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Six Essential Skills For Managing Conflict: WWW - Imd.ch N o .14 9 J U N e 2 0 0 7
Six Essential Skills For Managing Conflict: WWW - Imd.ch N o .14 9 J U N e 2 0 0 7
ch
N o .149 J u n e 2 0 0 7
George Kohlrieser
of Leadership and
and individuals?
held hostage. In fact more than 95 percent of hostage incidents are resolved
with constructively.
personal lives.
What is conict?
performing
organizations.
Disputes,
points
alignment.
disagreements
and
diverse
Many leaders in
conict situations are
hostages to their
inner fears and other
negative emotions
and fail to see the
opportunities in
resolving them.
your goals.
resolving them.
effectively
adversary
The key to defusing conict is to form a bond, or
emotions.
system
(emotional
brain)
that
establishes
thoughtful actions.
acceptable
agreement.
The
deepest
bonds
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