Melissa Lopez

781 E 23rd St
Hialeah, Fl 33013
(786) 287- 0220
Melissa.Lopez019@gmail.com

EXPERIENCE

SKILLS

First Service Residential, Miami, FL Front Desk Leader

April 2015 - PRESENT

Record residents comments or complaints, refer residents to administration as

necessary
Assist resident with any special request
Manage front desk area, including greeting visitors and . or residents
Respond to multi-line telephone and in- person requests
Maintain the front desk area in a neat and organized fashion
Contact housekeeping or maintenance staff when residents report problems
Developed and created a more effective filing system to accelerate paperwork
processing
Review residents package delivery and manually entered data into centralized
database

-Employee scheduling
- Cash handling accuracy
- Time management
-Organized
-Detail- oriented
-Strong communication skills
-Flexible schedule

LANGUAGES

JcPenney, Hialeah, FL Sale Associate

June 2014 - March 2015

Data entry of incoming and outgoing orders

Opening credit line

Helped customers select product that best fit their personal needs
Answered customers questions and addressed problem and complaints in person
and via phone
Educated customers on product and service offerings
Kept the floor clean and maintained product displays orderly and neat

Miami Fine Arts Academy, Coral Gables, FL Administrative

Assistant
September 2014- December 2014

Managed clerical function in high volume office with little or no direct

supervision
Assist in processing student enrollment and other student documentation
Scheduled appointments and answered multi- line phone
Offered exceptional customer service to differentiate and promote the company
brand
Kept office clean and maintained product display neat and orderly
Built customer confidence by actively listening to their concerns and giving
appropropriate feedback

Lifetouch Portrait Studio, Hialeah, FL Photographer/ Sale Associate

October 2013- January 2014

Data entry of incoming and outgoing photo packages

Spanish

Informed customers about all product lines and service offered by the company
Answered multi-line phones
Scheduled appointments and confirmed appointments
Photo shoot sessions

EDUCATION

Florida International University, Miami, FL Bachelor's of Arts

Degree
August 2015- May 2017

Communication Arts
-

Track in Music Business

Miami Dade College, Miami, FL Associate of Arts Degree

August 2011- March 2014

Mass Communication and Journalism