TROUBLESHOOTING FENWALNET 6000 Ba INTRODUCTION This chapter lists all the error messages, their probable causes, and suggested procedures to return the FENWALNET 6000 System to proper operating condition. WARNING Do not attempt any of the corrective actions listed in this chapter until you have: + Physically disconnected the wiring to initiator assemblies (if used) from the release- circuit terminals, shorted the leads together, and wrapped the leads in insulating tape + Physically disconnected all control heads (if used) from their associated agent storage container discharge valves + Physically disconnected the wiring to solenoid valves (if used) for pre-action/deluge- sprinkler systems + Ensured that emergency operations controlled by this system such as facility power shutoff are bypassed + Notified personnel in the facility and at off-premises monitoring locations that you are working on the system and that you will inform them when system servicing has ended. ‘Table 5-1. General System Events ‘AC Supply Fault on TLoss or degradation of primary power from commercial light and power company of loss of service. company, Message will appear if AC Check connections to main circuit board supply voltage drops to 85% or less of | TB13. Use voltmeter to check for nominal the normal operating voltage 120/240 Vac at TBI. Accompanied by message "System Check for proper setting of printed-ctreutt- Changed Over to Battery Power" if seralats Beier Smee standby battery used. Notify commercial light and power * Remove secondary and primary power. Label and disconnect all field wiring. Caution: Disconnect all electrical control heads and short together and tape wiring to initiators Uf applicable) Ensure AC Selector Switch on power supply is correctly set for line voltage. Re-install printed-circuit board, connect field wiring, and apply primary and secondary power if incorrect AC Selector- ‘Switch setting, Perform functional tests as necessary‘Table 5-1. General System Events (Continued) General System Events Exror Message Battery charging Fault on Probable Cause Fallure of the battery supervision etreultry Corrective Action 7 Check battery connections to main crcalt Doard TBS, + Disconnect battery leads from main circuit board TBS and use digital voit-ohm meter to measure battery open-cireult voltage. Replace batteries if open-circuit voltage 1s. less than 19.5 Vde. Replace the power supply assembly. Replace printed-circutt board, Battery Disconnected Fault on Faulty battery connection Note: Rattery disconnected-fault ‘messages do not disappear immediately when corrected. The control unit only rechecks the battery connection once per minute, ‘Check battery connections to main circuit board TES. Disconnect battery leads from main circuit board TBS and use digital volt-ohm meter to measure battery open-circuit voltage. Replace battertes if open-circuit voltage is, less than 19.5 Vde. ‘Configuration Memory Checksum Failure Tnternal software fault ‘Re-upload applications program Re-test the system for proper functionality ‘configuration Memory write Failure Faulty upload of applications program ‘or improper execution of a configuration change via the menu system ‘Re-upload applications program if ‘message occurs after configuration upload Re-execute configuration change via menu operation if message appears afler menut operation ‘Control unit Ground Fault =vde ON ‘Low impedance path between negative fleld conductor and earth ground. Normal earth-ground offset voltage is 6.6 Ve (nom.) relative to system common (e.g. main circult board TB2-1 or TB2-3). * Continuously monitor DC vollage between carth-ground stud on left side of back box and main circuit board TB2-1, Voltage ‘should be 6.6 (nom.) Vac. Earth ground is positive relative to system common, Remove field circuits one at a time until carth-ground offset voltage restores to 6.6 (nom.) Vae, ‘Check for connections to earth ground on feld eireutt whose removal restored proper earth-ground offset voltage. Control unit Ground Fault +vde on Low impedance path between positive ficid conductor and earth ground. Normal earth-ground offset voltage 1s 6.6 (nom.) Vde relative to system common (e.g, main circutt board TB2-1 or TB2-3) Continuously monitor DC vollage between carth-ground stud on left side of back box ‘and main circuit board TB2-1. Voltage should be 6.6 (nom) Vde. Earth ground is, positive relative (o system common. Remove field circuits one ata time until earth-ground offset voltage restores to 6.6 (nom,) Vae, Cheek for connections to earth ground on field circuit whose removal restored Proper earth-ground offset voltage.Table 5-1. General System Events (Continued) General System Events ‘Error Message ‘control unit PSU Trouble on Probable Cause “The power-supply output is too Tow Corrective Action * Check the power-supply connector, JT2. from the power supply to the main printed-cireuit board + Check for proper setting of printed-cireult- board AC Selection Switch. + Remove secondary and primary power. Label and disconnect all feld wiring. Caution: Disconnect all electrical control heads and short together and tape wiring to initiators (if applicabte) Remove main printed-circutt board Inspect connections of power-supply- connector flying leads to power supply. ‘Tighten if necessary. + Ensure AC Selector Switch on power supply Is correctly set for line voltage. + Re-install printed-circuit board, connect, eld wiring, and apply primary and secondary power if loose connection(s} or ‘meorreet AC Selector-Switch setting, Perform functional tests as necessary + Replace power supply if no loose connections or AC Seleclor-Switch problem. Event Memory Checksum Failure on Internal software fault + Use the control unit configuration program to download the event log and forward an electronic copy to Fenwal ‘Technical Services. Refer to the configuration program user's guide. + Re-initialize the control unit by first, moving, and then re-applying, primary and secondary power sources + Functionally test the system Event Memory write Failure on Internal software fault + Use the control unit configuration program to download the event log and forward an electronte copy to Fenwal ‘Technical Services. + Re-initialize the control unit by first removing, and then re-applying, primary and secondary power sources + Functionally test the system.Table 5-1. General System Events (Continued) General System Events Error Message Tow Battery Fault on Probable Cause Discharged battery: Open-circult voltage of two series-wired batteries must be greater than 19.5 Vde. Note: Low-battery fault messages do not disappear immediately when corrected. ‘The control unit only rechecks the battery voltage once per minute, ‘Corrective Action * Disconnect battery leads Irom main circuit board TBS and use digital volt-ohm meter to measure battery open-circuit voltage. Replace batteries if open-circutt voltage 1s less than 19.5 Vee. + Reconnect batteries to TBS if open-cireutt voltage ts greater than 19.5 Vde. Let, batteries re-charge for 48 hours. Re-place batteries if fault remains after 48 hours, Main Board voltage Reference Fault On “The control unit has detected aystem- common reference fault * Check the power-supply connector. J12, {from the power supply to the main printed-cireuit board + Check for proper setting of printed-circutt- board AC Selection Switch. + Remove secondary and primary power, Label and disconnect all eld witing Caution: Disconnect all electrical contro! heads and short together and tape wiring to initiators (if applicable) Remove main printed-ctrcult board. Inspe connections of power-supply connector fying leads to power supply. Tighten if necessary. + Ensure AC Selector Switch on power supply is correetly set for line voltage. + Re-install printed-ctreutt board, connect, field wiring, and apply primary and secondary power if loose connection(s) or incorrect AC Selector-Switch setting, Perform functional tests as necessary + Replace power supply if no loose ‘connections or AC Selector-Switeh problem, + Replace printed-circuit board if fault remains after replacement of the power supply, | Printer Supervision Fault ‘Communications problem between printer and the control unit or printer port enabled but no printer ts connected + Check RS-232 cable between main printed cireuit board and printer ‘+ Make sure printer 1s powered and connected + Verily that the RS-232 port assigned to the printer via the menu is correct. Refer to + Disable printer port if no printer 1s usedTable 5-1. General System Events (Continued) General System Events Error Message Program Wenory Corrupt On Probable Cause Program memory seltest failure ‘Corrective Action ‘Use the control unit configuration program to download the event log and forward an electronte copy to Fenwal ‘Technical Services, + Re-initialize the control unit by frst removing, and then re-applying, primary and secondary power sources + Functionally test the system ‘SLC Communications Fault on ‘This indicates that there has been a ‘communication problem between the ‘two processors on the control unit and the SLC Is not being monitored. * Use the control unit configuration ‘program to download the event log and. forward an electronic copy to Fenwal ‘Technical Services, + Re-inttialize the control unt by frst removing, and then re-applying, primary ‘and secondary power sources + Functionally test the system. ‘SLC Open Circuit on ‘Open cireuit in the feld wiring connected to main circult board TBI. Applies to Class-A wiring only * Look for discontinuity in SLC wiring, SLC Short Circuit on ‘Short circuit in the field wiring connected to main circuit board TB1 + Troubleshoot SLC wiring by breaking up Circuit to isolate short circuit (0 specific branch or leg, Date/Time Must Be Set Trouble on ‘Message appears each time the control unit is re-iniualized by applying AC and then DC power. + Set the date and time as instructed in‘Table 5-2. Control-Unit-Based-Output Events ‘Control-Unit-Based-Output Events Error Messoge "ART Open Circuit Trouble On ‘Probable Cause ‘Open circuit in eld wiring connected to main clreult board TB12 Corrective Action TLook for discontinuity in Release feld wiring ‘ARI Short Circuit Trouble On ‘Short circuit in field wiring connected to main eireutt board TB12 * Troubleshoot Release-1 wiring by brealeing-up circuit to isolate short treutt to specific leg ‘AR2 Open Circuit Trouble On ‘Open circuit in eld wiring connected to ‘main circult board TBI | Look for discontinuity in Release-2 feld wiring, ‘AR2 Short Circuit Trouble On ‘Short circuit im feld wiring connected to main cireutt board TBI * Troubleshoot Release-2 wiring by breaking.up elreult to isolate short ctreutt to specific leg ‘ARS Open Circuit Trouble On ‘Open elreult in field wiring connected to ‘main clreult board TB7. Combo-1 Circuit is configured as a release circuit. * Look for discontinuity in Combo-1 field wiring, Refer to ‘ARS Short Cireuit Trouble On | L Short circuit m feld wiring connected to main circuit board TB7. Combo-1 CCireutt 1s configured as a release cetreult, + Troubleshoot Combo-1 wiring by breaking-up circuit to tsolate short ctreult to specific leg [AR4 Open Circuit Trouble On I ‘Open circuit infield wiring connected to main circuit board TB6, Combo-2 Circuit is configured as a release atreutt, * Look for discontinuity in Combo-2 field wiring, 'AR4 Short Circuit Trouble On Short circuit mn Meld wiring connected (o main etreuit board TB6. Combo-2 CCireutt ts configured as a release etreutt + Troubleshoot Combo-2 wiring by breaking-up circult to isolate short ctreutt to specific leg ‘SGI Open Circuit Trouble On ‘Open circuit i field wiring connected to main circuit board TBS > Check for missing 10k end-ofline resistor, + Look for discontinulty in NACI fleld wiring ‘SGI Short Cireuit Trouble On ‘Short cireuit in Neld wiring connected to main circuit board TBS + Troubleshoot NACI wiring by breaking-up circuit to isolate short Circuit to specific leg ‘SG2 Open Circuit Trouble On (Open circuit infield wiring connected to ‘main circult board TB14 * Check for missing 10k end-of line | resistor. + Look for discontinuity in NAC2 field wiring 'SG2 Short Circult Trouble On ‘Open circuit in field wiring connected to ‘main circuit board TB14 > Troubleshoot NAC2 wiring by brealeing-up circu to isolate short etreutt to specific leg ‘SG8 Open Circuit Trouble On ‘Open circuit in field wiring connected to ‘main circuit board TB7, Combo-1 Circuit is configured as a NAC. + Check for missing 10k end-of.line resistor. + Look for discontinuity in Combo-1 field wiring ‘SG Short Circuit Trouble On ‘Short circuit in Neld wiring connected to main circuit board TB7. Combo-1 CCireutt is configured as a NAC. + Troubleshoot Combo-1 wiring by breaking.up circuit to isolate short treult to specific legTable 5-3. SLC Events (Continued) SLC Events Error Message Fault Signal/Sounder Probable Cause "The ASM at address Addr failed to activate upon receipt of an activation ‘command Corrective Action “Check SLC wiring, Ensure that wiring- resistance and capacitance limitations have not been exceeded, + Visually inspect the ASM to ensure that its red LED is flashing. Use Handheld Programmer to test the device # the LED is not flashing. Refer fo Appendix D. Replace the ‘ASM if i fails the Handheld- Programmer test. + Functionally test the existing or replaced ASM Replace the ‘ASM if It falls the functional test. + Functionally re-test the ASM for all ‘configured actuation scenarios. ‘Addr Outpat Trouble On ‘Signal/Scunder ‘Open oF short circuit in notufication- appliance circuit for ASM at address + Refer (o ASM Installation + Look for discontinulty in NAC wiring to find open circutt. * Check for missing 4,7k end-ofline resistor. + Troubleshoot NAC wiring by breaking-up circuit to isolate short ctreult to specific leg ‘Addr Overheai On Alarmline Module ‘An AlarmLine cable being monitored by fan AM and configured for overheat detection is reporting an overheat condition. This ts not an error message. ‘The control unit's buzzer will sound but no LED on the membrane will iMluminate, Notification will ony occur if programmed via an EOC statement. + Check the monitored area for excessively-high temperature, + Start air-conditioning units to lower temperature in monitored area. ‘Addr PSU Open Circuit On Signa/Sounder ‘Loss of 24 Vde signal to power input ‘circuit of ASM at address Addr. > Refer to ASM Installation + Check 24 Vde power connections to ASM. + Ensure that the ASM's Jumper P1 land Switch SI are set for 24 Vde operation + Check auxiliary power supply for faults. ‘Adar PSU Short Cireult On ‘Signal/Sounder “Appearance of O Vae signal at power: ‘mput circuit of ASM at address "Addr > Refer to ASM Installation + Check 24 Vde power connections to ASM. + Ensure that the ASM's Jumper Pl and Switch SI are set for 24 Vde operation * Check auxiliary power supply for faults,. SLC Events (Continued) ‘SLC Events Error Message “Addr RAM Fault ON ‘Probable Cause "The device at address Addr Is Feporting fan internal software fault Corrective Action ~ Replace the device ‘Addr Sensor Fault On AlarmLine Module ‘A problem in the AlarmLine cable being ‘monitored by an AM. + Check the AlarmlLine wiring connections to the AM. + Refer to AlarmLine Installation, ‘Addr Trouble Open On Device Type ‘Loss of communications to device at address Addr > Check device connections to SLC wiring + Ensure that device has not been removed + Check SLC wiring for excessive capacitance and/or resistance if the device LED is blinking. Rewire SLC using recommended wire in Appendix B. ‘Addr Type Error On Device Type “The device at address Addr ts reporting 1a device type that is different from the Iype of device that is configured for that address + Ensure that the device installed at address Addr matches the device type configured for that address, Install corrected device or correct configuration fle and re-upload application, + Use Handheld Programmer (o lest the device ifthe device type matches the entry in the configuration fle. Refer to Appendix D. Replace the device if it falls the test or if the error message relurns when the device is re- installed. + Intermittent type errors could be a symptom of SLC wiring problems Check SLC wiring ifrandom errors are reported. Ensure that wiring-reststance and - ‘capacitance limitations have not been, exceeded,Table 5-5. Remmote-Display/Annunciator Events ‘Remote-Display/Annunciator Events RDCMAddr Communication Fault On ‘A communteations fault between the ‘main printed cireutt board and the RDCM at address Addr. ‘Error Message Probable Cause Corrective Action * Check the RS-485 wiring from main printed ctreuit board Terminal Block ‘TRIS to RDCM Terminal Block TB1. Check for a discontinuity in the RS- 485 fleld wiring to RDCM (TBI. ‘Terminals 5 and 6 and 7 and 8) ‘Troubleshoot wiring to RDCM TBI. Terminals 5 and 6 and 7 and 8, by breaking-up the cireuits to isolate short circuit to specific leg or legs. ‘Check for 24 Vde power at RDCM ‘TBI, Terminals 1 and 2. + Ensure that the RDCM's RS-485 ‘Termination Jumper W2 is set correctly. Ensure that the RDCM Address ‘Switch SI is set correctly, + Check for duplicate addressed RDCMs, RDCMAddr Noi Registered On ‘The control unit has not been set up 10 expect the RDCM at RDCM RS-485 ctreuit address Addr. Register the RDCM if part of system configuration. See Paragraph De-register the RDCM If not part of system configuration, (Check the 24 Vde power (TBI. ‘Terminals 1 and 2) and RS-485 ‘communications wiring (TB1. ‘Terminals 5 and 6 and 7 and 8) from the control unit to the RDCM. Ensure that the RDCM Address ‘Switch SI 1s set correctly. RDCMAdar PSU Faull On ‘Aloss of 24 Vae power ai TBI, ‘Terminals 1 and 2 or an open circuit in the RDCM's monitoring circuit from ‘TBI, Terminals 3 and 4 to the normally-closed trouble contacts of its associated remote power supply ‘Check for 24 Vde power at RDCM ‘Terminals 1 and 2. Look for discontinuity in wiring from ‘Terminals 3 and 4 to remote-power- supply trouble contacts. Jumper these terminals if you are using the FENWALNET 6000 Control Unit to power the RDCM, Check for trouble with third-party remote power supplyFENWALNET 6000 Menu Functions and Top-Level Displays, ee scutieates | 3 Oc ant >) eta a bet arenas