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Operational

Policies (OP)
OP-1

Number of
Incoming
customers
607

Number of
Lost
Customer
125

OP-2

607

406

OP-3

599

OP-1

607

125

OP-2

598

OP-3

602

OP-4

590

OP-5

607

406

OP-6

595

OP-7

607

555

Percentage of
customers

Percentages
of cost
components
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC
TLSC
THC
TPC

Number of
production
interruptions

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