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  • # Avg./ Day Calls Inbound Outbound: Calls Report For MGF Service: October

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    Anonymous c4w89zG
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    The document summarizes call reports for two services - MGF Service and BYD Service - in October. For MGF Service, there were a total of 8516 calls, of which 5470 were inbound calls and 3046 were outbound calls. For BYD Service, there were a total of 1617 calls with 407 inbound calls and 1210 outbound calls. The document also provides additional details on answered vs unanswered calls, call durations, and other call metrics.

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    ريبورت

    Original Title

    Report October

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    The document summarizes call reports for two services - MGF Service and BYD Service - in October. For MGF Service, there were a total of 8516 calls, of which 5470 were inbound calls and 3046 were outbound calls. For BYD Service, there were a total of 1617 calls with 407 inbound calls and 1210 outbound calls. The document also provides additional details on answered vs unanswered calls, call durations, and other call metrics.

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    © All Rights Reserved
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    8 views11 pages

    # Avg./ Day Calls Inbound Outbound: Calls Report For MGF Service: October

    Uploaded by

    Anonymous c4w89zG
    The document summarizes call reports for two services - MGF Service and BYD Service - in October. For MGF Service, there were a total of 8516 calls, of which 5470 were inbound calls and 3046 were outbound calls. For BYD Service, there were a total of 1617 calls with 407 inbound calls and 1210 outbound calls. The document also provides additional details on answered vs unanswered calls, call durations, and other call metrics.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 11

    Calls Report for MGF Service : October

    Avg./ day

    Calls
    Inbound
    Outbound

    8516
    5470
    3046

    284
    239
    24

    Calls Detail
    Inbound
    Ans

    Outbound
    Un ans

    4287
    5470

    Ans
    1183

    Total No. of Calls

    1934
    3046
    8516

    Un Unanswered inbound Detail


    # un answered inbound
    # Unans inbound - Jeddah Q
    calls off duty time
    128

    1183
    387
    calls on duty time
    259

    Service : October

    ail
    Outbound
    Un ans
    1112
    3046
    8516

    bound Detail
    1183
    387
    calls on duty time
    259

    Calls Report for MGF Service : October


    #

    Avg./ day

    Calls
    Inbound
    Outbound

    8516
    5470
    3046

    284
    239
    24

    Calls Detail
    Inbound
    Ans

    Outbound
    Un ans

    4287
    5470

    Total No. of Calls

    Ans
    1183

    1934
    3046
    8516

    Service : October

    ail
    Outbound
    Un ans
    1112
    3046
    8516

    Calls Report for BYD Service : October


    #

    Avg.

    Calls

    1617

    52

    Inbound

    407

    13

    Outbound

    1210

    53

    Calls Detail
    Inbound
    Answered
    Un answered
    298
    109
    407

    Inbound Calls

    Outbound
    Answered
    543
    1210

    Outbound Calls

    27%
    73%

    Answered

    45%

    55%

    Un answered

    Answered

    Un answered

    Un Unanswered inbound Detail


    Number of un answered inbound
    calls off duty time
    15

    109
    calls on duty time
    94

    D Service : October
    Calls Direction
    25%
    75%

    Detail
    Outbound
    Un answered
    667
    1210

    Outbound Calls
    45%

    55%

    Answered

    Un answered

    d inbound Detail
    109
    calls on duty time
    94

    Inbound
    Outbound

    Calls Report for BYD Service : October


    Calls
    Inbound
    Outbound

    Avg.

    1617
    407
    1210

    52
    13
    53

    Calls Detail
    Inbound
    Answered
    Un answered
    298
    109
    407

    Outbound
    Answered
    543
    1210

    Un Unanswered inbound Detail


    Number of un answered inbound
    calls off duty time
    15

    109
    calls on duty time
    94

    rvice : October
    Avg.
    52
    13
    53

    Outbound
    Un answered
    667
    1210

    nd Detail
    109
    calls on duty time
    94

    Calls Report for BYD Service : October


    Calls
    Inbound
    Outbound

    Inbound
    Outbound

    #
    1617
    407
    1210

    Avg.
    52
    13
    53

    Answered

    Un answered

    Calls Report for BYD Service : October


    Calls
    Inbound
    Outbound

    Inbound
    Outbound

    #
    1617
    0:00:00
    0:00:00

    Avg.
    0:00:00
    0:00:00
    0:00:00

    %
    6:00:00
    18:00:00

    Answered
    0:00:00
    0:00:00

    Un answered
    0:00:00
    0:00:00

    Total
    0:00:00
    0:00:00

    total
    Avg
    Max
    Min

    total
    Avg
    Max
    Min

    answered Calls time details


    Inbound
    Outbound
    Waiting ti Duration
    Waiting ti Duration
    1:41:11 15:43:12
    2:46:52 21:30:29
    0:00:20
    0:03:10
    0:00:18
    0:02:23
    0:06:22
    0:19:17
    0:01:02
    0:22:30
    0:00:02
    0:00:00
    0:00:04
    0:00:01

    unanswered Calls time details


    Waiting time
    Inbound Outbound
    3:08:28
    5:44:44
    0:01:44
    0:00:31
    0:08:24
    0:02:05
    0:00:07
    0:00:00

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