Knowledge

Management
Key Dimensions of a
Learning
Organization

Vision
Culture
Learning
Systems/Dynamics
Knowledge
Management/Infrastr
ucture

International
Management
Challenges
How can you:

Acquire potentially high-grade

knowledge from unfamiliar
environments?

Manage knowledge in a single

administrative system that
resides in dispersed and
differentiated locations?

Manage cross-organizational
and cross-cultural teaming ?

KNOWLEDGE
MANAGEMENT
Some Definitions

 Explicit knowledge
Tacit knowledge
Knowledge Stickiness
Absorptive Capacity for
Knowledge

Knowledge
Management
Practices

Environment scanning

Formal learning
(training &
development)

Informal Learning

Comparing Formal and

Informal Learning
B. Knowledge
Interpretation
C. Knowledge
Dissemination
D. Knowledge Retention

Knowledge
management
principles

 Knowledge resides in peoples

minds

Knowledge-sharing requires
trust

Technology enables new

knowledge behaviours

Knowledge-sharing must be
encouraged and rewarded

Management support and

resources are essential

Knowledge initiatives should

begin with pilot programs

Multiple methodology is needed

to evaluate initiatives

Organizations should encourage

learning and creativity for
development

Multilevel Systems
Model