Preece Bet ace tere asd Siannes DALLAS, TX 75261-9063 Ser ow o— November 7, 2016 a DEBORAH JENKINS WINSTON JENKINS 1726 ROGKYBEND DR SACRAMENTO CA 95833-2663 Re: Nationstar Reference Number: CN-11-16-31696 Property Address: 1726 Rockybend Dr Sacramento. CA 95833, ‘Account Name(s): Deborah Jenkins & Winston Jenkins Dear Deborah Jenkins and Winston Jenkins Nationstar Mortgage LLC (Nationstar) received vour correspondence dated October 31, 2016, regarding concerns with the above referenced account Thank you for bringing this matter to our attention, We take all matters seriously and are in the process of reviewing your ‘A response will be provided no later than December 19, 2016, However, responses are generally provided in less than ten days from receipt of the correspondence ‘Our records indicate that The Bank Of New York Mellon, As Trustee, For The Home Equity Mortgage Pass-Through Certificates, Se, isthe current owner ofthe loan. As requested, we have provided the contact information below: The Bank Of New York / Mellon Corp 101 Barclay St- 7Th Floor East New York, Ny 10286 (800) 269.5776 Please note that Nationsar isthe servicer ofthe loan and therefore, willbe responsible for responding fo any concems regarding the servicing of the loan, Servicing matters include, but arenot limited tothe following Payment assistance and modifications Payment postin Validation of the debt Foreclosure proceedings Payment adjustments, Please direct any communication related to these matters to Nationstar. Nations iad colestor. This saat cll deb an any information obs wil usd fr that purpose Hower, ify are ure a ‘eankrupty or have receive discharge in tanktpey, this communication mot an ate cles ds frm Yeu pesnall to th extn that tis cto in ‘our bankruptcy or has ct dscharge bt pide for ner pron ons cack vat aNationstar is focused on customer satisfaction and appreciates the opportunity to review andl respond to customer concems. Should you have any questions or need any further information regarding this issue please contact us. Sincerely Customer Relations ‘Nationstar Mortgage P.O, Hox 619098 Dallas, TX 75261-9741 phone: 1.877.783.7480 Facsimile: 972.315.8637 ‘eamail: CustomerkelationsOfficer@nationstarmail.com iS Natit ide caller. This an ate to collect deb and any ifiematonobsined wll bused fo that purpose. However iyo are cue in Imkraecy or have eeived a discharge im bankrupt ths communication spot an attempt collet db ro Yo penal tothe exe tha ts nh ‘ourbrkrptcy ors heen discharge bit roid for nfrmational prone on. ‘MyNationstarcom cack 2