fault finding PRIME HT PROMAX COMBI HE PLUS

pag. 8/8