WTS

Remote support SAPOSS - Connection Type WTS

There is more popular procedure known as R/3 support wherein the SAP support rem
otely connects to the customer throught SAPGUI but if the SAP server is down the
n WTS (Windows Terminal Server) connections needs to be opened.
How to :
SAP Note : 605795
Points to remember :
1. Please maintain the following line in the SAProuttab:
KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" (IP-Address) 3389
PLEASE NOTE!!!!The "*" is a wildcard for all ports within 3200 and 3299. All oth
erports must be specified with their own lines.
When you make changes to saprouttab please run "saprouter -n" toreload the new s
aprouttab. You may also restart the router.
2. The connection needs to be re-established again from scratch (the SAProuter s
hould come to disconnect state), otherwise, you may get error like :
route permission denied sapserv2 to (IP address of machine), (Port Number) Locat
ion: SapRouter on hostname(of machine where saprouter is running)
The above error can also come if the host entry is not maintained in saprouttab
file as given above.