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DIRECIONES ELECTRONICAS PARA QFD
www.iti-oh.com/cppd/qfd
http://qfd capture.com
International Council for Q.F.D.
http://www.icqfd.org/
http://qfddi.org/qfds13.htm
http://www.mazur.net/publishe.htm
DIRECCIONES ELECTRONICAS DE BENCHMARKING
The best Minds in Benchmarking.
www.benchmarkingbestminds.com
DIRECIONES ELECTRONICAS PARA CONFIABILIDAD.
Society for maintenance & reliability professionals
http:://w.w.w.smrp.org.
http://w.w.w.pruposise.com/An % e1lisis%20de%20riesgo.htm

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