Xti`cW m]\fnse ^bepI ssIImcyw sNpXn\p

Bntj tkm^vvshb.

kXzcw
{]h\ klmbn

C^taj tIcf anj

{]Xo Sh, Fn\nbdnwKv tImtfPn\v kao]w
]mmd ]n.H, Xncph\]pcw

kXzcw{]h\ klmbn

DSw
BapJw...........................................................................................................................................................3
1

kXzcw Bntjs {]h\ coXn..................................................................................3

kXzcw CthUv Bntj\ntev {]thinp hn[w......................................3

{Kohkv(Grievance)......................................................................................................................4

t^mtfm Av(Follow up)..............................................................................................................5

knnk Nm(Citizen Charter)........................................................................................10

skv(Search)..................................................................................................................................11

Unkv{Sn_yqj cPn(Distribution Register)..............................................................12

kXzcw Bntjs sk\pIfnse {]h\ coXn.........................................13

kXzcw Aev(Sathwaram Alert)..........................................................................................13

10

kXzcw ^bkv(Sathwaram Files).......................................................................................13

11

Sv kv{Io(Touch Screen)........................................................................................................14

12

kmtXnI ]ZfpsS hniZoIcWw.......................................................................................15

C^taj tIcfm anj

kXzcw{]h\ klmbn

BapJw
Xtikzbw`cW m]\fn {^tm^okv kwhn[m\w Imcyaambn
Iw]yqdns klmbtmSpIqSn \SpXn\pthn C^taj tIcf anj
cq]I\ sNbvXv ]pdndnb Bntj tkm^vvshbdmWv kqNnI. CXn
Xti`cim]\nse

tabdpsS

sk\nse

{]h\w

XzcnXsSppXn\pw ^bepIfpsS {]h\w kpXmcyampXn\pw thn

kqNnItbmsSmw {]hnp tkm^vvshbdmWv kqNnIkXzcw. ^bepIfpsS
\nPnXn

IyXyambpw

CXphgn km[npw.

kpKaambpw

tcJsSpphm\pw

a\nemphm\pw

tIcfnse Fm Xtikzbw`cW m]\fnepw

{]hnnmhp Xcn kqNnI A_ 3.0, kqNnI dqd 3.0 Fo cv

Xcnepff Bntj\mWv XmdmnbncnpXv. kqNnI A_ 3.0
kqNnIkXzcw Bntjs D]tbmKw hgn kzbw`cW m]\fnse
Hm^okv

\S]Sn{Ia

kpXmcyXbpw

eLqIcnsSpp.

thKXbpw

ssIhcpp.

HwXs

AtXmsSmw

\S]Sn{Iafn
Xs

Hm^okv

\S]Sn{IafpsS `mKambn km[mcWbmbn kw`hnmhp Nphp\mSbpw kab

\jvShpw Hgnhmm\pw Ignbpp.
Hcp

At]

Xtikzbw`cW

m]\n

^bentepff \S]Sn Ahkm\npXphsc

tcJsSpphm\pw

AXv

a\nemmhm\pw

km[npw.

GsXmw
]eXcw

e`npXpapX

FSpp Hmtcm Xocpam\w

hgnIfneqsSbmWv

aptdpXv

kn^npIfpsS

Fv

{]nsSpphm\pw

kqNnIkXzcw Bntj hgn km[npp. Sv kv{Io kwhn[m\w hgn

s]mXp P\v ^bepIfpsS \nPnXn a\nemm Ignbpp.
s]mXpP\
m]\v

tahpw

hnIk\hpw

kqNnIkXzcw

eyanSp
tkm^vvshbdns

Xtikzbw`cW
D]tbmKw

klmbIcambnocpsav {]Xonmw.

C^taj tIcfm anj

kXzcw{]h\ klmbn

1.

kXzcw Bntjs {]h\ coXn:-

kwm\nse \Kck`Ifn tabdpsS sk\nse ^bepI ssIImcyw

sNpI FXmWv CXns eyw. kqNnI Bntj tkm^vvshbdns\mw
{]hnptkm^vvshbdmWv kXzcw, kqNnI D]tbmKnp Poh\mc\v
hfsc s]v a\knem coXnbnemWv Bntj XmdmnbncnpXv.
tabdpsS sk\n t\cnv At] koIcnpXpapX ^bens {]h\w
Ahkm\npXphsc bp Fm {]h\fpw Cu Bntj hgn
ssIImcyw sNm km[npw.

2.

kXzcw CthUv Bntj\ntev {]thinp hn[w:

sUkvIvtSmn ImWp Soochika F sF (Nn{Xw.1) double click

sNbvXv kqNnIkXzcw Bntj\ntev {]thinmw.

Nn{Xw.1
Atm Nn{Xw.2 ImWpXpt]msebpff Hcp hntUm ImWm km[npw.

Nn{Xw.2
AXn\ptijw bqks\bnw ]mvthUv Fnh tcJsSpnbtijw
_ nv sNpI. XpSv e`np kv{Io\n kqNnI tkm^vvshbdn
\npw hyXykvXambhnhc a\knemmw.

C^taj tIcfm anj

kXzcw{]h\ klmbn

2.1

{Kohkv(Grievance)

tab

sk\nse

CthUv

ssIImcyw

sNt

sa\phmWv

{Kohkv.

Xti`cW m]\nse tab sk ssIImcyw sNp Poh\mcs

temKn\nemWv Cu sa\p e`yamIpXv. Nn{Xw.3 CSXphip ImWp
{Kohkv sa\p nv sNptm e`np kv{Io\mWv Nn{Xw.3 ImWpXv.

Nn{Xw.3
\apv Nn{Xw.3 ImWp hnhc ]cntim[nmw. Idv tUv F m\v
Iyqdns tUv BWv ImWpXv. tamUv Hm^v dnIzv F tImt_m
t_mIvkn \npw At] hncnp coXn sXcsSppI.
9 Direct: t\cnv sk\n Fp X]mepI kzoIcnpXn\p
Hm]vj\mWv CXv.
9 Telephone: sk\n sSet^m hgn hcp ]cmXnIfn ta
\S]Sn FSppXn\pthnbp Hm]vj. tImwt_m t_mIvkn
\npw sSet^m FXv sXcsSptijw sSet^m hgn hcp
]cmXnmcs ]cmXn hnhcw tcJsSppI.
9 Email: sk\n tImtdjs Csabnen hcp At]bpsS
hniZmwi tNpXn\p Hm]vj.
9 Post:

t]m

aptJ\

e`np

At]bpsS

hniZmwi

tiJcnpXn\p Hm]vj.

C^taj tIcfm anj

kXzcw{]h\ klmbn
C{Xbpw hnhcfn \npw BhiyambXv sXcsSptijw ssSv F
tImwt_m

t_mIvkn

\npw

GXp

Xcw

X]memWv

hncnpsXv

sXcsSppI.
9 Govt and Depts: ap km m]\fn \npw hcp X]mepI

ssIImcyw sNpXn\p Hm]vj.

9 Councillor:

Xtb`cW

m]\nse

GsXnepw

Iukne

sk\n Xcp X]mepI ssIImcyw sNpXn\p Hm]vj.

9 MP/MLA: Fw.]n,

Fw.F.F Fnh aptJ\ sk\n Fp

X]mepI ssIImcyw sNpXn\p Hm]vj.

9 General

Public:

km[mcW

X]mepI

ssIImcyw

sNpXn\p

Hm]vj.
9 Institutions: kzmImcy m]\fn \npw hcp X]mepI ssIImcyw

sNpXn\p Hm]vj.
9 Res.Associations:

dknUkv

Atkmkntbj

aptJ\

hcp

At]bn \S]Sn kzoIcnpXn\p Hm]vj.

9 Deputy Mayor: U]yqn tab aptJ\ sk\n Fp X]mepI

ssIImcyw sNpXn\p Hm]vj.

9 Standing Committe Chairman: mUnwKv In sNbam tabdpsS
sk\n Fnp X]mepI ssIImcyw sNpXn\p Hm]vj.
XpSv k_vssSv F tImwt_m t_mIvkn \npw At]bpsS Xcw
A\pkcnv apKW\ sXcsSppXn\p Hm]vj.
9 Statutory Appeals: Adp]Xv Znhkn\Iw \S]Sn FSpt X]mepI
kzoIcnptm k_v ssSn \npw myqdn Aokv F Hm]vj
sXcsSppI. Cu Hm]vj sXcsSpptm sUenhdn tUv
Adp]Xv Znhkw F {Ian hcpw
9 Urgent: DS \S]Sn FSpt X]mepI kzoIcnptm k_v
ssSn \npw APvv F Hm]vj sXcsSppI. Cu Hm]vj
sXcsSpptm sUenhdn tUv am\phembn tcJsSpmhpXmWv.
9 Pending Case: kqNnI

Bntj\n

At]

\Inbnv

adp]Sn

e`nm At] tabdpsS sk\n kzoIcnpXn\p sa\p. k_v

ssSn

s]UnwKv

tIkv

Hm]vj

sXcsSpptm

sUenhdntUv F sSIvv t_mIvkn, 15 Znhkn\Iw \S]Sn DmIpw

F Xcnep tUv hcpw.
9 New: ]pXnb At]bmWv hcpsXn sXcsSpt Hm]vj.
knnk

Nmn

C^taj tIcfm anj

tcJsSpnbncnpXn\v

A\pkcnp

kXzcw{]h\ klmbn
sUenhdntUmWv sUenhdntUv F sSIvv t_mIvkn ImWm
km[npXv.
9 Ordinary:

IrXyamb

X]mepImWv

sUenhdn

HmUn\dn

tUv

]dbm

Hm]vj

km[[nm

sXcsSptXv.

tadncnp coXnbn hnhc tcJsSpnIgnm At]Is

A{Ukv hnhcfmWv tcJsSptXv. {^w lqw F {^bnan At]Is
A{Ukv tcJsSppI. A{Ukv tcJsSpptm sSet^m hgn h
At]bmsWn sSet^m \cpw, Csabn hgn h At]bmsWn
Csabn

A{Ukpw

tcJsSppI.

d^dkv

m\v

tcJsSptXv kqNnIbnse ]gb Idv \cpw tUv F m\v tUpw

tcJsSppI (k_v ssSv s]UnwKv tIkv Bbnhcp X]mepImWv
d^dkv \ tcJsSptXv). XpSv k_vPIvSv BWv tcJsSptXv
Nn{Xw.4 ]cntim[npI.

Nn{Xw.4
k_vPv am D]tbmKnv k_vPIvSv sXcsSpmw, As\sbn k_vPIvSv
F sSIvv t_mIvkn
sNptm

k_vPIvSv

\ ssSv sNbvXv Sm_v Io {]kv

e`yamIpw.

Asn

Cu

D]tbmKnmhpXmWv. Bhiysan XpSv k_vPIvSv aebmfnepw ssSv

sNmw AXn\ptijw tabdpsS Iapw tcJsSpmw. CthUv dko]vn
hcpXv aebmfw A{UkmbXpsImv A{Ukv aebmfnepw tcJsSpmw
Nn{Xw.4

Nn{Xw.4
A{Ukv

hnhc

tcJsSpnbtijw

GXp

sk\ntemtWm

AbbvtsXpw sUenhdn tUpw tcJsSppI. Nn{Xw.5

C^taj tIcfm anj

kXzcw{]h\ klmbn

Nn{Xw.5
Fv.H.Un F tImwt_m t_mIvkn\npw GXv Unmvtav slUn\msW\v
sXsSpptm s\bnw F m\v {]kvXpX Hm^okdpsS t]cv e`yamIpw.
AXn\ptijw sUenhdntUv tcJsSppI. AXn\ptijw

_ nv sNbvXm Nn{Xw.6 ImWpXp {]Imcap Hcp kv{Io e`npw.

Nn{Xw.6
XpSv {]kvXpX kv{Io\nse {]nv F _ nv sNbvXm Nn{Xw.7
ImWpXpt]msemcp dotv e`yamIpw.

Nn{Xw.7
Cu dntmv {]nv Hcp {]o{]nUv tj\dn {]nv FSptijw Hcp `mKw
At]I\pw Hcp `mKw hncnp X]mens\mw IqntmhpXmWv.

C^taj tIcfm anj

kXzcw{]h\ klmbn
C\n

{Kohkv

sa\p

sXcsSptm

]cnNbsSmw.
\

Fm

e`np

Nne

Hm]vj

Cu Nn{Xnse Fw.Fkv
tab

sk

FmWv,

AXmbXv

tab

sk\n

tcJsSpmb CthUv \ FmWv. Cu Hm]vjs {]tXyIX ap]v

tcJsSpnb
sNbvXXn\ptijw

CthUv

{]nv

FSppXm\mWv.

ssSv

F _ nv sNpI. XpSv e`np dntmv

{]nv FSpmhpXmWv. \ ssSv sNbvXXn\ptijw

_ nv

sNbvXm Sn \cn\\pkrXamb hnhc \apv e`npw.

2.2

t^mtfm Av(Follow up)

tabdpsS sk hgn t]mIp ^bepIfpsS mkv tcJsSppXn\p

sa\p. tabdpsS sk\nse Poh\mcpsS temKn\nemWv Cu sa\p e`yamIpXv.
t^mtfm Av sa\phgn mkv A]vtUv sNpXv F\sbv ]cntim[nmw.
Nn{Xw.8.

Nn{Xw.8
{][m\ kv{Io\nse t^mtfm Av F sa\p nv sNpI, XpSv Nn{Xw.8
ImWpXpt]msemcp kv{Io e`npw. CXn \npw Expiary Date, Dept., MS No,
Action Completed Fo Hm]vj\pI D]tbmKnv \apv A]vtUv sNt

^bepI

sXcsSpmw.

Cs\

sXcsSpsSp

^bepIfpsS

hnhc Xmsg e`yamIpw. CXn k_vPIvSn nv sNptm mkv

A]vtUv sNpXn\p kv{Io e`npw. Nn{Xw.9.

C^taj tIcfm anj

kXzcw{]h\ klmbn

Nn{Xw.9.
Cu kv{Io\n \npw mkv F tImwt_m t_mIvkn \npw mkv
sXcsSppI,

tS

sSIvv

t_mIvkn

F _

^benta FSpncnp \S]Sn sXcsSptijw

nv

sNpI.

{]kvXpX

^bens

Ahkm\

tcJsSptsXn
sXcsSptijw

2.3

{]kvXpX

Xocpam\amWv
sSIvv

t_mIvkv

nv sNpI.

knnk Nm(Citizen Chart)

]ucmhImitcJ {]Imcap hnhc tcJsSppXn\p sa\p. Nn{Xw.10

Nn{Xw.10
Cu Hm]vj hgn ]ucmhImitcJ {]Imcw Hmtcm Xcw At]bvpw F{X
Znhkn\pn
Bntj\n

\S]Sn

kzoIcnmsav

tcJsSpnbncnp

C^taj tIcfm anj

tcJsSpmhpXmWv.

k_vPIvSv

amdn

\nv

kqNnI
am

10

kXzcw{]h\ klmbn

FSppXn\v

nv

sNpI.

XpSv

Nn{Xw.11

ImWnXpt]msemcp kv{Io e`npw.

Nn{Xw.11
AXn \npw sUkv{In]vj Inv sNptm Nn{Xw.10 {]Imcap kv{Io\n
hnhc ImWm km[npw. AXn\ptijw Period(in days), First Alert(in days),
Second Alert(in days), Fo sSIvv t_mIvkpIfn Znhkw tcJsSpnbtijw

_ nv sNpI.

2.4

skv(Search)

tab

sk\nse

CthUn

hnp

^bepI

sXcv

Ip]nSnpXn\mWv Cu sa\p D]tbmKnpXv.

CXn\mbn Search F

sa\phn nv sNpI. sXcnen\mbp hnhc

\Inb tijw Search

F _Wn nv sNpI.

\Inbnp

hnhcfpambn kmayap

^bepIfpsS env e`npw. Nn{Xw.12

Nn{Xw.12

C^taj tIcfm anj

11

kXzcw{]h\ klmbn

2.5

Unkv{Sn_yqj cPn(Distribution Register)

tadncnpXp{]Imcw \mw Bntj hgn X]mepI ssIImcyw

sNptm, km[mcWbmbn \mw FgpXn Xmdmnsmncnp hnXcW
cPn {]nv FSpm km[npw. {][m\ kv{Io\nse Distribution Register F
sa\p nv sNbvXm hnXcW cPndns {]nv FSpmhpXmWv. Nn{Xw.13

Nn{Xw.13

C^taj tIcfm anj

12

kXzcw{]h\ klmbn

3.

kXzcw Bntjs sk\pIfnse {]h\ coXn:

kXzcw Bntj hgn e`np CthUpI Bntj\n tcJsSpn

tkhv sNbvXp Ignm Ah _s Unmvsav slUn Ct_mIvkn
ImWm

km[npw.

Acw

^bepI

sXcsSptijw

sk\nse

hnjbhpambn _s Poh\mc\v AbbvmhpXmWv.

Nn{Xw.14
{][m\ kv{Io\nse Ct_mIvkv F sa\p nv sNpI, XpSv Nn{Xw.14
ImWpXp{]Imcap kv{Io e`npw. {]kvXpX ^b sXcsSptijw
mkv A]vtUv sNbvXv kontev AbbvpI.

3.1

kXzcw Aev(Sathwaram Alert)

sk 2.3 knnk Nm tcJsSpnb hnhcv A\pkrXambn

^bepIfpsS sUenhdn tUv FmtWm ]qnbmIpXv B {Ian AXmXv
temKn\pIfn Aembn ImWpXn\p sa\p. {][m\ kv{Io\nse kXzcw
Aev F sa\p nv sNptm Nn{Xw.15 ImWpXpt]msemcp kv{Io
e`npw.

Nn{Xw.15
tab sk\nse \(MS No:) ssSv sNbvXtijw

_ nv sNpI.

XpSv tab sk\nse \ A\pkcnv hnhc Xmsg e`npw.

3.2

kXzcw ^bkv(Sathwaram Files)

Hmtcm sk\nepw hncnp ^bepI ImWpXn\pw, Ahbn Bhiyamb

\S]Sn FSppXn\pap sa\p. Nn{Xw.16

. Nn{Xw.16

C^taj tIcfm anj

13

kXzcw{]h\ klmbn
{][m\ kv{Io\nse kXzcw ^bkv F sa\p nv sNpI, XpSv e`np
kv{Io\n \npw k_vPIvSn nv sNpI. Atm Nn{Xw.9 ImWpXp
{]Imcap Hcp kv{Io e`npw. AXn mkv sXcsSptijw A]vtUv
_ nv sNpI.

4.

Sv kv{Io(Touch Screen)

s]mXpP\v Ghpw kuIcy{]Zamb Hcp kwhn[m\amWv Sv kv{Io. Sv

kv{Io m]nm Xti`cW m]\n kanncnp X]menta
Fp\S]SnbmWv

kzoIcnncnpsXv

s]mXp

P\n\v

a\knemm

km[npw. Nn{Xw.17,18

Nn{Xw.17

Nn{Xw.18

C^taj tIcfm anj

14

kXzcw{]h\ klmbn

5.

kmtXnI ]ZfpsS hniZoIcWw

{Ia
\
(1)

1.

C\w

kmtXnI ]ZfpsS hniZoIcWw

(2)

kv{Io
(Screen)

(3)

Iyqdns
tamWndn
{]XysSp,
tkm^vvshb Bntj\pambn kwhZnm
D]tbmmhns\ klmbnp Zriycq]amWv
kv{Io.
Hmtcm
Bntj
tkm^vvshbdn\pw \nch[n kv{Io\pIfpmIpw.
Hcp kv{Io\n \npw ASp kv{Io\ntev
ISphm
kwhn[m\apmIpw.
Nne
kv{Io\pIfn \nv ap]p kv{Io\ntev
{]thinm\p
kwhn[m\hpw
DmIpw.
Ccn
hnhn[
kv{Io\pI
D]tbmKnmWv tkm^vvshb Bntj
{]hnnpI.
Htc
kabpXs
Hne[nIw kv{Io\pI {]hnnm\mIn.
kv{Io\pIfnse Fm _WpIfpw Ftmgpw
{]h\aamIWsan.
Bhiyamb
k`fn am{XamWv _s _WpI
{]h\aamhpI.

sa\p
(Menu)

D]tbmmhn\v kuIcy{]Zamb coXnbn

aukp]tbmKnv
sXcsSpmhpXpw,
kv{Io\ns apI `mKv ImWpXpamb
\ntifmWv sa\p.

3.

_
(Button)

Iyqdn\v
\ntiw
\IpXn\mbn
D]tbmKnp Hcp D]m[nbmWv _WpI.
km[mcWbmbn kv{Io\n \np Aw
Dbp \np coXnbn ImWsSp
Chbn
\nti
tcJsSpnbnpmIpw. (Nn{Xw 1)

Nn{Xw.1
_

DZm:
]pXnb
hpI
Iyqdn
tcJsSpphm Nn{Xw 1 ImWp \yq
F
_
D]tbmKnmhpXmWv.
aukp]tbmKnv
Ch
{]hnnmw.
Iot_mUnse Enter Key D]tbmKnpw
Space Bar D]tbmKnpw Cu _
{]hnnmhpXmWv.
4

sSIvv
t_mIv
kv
(Text
Box)

Iyqdntev
Acfpw
hmpIfpw
tcJsSppXn\p eamWv sSIvv
t_mIvkv. sSIvv t_mIvkpI hgnbmWv
am\IoIcnm\mhm
hnhc
tcJsSppXv.

Nn{Xw 2
sSIvv t_mIvkv

C^taj tIcfm anj

15

kXzcw{]h\ klmbn
{Ia
\
(1)

C\w

kmtXnI ]ZfpsS hniZoIcWw

(2)

tImtm
t_mIvkv
(Combo
Box)

(3)

sSIvkvv
t_mIvkpw
env
t_mIvkpw
IqSntp Hcp {]h\ kma{KnbmWv
tImtm t_mIvkv. tImtm t_mIvkns heXv
hiv ImWp _ nv sNbvXm Hcp
env t_mIvkv e`npw.
Ahbn \npw
tbmPnp hnhcw sXcsSpmhpXmWv.
DZm : kmnI hjw tImtmbn \npw
sXcsSpncnpp
(Nn{Xw
4).
Iot_mUnse
apIfntebvp
Btcm
_Wpw () Xmtgbvp Btcm _Wpw
() D]tbmKnm tImtmbnse hnhn[
\ncIfn tcJsSpnbnpXn\npw Hcp
{]tXyI C\w sXcsSpmhpXmWv.

Nn{Xw 3 tImtm t_mIvkv

6

sNv
t_mIvkv
(Check Box)

]nIbn DsSpnbncnp hnhcfn

Bhiym\pkrXw
hnhc
tcJsSpnbnptm
Ctbm
Fv
ImWnp kwhn[m\amWv sNv t_mIvkv.
sNv t_mIvkn Hcp {]mhiyw nv
sNbvXm Hcp 9 ASbmfw sXfnbpw. Hp
IqSn nv sNbvXm AXv ampt]mIpw.
aukp]tbmKnv nv sNpXpt]mse
Xs Io t_mUnse kvt]kv _m
D]tbmKnpw
sNv
t_mIvkv
{]hnnmw. (Nn{Xw 5)

e 1 Nn{Xw 4 sNv t_mIvkv

tdUntbm
_
(Radio
Button)

Bntj tkm^vvshbdnse GsXnepw Hcp

{]tXyI
{]h\w
\nlnpXn\v
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