Karli Neil

karlineil@yahoo.com
EDUCATION
Aug 2001 - May 2002

Manchester CollegeGPA 3.5

Aug 1997 - Jun 2001

Frankton Jr/Sr. High School

SKILLS

Microsoft Office, FDR, Class

Artiva, Noble
Typing 85 WPM, Quick Learner

EXPERIENCE

Feb 2009 Present

NavientMuncie, IN
Quality Control Specialist II
Reviewing accounts daily for errors
Making necessary corrections, marking exceptions
Utilizing Artiva, FDR, Class, and ECS to identify corrections needed
Answering collectors questions on the helpline
Making report set up and training schedule
Training new team members
Assisting team members when management not available
Maintaining 110% average monthly
Additional ad-hoc reports as needed
Quality Control Specialist
Reviewing accounts daily for errors
Making necessary corrections, marking exceptions
Utilizing Artiva, FDR, Class, and ECS to identify corrections needed
Answering collectors questions on the helpline
Making report set up and training schedule
Training new team members
Maintaining 110% average monthly
Collector I
Speaking with customers on daily basis
Reviewing accounts daily to find best solutions to delinquency
Utilizing Artiva and Class to assist borrowers with their accounts

Sep 2002 - Mar 2007

Wal-MartAnderson, IN
Department Manager
Managed the toy department for two years.
Reduced inventory by fifty percent.
Completing department reports regularly,
Managing others
Maintaining clean and safe environment
Lifting up to fifty pounds regularly
Assisting customers daily

Oct 2000 - Apr 2001

JCPenny, Inc.Anderson, IN
Sales Associate
Assisting customers
Working cash register
Processing merchandise
Maintaining a clean and safe environment

~References available upon request~