Service Blueprint and Service Flower for

A Hospital

Service Blueprint

Service Flower

Maintain
appointment
schedules

&
ng
lli
i
B

Core:
Treatment

Safekeeping (Parking, Laundry, Security, Cleaning)

Maintain parking
lot, washing
machines and
security and
janitorial personnel

t
en
m
y
Pa

Inq
u
iry
o
r
Or
de

r
t
ak
ing

(Fo
ra
p

po
int
m
en
t)

Maintain
invoices,
modes of
payment,
contact
insurance
companies

Prepare
report
&
maintai
n