-_ INFORMATION TECHNOLOGY CAREER CLUSTER DESIGN Gardner Edgerton High School ‘Approved Pathway: 4) Includes minimum of three secondary-level credits. Includes a work-based clement. Consists of a sequence: Introductory evel, Technical-level and Application-evel courses) ‘Supporting documentation Includes Articulation ‘Agreement(s), Certification, Program Improvement Plan {and a Program of Study. ‘Technieal-level and Applicationlevel courses receive.5state-weighted funding in an approved CTE pathway. Information Support & Services Pathway — CIP Code 11.0301 INTRODUCTORY LEVEL State toa Computer Applications (1 semester course) 0004 412100 credit TECHNICAL LEVEL Info. Support & Services 10253 4122001 L credit APPLICATION LEVEL Educational Trainer 10260 4124001 1 credit Project Mgmt. & Resource Scheduling. 21205 412300-1 creditKANSAS STATE CAREER CLUSTER COMPETENCY PROFILE INFORMATION SUPPORT & SERVICES PATHWAY (C.LP. 11.0301), ating Sea {iene semen COMMON CAREER TECHNICAL CORE~ ‘CAREER READY STANDARDS, 10. un iamnois Actas responsible and contbuting ‘tien and employee ‘ply appropriate academic and tec hil Astend to persona heath and ‘inane well-being ‘Communate dear, effetvely and Consider the envionment, social and economy impacts of deesions Demonstrate creativity and innovation Employ vad and ellable research strates size tical thinking to make sense of problems and persevere in solving them, Mode! integrity, ethical leadership and effective management Plan edvation and career path aligned to personal goals Use technology to enhance productivity Work productively in teams while INFORMATION TECHNOLOGY CLUSTER entation ae CERIO enoaetinr ceive wang a arene nied Inert Sina Irate Sina, —— sing cultura lobal competence COMMON CAREER TECHNICAL CORE ~ INFORMATION TECHNOLOGY CLUSTER STANDARDS 1 Demonstrate effective professional ‘communication sls and practices ‘that enable postive customer relstonships Use producto service design procesies and guidelines to produce 3 ‘ua information tecinelogy product or sevice. Demonstrate the use of oss functional eam in achieving IT projec goals. Demonstrate postive cyber cizenry boy apolig industry accepted this! practices an behaviors. Explain the implications of Tron business development, Describe tends in emerging and evolving computer technologles and {hel influnce on practices 0. un. n. Perform standard computer backup and restore procedures to protect FT Information Recognize and analyze potential IT Security threats to develop and Imointain secur requirement. Deserve qual assurance practices and methods employed in producing ty product and Describe the use of computer forensies to prevent and solve {information technology crimes and security breaches. Demonstrate knowledge of the hhardware components associates with information sytem Compare key functions and applications of software and determine maintenance strategies for computer systems.iananis 110253 Information Support & Services 2101. Appt information and data ahs Techeiques 32102. Define spe of work to meet estomer 132103 brake present dat and system configuration. 2.104 Formulate suppotplan/confiem plan with ‘lent 32105 enbiy resources, 32106 deny level needs and aaa 32107 tdentty support needs. 132108 Communiate and document technical suppor provided. 32109. lagnse problems within system. 321010. Employ appropiate hardware and software teats to perform task inthe most comteffectve manner. 221011. Maintain Umelines and profesonasm during interaction. 32:10:32 Pectrm technical functions required by tastomer/ser. 1321013. rovie troubleshooting for hardware/sohware. 321014, Respond to usr questions. 321015. Empoys eauative tools (Goftware/recordings) to check work. 1321016 Understands steps to take to create Improvement plan when needed 321017. When appropriate folows up sopport. ‘session for evaluation10260 Educational Trainer 3210 1. dently support needs 3210 2. identify sil level needs and availble 3210 3. Define cope of work to meet customer needs, 3210 4 identity resources. 52.105 Formulate a suppor plan/confim plan ‘with cent. 32106. Respond touser questions. iamaois 321107. Maintain elines nd professionalism “duraginteraction 32.108. When appropriate, flows up support seston for evaluation 32109. Understands steps take to crate improvement plan when needed. 321030 brome troubleshooting or hardware/softwar 321011. Dagnose problems within system. 3210.12 Perform tecnica functions reqred by eutomer/ser 321013. Employ appropriate hardware and software tos to perform taskin the most cost-effective manner. 3210.14 Communieate and document technical support provided. 3210 15.operate hep desk. 321016, Employ desktop productivity too 321017 Support computer users 3210 18-Train computer uses 3210 19. Determine customers individual 3210 20-Project professional businessimage (eg appearance, woe grammar, word usage, enunaiation, nonverbal ‘communiation). 3210 21 Interact with customers and colleagues na professional manner {ec promt. tredly, courteous, respectul elf nowledgeable, understandable. 3210 22 Ensure that your assistance promotes the best interests ofthe company. 3210 23. Create calendars / schedules. 3210 24. Maintain appointment calendars 321025. Process requests for appointments. 321026. Verify appointments. 321027. Notify customers ofchangesin schedule 321028. Manage scheduling conflicts 321029.Document results “be 3211030. Define/oriortize communication needs, 321031 Specty projec objectives. 32.1032 Determine the sie and species ofthe work tobe completed 321033. estimate time, materia and “apabiiies needed to comete assignment. 321034 Evaluate strengths and weaknesses of completed projec 321035, Demonstrates bit to work and communicate effectively with diverse Susiences. 32.10 36,36, Exercises lesb nd wines to behepfulin making necessary compromises to accomplish a common oa 13210 37. Assumes shared responsibilty for ‘colaborative work 32:10 38, Works appropriately and productively with others 3210 39, Leverages the colectiveintligence of groups when appropriate; and 3210 40. Brides cutural ference and uses ‘dtfenng perspective to increase Innovation and the quality of work, 321041, Demonstrates integity and ethical ‘behav. 32.10 42. hes responsibty withthe interests of the larger community in mind (ee awareness & responsi) 321043, Uses interpersonal and problem ‘soling skis to inuence and guide others toward a goal 321044. Leverages strengths of others to ‘acomplsh 2 common gal.21205 Project Management and Resource Scheduling 3210 1. Recognize citferent resource types (Work, Materia, Cost, Budget, Personnel/Skls, Genel, ete) 3210 2. Understand the concept of scope and demonstrate in context of _assesing the sizeof a projet. 3210 3. Develop plans for project. ‘management and resource scheduling 3210 4 Identify key personne! and Fesponsblties for projet. 3210 5. Develop SWOT analysis [stengths, ‘Weaknesses, Opportunites, nd ‘Threat for project. ramos 3210 3210 3210 3210 3210 3210 3210 3210 2 a ‘Analae workload of task and projects Determine required personnel soups and management hierarchy. Determine resources necessary for Project completion Determine een task necessary for project completion, Design potential tines fr assignments Explore appropriate technologies for project management ané resource scheduling Create and presenta project management and source Seheding pla, Create Gant charts _ 3210 4 3210 15, 3210 3210 3210 3210 3210 v. 28. 2, Evaluate and assign resources to tasks Implement project management skills to design and complete a. Colaboratve projet. Lear various survey strategies to track project progress. Develop strategies for monitoring Interconnected assignments Survey strategies or rita path scheduling Create strategies to manage project budgets. Bull survey analysis for customer satisfaction,