CS/M.

TECH (PE)/SEM-2/PEM-204/09
QUALITY ASSESSMENT & CONTROL ( SEMESTER - 2 )

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1.
Signature of Invigilator

2.

Reg. No.

Signature of the Officer-in-Charge

Roll No. of the

Candidate

CS/M.TECH (PE)/SEM-2/PEM-204/09

ENGINEERING & MANAGEMENT EXAMINATIONS, JULY 2009

Time : 3 Hours ]

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QUALITY ASSESSMENT & CONTROL ( SEMESTER - 2 )

[ Full Marks : 70

1.
2.
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4.
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6.

9.

This Booklet is a Question-cum-Answer Booklet. The Booklet consists of 32 pages. First

page of the Booklet shows Instructions to the Candidates. The questions of this concerned
subject commence from Page No. 3.
You have to answer the questions in the space provided marked Answer Sheet. Write on both
sides of the paper.
Fill in your Roll No. in the box provided as in your Admit Card before answering the questions.
Read the instructions given inside carefully before answering.
You should not forget to write the corresponding question numbers while answering.
Do not write your name or put any special mark in the booklet that may disclose your identity,
which will render you liable to disqualification. Any candidate found copying will be subject to
Disciplinary Action under the relevant rules.
Use of Mobile Phone, Calculator or Log table is totally prohibited in the examination hall.
You should return the booklet to the invigilator at the end of the examination and should not
take any page of this booklet with you outside the examination hall, which will lead to
disqualification.
Rough work, if necessary is to be done in this booklet only and cross it through.

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8.

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INSTRUCTIONS TO THE CANDIDATES :

No additional sheets are to be used and no loose paper will be provided

FOR OFFICE USE / EVALUATION ONLY

Marks Obtained
Question
Number
Marks
Obtained

Head-Examiner/Co-Ordinator/Scrutineer
44013 (06/07)

Total
Marks

Examiner's
Signature

CS/M.TECH (PE)/SEM-2/PEM-204/09

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44013 (06/07)

CS/M.TECH (PE)/SEM-2/PEM-204/09

CS/M.TECH (PE)/SEM-2/PEM-204/09
QUALITY ASSESSMENT & CONTROL
SEMESTER 2

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Time : 3 Hours ]

[ Full Marks : 70

The figures in the margin indicate full marks.

Candidates are required to give their answers in their own words as far as practicable.

Answer any five questions taking at least two from each group.

a)

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1.

GROUP - A

What is internal customer concept ? Explain the utility of this concept in making
an organization people-driven.

What are the basic steps required to implement total quality management within

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b)

2+3

the framework of an existing functional structure ? Briefly explain, with the help
of a neat sketch, how a cross-functional structure is super imposed on a
functional structure to implement TQM.
2.

a)

4+5

What do you mean by glass-wall management ? Explain how the awareness of

them.
b)

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discrepancy among the employees bring about the energy for change in

Explain Mazdas bumblebee programme. How this programme can transform a

locally focussed organisation to a totally optimized organization ?

3.

a)

3+3

What is Kaizen philosophy ? Explain how innovation and kaizen can improve the
performance of an organization over time.

b)

3+5

3+3

What is a cause and effect diagram ? Write down probable applications of this
diagram.

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3+2

CS/M.TECH (PE)/SEM-2/PEM-204/09

4.

c)

Define waste elimination profit ( WEP ).

a)

What is benchmarking ? Briefly explain how the legal aspect is involved in

5.

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benchmarking. List down the advantages and limitations of benchmarking.

2+3+4

b)

Make a comparative study of ISO 9000 and TQM.

a)

What is quality function deployment ( QFD ) ? List down the basic steps required
in QFD.

2+3

With a neat sketch explain The House of Quality.

c)

What are the objectives of a quality circle ? List the elements that constitute the

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b)

structure of a quality circle.

3+3

6.

a)

i)

What are fraction defectives ?

ii)

What are Attribute control chart in the context of SPC and how can they
determined ?

2+6

Based on two months daily data, the attribute control chart for the part X123

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b)

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GROUP - B

had been determined as average fraction defective as 0125 with UCl as 0200
and LCL as 0050.

Recently for six days 12 units were sampled each day and the no. of defective
found to be 2, 1, 2, 0, 3 and 3 respectively.
i)

Construct the control chart with proper levelling ( need not be on scale ).

ii)

Interpret the 6 recent data, by putting them on the control chart.

iii)

What is the extra significance of the data obtained on the 4th day. 2 + 2 + 2

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CS/M.TECH (PE)/SEM-2/PEM-204/09

7.

a)

An automatic heat treatment furnace is set at a temperature which hardens some

machine parts. The temperature is set such that the average force required to
break the hardened parts is 32,000 unit wt. The inherent variability of the heat

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treatment process is having a standard deviation ( ) of the braking force is

3000 unit wt.

Establish the control limits for x , so that = 010 when sample size

i)

( x ) = 4.

!
Also establish the 3 control limits for R for the process.

ii)

Given :

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i)

under the normal curve Z ( 095 ) = 1645

ii)

Given from tables for sample size ( x ) = 4

R
= 2059
"

d2 =

ii)

for 3 control limits D3 = 0 & D4 = 228 .

!
b)
8.

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i)

What are the usefulness of SQC in industry ?

!

With the usual notations, say

x = 16 and = 2
Determine :

!
i)

The value of C p .

ii)

At what value the process should be centred ?

!
Find the value of C pk and interpret it.

iii)
iv)

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USL = 20 and LSL = 8

4+4

To proceed towards 6 what other steps should be tried after centering.

!
2+4+4+4

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CS/M.TECH (PE)/SEM-2/PEM-204/09

9.

a)

Reliability is nothing but one form of Quality Assurance elucidate.

b)

A tool on the lathe machine lasts on an average of 200 hours. Assume that it

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follows the impotential distribution

i)

What is the failure rate ?

ii)

What is the chance that the tool will last for at least 300 hours ?

iii)

What is the chance that the tool would fail within 100 hours ?

iv)

After already lasting for 150 hours, what is the chance that the tool would

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last up to 200 hours ?

Write short notes on any two of the following :

27

Quality Management System

b)

Quality Spiral

c)

Taguchis robust design

d)

Redundancy as a method of increasing reliability.

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a)

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