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  • Proses Dan Pilar Manajemen Mutu

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    Cepy Abdilla
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    This document discusses quality management processes and pillars. It describes the quality management process as having stages including sharing ideas, focus group discussions, deciding on actions, and establishing quality standards. It also summarizes Joseph Juran's quality management trilogy as involving quality planning, quality control, and quality improvement. Furthermore, it outlines Bill Creech's five pillars of quality management as the product, process, organization, leader, and commitment.

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    33316 Proses Dan Pilar Manajemen Mutu

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    This document discusses quality management processes and pillars. It describes the quality management process as having stages including sharing ideas, focus group discussions, deciding on actions, and establishing quality standards. It also summarizes Joseph Juran's quality management trilogy as involving quality planning, quality control, and quality improvement. Furthermore, it outlines Bill Creech's five pillars of quality management as the product, process, organization, leader, and commitment.

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    © All Rights Reserved
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    78 views11 pages

    Proses Dan Pilar Manajemen Mutu

    Uploaded by

    Cepy Abdilla
    This document discusses quality management processes and pillars. It describes the quality management process as having stages including sharing ideas, focus group discussions, deciding on actions, and establishing quality standards. It also summarizes Joseph Juran's quality management trilogy as involving quality planning, quality control, and quality improvement. Furthermore, it outlines Bill Creech's five pillars of quality management as the product, process, organization, leader, and commitment.

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    © All Rights Reserved
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    of 11

    Proses Manajemen Mutu

    &
    Pilar-pilar Manajemen Mutu

    TJUTJU YUNIARSIH
    1

    PROCESS OF QUALITY
    MANAGEMENT
    SHARING
    IDEA;
    &
    BRAIN
    STORMING

    FOCUS
    GROUP
    DISCUSSION

    DECIDING
    COURSES
    OF ACTION

    FORMULATING
    AND
    ESTABLISHING
    QUALITY
    STANDARD

    QUALITY MANAGEMENT TRILOGY


    (JOSEPH JURAN)

    Quality standard

    QUALITY PLANNING:

    Risk prediction
    Internal & external condition

    Evaluation,measurement

    II

    QUALITY CONTROL:

    Comparison
    Conclusion, decision, follow up

    III

    QUALITY IMPROVEMENT:

    Review, Revised

    Increasing, Improvement
    Establishing next planning

    FIVE PILARS OF QUALITY MANAGEMENT


    (BILL CREECH: 1996)

    TOTAL QUALITY MANAGEMENT

    PRODUCT

    PROCESS

    ORGANIZATION

    LEADER

    COMMITMENT
    4

    Structure

    Values,
    Noms,
    Culture.

    ORGANIZATION

    Vision,
    Program

    Teamwork

    Work
    Culture
    Standard
    vs
    Controlling

    Innovation

    Product
    Raw Input

    Market
    Demand
    6

    Process
    Doing the
    right thing
    right the first
    time

    Collective
    Responsibility,
    Objective
    Assesment

    Motivation,
    Ability,
    Training

    More Productive
    7

    Honest, Trusted

    L
    E
    A
    D
    E
    R

    Credible, Competent
    Influencing, Inspiring
    Forward looking
    Empowering,
    Encourage the heart
    8

    Engagement

    Loyalty

    Commitment

    Hard Working

    Transparence
    9

    QUALITY
    RESPONSIBILITY

    Corporate
    Level

    Strategic Business
    Unit Level

    Functional Level

    Basic Unit Level


    10

    11

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