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  • Employee Retention

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    Anurag Singh
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    This document contains a table of contents for a study on employee retention in the BPO sector. The table lists 23 topics that will be covered in the document, including objectives of the study, methodology, an executive summary, human resource management, employee retention strategies, challenges for HR professionals in BPO, findings at BPO companies, and conclusions. Specifically, the introduction section outlines two main objectives of the study: 1) to understand the nature of work and employment relationships in call centers and their impact on workers, and 2) to examine how employee retention is essential for companies and the consequences of not prioritizing retention.

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    Employee Retention

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    This document contains a table of contents for a study on employee retention in the BPO sector. The table lists 23 topics that will be covered in the document, including objectives of the study, methodology, an executive summary, human resource management, employee retention strategies, challenges for HR professionals in BPO, findings at BPO companies, and conclusions. Specifically, the introduction section outlines two main objectives of the study: 1) to understand the nature of work and employment relationships in call centers and their impact on workers, and 2) to examine how employee retention is essential for companies and the consequences of not prioritizing retention.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    7 views2 pages

    Employee Retention

    Uploaded by

    Anurag Singh
    This document contains a table of contents for a study on employee retention in the BPO sector. The table lists 23 topics that will be covered in the document, including objectives of the study, methodology, an executive summary, human resource management, employee retention strategies, challenges for HR professionals in BPO, findings at BPO companies, and conclusions. Specifically, the introduction section outlines two main objectives of the study: 1) to understand the nature of work and employment relationships in call centers and their impact on workers, and 2) to examine how employee retention is essential for companies and the consequences of not prioritizing retention.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    TABLE OF CONTENTS

    SR.NO

    TOPIC

    PAGE
    NO

    Objectives of the Study

    Methodology

    Executive Summary

    Talented men leave, dead wood doesnt

    Human Resource Management

    Employee Retention

    The Importance of Retaining Employees

    The 3 Rs of Employee Retention

    Ten Ways to Retain Your Employee

    10

    Myths about Employee Morale Prevent Companies from Achieving Retention

    11

    Success

    12

    Ten Factors that Affect Employee Retention

    13

    Solution to the Problem

    14

    Employee Retention Strategies

    15

    BPO Sector Industry

    16

    Challenges for an HR Professional in BPO

    17

    BPO for HR Practices

    18

    Employee Benefits Provided by BPO

    19

    Findings at Bpo

    20

    Recommendations

    21

    Limitations

    22

    Conclusions

    23

    Bibliography

    CHAPTER 1

    INTRODUCTION
    OBJECTIVE OF THE PROJECT
    The main objective of doing this study was to understand the nature of work, employment,
    and labour relationships in call centres (BPO) and its impact on workers. This effort aims at
    identifying and exploring the shared interests to counter the preexisting belief that employees
    (the human resource) and the human resource management bodies in both the developing and
    developed world are divided.
    One of the biggest challenges companies are facing is the attraction and retention of good
    employees and top performers. The purpose of this project study was also to prove how
    employee retention is essential in this day and age, and if the organizations are not awake to
    the situation and immediate actions are not taken to that effect, what repercussions lay ahead
    and how they would affect the organization and the industry.

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