Operations Management
Course Code
: SL OP 502
Sessions
: 30
Credit
: 3
Semester : II
Objective
To help students understand, appreciate and apply concepts and contemporary practices of managing
operations in manufacturing and services sectors in the prevalent business environment.
REFERENCE BOOKS
AUTHOR / PUBLICATION
Operations Management
ICMR
Operations Management for Competitive
Advantage, 11e
Richard B Chase, Nicholas J Aquilano, F
Roberts Jacobs & Nitin K Agarwal Tata
McGraw Hill, New Delhi. 2007
Operations Management An Integrated Goods
and Services Approach, Indian Edition
James R Evans & David A. Collier, Thomson
South-Western 2007
Operations Management Strategy and Analysis,
6e
Lee J Krajweski and Larry P Ritzman.Person
Education.Delhi.2002.
Operations Management
Norman Gaither and Greg Fraizer. Thomson
(Southwestern), 2002
Operations Management, 4e
Russel and Taylor
Detailed Syllabus
Introduction: The Field of Operations
Management, Production Systems, OM in the
Organizational Chart, Operations as Service,
Historical Development of OM, Current Issues
in Operations Management.
Manufacture and Assembly, Measuring Product
Development Performance
Manufacturing Process Selection and Design:
Process Selection Types of Processes, Process
Flow Structure, Product-Process Matrix
Operations Strategy and Competitiveness:
Operations Strategy, Operations Competitive
Dimensions, The Corporate Strategy Design
Process, Strategic Fit-Fitting Operational
Activities
to
Strategy,
Productivity
Measurement.
Service Process Selection and Design: The
Nature
of
Services,
an
Operational
Classification of Service, Applying Behavioral
Science to Service Encounters, Designing
Service Organizations, Structuring the Service
Encounter, Service-System Design Matrix,
Service Blueprinting and Fail-Safing
Process Analysis: Process Analysis, Process
Flowcharting, Types of Processes, Measuring
Process Performance, Process AnalysisExamples, Process Throughput Time Reduction
Facility Location: Plant location methodsFactor rating, Transportation Method (only
formulation), Centroid method, Locating service
facilities
Product Design: Designing for the Customer
Quality Function Deployment, Value Analysis,
value Engineering, Designing Products for
Facility Layout: Basic Production Layout
Formats, Process Layout (CRAFT) Product
Layout (Assembly Line Balancing), Group
31
Technology (Cellular) Layout, Fixed-Position
Layout, Retail Service Layout, Office Layout.
Waiting Line Management: Economics of
Waiting Line Problem, The Queuing System,
waiting line methods (MM1 Model in detail)
Strategic Capacity Management: Capacity
Management in Operations, Capacity Planning
Concepts, Capacity Planning, Planning Service
Capacity
Aggregate Sales and Operations Planning:
Overview of Sales and Operations Planning
Activities, The Aggregate Operations Plan,
Aggregate Planning Techniques
Inventory Control: Definition of Inventory,
Purposes of Inventory, Inventory Costs,
Independent versus Dependent Demand,
Inventory Systems, Fixed -Order Quantity
Models, Fixed-Time Period Models, Selective
Control, including ABC, VED Classifications,
Optional Replenishment System, 2-Bin system
Materials Requirement Planning: Where
MRP Can Be Used, Master Production
Schedule, Material Requirements Planning
System Structure, MRP Examples
Supply Chain Strategy: Supply Chain Drivers,
Supply Chain Strategy, Measuring Supply
Chain
Performance,
Push
Strategy/Pull
Strategy/Push-Pull Strategy, Bullwhip Effect,
Outsourcing, Design for Logistics, Global
Sourcing, Mass Customization.
The Making of Xbox 360
Forefront
Manufacturing:
Production
Processes and Change Management in
Mainland China
The Delhi Metro Project: Effective Project
Management in the Indian Public Sector
Quality and Safety Practices at Lego
Six Sigma at Motorola
Taiichi Ohno and the Toyota Production
System
Zaras Supply Chain Management Practices
(Source: Case
Volume VIII)
Studies
in
Management
Suggested Schedule of Sessions
Topic
No. of
Sessions
Introduction
Operations Strategy and
Competitiveness
Process Analysis
Product Design
Manufacturing Process Selection
and Design
Service Process Selection and
Design
Facility Location
Total Quality Management: Evolution of
TQM: Quality Specification and Quality Costs,
Six-Sigma Quality, The Shingo System: FailSafe, ISO 9000, ISO 14000
Facility Layout
Waiting Line Management
Strategic Capacity Management
Just-In-Time and Lean Systems: JIT/Lean
Logic, The Toyota Production System,
Elimination of waste, Value Stream Mapping,
JIT/Lean
Implementation
Requirements,
JIT/Lean in Services
Aggregate Sales and Operations
Planning
Inventory Control
Materials Requirement Planning
Supply Chain Strategy
Total Quality Management:
Just-In-Time and Lean Systems
Project Management
Cases and Exercises
Case Discussions
Mass Customization: The BMW Way
Total
30
Project
Management:
Introduction,
Structuring
Projects,
Work
Breakdown
Structure, Network-Planning Models, Time
Cost Models, Managing Resources
32
