HERZBERG'S DUAL-FACTOR THEORY OF JOB SATISFACTION AND MOTIVATION: A

REVIEW OF THE EVIDENCE AND A CRITICISM

Duel factor theory

Satisfaction: intrinsic factors such as advancement recognition from peers,
subordinates, customers, responsibility achievement, autonomy in job
Nature of work and reward of performance

No Satisfaction
No Dissatisfaction
Dissatisfaction: extrinsic supervision, pay, company policies that promote
ineffectiveness, working conditions interpersonal relation with supervisors, lack of
recognition and achievement
Hyigine factors