Professional Documents
Culture Documents
A companys policies and procedures can either assist or barrier to good strategy
execution. Well-conceived policies and procedures aid strategy execution; out-ofsync ones are barriers to effective implementation.
1. Policies and procedures help enforce needed consistency in how particular
strategy-critical activities are performed.
2. Policies and procedures support change programs by providing top-down
guidance regarding how certain things now need tobe done.
3. Well-conceived policies and procedures promote a work climate that
facilitates good strategy execution.
Striving for continuous Improvement in Processes and Activities
Company managers can significantly advance the cause of superior strategy
execution by pushing organization units and company personnel to strive for
continuous improvement in how value chain activities are performed. In Aiming
for operating execellence, many companies have come to rely on three potent
management tools: business process reengenering, total quality management
(TQM) programs and Six sigma quality control techniques.
a. Business process reengenering involves pulling the pieces of strategycritical activities out of different departements and unifiying their
performance ina single departement or corss functional work-group
b. Total quality management (TQM) is a philosophy of managing a set of
business practices that empasize continuous improvement in all phases
operation, 100 percent accuracy in performing task, improvement and
emppwerement of employees at all levels, team-based work design,
benchmarking and total customer satisfaction.
c. Six sigma quality control consist of a disciplined, a static based system
aimed at producing not more than 3.4 defect per million iterations for any
business process-from manufacturing to customer transactions.
The Difference Between Business Process Reengineering and
Continuous Improvement Programs
Business process reengineering and continuous improvement effort such as
TQM and Six sigma both aimed at improved efficiency, better product quality
and greater customer statisfaction.The purpose of using benchmarking, best
practices, business process reengineering, TQM, Six Sigma, or other