S.K.

FOOD PRODUCTS
234 Diamond Harbour Road. Kolkata-700107
Date: 20.09.2013
No.: Mkt/192/13
The Purchase Manager
Kids Corner
20, M.G.Road
Kolkata-700009
Dear Sir
Sub: Apology for supply of defective goods & subsequent adjustment
We regret to learn from your letter no. PDept./245/2013 dated 10.09.2013, that 10
tins of our baby food supplied to you have been found unfit for consumption.
On receipt of your complaint, we have investigated into the matter and have come
to learn that 10 tins from the old stock had been inadvertently mixed up with your
consignment. This was done by a new employee who was not thoroughly
acquainted with the demarcation between the old and the new stock. We take full
responsibility of this unfortunate affair and assure you of our sincere efforts to
prevent recurrence of such mistakes in future.
We are ready to replace those tins, but as our stocks of this brand are exhausted,
we are sorry that we cannot offer you the substitute at once. However, we agree to
allow you a special discount of 10% on the substitute consignment by way of
compensation for these defective goods once the stock arrives. For the time being
would request you to kindly dispose them off.
We sincerely regret the inconvenience caused to you for our negligence and
undertake to execute your future orders with utmost care.
Thanking you
Yours sincerely
Barun Roy
Sales Manager