GrandstreamNetworks,Inc.

AnalogIPGatewayGXW410x
4or8FXOPortsw/VideoSurveillance

GXW410xUserManual
FirmwareVersion1.3.1.6

www.grandstream.com
support@grandstream.com

TABLEOFCONTENTS
GXW410XUSERMANUAL
WELCOME.................................................................................................................................................5
GatewayGXW410xOverview................................................................................................................................5
SafetyCompliances.................................................................................................................................................5
Warranty.................................................................................................................................................................5
PACKAGING..............................................................................................................................................6
CONNECTINGTHEGXW410X.........................................................................................................................................6
APPLICATIONDESCRIPTION...................................................................................................................8
FunctionalDiagramofIPPBX&GXW410x........................................................................................................8
GXW400x&GXW410xScenario/TollFreeCallingBetweenLocations.............................................................9
FXSandFXOGatewayConfigurationExample..................................................................................................10
FEATURES...............................................................................................................................................10
SOFTWAREFEATURESOVERVIEW.....................................................................................................................................10
HARDWARESPECIFICATION.............................................................................................................................................11
CONFIGURATIONGUIDE........................................................................................................................13
CONFIGURATIONWITHWEBBROWSER.............................................................................................................................13
AccessingtheWebConfigurationMenu...............................................................................................................13
EnduserConfiguration........................................................................................................................................13
ADVANCEDUSERSETTINGS............................................................................................................................................17
AdvancedUserConfiguration.............................................................................................................................17
CONFIGURINGTHEFXOCHANNELS................................................................................................................................20
PROFILES......................................................................................................................................................................26
SavingtheConfigurationChanges.......................................................................................................................28
RebootingfromRemote........................................................................................................................................28
VIDEOSURVEILLANCE...........................................................................................................................29
VIDEOSURVEILLANCEPROCEDURES.................................................................................................................................29
FIRMWAREUPGRADE............................................................................................................................31
UPGRADETHROUGHHTTP............................................................................................................................................31
UPGRADETHROUGHTFTP.............................................................................................................................................31
DownloadTFTPServer........................................................................................................................................32
RESTOREFACTORYDEFAULTSETTING.............................................................................................33
EXAMPLESOFGXW410XCONFIGURATIONS......................................................................................34

GXW410xUserManual
FirmwareVersion1.3.1.6

www.grandstream.com
support@grandstream.com

TABLEOFFIGURES
GXW410XUSERMANUAL
FIGURE1:DIAGRAMOFGXW410XBACKPANEL................................................................................6
FIGURE2:DIAGRAMOFGXW410XDISPLAYPANEL..........................................................................7
FIGURE7:SCREENSHOTOFVIDEOSURVEILLANCE*....................................................................30
APPLICATIONONE:GXWCONNECTEDWITHANIPPBXORSIPSERVER....................................34
APPLICATIONTWO:GXWTOEXTENDATRADITIONALPBXSCENARIO.......................................34
APPLICATIONTHREE:GXWCONNECTEDWITHANIPPBXORSIPSERVERANDVIDEO
SURVEILLANCE.......................................................................................................................................35
APPLICATIONFOUR:USINGAGXWFORPUREIPIPCOMMUNICATIONCONFIGURATION.......36

INDEXOFTABLES
GXW410XUSERMANUAL
TABLE1:DEFINITIONSOFTHEGXWCONNECTORS..........................................................................6
TABLE2:DEFINITIONSOFTHEGXWDISPLAYPANEL.......................................................................7
TABLE4:HARDWARESPECIFICATIONOFGXW410X......................................................................11
TABLE3:GXW410XSOFTWAREFEATURES......................................................................................12
TABLE6:WEBLOGINDEFINITIONS(BASICSETTINGSPAGE).......................................................14
TABLE7:STATUSPAGEDEFINITIONS...............................................................................................15
TABLE8:ADVANCEDCONFIGURATIONPAGEDEFINITIONS..........................................................17
TABLE9:FXOLINESCONFIGURATIONDEFINITIONS.......................................................................20
TABLE10:FXOLINETESTTABDEFINITIONS.....................................................................................23
TABLE11:CHANNELSPAGEDEFINITIONS........................................................................................24
TABLE12:CHANNELSPAGEDEFINITIONS........................................................................................26
TABLE13:PROFILEPAGEDEFINITIONS............................................................................................26

GXW410xUserManual
FirmwareVersion1.3.1.6

www.grandstream.com
support@grandstream.com

GUIINTERFACES
GXW410XUSERMANUAL
http://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_gui.zip
1.
2.
3.
4.
5.
6.

SCREENSHOTOFADVANCEDSETTINGSCONFIGURATIONPAGE
SCREENSHOTOFBASICSETTINGSCONFIGURATIONPAGE
SCREENSHOTOFCHANNELSCONFIGURATIONPAGE
SCREENSHOTOFFXOLINESCONFIGURATIONPAGE
SCREENSHOTOFPROFILE1CONFIGURATIONPAGE
SCREENSHOTOFSTATUSCONFIGURATIONPAGE

GXW410xUserManual
FirmwareVersion1.3.1.6

www.grandstream.com
support@grandstream.com

WELCOME
ThankyouforpurchasingtheGrandstreamGXW410xIPAnalogFXOGateway.TheGXW410xisacost
effective,easytouseandeasytoconfigureIPcommunicationssolutionforanybusiness.TheGXW410x
gatewaysupportspopularvoicecodecsandisdesignedforfullSIPcompatibilityandinteroperabilitywith
party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a
traditionalphonesystemintoaVoIPnetwork,andefficientlymanagecommunicationcosts.
ThismanualwillhelpyoulearnhowtooperateandmanageyourGXWFXOAnalogIPGatewayand
make the best use of its many upgraded features including simple and quick installation, multiparty
conferencing,etc.ThisIPAnalogGatewayisveryeasytomanageandscalable,specificallydesignedto
beaneasytouseandaffordableVoIPsolutionforthesmallmediumbusinessorenterprise.Enablethe
videosurveillanceporttogiveyoupeaceofmindwhileyouareawayfromyourbusiness.
GATEWAYGXW410XOVERVIEW
TheGXW410xoffersaneasytomanage,featurerichIPcommunicationssolutionforanysmallbusiness
orbusinesseswithvirtualand/orbranchlocationswhowanttoleveragetheirbroadbandnetworkand/or
addnewIPTechnologytotheircurrentphonesystem.TheGrandstreamenterpriseanalogVoIPGateway
GXW410xseriesconvertsSIP/RTPIPcallstotraditionalPSTNcallsandviceversa. Therearetwo
modelstheGXW4104andGXW4108,whichfeature4or8FXOportsrespectively.Theinstallationis
thesameforeithermodel.
SAFETYCOMPLIANCES
The GXW410x is compliant with various safety standards including FCC/CE. Its power adapter is
compliantwithULstandard.Warning:useonlythepoweradapterincludedintheGXW410xpackage.
Usinganalternativepoweradaptermaypermanentlydamagetheunit.
WARRANTY
Grandstream has a reseller agreement with our reseller customer. Endusers should contact the
companyfromwhomyoupurchasedtheproductforreplacement,repairorrefund.
IfyoupurchasedtheproductdirectlyfromGrandstream,contactyourGrandstreamSalesandService
RepresentativeforaRMA(ReturnMaterialsAuthorization)number. Grandstreamreservestherightto
remedywarrantypolicywithoutpriornotification.
Caution:ChangesormodificationstothisproductnotexpresslyapprovedbyGrandstream,oroperation
ofthisproductinanywayotherthanasdetailedbythisUserManual,couldvoidyourmanufacturer
warranty.
ThisdocumentcontainslinkstoGrandstreamGUIInterfaces.PleasedownloadtheGUI
exampleshttp://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_gui.zipfor
yourreference.
Thisdocumentissubjecttochangewithoutnotice.Thelatestelectronicversionofthisuser
manualisavailableonourwebsite:
http://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_usermanual_english
.pdf

Reproductionortransmittaloftheentireoranypart,inanyformorbyanymeans,electronicorprint,for
anypurposewithouttheexpresswrittenpermissionofGrandstreamNetworks,Inc.isnotpermitted.

PACKAGING
Unpackandcheckallaccessories.Equipmentincludedinthepackage:
1) OneGXW410xUnit
2) Oneuniversalpoweradapter
3) OneEthernetcable

CONNECTINGTHEGXW410X
FIGURE1:DIAGRAMOFGXW410XBACKPANEL

TABLE1:DEFINITIONSOFTHEGXWCONNECTORS
LAN(orPC)

Connect your PC to this port. It will then be assigned an IP address from your
Router/DHCPServer.TheGXW410xactsasaswitchonly.

WAN

ConnecttotheinternalLANnetworkorPublicInternet.

VIDEOIN

ConnectionforAnalogbasedVideoSurveillanceCamera(RCA)

RESET

FactoryResetbutton.Pressfor7secondstoresetfactorydefaultsettings.

POWERIN

Poweradapterconnection

OFF/ON

Off/Onswitch

FXO1FXO8

FXOportstobeconnectedtophysicalPSTNlinesfromatraditionalPSTNPBXor
PSTNCentralOffice.

FIGURE2:DIAGRAMOFGXW410XDISPLAYPANEL

TABLE2:DEFINITIONSOFTHEGXWDISPLAYPANEL
PowerLED

IndicatesPower.RemainsONwhenPowerisconnectedandunitisturnedON.

ReadyLED

RemainsONafterbootup.

LANLED

IndicatesLAN(orWAN)portactivity

PCLED

IndicatesPC(orLAN)portactivity

VideoLED

Remains solidgreen onbootup.IfVideoINterminalisconnected,indicates

videoactivity.

LEDs18

IndicatestatusoftherespectiveFXOPortsonthebackpanel
BusyON
AvailableOFF

NOTE:AllLEDsdisplaygreenwhenON.TheReadylightwillonlybeONwhenthenetworkinterfaceis
readyandtheWebUserInterfaceisaccessible.

DuringafirmwareupgradeorconfigurationdownloadthefollowingLEDpatternwillbeobserved:
Power,Ready,VideoandWANLEDswillbeON.TheFXOportLEDwillkeepflashingduringdownload
and then stay OFF while the new files are written. The entire process may take between 20 to 30
minutes.Thefirmwareupgradeiscompletewhenyoucanloginintothewebconfigurationpages.

APPLICATIONDESCRIPTION
A.IPPBX/SIPServerwithGXW410x

ASIPproxyserversuchasAsteriskoraSIPregistrarservercanbedeployedwiththeGXW410xseries
gateway.Inthisenvironment,theSIPserverhandlesSIPregistrationandcallcontrolandtheGXW410x
processesmediaconversionbetweenIPandPSTNcalls.
Thereare2waystoconfigureGXW410xwhenusingitwithaSIPServer:
1. WithSIPaccountsconfiguredonChannelspage.Inthiscase,theGXW410xgatewayactsas
anendpointrequestingregistrationfromtheSIPServer.UndertheChannelspageyouwillneed
tofillintheinformationlikeSIPUserID,Password,etc.Now,whencallsaremadefromanIP
phone,thecallwillberoutedtotheSIPServerwhichwillforwardittooneoftheSIPaccountson
theGXW410x,whichwillthenforwardittothePSTNline.
2. WithoutSIPaccounts. Inthiscase,yousimplyhavetoconfiguretheSIPServertoperform
forwardingoftheSIPINVITEmessagewiththeFXOdestinationnumbertothegatewaysIP
Address.TheGXW410xgatewaywillreceivethedigitsandimmediatelyforwardthemonthe
FXOlinestothedestinationPSTN.MostoftheconfigurationontheGatewayforthiscasewill
remaindefault,exceptStageMethodneedstobesetto1,andSIPServerIPAddress/DNSname
hastobefilled.
FUNCTIONALDIAGRAMOFIPPBX&GXW410X
Anywhere in the
world
IPPBX or
SIP
Server

PSTN
Cloud

FXO
Lines

4 or 8
Ports
IP/LAN

IP/WA
N

GXW410x

PSTN Analog
endpoints

Grandstream IP
Phones

For incoming calls from the PSTN analog endpoints to the GXW410x gateway, the device will auto
forwardeachcalltoaconfiguredIPextension.TheSIPServercanthenroutethecallbasedonitsown
configurationorIVRsystem.

B.FXSGatewaywithGXW410x[NoSIPServerrequired]
Alternatively,theGXW410xgatewaycanbeusedwithoutaSIPServer.Itcanbeusedinconjunctionwith
anFXSGateway(Ex.GXW400x)andcallscanstillbeoriginatedfromtheIPnetworkandterminatedon
thePSTNnetworkandviceversa. Allyouneedtomakesureisthatbothgatewaysareabletolocate
eachother(i.e.theyshouldbeonthesameLANorhavepublicIPaddresses).
GXW400X&GXW410XSCENARIO/TOLLFREECALLINGBETWEENLOCATIONS
Branch A Boston, MA
4 employees

Internet
Cloud

PSTN
Cloud
GXW-410x

Analo
g
Phon
es

FX0
Lines

GXW-400x

Branch B
Denver, CO
4 employees

Ifyousetupresemblestheoneinthisdiagram,youneedtoconfiguretheSIPServerfieldtobetheIP
addressoftheothergateway(i.e.configuretheIPaddressofGXW400xgatewaytobetheSIPServerfor
theGXW410xgatewayandviceversa).PleasebesureyousetSIPRegistrationtoNo.
EXPECTED CALL FLOW: AnanalogPhone(connectedtotheGXW400xgateway)picksupanddialsthe
destinationPSTNnumber.ThecallgetsroutedtotheGXW410xgatewaywhichdialsoutthedigitstring
ontotheFXOLines,thusreachingthedestinationPSTNendpoint.Onthereverse,incomingcallsfrom
the PSTN endpoints connected to the GXW410x gateway will be routed automatically to the analog
endpointsconnectedtotheGXW400xgateway.

FXSANDFXOGATEWAYCONFIGURATIONEXAMPLE

GXW400XGATEWAY

GXW410XGATEWAY

Profile1

AdvancedSettings

SIPServerSetittoIPAddressof
GXW410x

STUNServerBlank
UseRandomPortNo

SIPRegistrationNo
OutgoingCallwithoutRegistrationYes
NATtraversalNo
AdvancedSettings

FXOlines

STUNServerBlank

WaitforDialToneYorN(whicheverworksforyour
PSTNServiceProvider)
StageMethod1
UnconditionalCallForwardtoVOIP:
ch18:444;@ch18:p1;ch18:5060++;
Channels
185060Profile1
LocalSIPListenport(ForVOIPtoPSTNcalls)5060++
Profile1
SIPServerSetittoIPAddressofGXW400x
SIPRegistrationNo
NATtraversalNo

Formoreinformationregardingthissetup,emailGrandstreamtechnicalsupportatsupport@grandstream.com
orvisitourUserandDeveloperforumatforums.grandstream.com

FEATURES
TheGXW410xisanextgenerationIPvoiceandvideogatewaythatfeaturesfullinteroperabilitywith
leadingIPPBXs,SoftswitchesandSIPplatforms.TheGXW410xseriesgatewaysoffersuperbvoiceand
video quality, traditional telephony functionality, simple configuration, featurerich functionality and an
additionalvideoportthatenablesthegatewaytoactasavideosurveillancegateway.

SOFTWAREFEATURESOVERVIEW

4and8FXOportmediagateways

Videosurveillanceport
Externalpowersupply

TwoRJ45ports(switchedorrouted)
TFTPandHTTPfirmwareupgradesupport

MultipleSIPaccounts,multipleSIPprofiles(choiceof3profilesperaccount)
SupportsAudioCodecs:G711U/A,G723,G729A/BandGSM

SupportsVideoCodecs:H.264
G.168echocancellation

FlexibleDTMFtransmission:InAudio,RFC2833,SIPInfooranycombinationofthe3
Selectable,multipleLBRcodersperchannel

T.38compliant

HARDWARESPECIFICATION
TABLE4:HARDWARESPECIFICATIONOFGXW410X
LANinterface

2xRJ4510/100Mbps

LED

8LEDs(GREEN)

UniversalSwitching

Input:100240VAC,50/60Hz,0.5AMax

PowerAdapter

Output:12VDC,1.25A
ULcertified

Dimension

225mm(L)x172mm(W)x42mm(H)

Weight

0.29lbs(3.5oz)

Temperature

32~104F
0~40C

Humidity

10%90%(noncondensing)

Compliance

FCC,CE

TABLE3:GXW410XSOFTWAREFEATURES
GXW410xFX0AnalogGatewaySeries
IPsettings

GXW4104:4ports;4SIPaccountsw/choiceof3SIPServerprofiles
GXW4108:8ports;8SIPaccountsw/choiceof3SIPServerprofiles
RoundrobinportschedulingtoensureavailablelinestoaccessPSTNnetworks

TelephoneInterface

FXO,RJ11

NetworkInterface

Two(2)10/100Mbps,RJ45

LEDIndicators

Power,Video,andLineLEDs

On/OffSwitch

Yes

VoiceoverPacket
Capabilities

G.168compliantEchoCancellation,DynamicJitterBuffer,
Modemdetection&autoswitchtoG.711

VoiceCompression

G.711U,G711A,G.723,G.729A/B,GSM

VideoSurveillance

RealtimeH.264baseCIFresolution

DHCPServer/Client

SwitchModeandPPPoE

FaxoverIP

T.38compliantGroup3FaxRelayupto14.4kpbsandautoswitchtoG.711forFax
Passthrough

QoS

Diffserve,TOS,802.1P/QVLANtagging

IPTransport

RTP/RTCPandRTSP

PSTNSignaling

FXOLoopstart,CurrentDisconnect.

DTMFMethod

FlexibleDTMFtransmissionmethod,
UserinterfaceofInaudio,RFC2833,andSIPInfo

IPSignaling

SIP(RFC3261)

Provisioning

TFTPandHTTP

Media

SRTP

Control

TLSandSIPS(pending)

Management

Syslogsupport,
HTTPSandtelnet(pending),remotemanagementusingWebbrowser

Shortandlonghaul

REN3:Upto150fton24AWGline

CallerID

BellcoreType1&2,ETSI,BT,NTT,andDTMFbasedCID

PolarityReversal/Wink

Yes(Detectiononly).ThePSTNlineswillneedtobesubscribedtoPRservicefrom
theServiceProvider.

EMC

GXW410x:EN55022ClassB,CFRPart15ClassB,EN55024;
GXW4104:FCC,CE(inaddition)

Safety

GXW410x:EN609501GXW4108:UL609501(inaddition)

CONFIGURATIONGUIDE
CONFIGURATIONWITHWEBBROWSER
TheGXW410xgatewayshaveanembeddedWebserverthatwillallowausertoconfiguretheIPphone
throughanywebbrowser.
ExamplesofGUIinterfacescanbedownloaded@
http://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_gui.zip
ACCESSINGTHEWEBCONFIGURATIONMENU
1. Navigateyourbrowserto:http://www.grandstream.com/DOWNLOAD/IPQuery/IPQuery.zip
2. RuntheGrandstreamIPQuerytool,thatyoujustdownloaded.
3. Clickon
buttoninordertobegindevicedetection
4. ThedetecteddeviceswillappearintheOutputfield

ENDUSERCONFIGURATION
WhentheWebConfigurationMenuisaccessed,theGXW410xwillrespondwithaloginscreen.There
aretwodefaultpasswordsfortheloginpage:
UserLevel:

Password:

Webpagesallowed:

EnduserLevel

123

OnlyStatusandBasicSettings

AdministratorLevel

admin

Allpagescanbebrowsed.

Afterlogin,thefollowingpageisthe BasicConfiguration page,explainedindetailin Table6: Web

LoginDefinition.
TABLE6:WEBLOGINDEFINITIONS(BASICSETTINGSPAGE)
WebAccess

SelectHTTPorsecureHTTPSprotocolforWebAccess

WebPort

Bydefault,HTTPusesport80andHTTPSusesport443.Thisfieldisforcustomizable
webport.

EnduserPassword

ThiscontainsthepasswordtoaccesstheEnduserWebConfigurationMenu(Statusand
BasicSettings).Thisfieldiscasesensitivewithamaximumlengthof25characters.

IPAddress

TherearetwomodestooperatetheGXW410x:
DHCPmode:allthefieldvaluesfortheStaticIPmodearenotused(eventhoughtheyare
still saved in the Flashmemory.)TheGXW410xacquiresitsIPaddressfromthefirst
DHCPserveritdiscoversfromtheLANitisconnected.
UsingthePPPoEfeature:setthePPPoEaccountsettings.TheGXW410xwillestablisha
PPPoEsessionifanyofthePPPoEfieldsisset.
StaticIPmode:configuretheIPaddress,SubnetMask,DefaultRouterIPaddress,DNS
Server1(primary),DNSServer2(secondary)fields.

DHCPhostname

Thisoptionspecifiesthenameoftheclient.Thisfieldisoptionalbutmayberequiredby
someInternetServiceProviders.Defaultisblank.

DHCPdomain

Thisoptionspecifiesthedomainnamethatclientshouldusewhenresolvinghostnames
viatheDomainNameSystem.Defaultisblank.

DHCPvendorclassID

Used by clients and servers to exchange vendorspecific information. Default is

GrandstreamGXW410x.

PPPoEaccountID

PPPoEusername.NecessaryifISPrequiresyoutouseaPPPoE(PointtoPointProtocol
overEthernet)connection.

PPPoEpassword

PPPoEaccountpassword.

PPPoEServiceName

Thisfieldisoptional.IfyourISPusesaservicenameforthePPPoEconnection,enterthe
servicenamehere.Defaultisblank.

PreferredDNSserver

ThisfieldwilllettheuserenterapreferredDNSservertobeusedinsteadoftheone
acquiredbytheserviceprovider.

TimeZone

Controlshowthedate/timeisdisplayedaccordingtothespecifiedtimezone.

AllowDHCPOption2
tooverrideTimeZone
Settings

DefaultisNo.IfsettoYes,timezonesettingswilloriginatefromtheDHCPserver.

DaylightSavingsTime

Thisparametercontrolswhetherthedisplayedtimewillbedaylightsavingstimeornot.If
settoYesandtheOptionalRuleisempty,thenthedisplayedtimewillbe1hourahead
ofnormaltime.TheAutomaticDaylightSavingTimeRuleshallhavethefollowingsyntax:
starttime;endtime;saving
Bothstarttimeandendtimehavethesamesyntax:
Month,day,weekday,hour,minute
month:1,2,3,..,12(forJan,Feb,..,Dec)
day:[+|]1,2,3,..,31
weekday:1,2,3,..,7(forMon,Tue,..,Sun),or0whichmeansthedaylightsavingruleis
notbasedonweekdaysbutbasedonthedayofthemonth.
hour:hour(023),
minute:minute(059)
Ifweekdayis0,itmeansthedatetostartorenddaylightsavingisatexactlythegiven
date.Inthatcase,thedayvaluemustnotbenegative.
Ifweekdayisnotzeroanddayispositive,thenthedaylightsavingstartsonthefirst
daythiterationoftheweekday(1stSunday,3rdTuesdayetc).Ifweekdayusnotzero
anddayisnegative,thenthedaylightsavingstartsonthelastdaythiterationofthe
weekday(lastSunday,3rdlastTuesdayetc).Thesavingisintheunitofminutes.The
savingtimemayalsobeprecededbyanegative()signifsubtractionisdesiredinsteadof
addition.ThedefaultvalueforAutomaticDaylightSavingTimeRuleshallbesetto
03,11,0,02,00;11,04,0,02,00;60whichistheruleforUS.
Examples:
USwheredaylightsavingtimeisapplicable:03,11,0,02,00;11,4,0,02,00;60
Thismeansthedaylightsavingtimestartsfrom11thMarchat2AMandendsNovember4th
at2AM.Thesavingis60minutes(1hour).

YoumayalsoaccesstheDevice StatuspagewhichprovidesdetailsoftheGXWproduct.TheDevice
StatuspagetermsaredefinedinTable7:StatusPageDefinitions.

TABLE7:STATUSPAGEDEFINITIONS
HardwareRevision

Hardwareversionnumber:MainBoard,InterfaceBoard

MACAddress

ThedeviceIDinHEXformat.ThisisaveryimportantIDforISPtroubleshooting.

IPAddress

ThisfieldshowsWANIPaddressofGXW410x

ProductModel

Thisfieldcontainstheproductmodelinfo(GXW4104orGXW4108)

SoftwareVersion

Program:Thisisthemainsoftwarerelease.BootandLoaderarenotchangedoften.

SystemUpTime

Thisfieldshowssystemuptimesincethelastreboot.

Registered

ThisfieldindicateswhetherthedifferentSIPAccountsconfiguredunderChannelspage
aresuccessfullyregisteredtotheSIPserver(s).

FXOLineConnected

ThisfieldwillgivethestatusofeachphysicalFXOLineconnectedtotheGateway.Itwill
updatethestatusregularly.
YesConnectedandIdle
BusyConnectedandBusy
NoNotconnected
Additionally it will also provide real time Caller ID information of Incoming as well as
Outgoingcalls.

PPPoELinkUp

ThisfieldshowswhetherthePPPoEconnectionisrunningifconnectedtoDSLmodem.

DetectedNATType

ThisfieldshowswhatkindNATtheGXW410xisconnectedtoviaitsWANport. Itis
basedonSTUNprotocol.

ADVANCEDUSERSETTINGS
ADVANCEDUSERCONFIGURATION
Theenduserneedstologintotheadvanceduserconfigurationpagethesamewayasforthebasic
configurationpage.
AdvancedUserconfigurationincludestheenduserconfigurationandadvancedconfigurationsincluding:
SIPconfiguration,Codecselection,NATTraversalSettingandothermiscellaneousconfiguration.
TABLE8:ADVANCEDCONFIGURATIONPAGEDEFINITIONS
Admin
Password

Administrator password. Only the administrator can configure the Advanced Settings page.
Passwordfieldispurposelyleftblankforsecurityreasons.Themaximumpasswordlengthis25
characters.

G723Rate

G723encodingrate(6.3kbpsor5.3kbps)

VoiceFrames
perTx

Thisfieldcontainsthenumberofvoiceframestobetransmittedinasinglepacket.Whensetting
thisvalue,theusershouldbeawareoftherequestedpackettime(usedinSDPmessage)asa
result of configuring this parameter.Thisparameterisassociatedwiththefirstvocoderinthe
above vocoder Preference List or the actual used payload type negotiated between the 2
conversationpartiesatruntime.
ForexampleifthefirstvocoderisconfiguredasG723andtheVoiceFramesperTXissettobe
2,thentheptimevalueintheSDPmessageofanINVITErequestwillbe60msbecauseeach
G723 voice frame contains30msofaudio.Similarly,ifthisfieldissettobe2andifthefirst
vocoderchosenisG729orG711orG726,thentheptimevalueintheSDPmessageofan
INVITErequestwillbe20ms.
IftheconfiguredvoiceframesperTXexceedsthemaximumallowedvalue,thegatewaywilluse
andsavethemaximumallowedvalueforthecorrespondingfirstvocoderchoice.Themaximum
valueforPCMis10(x10ms)frames;forG726,itis20(x10ms)frames;forG723,itis32(x30ms)
frames;forG729/G728,64(x10ms)and64(x2.5ms)framesrespectively.

Layer3QoS

Thisfielddefinesthelayer3QoSparameterwhichcanbethevalueusedforIPPrecedenceor
DiffServorMPLS.Defaultvalueis48.Itsrangeliesfrom0to63.

Layer2QoS

Thiscontainsthevalueusedforlayer2VLANtag.
802.1q/VLANtag:Defaultvalueis0.Rangeliesfrom0to4095.
802.1pPriorityvalue:Defaultvalueis0.Rangeliesfrom0to7.
***Theabove2settingsneedtobesupportedonthenetworkandthenconfiguredaccordinglyon
theGXW410x.Incorrectconfigurationwillcauseblockedaccess,whichwillresultinFactoryReset
astheonlyoptiontorenewaccess.

LocalRTPport

ThisparameterdefinesthelocalRTPRTCPportpairtheGXW410xwilllistenandtransmit.Itis
thebaseRTPportforchannel0.Whenconfigured,channel0willusethisport_valueforRTPand
theport_value+1foritsRTCP;channel1willuseport_value+2forRTPandport_value+3forits
RTCPandsoon.Thedefaultvalueis5004.

UseRandom
Port

Thisparameter,whensettoYes,willforcerandomgenerationofboththelocalSIPandRTPports.
ThisisusuallynecessarywhenmultipleGXW410xsarebehindthesameNAT.

Keepalive
interval

ThisparameterspecifieshowoftentheGXW410xsendsablankUDPpackettotheSIPserverin
ordertokeeptheholeontheNATopen.Defaultis20seconds.

UseNATIP

NATIPaddressusedinSIP/SDPmessage.Defaultisblank.

STUNServer

IPaddressorDomainnameoftheSTUN(SimpleTraversalofUDPthroughNATs)server.

Firmware
Upgrade&
Provisioning

ThisradiobuttonwillenableGXW410xtodownloadfirmwareorconfigurationfilethrougheither
TFTPorHTTP.

ViaTFTPServer

Ifselected,theGXW410xwillattempttoretrievenewconfigurationfileornewcodeimagefromthe
specifiedTFTPserveratboottime.Itwillmakeupto5attemptsbeforetimeoutandthenitwillstart
the boot process using the existing code image in the Flash memory. If a TFTP server is
configuredandanewcodeimageisretrieved,thenewdownloadedimagewillbeverifiedandthen
savedintotheFlashmemory.
Note:PleasedoNOTinterrupttheTFTPupgradeprocess(especiallythepowersupply)asthiswill
damagethedevice.Dependingonthenetworkenvironmentthisprocesscantakeupto25or30
minutes.

ViaHTTPServer

TheURLfortheHTTPserverusedforfirmwareupgradeandconfigurationviaHTTP.
Forexample,http://provisioning.mycompany.com:6688/Grandstream/
Here:6688isthespecificTCPportthattheHTTPserverislisteningat,itcanbeomittedifusing
defaultport80.
Note:IfAutoUpgradeissettoNo,GXW410xwillonlydoHTTPdownloadonceatbootup.

FirmwareServer IPaddressordomainnameoffirmwareserver.
Path
ConfigServer
Path

IPaddressordomainnameofconfigurationserver.

FirmwareFile
Prefix

Defaultisblank.Ifconfigured,GXW400Xwillrequestfirmwarefilewiththeprefix.Thissettingis
usefulforITSPs.Endusershouldkeepitblank.

FirmwareFile
Postfix

Defaultisblank.Endusershouldkeepitblank.

ConfigFile
Prefix

Defaultisblank.Endusershouldkeepitblank.

ConfigFile
Postfix

Defaultisblank.Endusershouldkeepitblank.

AllowDHCP
Option66to
overrideserver

DefaultvalueisNo.IfsettoYes,configurationfilewilloriginatefromtheDHCPserver.

Automatic
Upgrade

Choose Yes toenableautomaticupgradeandprovisioning. InCheckfornewfirmwareevery

field,enterthenumberofminutestoenableGXW410xtochecktheserverforfirmwareupgradeor
configuration.WhensettoNo,GXW410xwillonlydoupgradeonceatbootup.Otheroptionsare:
AlwayscheckforNewFirmware.
CheckNewFirmwareonlywhenF/Wpre/suffixchanges
AlwaysskiptheFirmwarecheck

Authenticate
ConfFile

IfsettoYes,configurationfileisauthenticatedbeforeacceptance.Thisprotectstheconfiguration
fromanunauthorizedchange.

DTMFPayload
Type

ThisparametersetsthepayloadtypeforDTMFusingRFC2833.Defaultis101.

SyslogServer

TheIPaddressorURLofSystemlogserver.ThisfeatureisespeciallyusefulforITSP(Internet
TelephoneServiceProvider)

SyslogLevel

Select the ATA to report the log level. Default is NONE. The level is one of DEBUG, INFO,
WARNINGorERROR.Syslogmessagesaresentbasedonthefollowingevents:
1. productmodel/versiononbootup(INFOlevel)
2. NATrelatedinfo(INFOlevel)
3. sentorreceivedSIPmessage(DEBUGlevel)
4. SIPmessagesummary(INFOlevel)
5. inboundandoutboundcalls(INFOlevel)
6. registrationstatuschange(INFOlevel)
7. negotiatedcodec(INFOlevel)
8. Ethernetlinkup(INFOlevel)
9. SLICchipexception(WARNINGandERRORlevels)
10. memoryexception(ERRORlevel)
TheSyslogusesUSERfacility.InadditiontostandardSyslogpayload,itcontainsthefollowing
components:GS_LOG:[deviceMACaddress][errorcode]errormessage
Example:May1902:40:38192.168.1.14GS_LOG:[00:0b:82:00:a1:be][000]Ethernetlinkisup

NTPserver

URIorIPaddressoftheNTP(NetworkTimeProtocol)server,whichwillbeusedbythephoneto
synchronizethedateandtime.

DefaultvalueisNo.IfsettoYes,theNTPserverwilloriginatefromtheDHCPserver.
AllowDHCP
Option42to
overrideanNTP
server
EnableVideo
Surveillance

WhensettoYes,GXW410xwillstartconvertingvideofeedreceivedfromanalogcameratoIP
packets.Inordertoviewthisvideofeed,pleasefollowinstructionsgivenunderVideoSurveillance
chapteronpage23.

RTSPPort

Bydefaultitis554.

CONFIGURINGTHEFXOCHANNELS
ConfiguringtheFXOchannelsontheGXW410xgatewayisaneasyprocess.FollowtheGUIinterfaces.
The Device Status page terms are defined in Table 9: FXO Lines Configuration Definitions. An
exampleoftheChannelDialingConfigurationisshowninFigure6. Pleasenotethedefaultisalways
configured.TheuserhastheoptiontochangethedefaultsettingsasdescribedintheTable9.
TABLE9:FXOLINESCONFIGURATIONDEFINITIONS
SyntaxforChannelSpecificSettings:
Default:ch18:X;{allchannels1to8aresettousevalueX}
AdditionalExamples:
ch1,36:10;ch2,78:12{channels1,3,4,5and6aresettousevalue10whilechannels2,7and8
aresettousevalue12.
EnableCurrent
Disconnect

WhensettoY,CurrentDisconnectisenabled.CertainPSTNCOsrequirethistobeenabled,in
ordertorealizedisconnectsignalfromPSTNside.DefaultisY.
Ifenabledusethreshold:Defaultis100ms.Rangeis40msto800ms.
CertainPSTNserviceprovidershaveathresholdtimewithinwhichthelinestabilizesafteroff
hook.Itisentirelydependentonprovider,howeverifyouexperiencePSTNlinedetectionissues,
pleasemodifythissettingappropriatelyin100msincrements.
IfyouarenotsureifthisoptionshouldbeenabledpleaserefertoTable10(FXOLinesTestTab
Definition).ThistoolwillrunanautomatedtesttodeterminetheproperPSTNconfigurationthat
thegatewayshouldhavetoworkwithyourServiceProvideroranalogPBX.

EnableTone
Disconnect

DefaultisNo.IfPSTNproviderusescallprogresstonesthenitshouldbesettoYesinorderto
realizedisconnecttone.PleaseconfigureaccurateCallProgressTonesonChannelswebpage
basedonPSTNprovider(ortraditionalPBX)settings.
IfyouarenotsureifthisoptionshouldbeenabledorwhatCallProgressTonesarerequired
pleaserefertoTable10(FXOLinesTestTabDefinition).Thistoolwillrunanautomatedtestto
determinetheproperPSTNconfigurationthatthegatewayshouldhavetoworkwithyourService
ProvideroranalogPBX.

EnablePolarity
Reversal

DefaultisNo.ThisshouldbesettoYesonlyiftheFXOlinesaresubscribedtoPRservicefrom
PSTNServiceprovider.ItismerelyaPRdetectfeature.
***Note:IfthereisnoPRservicefromproviderontheFXOline,andthissettingisconfiguredto
Yes,callswillnotbesuccessful.

SilenceTimeout

Terminatecallafterlongsilencedetected.Defaultis60seconds,max65536.

ACTermination
Impedance

SelectstheimpedanceoftheanaloglineconnectedtotheFXOportontheGXW410x.Hereis
somebasicinformationwhichmaybehelpfulforinitialconfiguration:
600OhmNorthAmerica;
270Ohm+(750Ohm||150nF)MostofEurope
220Ohm+(820Ohm||120nF)Australia,NewZealand
220Ohm+(820Ohm||115nF)Austria,Bulgaria,Germany,Slovakia,SouthAfrica
370Ohm+(620Ohm||310nF)UK.,India
Ifthisparameterisnotconfiguredproperlyyoumayexperienceechoornoiseintheline.Please
refer to Table 10 (FXO Lines Test Tab Definition). This tool will run an automated test to
determinethecorrectimpedancevaluetomatchyourlines.

WaitforDialtone

DefaultisNo.WhensettoYes,thegatewaywillrecognizedialtonefromtheCentralOffice(CO)
beforeitcompletesacall.Ifyoucantmakeanoutboundcall,setthisisYes.ifthisissettoYes
makesureyouhaveconfiguredthedialtonesettingscorrectlyintheChannelstabandthatthere
isnotanymajornoiseinterferenceintheline.

StageMethod

Syntaxch18:1;{allchannels1to8aresettovalue1or2}
Stagemethodcanbesettoeither1or2.
Setthisparameterto1ifyouneedtomakeadirectPSTNcallfromaVOIPendpoint.Whenyou
setitto2,youwillfirstdialoneoftheVOIPchannelaccountsfromtheVOIPendpoint,thiswill
resultingettingaPSTNlinedialtonetothendialoutthedestinationPSTNnumber.
Mostimplementationsrequirethissettingtobeconfiguredto1.

Min.Delaybefore
DialPSTN

Defaultis500ms.ThisneedstobeequaltoorgreaterthantheCurrentDisconnectthreshold
setting.Oncethethresholdisreachedthegatewaycandialout.Thisparametershouldonlybe
usediftherearePSTNlinedetectionissues.

UnconditionalCall This is an extremely importantsettingtomakesureincomingPSTNcallsarepickedupand

forwardedtothecorrectVOIPdestination.
ForwardtoVOIP:
User ID This parameter allows users to configure a User ID or extension number to be
automaticallydialeduponFXOlineoffhook.
SIPServerYoualsoneedtospecifytheProfileoftheuseridconfiguredabove(p1standsfor
Profile1,p2standsforProfile2andsoon).
SIPDestinationPortAlongwiththeuseridandProfile,youalsohavetheoptiontochoosethe
destinationportwhereyouwouldliketosendthecall.Bydefaultitshouldbesettoch1x:5060;(x
canbe4or8dependingonnumberofports).
Wecanalsospecifyadifferentdestinationforeachport.ForexampleunderUserIDwecantype
in:ch1:104;ch2:227;ch35:501;ch6,7:856.
UnderSipServerwecantypein:ch1:p1;ch24:p2;ch5:p3
UnderSipDestinationPortwecantypein:ch12:5060;ch2:7080;ch38:5066++

NumberofRings
BeforePickup

Defaultis4.Thisisthenumberofringsthegatewaywillwaittosendthecalltothe
VOIPsideincasetheCallerIDhasyettobedetected.Ifthere'sCIDinformationthe
callwillbesentrightaway.Ifyourlinesdon'thavetheCIDservicesetthisto1.

CallerIDScheme

TheGXW410xsupports5differenttypesofschemes:
1. Bellcore(USstandard)
2. ETSIFSKduringringing
3. ETSIFSKpriortoringingwithDTAS
4. ETSIFSKpriortoringingwithLR
5. ETSIFSKpriortoringingwithPR
6. ETSIDTMFduringringing
7. ETSIDTMFpriortoringingwithDTAS
8. ETSIDTMFpriortoringingwithPR
9. ETSIDTMFpriortoringingwithPR
10. SIN227BT
11. NTT(Japanesestandard)
Please check with yourPSTN serviceprovider (ortraditional PBXspecs) forwhich callerID
schemethey/itsupport.IfyouarenotsureaboutwhichtousepleaserefertoTable10(FXO
LinesTestTabDefinition).ThistoolwillrunanautomatedtesttodeterminetheproperCallerID
SchemesothegatewaycanproperlydetecttheCallerID.
Similarly tothecasesexplainedabovewecanspecifyacallerIDschemeforeachchannel
independently.

CallerIDTransport DefaultisrelayviaFromheader.Youmayalsoselect:
relayviaP_Asserted_Identityheader
type
Disable:CallerIDfeaturewillbedisabled.
Sendanonymous:AllcallsforwardedtoVOIPendwillbesentasanonymous.
T.38Setting

Thissettingallowsyoutomakeseveraloptionsrelatedtofacsimile.
Youcanselectthemethod:T.38orPassthrough(G711)
Youcanselectthefaxtransmissionrates(2400/4800/7200/9600/12000/14400bps)
YoucanenableordisableECM(ErrorCheckingMode)

TABLE10:FXOLINETESTTABDEFINITIONS
Note: TheusercanonlytesttheparametersforonlyoneofthePSTNlinesatthe
sametime.Inallcasespleaseenterthetelephonenumbersasifthelineswereto
dialeachotherlocally.
FortheACImpedanceTestweonlyneedtoselectthelinetobetestedbyclickingon
theACimpedanceboxcorrespondingtothatline,telephonenumbersareoptional.
RememberthattheACimpedancetestisusuallyusedtoreducetheechothatmight
bepresentintheline.
FortheCPTtest(callprogresstones)wewilltestcurrentdisconnectaswell.Youwill
need2telephonenumberstoperformthetest.Youcanonlyperformthetestonone
line(row)atthesametimeanditwillbetheonethathastheboxcheckedfortesting.
Thistestedlinewilluseanotherlineconnectedtothegatewaytoperformthetestby
callingintoit,thisiswhyyouwillhavetoenterthetelephonenumberforasecond
linetohelpwiththetest.
ForCIDdetectionyouwillneed2telephonenumberstoperformthetest.Youcan
onlyperformthetestononeline(row)atthesametimeanditwillbetheonethathas
theboxcheckedfortesting.Thistestedlinewilluseanotherlineconnectedtothe
gatewaytoperformthetestbycallingintoit,thisiswhyyouwillhavetoenterthe
telephonenumberforasecondlinetohelpwiththetest.
Toperformthetest,pleaseselectthelineyouwanttotestandthedesiredtesttobe
performed.Entertheinformationforthislineaswellasasecondlineifnecessary.
Thenclickontheupdatebuttonandthenreboot.Logbackinandnowyoushould
seetheinformationforthelineselectedaswellasthecheckboxalreadymarked
alreadythere.Goaheadandstartthetestnow,pleasewaitafewminutesuntilthe
testisdone.
Notes:
Itisnotrequiredtoenteratelephonenumberwhentestingforimpedance,asthe
systemdoesnotplaceanyactualcallsforthetest.
If you log into the Web Interface while the test is running will not interrupt the
process.
Line#

Enterthetelephone(PSTN)numberthatcorrespondstothisline.Enteritasifyou
weregoingtodialitlocally

ACImpedance

Selectthisboxifyouwanttotestforimpedanceonthelinethatisonthesamerow
asthecheckedbox.Rememberthatyoucanonlycheckoneitematthesametime.

CPTDetection

Select this boxifyouwanttotestforcallprogresstonesandcurrentdisconnect

thresholdonthelinethatisonthesamerowasthecheckedbox.Rememberthat
youcanonlycheckoneitematthesametime.

ExternalNumber

Enteranexternaltelephone(PSTN)numbertobeusedasanauxiliarynumberfor
thetest.Thisisusedonlyifwedonothaveatleast2PSTNlinesconnectedtothe
gateway.ThisisonlyusedforCPTandcurrentdisconnectthresholdtesting.Inorder
tousethisfunctionyouwillhavetomonitortheSyslogoutput.Thisisonlyreserved
forveryadvancedusers

ExternalCallTimeout

ThisisthetimetheGXWwillwaitfortheexternaltelephonenumbertopickupduring
thetest.

Applytestresults
automatically

DefaultisNo.IfselectedonYes,thenalltheresultsfromthetestwillbeapplied
automatically.IfyouselectNoyouwillhavetomonitortheSyslogoutput.Thisisonly
reservedforveryadvancedusers.

Applytestresultstoall
ports

DefaultisNo.IfselectedonYes,thenallthetestresultswillbeappliedtoallportson
thegateway.IfallthelinesbelongtothesameserviceproviderorPBXitwillmake
sensetoapplytheresultstoallports.

ErrorTimeout

This is the time the gateway will wait to exit the test mode, when something
unexpectedoranerrorhasoccurred.

TABLE11:CHANNELSPAGEDEFINITIONS
Note The channels here are basically SIP endpoints that will act as clients
registeringtotheSIPServerconfiguredundertheappropriateProfilepage.
Channels

Itshouldbesetsameasthechannelnumber(i.e1,2..4or8dependingonnumberof
FXOports).ItisNOTthesameasSIPAccountID.

SIPUserID

ThisistheSIPaccountinformation.EntertheSIPUserIDpartoftheaccount.

AuthenticationID

SIPservicesubscribersAuthenticateIDusedforauthentication.Itcanbeidentical
to,ordifferentfromSIPUserID.

AuthenticationPassword

SIPaccountpasswordneedstobeenteredhere.
Note: Afterenteringthepassword,itwillshowupasblankbutthepasswordstill
remainsactive.

ProfileID

SelectthecorrespondingProfileID(1/2/3).ProfilesareSIPServerconfigurations.

CallProgressTones

Using these settings, user can configure tone frequencies according to user
preference. By default, the tones are set to North American frequencies.
Frequenciesshouldbeconfiguredwithknownvaluestoavoiduncomfortablehigh
pitchsounds.ONistheperiodofringing(ONtimeinms)whileOFFistheperiodof
silence.Inordertosetacontinuousring,OFFshouldbezero.Otherwiseitwillring
ONmsandapauseofOFFmsandthenrepeatthepattern.

Dialtone

Ringbacktone
Busy/Reordertone

Confirmationtone
Pleasereferthedocumentbelowtodetermineyourlocalcallprogresstones
(http://www.itu.int/ITUT/inr/forms/files/tones0203.pdf) orruntheFXOLineTest
(Table10).
ChannelVoiceSettings

Channelvoicesettingsmentionedbelow.

TxtoPSTNAudioGain(dB)

AllowsusertosetavalueindBfortransmissiontoPSTNAudioGain.Defaultis1.
Rangeisfrom12to12dB.

RxfromPSTNAudioGain
(dB)

AllowsusertosetavalueindBforreceivefromPSTNAudioGain.Defaultis0.
Rangeisfrom12to12dB.

SilenceSuppression

Thiscontrolsthesilencesuppression/VADfeatureofG723andG729.IfsettoYes,
whenasilenceisdetected,smallquantityofVADpackets(insteadofaudiopackets)
willbesentduringtheperiodofnotalking.IfsettoNo,thisfeatureisdisabled.

EchoCancellation

WhensettoY,Echocancellationisenabled.

ChannelspecificSetting

Channelspecificsettingsmentionedbelow.

DTMFMethod

ThisparameterspecifiesthemechanismtotransmitDTMFdigits.Thereare7modes
supported:inaudiowhichmeansDTMFiscombinedinaudiosignal(notveryreliable
with low bitrate codec), via RTP (RFC2833), or via SIP INFO. Multiple DTMF
transmissionschemescanbeselected.

1inaudio

2RFC2833

3inaudioandRFC2833

4SIPInfo

5inaudioandRFC2833

6SIPInfoandRFC2833
1. 7inaudio,RFC2833,andSIPInfo

NoKeyEntryTimeout

Defaultis4seconds.

LocalSIPListenPort

Defaultisch18:5060++;.The++indicatesincrementsby2,soport1issetat5060,
portat5062andsoon.ThissettingcanbeusedwithRoundRobinand/orFlexible
settingbelowtoconfiguredifferentportstobeplacedunderdifferentRoundRobin
groups.

SRTPMode

Defaultisdisabledforallports.Theusercanselecttoeitherenableitbutnotforceit
orforceitonanindividualportbasis.Whenusedthecommunicationwillbesent
usingSecureRTP.

RoundRobinand/or
Flexible

Defaultisrr:18;
Thesyntaxisprettystraightforwardhere.TherrstandsforRoundRobinandthe
numbersstandfortheportsthatbelongtothatroundrobingroup.
Forexample:
rr:18;>Roundrobinwithinthefirst8portsi.e.outgoingcallswillbeforwardedto
thenextavailableportwithinthegroupofports1to8.
rr:1,36,8;rr:2,7;>Roundrobinwithinport1,3,4,5,6and8;Secondroundrobingroup
withinports2and7i.e.outgoingcallstoports1,3,4,5,6and8willbeforwardedtothe
nextavailableportwithinthisgroupONLY.Outgoingcallstoport2and7willbe
forwardedtothenextavailableportbetweenports2and7ONLY.
**InordertoterminateacallonFXOport2or7youwillneedtochangeitsLocal
SIPListenportaccordingly.

PrefixtospecifyPort
(1stagedialingmethod)

Defaultis99.
SyntaxtoUSEthisfeature:prefix#(thatis99)+ch#(couldbeanythingfrom1to8)+
dialing#willresultinthiscallforwardedtoFXOport(ch#)immediately.

TABLE12:CHANNELSPAGEDEFINITIONS
DialPlan

TheDialPlanfeatureimplementedisapplicableforVOIPtoPSTNcallsonly.Youmay
configureadialplanbasedonthefollowinggrammar:
1.

AcceptDigits:1,2,3,4,5,6,7,8,9,0,*,#,A,a,B,b,C,c,D,d

2.

Grammar:
xanydigitfrom09;
xx+atleast2digitnumber;
xx.atleast2digitnumber;
^exclude;
[35]anydigitof3,4,or5;
[147]anydigit1,4,or7;
<2=011>replacedigit2with011whendialing
WARNINGillegalinputwillfallbacktodefault

Example 1: {[369]11 | 1617xxxxxxx} Allow 311, 611, 911, and any 10 digit
numbersofleadingdigits1617.

Example2:{^1900x+|<=1617>xxxxxxx}Blockanynumberofleadingdigits1900
andaddprefix1617foranydialed7digitnumbers.

Example 3: {1xxx[29]xxxxxx | <2=011>x+} Allow any length of number with

leadingdigit2and10digitnumbersofleadingdigit1andleadingexchangenumber
between2and9;
Ifleadingdigitis2,replaceleadingdigit2with011beforedialing

Default:PSTNOutgoing{x+}

Note:Ifyoudonotplantousethisfeaturesettodefault{x+}
HookflashDuration
(X10ms)

Default600ms.Thisvaluecanacceptanyvalueinthe1002000msrange.

Default Yes, No means to use DTMF parameter settings according to DTMF Digit
UseDTMFParameter
fromRFC2833orSIPInfo Length,DTMFDigitVolumeandDTMFDialPause.
DTMFDigitLength

Defaultvalueis100ms.Pleasenotthatthevaluewillbemultipliedby10ms

DTMFDigitVolume

Defaultvalueis11dB.

DTMFDialPause

Defaultvalueis100ms.Pleasenotethatthevaluewillbemultipliedby10ms.

PROFILES
ProfilesarebasicallyIPPBX/SIPServerconfigurationtemplates.IfyouhavemorethanoneIPPBX
systemorSIPServerthatyouwouldliketousewiththeGXW410x,thenyoucanconfigureProfile2or3.
Note:MakesureyouselectthecorrectprofileforeachchannelunderChannelsPAGE
TABLE13:PROFILEPAGEDEFINITIONS
ActivateProfile

WhensettoYestheSIPProfileisactivated.

ProfileName

AnametoidentifyaProfile.

SIPServer

SIPServersIPaddressorDomainnameprovidedbyVoIPserviceprovider.

OutboundProxy

IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border

Controller. Used by GXW410x for firewall or NAT penetration in different network
environments.IfsymmetricNATisdetected,STUNwillnotworkandONLYoutboundproxy
cancorrecttheproblem.

UseDNSSRV:

DefaultisNo.IfsettoYestheclientwilluseDNSSRVtolookupserver.

UserIDisPhone
Number

IftheGXW410xhasanassignedPSTNtelephonenumber,thisfieldshouldbesettoYes.
Otherwise,setittoNo. IfYesisset,auser=phoneparameterwillbeattachedtothe
FromheaderinSIPrequest.

SIPRegistration

ThisparametercontrolswhethertheGXW410xneedstosendREGISTERmessagestothe
SIPServer.ThedefaultsettingisYes.

Unregisteron
Reboot

DefaultisNo.Ifsettoyes,theSIPusersregistrationinformationwillbeclearedonreboot.

RegisterExpiration Thisparameterallowstheusertospecifythetimefrequency(inminutes)fortheGXW410xto
refresh its registration withthespecifiedregistrar.Thedefaultintervalis60minutes (or1
hour).Themaximumintervalis65535minutes(about45days).
SIPRegistration
FailureRetryWait
Time

ThisparameterismostusedbyServiceProviders.ItpreventsmessageREGISTERoverload
ofSIPServerincaseofdowntimeduetomaintenanceorpowerfailure.Byincreasinginterval
length,commonmessageloadisdecreased.Intervalrangeis13600seconds.

NATTraversal

ThisparameterdefineswhethertheGXW410xNATtraversalmechanismwillbeactivatedor
not.Ifactivated(bychoosingYes)andaSTUNserverisalsospecified,thentheGXW410x
willbehaveaccordingtotheSTUNclientspecification.Underthismode,theembeddedSTUN
clientinsidetheGXW410xwillattempttodetectifandwhattypeoffirewall/NATitissitting
behindthroughcommunicationwiththespecifiedSTUNserver.IfthedetectedNATisaFull
Cone, Restricted Cone, or a PortRestricted Cone, the GXW410x will attempt to use its
mappedpublicIPaddressandportinallofitsSIPandSDPmessages.IftheNATTraversal
fieldissettoYeswithnospecifiedSTUNserver,theGXW410xwillperiodically(every20
secondsorso)sendablankUDPpacket(withnopayloaddata)totheSIPservertokeepthe
holeontheNATopen.

ProxyRequire

SIPExtensiontonotifySIPserverthattheunitisbehindtheNAT/Firewall.

EarlyDial

DefaultisNo.Useonlyifproxysupports484response.

SessionExpiration Grandstream implemented SIP Session Timer. The session timer extension enables SIP
sessionstobeperiodicallyrefreshedviaaSIPrequest(UPDATE,orreINVITE.Oncethe
session interval expires, if there is no refresh via a UPDATE or reINVITE message, the
sessionwillbeterminated.SessionExpirationisthetime(inseconds)atwhichthesessionis
consideredtimedout,ifnosuccessfulsessionrefreshtransactionoccursbeforehand. The
defaultvalueis180seconds.
MinSE

Theminimumsessionexpiration(inseconds).Thedefaultvalueis90seconds.

CallerRequest
Timer

IfselectingYesthephonewillusesessiontimerwhenitmakesoutboundcallsifremote
partysupportssessiontimer.

CalleeRequest
Timer

IfselectingYesthephonewillusesessiontimerwhenitreceivesinboundcallswithsession
timerrequest.

ForceTimer

IfselectingYesthephonewillusesessiontimereveniftheremotepartydoesnotsupport
thisfeature.SelectingNowillallowthephonetoenablesessiontimeronlywhentheremote
partysupportthisfeature. ToturnoffSessionTimer,selectNoforCallerRequestTimer,
CalleeRequestTimer,andForceTimer.

UACSpecify
Refresher

AsaCaller,selectUACtousethephoneastherefresher,orUAStousetheCalleeorproxy
serverastherefresher.

UASSpecify
Refresher

AsaCallee,selectUACtousecallerorproxyserverastherefresher,orUAStousethe
phoneastherefresher.

ForceINVITE

SessionTimercanberefreshedusingINVITEmethodorUPDATEmethod.SelectYesto
useINVITEmethodtorefreshthesessiontimer.

Enable100rel

TheuseofthePRACK(ProvisionalAcknowledgement)methodenablesreliabilitytobeoffered
toSIPprovisionalresponses(1xxseries).ThisisveryimportantifPSTNinternetworkingisto
besupported.Ausersrequesttousereliableprovisionalresponsesisinvokedbythe100rel
tagwhichisappendedtothevalueoftherequiredheaderofinitialsignallingmessages.

Refertouses
TargetContact

Default is NO. If set to YES, then for Attended Transfer, the ReferTo header uses the
transferredtargetsContactheaderinformation.

INVITERingno
answerTimeout

IncaseincomingcallhasarrivedfromPSTNtoVoIPandINVITEmessagewasgeneratedby
GXWdevice,thecallwillbedisconnectedafterpreconfiguredtimeoutifnotansweredbyVoIP
extension.

PreferredVocoder

The GXW410x supports up to 5 different Vocoder types including G.711 A/Ulaw, GSM,
G.723.1,G.729A/B.TheusercanconfigureVocodersinapreferencelistthatwillbeincluded
withthesamepreferenceorderinSDPmessage.ThefirstVocoderinthislistcanbeentered
bychoosingtheappropriateoptioninChoice1.Similarly,thelastVocoderinthislistcanbe
enteredbychoosingtheappropriateoptioninChoice8.

SpecialFeature

DefaultisStandard.ChoosetheselectiontomeetsomespecialrequirementsfromSoftSwitch
vendorslikeNortel,Broadsoft,etc.

SAVINGTHECONFIGURATIONCHANGES
When changes are made, press the Update button in the Configuration Menu. The GXW410x will
displaythefollowingscreentoconfirmthatthechangeshavebeensaved.Toactivatechanges,reboot
orpowercycletheGXW410xafterallchangesaremade.
REBOOTINGFROMREMOTE
The administrator can remotely reboot the unit bypressing the Reboot button at the bottom of the
configurationmenu.Thefollowingscreenwillindicatethatrebootingisunderway.
Theusercanrelogintotheunitafterwaitingforabout30seconds.

VIDEOSURVEILLANCE
The GXW410x gateway can be used with an Analog Surveillance CCD Camera to perform video
surveillancefunction. ThisapplicationshouldbeusedinaLANenvironmentorwhenbothsideshave
publicIPaddress.

VIDEOSURVEILLANCEPROCEDURES

Gatewayside:
1. In the ADVANCED SETTING page, find the following field and change from default
settingNOtoYES,rebootthedevice.
2. ConnectananalogsurveillancecameratotheVIDEOINconnectionatthebackpanelof
theunit.

PCside(MonitorDevice):
1. Download VLC from http://www.videolan.org/vlc/. This is the only player so far that
supportsRFC3984.
2. LaunchVLC.
3. GotoPreferences>Input/Codecs>Demuxers>H264,checkAdvancedoptionsinthe
bottom.TheoptionFramesperSecondwillshow.Changethatvalueto5andthensave.
4. Go to Preferences>Input/Codecs>Access modules>Real RTSP, check Advanced
optionsinthebottom.TheoptionCachingvalue(ms)willshow.Changethatvalueto1000
andthensave.Youmaychangeittoasmallervaluetoreducethedelay.
5. If the viewer is under NAT, go to Preferences>Demuxers>Access modules
>RTP/RTSP, check Advanced options in the bottom. The option Use RTP over RTSP
(TCP)willshow.Checkthatoptionbox.(GrandstreamdoesNOTrecommendthisnetwork
environment)
6. ClosethePreferenceswindowandgotoFile>OpenNetworkStream:
a)

SelectRTSPastheprotocol

b)

EntertheURLintheformatofrtsp://admin:
ADMIN_PASSWORD@DEVICE_IP_ADDRESS:DEVICE_RTSP_PORT.
Changethebluetextaccordingtoyourconfiguration:
ADMIN_PASSWORDisthedeviceswebconfigurationpasswordforadmin.
DEVICE_IP_ADDRESSisthedeviceIP.
DEVICE_RTSP_PORTistheRTSPportsettingofthedevice.
Iftheportusesdefaultvalue554,theportportioncanbeomittedfromtheURL

c)

ClickOKtostartthevideo.

FIGURE7:SCREENSHOTOFVIDEOSURVEILLANCE*

*PCclientsiderunningVLCasmonitoringstation

FIRMWAREUPGRADE
Ourlatestofficialreleasecanbedownloadedfrom:http://www.grandstream.com/firmware.html.
Firmware(orsoftware)upgradescanbedoneeitherviaTFTPorHTTP.Thecorrespondingconfiguration
settingsareontheconfigurationpage.EndusersshouldNOTmodifytheconfigurationsettingsthatare
usefulforITSPs.Toupgradeyourunitfirmware,followthesesteps:
1. UnderAdvancedSettingswebpage,enteryourTFTPorHTTPServerIPaddress(orFQDN)
nexttotheFirmwareUpgrade:UpgradeServerfield.
2. SelectviaTFTPorHTTPaccordingly.
3. IfyouplantouseAutomaticUpgrade,setittoYes,otherwiseNo(thiswillmakeitcheckfor
upgradeeverytimeyoureboot).

UPGRADETHROUGHHTTP
ToupgradefirmwareviaHTTP,thefieldFirmwareUpgradeandProvisioning:UpgradeVianeedstobe
settoHTTP.TheFirmwareServerPathshouldbesettowherethefirmwarefilesarelocated.
Forexample:TheusercanusethefollowingURLintheFirmwareServerPath:
firmware.mycompany.com:6688/Grandstream/1.3.1.6wherefirmware.mycompany.comistheFQDN
oftheHTTPserver.ItcanalsobeinIPaddressformat.:6688istheTCPporttheHTTPserverlistening
to,defaulthttpserverlistenstoport80./Grandstream/1.3.1.6istheRELATIVEdirectorytotherootdir
onHTTPwebserver.

UPGRADETHROUGHTFTP
ToupgradefirmwareviaTFTP,setthefieldFirmwareUpgradeandProvisioning:UpgradeViatoTFTP.
TheTFTPservercanbeconfiguredineitherIPaddressformatorFQDN.
ToconfiguretheTFTPserverviatheWebconfigurationinterface,followthesefivesteps:
1. OpenyourbrowsertoinputtheIPaddressoftheGXW410x.
2. Entertheadminpasswordtoentertheconfigurationscreen.
3. Enter the TFTP server address or URL in the Firmware Server Path field near the
bottomoftheconfigurationscreen.
4. Once the Firmware Server Path is set, update the change by clicking the Update
button.
5. Rebootorpowercycletheunit.
Iftheconfiguredupgradeserverisfoundandanewcodeimageisavailable,theGXW410xwillretrieve
thenewimagefilesbydownloadingthemintotheGXW410gatewaysSRAM. Duringthisstage,the
GXW410x gateways LED will blink until the checking/downloading process is completed. Upon
verificationofchecksum,thenewcodeimagewillbesavedintotheFlash.IfTFTPfailsforanyreason
(e.g.,TFTPserverisnotresponding,therearenocodeimagefilesavailableforupgrade,orchecksum
testfails,etc),theGXW410xgatewaywillstoptheTFTPprocessandsimplybootusingtheexistingcode
imageintheflash.

Firmwareupgradeprocessmaytakeaslongas20minutesovertheInternet,orjust20+secondsifitis
performed on a LAN. Grandstream recommends conducting firmware upgrades in a controlled LAN
environmentifpossible.
DOWNLOADTFTPSERVER
ForuserswhodonothavealocalTFTPserver,GrandstreamprovidesaNATfriendlyTFTPserveron
thepublicInternetforuserstodownloadthelatestfirmwareupgradeautomatically.Pleasecheckthe
ServicessectionofGrandstreamsWebsitetoobtainthisTFTPserverIPaddress. Alternatively,user
candownloadandinstallafreeTFTPorHTTPserverinhisLANforafirmwareupgrade.
AfreeWindowsversionTFTPservercanbedownloadedfrom:
http://support.solarwinds.net/updates/NewcustomerFree.cfm.
DirectionsforDownloadingTFTPServer:
1. UnzipthefileandputallofthefilesundertherootdirectoryoftheTFTPserver.
2. PutthePCrunningtheTFTPserverandtheGXW410xinthesameLANsegment.
3. GotoFile>Configure>SecuritytochangetheTFTPserver'sdefaultsettingfrom"Receive
Only"to"TransmitOnly"forthefirmwareupgrade.
4. StarttheTFTPserver,inthephoneswebconfigurationpage.
5. ConfiguretheFirmwareServerPathwiththeIPaddressofthePC.
6. Updatethechangeandreboottheunit.
YoucanalsodownloadthefreeHTTPserverfromhttp://httpd.apache.orgorjustuseMicrosoftIISweb.

RESTOREFACTORYDEFAULTSETTING
WARNING!RestoringtheFactoryDefaultSettingwillDELETEallconfigurationinformationofthephone.
PleaseBACKUPorPRINToutallthesettingsbeforeyouapproachtofollowingsteps.Grandstreamwill
nottakeanyresponsibilityifyoulosealltheparametersofsettingandcannotconnecttoyourVoIP
serviceprovider.

TheONLYwaytorestoredefaultfactorysettingsisasfollows:
1. UnplugtheEthernetcable.
2. LocatetheneedlesizedholeonthebackpanelofthegatewaynexttothePowerconnection.
3. Enterathinobjectinthisholeandkeepitpressedforabout7seconds.
4. You will see the Network port LEDs (green and orange) go off and on simultaneously; this
indicatestheresetwentthrough.
5. Allsettingshavebeenerasedandthegatewayisbacktofactorysettings.

ExamplesofGXW410xConfigurations
APPLICATIONONE:GXWCONNECTEDWITHANIPPBXORSIPSERVER
Scenario: Abusinesswithatraditionalphonesystem(withorwithoutbroadbandaccess)andanIP
PBXorSIPServersconnectingtoanInternetTelephoneServiceProvider(ITSP).
Anywhere in the
world
IPPBX or
SIP
Server

PSTN
Cloud

PSTN Analog
Lines

FXO
Lines

4 or 8
Ports

IP/LA
N

IP/WA
N

GXW410x

Grandstream IP
Phones

APPLICATIONTWO:GXWTOEXTENDATRADITIONALPBXSCENARIO
Scenario:asmallbusinesswithtraditionalanalogPBXlinesandbroadbandaccesswhowanttoextend
theirtraditionalPBXtovirtuallyanywhereintheworld,usingtheInternet.(AnySIPEndpoint,suchas
GrandstreamBugeTone,HandyTone,GXP2000orGXV3000areneededinthisscenario)

Company A
Boston, MA
6 employees
IPPBX or
SIP
Server

Internet
Cloud
IP/LA
N

Optio
nal

FXO
Lines
FXO
GXW-410x Tradition Lines
al
PBX

FXS | IPPBX | SIP

Platform

PSTN
Cloud

GXW410x

Anywhere in
the world

Any SIP
endpoint

Any branch,
anywhere

IP/LAN

Grandstream IP
Phones

APPLICATIONTHREE:GXWCONNECTEDWITHANIPPBXORSIPSERVERANDVIDEOSURVEILLANCE
Scenario: The GXW410x offers an additional video surveillance port which can be configured for
surveillance.Itistheonlysmallbusinessanaloggatewaythatoffersthissecurityfeature.
Branch A
Boston, MA
6 employees
IPPBX or
SIP Server

IPPBX or
SIP
Server

Interne
t Cloud

IP/LA
N

IP/LAN

GXW
410x

PSTN
Cloud

Grandstream IP
Phones
Branch B Denver,
CO
4 employees

GXW
410x

Grandstream IP
Phones
Anywhere in the
world

APPLICATIONFOUR:USINGAGXWFORPUREIPIPCOMMUNICATIONCONFIGURATION
ScenarioFour:TheGXW410xoffersanIPtoIPpureIPCommunicationsSystemconfiguration,where
alllocationsuseIPphones.
Branch A
Boston, MA
6 employees
IPPBX or
SIP
Server

IPPBX or
SIP Server

Internet
Cloud

IP/LAN

IP/LAN

GXW
410x

PSTN
Cloud

Grandstream IP
Phones
Branch B
Denver, CO
4 employees

GXW
410x

Grandstream IP
Phones
Anywhere in the
world