Do I Have a Service Attitude?

For each statement below, decide which of the following answers is true. Please answer
honestly. Use the perspective: How do I really feel about customers and customer service?
Please fill out the form completely.

STATEMENT
1. Customers should try to understand
some of our problems.
2. If customers knew how many calls I
handled every day, they would appreciate
me more.
3. Most customers should try and solve
their own problems before they call us.
4. Customers expect too much from me.
5. Customer should not mind being placed
on hold for a minute or so.
6. Customers should understand why we
can't help them when they first call.
7. It is not reasonable for a customer to
expect a fast response on every call.
8. Customers are too quick to take
problems to my supervisor.
9. Customer should show greater patience.
10. Customers are too dependent.

TRUE

FALSE