HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC: Maintenance and Service Guide

HP Pavilion 17 Notebook PC
Maintenance and Service Guide
Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of

Advanced Micro Devices, Inc. Intel, Core,
and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
Product notice
This guide describes features that are

common to most models. Some features
may not be available on your computer.
Not all features are available in all editions

of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
The information contained herein is subject

to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2014
First Edition: May 2014
Document Part Number: 764131-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................................................... 1
2 External component identification ..................................................................................................................... 7

Finding your hardware and software information ................................................................................. 7
Locating hardware ............................................................................................................... 7
Locating software ................................................................................................................. 7
Right side ............................................................................................................................................. 8
Left side .............................................................................................................................................. 11
Display ................................................................................................................................................ 13
Top ..................................................................................................................................................... 14
TouchPad .......................................................................................................................... 14
Lights ................................................................................................................................. 15
Buttons and speakers ........................................................................................................ 16
Keys ................................................................................................................................... 17
Bottom ................................................................................................................................................ 18
Labels ................................................................................................................................................. 19
3 Illustrated parts catalog ................................................................................................................................... 20

Computer major components ............................................................................................................. 20
Display assembly subcomponents ..................................................................................................... 40
Mass storage devices ......................................................................................................................... 43
Miscellaneous parts ............................................................................................................................ 44
Sequential part number listing ............................................................................................................ 45
4 Removal and replacement procedures preliminary requirements .................................................................. 70

Tools required .................................................................................................................................... 70
Service considerations ....................................................................................................................... 70
Plastic parts ....................................................................................................................... 70
Cables and connectors ...................................................................................................... 71
Drive handling .................................................................................................................... 71
Grounding guidelines ......................................................................................................................... 72
Electrostatic discharge damage ......................................................................................... 72
Packaging and transporting guidelines ............................................................. 73
Workstation guidelines ...................................................................................... 73
Equipment guidelines ........................................................................................ 74
vii
5 Removal and replacement procedures for Customer Self-Repair parts ......................................................... 75
Component replacement procedures ................................................................................................. 75
Battery ............................................................................................................................... 76
Optical drive ....................................................................................................................... 77
6 Removal and replacement procedures for Authorized Service Provider parts ............................................... 79
Component replacement procedures ................................................................................................. 79
Base enclosure .................................................................................................................. 80
Display panel ..................................................................................................................... 88
WLAN module .................................................................................................................... 96
TouchPad button board ..................................................................................................... 99
Battery Board (select models only) .................................................................................. 100
Optical drive connector .................................................................................................... 101
Subwoofer (select models only) ....................................................................................... 102
USB board ....................................................................................................................... 104
Hard drive ........................................................................................................................ 105
System board ................................................................................................................... 106
Speakers .......................................................................................................................... 115
Memory modules ............................................................................................................. 116
RTC battery ..................................................................................................................... 117
Power connector .............................................................................................................. 118
Fan ................................................................................................................................... 119
Heat sink .......................................................................................................................... 120
Power button board ......................................................................................................... 123
7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ....................................... 124
Starting Setup Utility (BIOS) ............................................................................................................. 124
Updating the BIOS ........................................................................................................................... 124
Determining the BIOS version ......................................................................................... 124
Downloading a BIOS update ........................................................................................... 125
Using HP PC Hardware Diagnostics (UEFI) .................................................................................... 126
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 126
8 Ubuntu Linux Using Setup Utility (BIOS) and System Diagnostics ............................................................ 127
Starting Setup Utility ......................................................................................................................... 127
Using Setup Utility ............................................................................................................................ 127
Changing the language of Setup Utility ........................................................................... 127
Navigating and selecting in Setup Utility .......................................................................... 127
Displaying system information ......................................................................................... 128
Restoring factory default settings in Setup Utility ............................................................ 128
viii
Exiting Setup Utility .......................................................................................................... 128
Updating the BIOS ........................................................................................................................... 129
Determining the BIOS version ......................................................................................... 129
Downloading a BIOS update ........................................................................................... 129
Using Advanced System Diagnostics ............................................................................................... 130
9 Specifications ................................................................................................................................................ 131

Computer specifications ................................................................................................................... 131
Display Specifications (17.3) ............................................................................................................ 132
Display Specifications (15.6-in) ........................................................................................................ 133
Hard drive specifications .................................................................................................................. 134
DVDRW SuperMulti Double-Layer Combination Drive specifications ............................................ 134
10 Windows 8.1 Backing up, restoring, and recovering ................................................................................ 136

Creating recovery media and backups ............................................................................................. 136
Creating HP Recovery media .......................................................................................... 136
Restore and recovery ....................................................................................................................... 137
Recovering using HP Recovery Manager ........................................................................ 138
What you need to know ................................................................................... 138
Using the HP Recovery partition (select models only) .................................... 138
Using HP Recovery media to recover ............................................................. 139
Changing the computer boot order ................................................................. 139
Removing the HP Recovery partition (select models only) .............................................. 139
11 Backing up, restoring, and recovering ........................................................................................................ 140

Creating backups ............................................................................................................................. 140
Creating recovery media to recover the original system .................................................. 140
Creating the recovery media .......................................................... 141
Creating system restore points ........................................................................................ 141
Creating a system restore point ...................................................................... 141
Backing up system and personal information .................................................................. 141
Tips for a successful backup ........................................................................... 142
Creating a backup using Windows Backup and Restore ................................ 142
Restore and recovery ....................................................................................................................... 143
Restoring to a previous system restore point .................................................................. 143
Restoring specific files ..................................................................................................... 143
Restoring specific files using Windows Backup and Restore .......................... 143
ix
Recovering the original system using HP Recovery Manager ......................................... 143
Recovering using HP Recovery partition (select models only) ....................... 144
Recovering using the recovery media ............................................................. 144
Changing the computer boot order ................................................. 144
12 Ubuntu Linux Backing up, restoring, and recovering ............................................................................... 146

Performing a system recovery .......................................................................................................... 146
Creating the restore DVDs ............................................................................................... 146
Creating a restore image on a USB device ..................................................................... 146
Performing recovery using the restore media .................................................................. 147
Backing up your information ............................................................................................................. 147
13 Power cord set requirements ...................................................................................................................... 149

Requirements for all countries .......................................................................................................... 149
Requirements for specific countries and regions ............................................................................. 150
14 Recycling .................................................................................................................................................... 152
Index ................................................................................................................................................................. 153
x
1 Product description
NOTE: This document contains Microsoft Windows 8.1 and Windows 7 content. Parts that are
available for Windows 7 are indicated with the spare part number.
Category Description AMD Intel
Product Name HP Pavilion 17 Notebook PC
Processors Processors are attached to the system board.
AMD AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L),
quad core, 25 W Max DDR3L-1333
AMD A8-5545M (1.7 GHz, up to 2.7 GHz, 4 MB L2), Quad 19W, Max
DDR3L-1333
AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz

DDR3L), quad core 15 W Max DDR3L-1600
AMD A6-6310 (1.8 up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L),

quad core, 15 W Max DDR3L-1600
AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L), quad core, 15
W
AMD E1-6010 (1.35GHz, 1 MB L2), Dual 10 W, Max DDR3L-1333
HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L),

quad core 15 W
Intel Intel Core i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (4
MB L3 cache, dual core, 15 W)
Intel Core i7-4500U (1.8 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4
B L3, dual core 15 W
Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3

MB L3 cache, dual core, 15 W) available for Windows 8.1 and
Windows 7
Intel Core i5-4200U (1.6 GHz, SC turbo up to 2.6 GHz), 1600 MHz/3
MB L3, dual core 15 W
Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, Dual 15 W

available for Windows 8.1 and Windows 7
Intel Core i3-4010U (1.7 GHz), 1600 MHz/3 MB L3, dual core 15 W
Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB L3, dual core 15 W
Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad

core, SDP 4.5 W)
Intel Pentium N3540 (2.16 GHz, turbo up to 2.66 GHz), 1333 MHz/2
MB L2, quad core 4.5 W
Intel Celeron N2830 (up to 1.83 GHz) 1333 MHz/2 MB L2, dual core
SDP4.5 W
Chipset AMD A76M FCH, for use with computer models A10-5745M
1
AMD A76M FCH / AMD A70M FCH AMD A7xM (AMD A76 FCH to
AMD A70M FCH
AMD Integrated SOC FCH, for use with computer models E1-6010,
A8-6410, A6-6310, and A4-6210
Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core
processors
Graphics Internal graphics:
Support HD Decode, DX11, and HDMI
Support PX7
AMD Radeon HD 8610G
AMD Radeon HD 8510G
AMD Radeon R5 Graphics
Switchable Discrete Graphics:
AMD Topaz-XT (AMD Radeon R7 M260) with up to 2048 MB of

dedicated video memory (256Mx16 DDR3L 900MHz x 4 PCs, 1 GHz
bridge to 900MHz)
Intel HD Graphics 4400, for use with 4th Generation Intel Core
processors
Intel HD Graphics, for use with 4th Generation Intel Pentium

processors
Switchable discrete graphics:
HD decode, DX11, and HDMI
Px7.0
Optimus
GPS (GPU Performance Scaling)
NVIDIA NI5S_GT GeForce 840M with up to 2048 MB of dedicated

video memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz
downgrade to 900 MHz), 64 bit available for Windows 8.1 and
Windows 7
NVIDIA NI5S_GM GeForce 830M with up to 2048 MB of dedicated

video memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz
downgrade to 900 MHz), 64 bit
Panel 16:9 Ultra Wide Aspect Ratio
Touch solution with flush glass, multitouch enabled
No printing logo, no mic drill hole on mask
Support LVDS (co-layout with eDP1.3+PSR)
17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) (for non-

touch SKU only) available for Windows 8.1 and Windows 7
2 Chapter 1 Product description

17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm)

(for touch SKU only)
17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for

both non-touch & touch SKU)
15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for non-

touch SKU only) available for Windows 8.1 and Windows 7
15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch

SKU only)
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA (for both
non-touch & touch SKU)
Memory Supports the following configurations:
12288 MB (8192 MB1+ 4096 MB1; not supported on computer

models with a 32-bit operating system)
8192 MB (8192 MB1 or 4096 MB2; not supported on computer

models equipped with a 32-bit operating system)
6144 MB (4096 MB1 + 2048 MB1; not supported on computer

models equipped with a 32-bit operating system)
4096 MB (4096 MB1 or 2048 MB2)
16384 MB (8192 MB x 2)
Two SODIMM memory module slots (select models only)
DDR3L-1600 MHz dual channel support
DDR3L-1333 MHz dual channel support
Max. DDR3L-1600MHz Single Channel Support
DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to

DDR3-1333)
DDR3L-1333MHz Single Channel Support (DDR3L-1600MHz downgrade

to DDR3L-1333MHz)
One SODIMM slot - NON customer accessible / upgradeable
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28
in) thicknesses (all hard drives use the same bracket)
Supports the following hard drives:
1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD
computers only
1 TB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7
750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows
7
500 GB, 5400 rpm, 7.0 mm or 9.5 mm available for Windows 8.1 and
Windows 7
320 GB, 5400 rpm, 7.0 mm or 9.5 mm
Serial ATA
HP 3D DriveGuard
Supports the following hybrid drives:
3
500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
Optical drive Fixed
Serial ATA
9.5 mm tray load
Zero power optical drive
Supports the following:
DVDRW Double-Layer SuperMulti Drive
Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC

models only
Support M-disc
Audio Supports:
and video
Beats Audio
Subwoofer for AMD only
Dual speakers
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280720 by

30 frames per second, USB 2.0, M-jpeg)
Two dual array, digital microphones with appropriate beam-forming, echo-

cancellation, noise-reduction software
HD Audio
Supports Dragon Notes for AMD models only
Ethernet Integrated 10/100 NIC
Wireless Integrated wireless local area network (WLAN) options by way of wireless
module
One half-size mini card/PCI Express (HMC/PCIe) slot
Two WLAN antennas built into display assembly
Compatible with Miracast-certified devices
Support for the following WLAN formats:
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter (with

single antenna) available for Windows 7
QCA 9565 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter (with single
antenna) available for Windows 8.1 and Windows 7
Realtek RT8188 802.11bgn 1x1 Wi-Fi Adapteravailable for Windows

8.1 and Windows 7
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

Realtek RT8188 802.11 bgn 1x1 Wi-Fi adapter (with single antenna)

Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter

(with single antenna) available for Windows 8.1 and Windows 7
Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter

(with dual antenna ) available for Windows 8.1 and Windows 7
Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter (with single

antenna) available for Windows 8.1 and Windows 7
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo

adapter (with single antenna) available for Windows 8.1 and
Windows 7
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0

combo adapter (with dual antennas)
External media HP Multi-Format Memory Card Reader slot with push-push technology,
cards supporting the following digital card formats:
Supports memory cards such as Secure Digital SD/SDHC/SDXC
Ports AC Smart Pin adapter plug (4.5 mm barrel)
Combination audio-out (stereo headphone)/audio-in (mono

microphone)
RJ-45 (Ethernet)
USB 3.0 (2 ports), USB 2.0 (1 port)
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug /

Unplug and auto detect for correct output to wide-aspect versus
standard aspect video
Keyboard/ Full Size Textured island-style Keyboard with numeric key pad black
pointing
devices Full Size Textured island-style Keyboard with numeric key pad white
Clickpad with image sensor
Multitouch gestures enabled
Supports Windows 8 Modern Trackpad Gestures
Full Size Backlit 3 Coat paint island-style Keyboard with numeric keypad
black with red LED for AMD HP Pavilion 15 PC models Beats Audio
Special Edition
Power Supports the following AC adapters:

requirements
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim
90 W Smart AC adapter (PFC, 3-wire, 4.5 mm)
90 W AC adapter (PFC, 3-wire, 4.5 mm)
Supports battery fast charge
Supports the following batteries (battery is user-removable)
4 cell battery - 41 Whr (2.8 AH)
Security Security cable lock
5
Operating Preinstalled:
system
Windows 8.1 Standard, 64 bit
Windows 8.1 Professional, 64 bit
Windows 7
FreeDOS 2.0, for Intel models only
Ubuntu Linux
Serviceability End-user replaceable parts:
AC adapter
Battery
Optical drive

2 External component identification
Finding your hardware and software information

Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
For Windows 7 Information:
1. Select Start > Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
To find out information about system hardware components and the system BIOS version number,
press fn+esc.
Locating software
To find out what software is installed on your computer:
From the Start screen, click the down arrow in the lower-left corner of the screen.
For Windows 7 Information:
Select Start > Control Panel > Programs and Features.
Finding your hardware and software information 7

Right side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation

is a power-saving state that uses the least amount of
power.
(2) Hard drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the

hard drive.
(3) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
For Windows 7, to access the user guides, select Start >

Help and Support > User Guides.
NOTE: When a device is connected to the jack, the

computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer model, reads an optical disc
or reads and writes to an optical disc.
8 Chapter 2 External component identification

NOTE: For disc compatibility information, go to the Help

and Support web page. Follow the web page instructions to
select your computer model. Select Drivers & Downloads,
and then follow the on-screen instructions.
(6) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.


power.
(2) Hard drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the

hard drive.
(3) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
For Windows 7, to access the user guides, select Start >

Help and Support > User Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Right side 9
(4) USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer model, reads an optical disc
or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help

and Support web page. Follow the web page instructions to
select your computer model. Select Drivers & Downloads,

Left side
NOTE: Refer to the illustration that most closely matches your computer.
(1) Power connector Connects an AC adapter.
(2) AC adapter light Amber: The battery is charging.
White: The AC adapter is connected and the battery

is charged.
Off: The computer is using battery power.
(3) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(4) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(5) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device,
such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
(7) Memory card reader Reads optional memory cards that store, manage, share,
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Left side 11
(1) Power connector Connects an AC adapter.
(2) AC adapter light Amber: The battery is charging.
White: The AC adapter is connected and the battery

is charged.
Off: The computer is using battery power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.
(4) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
operation.
(6) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device,
such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
(8) Memory card reader Reads optional memory cards that store, manage, share,
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.

Display
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the

outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
NOTE: Depending on your computer model, the number of

antennas may vary.
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and
then select Camera from the list of applications.
For Windows 7, select Start > All Programs > Communication

and Chat > Cyberlink YouCam 5.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
and then select the HP Support Assistant app.
To access the Windows 7 user guides, select Start > Help and Support > User Guides.
Display 13
Top
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe

gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.

Lights


power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(3) Mute light Amber: Computer sound is off.
Off: Computer sound is on.
Top 15
Buttons and speakers
(1) Power button When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to

initiate Sleep.
When the computer is in the Sleep state, press the

button briefly to exit Sleep.
When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.
If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
To learn more about your power settings, see your power

options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.
To learn more about your power settings with Windows 7,

select Start > Control Panel > System and Security > Power
Options.
(2) Speakers (2) Produce sound.

Keys
(1) esc key Displays system information when pressed in combination

with the fn key.
(2) fn key Executes frequently used system functions.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to

the previous screen.
For Windows 7, Displays the Windows Start Menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the

keyboard backlight feature off or on.
(5) num lock key Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric
function found on an external keypad (this function is
turned on at the factory) and the navigational function
(indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the

computer is turned off is reinstated when the computer is
turned back on.
(6) Integrated numeric keypad When num lock has been enabled, it can be used like an
external numeric keypad.
Top 17
Bottom
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
NOTE: The number of vents may vary NOTE: The computer fan starts up automatically to cool
depending on your computer model. internal components and prevent overheating. It is normal
operation.
(4) Battery release latch Releases the battery.
(5) Optical drive access Access to remove the optical drive

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: affixed to the bottom of the computer, located in the battery bay, or under the
service door.
Service labelProvides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that
most closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
Microsoft Certificate of Authenticity label (select models only prior to Windows 8)Contains
the Windows Product Key. You may need the Product Key to update or troubleshoot the
operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the
physical label, but have a Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft
Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with
HPapproved recovery methods.
Regulatory label(s)Provide(s) regulatory information about the computer.
Wireless certification label(s)Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.
Labels 19
3 Illustrated parts catalog
Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Bottom on page 18 for details.
20 Chapter 3 Illustrated parts catalog

Item Component Spare part
number
(1) Display assembly, 15.6 in
Display assembly, 17.3 in
Flat display assembly for use with HP Pavilion Notebooks.

This display assembly is spared at the subcomponent level
Computer major components 21

number
only. For more display assembly spare part information, see

Display assembly subcomponents on page 40.
(2) Top cover (includes keyboard and cable):
Top cover for HP Pavilion 15 Notebook PC computer models:
With full size textured island-style Keyboard. Touchpad and 762529-001

numeric keypad black for use in the United States
With full size textured island-style Keyboard and numeric 762529-031

keypad black for use in the United Kingdom

keypad black for use in Germany

keypad black for use in France

keypad black for use in Italy

keypad black for use in Spain

keypad black for use in Portugal

keypad black for use in Turkey

keypad black for use in Greece

keypad black for use in Latin America

keypad black for use in Saudi Arabia

keypad black for use in Hungary

keypad black for use in Russia

keypad black for use in Bulgaria

keypad black for use in Romania

keypad black for use in Thailand

keypad black for use in Japan
With full size textured island-style Keyboard and numeric 762529-A41

keypad black for use in Europe
With full size textured island-style Keyboard and numeric 762529-AB1

keypad black for use in Taiwan

number
With full size textured island-style Keyboard and numeric 762529-AD1

keypad black for use in South Korea
With full size textured island-style Keyboard and numeric 762529-B31

keypad black for International use
With full size textured island-style Keyboard and numeric 762529-BA1

keypad black for use in the Adriatics
With full size textured island-style Keyboard and numeric 762529-BB1

keypad black for use in Israel
With full size textured island-style Keyboard and numeric 762529-BG1

keypad black for use in Switzerland
With full size textured island-style Keyboard and numeric 762529-DB1

keypad black Canada
With full size textured island-style Keyboard and numeric 762529-DH1

keypad black for use in the Netherlands
With full size textured island-style Keyboard and numeric 762529-FL1

keypad black for use in Czech and Slovackia
With full size textured island-style Keyboard and numeric 762529-FP1

keypad black for use in South Africa
With full size textured island-style Keyboard, TouchPad, and 762530-001

numeric keypad white for use in the United States

keypad white for use in the United Kingdom

keypad white for use in Germany

keypad white for use in France

keypad white for use in Italy

keypad white for use in Spain

keypad white for use in Portugal

keypad white for use in Turkey

keypad white for use in Greece

keypad white for use in Latin America

keypad white for use in Saudi Arabia

keypad white for use in Hungary

number

keypad white for use in Russia

keypad white for use in Bulgaria

keypad white for use in Romania

keypad white for use in Thailand

keypad white for use in Japan

keypad white for use in Europe
With full size textured island-style Keyboard and numeric 762530-AB1

keypad white for use in Taiwan

keypad white for use in South Korea

keypad white for International use

keypad white for use in the Adriatics

keypad white for use in Israel

keypad white for use in Switzerland

keypad white for use in Canada

keypad white for use in the Netherlands

keypad white for use in Czech and Slovakia
With full size textured island-style Keyboard and numeric 762530-FP1

keypad white for use in South Africa
With full size textured island-style Keyboard, TouchPad and 762533-001

numeric keypad Beats Audio for use in the United States

keypad Beats Audio for use in the United Kingdom

keypad Beats Audio for use in France

keypad Beats Audio for use in Spain

keypad Beats Audio in Latin America

number

keypad Beats Audio for use in Russia

keypad Beats Audio for use in Japan

keypad Beats Audio for use in Korea

keypad Beats Audio for International use
With full size textured island-style Keyboard, TouchPad and 762533-BA1

numeric keypad Beats Audio for use in Slovenia

keypad Beats Audio for use in Canada

keypad Beats Audio for use in the Netherlands

keypad Beats Audio for use in Czech and Slovackia

keypad black for use in the United States

keypad black for use in the United Kingdom

keypad black for use in Germany

keypad black for use in France


keypad black for use in Spain

keypad black for use in Portugal

keypad black for use in Turkey

keypad black for use in Greece

keypad black for use in Saudi Arabia

keypad black for use in Hungary

keypad black for use in Russia

keypad black for use in Bulgaria

number

keypad black for use in Romania

keypad black for use in Belgium

keypad black for International use

keypad black for use in Slovenia

keypad black for use in Israel

keypad black for use in Switzerland

keypad black for use in Canada

keypad black for use in Nordic regions

keypad black for use in Czech and Slovackia

keypad white for use in the United States

keypad white for use in the United Kingdom

keypad white for use in Germany

keypad white for use in France


keypad white for use in Spain

keypad white for use in Portugal

keypad white for use in Turkey

keypad white for use in Greece

keypad white for use in Saudi Arabia

keypad white for use in Hungary

keypad white for use in Russia

number

keypad white for use in Bulgaria

keypad white for use in Romania

keypad white for use in Belgium

keypad white for International use

keypad white for use in Slovenia

keypad white for use in Israel

keypad white for use in Switzerland

keypad white for use in Canada

keypad white

keypad white for use in Nordic regions
(3) Power button board (includes cable)
For HP Pavilion15 Notebook PC computer models 762496-001
For HP Pavilion17 Notebook PC computer models 763708-001
(4) TouchPad board (with bracket and cable)
For HP Pavilion 15 Intel Notebook PC computer models
In Ano Silver 762506-001
In Ash Silver 762525-001
For use with Beats Audio 766726-001
For HP Pavilion 17 Intel Notebook PC computer models
In natural silver 767059-001
For HP Pavilion AMD Notebook PC computer models
TouchPad board with bracket and cable in ano silver for AMD 781767-001
computers
TouchPad board with bracket and cable ano silver for AMD 781768-001
computers

number
TouchPad board with bracket and cable for AMD computers 781769-001
using Beats Audio
(5) WLAN module:
Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only 709848-005
on computer models equipped with Intel processors for HP
Pavilion 17 and 15 Notebook PC available for Windows 8.1
and Windows 7
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC 753076-005

combo adapter, for use only on computer models equipped
with Intel processors for HP Pavilion 17 and 15 Notebook PC
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 710662-005

4.0 combo adapter, for use only on computer models equipped
with Intel processors for HP Pavilion 17 and 15 Notebook PC
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo 753077-005

Adapter for HP Pavilion 17 Notebook PC available for
Windows 8.1 and Windows 7
Realtek 8188EE 802.11BGN 1x1 available for Windows 8.1 709848-005

and Windows 7
Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for 724935-005

AMD HP Pavilion 15 Notebook PC available for Windows 8.1
and Windows 7
(6) Battery Board (For use only with HP Pavilion 17 Notebook PC) 763710-001
(7) USB board
For use with HP Pavilion 17 Notebook PC computer models 767120-001
(8) System board (includes replacement thermal material):
For computer models equipped with Intel processors and UMA

graphics
Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 767409-001

GHz (3.0 MB L3 cache, dual core, 15 W) for use with
FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC
available

GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Standard HP Pavilion 17 Notebook PC 767409-001

GHz (3.0 MB L3 cache, dual core, 15 W) for use with
767409-001

Standard HP Pavilion 15 Notebook PC

Professional HP Pavilion 15 Notebook PC

number
Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 778946-001

1600MHz/3MB L3, Dual 15W for use with FreeDOS and
Ubuntu Linux HP Pavilion 17 Notebook PC
Intel Core i5-4200U (1.6 GHz, SC turbo up to 2.6 GHz), 1600 778946-501
MHz/3 MB L3, dual 15 W for use with Windows Standard HP
Pavilion 17 Notebook PC

1600MHz/3MB L3, Dual 15W for use with FreeDOS and

1600MHz/3MB L3, Dual 15W for use with Windows Standard

1600MHz/3MB L3, Dual 15 W for use with Windows
Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, dual 1 5W 767410-001
for use with FreeDOS and Ubuntu Linux HP Pavilion 17
Notebook PC available for Windows 8.1 and Windows 7
Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, dual 15 W 767410-501
for use with Windows Standard HP Pavilion 17 Notebook PC
Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB L3, Dual 15 W 774768-001

Notebook PC
Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, dual 15 W 774768-501
Intel Core i3-4030U (1.9 GHz), 1600 MHz/3M B L3, dual 15 W 774768-601
for use with Windows Professional HP Pavilion 15 Notebook
PC available for Windows 8.1 and Windows 7
Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual 766471-001
core, 15 W) for use with FreeDOS and Ubuntu Linux HP
core, 15 W) for use with Windows Standard HP Pavilion 15
Notebook PC
core, 15 W) for use with Windows Professional HP Pavilion 15
Notebook PC
Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 787515-001

cache, quad core, SDP 4.5 W) for use with FreeDOS and

cache, quad core, SDP 4.5 W) for use with Windows Standard

cache, quad core, SDP 4.5 W) for use with Windows

number
Intel Pentium N3530, turbo up to 2.16 GHz (2 MB L2 cache, 767419-001

quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu
Linux HP Pavilion 17 Notebook PC

quad core, SDP 4.5 W) for use with Windows Standard HP

quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu


quad core, SDP 4.5 W) for use with Windows Professional HP
Intel Celeron N2830 (up to 2.42 GHz) 1333 MHz/2 MB L2, dual 767420-001
SDP4.5 W for use with FreeDOS and Ubuntu Linux for use
with Windows Standard HP Pavilion 17 Notebook PC
Intel Celeron N2830 (up to 2.42GHz) 1333 MHz/2MB L2, dual 767420-501
SDP4.5W for use with Windows Standard HP Pavilion 17
Notebook PC


Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2 MB 787485-001

L2, dual SDP4.5 W for use with FreeDOS and Ubuntu Linux
Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2MB L2, 787485-501
dual SDP4.5 W for use with Windows Standard HP Pavilion 17
Notebook PC
Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15 W 779839-001
Notebook PC
for use with Windows Professional HP Pavilion 15 Notebook
Intel Core i3-4005U (1.7GHz), 1600 MHz/3 MB L3, Dual 15 W 779127-001

for use with FreeDOS and Ubuntu Linux
Intel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W 779127-501


number
For computer models equipped with Intel processors and

discrete switchable graphics
Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 774769-001

1600MHz/2 MB L3, Dual 15W for use with FreeDOS and

1600MHz/2 MB L3, Dual 15W for use with Windows Standard

1600MHz/2 MB L3, Dual 15W for use with Windows

1600MHz/ 2 MB L3, Dual 15W for use with FreeDOS and





1600MHz/2 MB L3, Dual 15 W for use with Windows Standard
Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 767412-001

3.1 GHz (2 MB L3 cache, dual core, 15 W) for use with

Windows Standard HP Pavilion 17 Notebook PC
Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 779840-001
15 W
Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/2 MB L3, 779840-501
dual 15 W for use with Windows Standard HP Pavilion 15
Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/2 MB L3, 779840-601
dual 15 W for use with Windows Professional HP Pavilion 15


number


Windows Professional HP Pavilion 15 Notebook PC


Windows Standard HP Pavilion 17 Notebook PC available for



Windows Professional HP Pavilion 15 Notebook PC available
for Windows 8.1 and Windows 7





Windows Professional HP Pavilion 15 Notebook PC available



number

1600MHz/2 MB L3, Dual 15W for use with Windows



1600MHz/2 MB L3, Dual 15 W for use with Windows
Intel Core 830M i3-4030U (1.9 GHz), 1600MHz/2 MB L3, Dual 767415-001
15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17
Notebook PC
Intel Core 830M i3-4030U (1.9 GHz), 1600MHz/2 MB L3, Dual 767415-501
15W for use with Windows Standard HP Pavilion 17 Notebook
Intel Core 830M i3-4030U (1.9 GHz), 1600MHz/2 MB L3, dual 774772-001
core 15W for use with FreeDOS and Ubuntu Linux HP Pavilion
15 Notebook PC
Intel Core 830M i3-4030U (1.9 GHz), 1600MHz/2 MB L3, dual 774772-501
core 15W for use with Windows Standard HP Pavilion 15
Intel Core 830Mi3-4030U (1.9 GHz), 1600MHz/2 MB L3, Dual 774772-601

15W for use with Windows Professional HP Pavilion 15
Intel Core 830M i3-4010U 1.7 GHz processor (2 MB L3 cache, 766478-001

dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP

dual core, 15 W) for use with Windows Standard HP Pavilion
15 Notebook PC

dual core, 15 W) for use with Windows Professional HP
Notebook PC


dual core, 15 W) for use with Windows Standard HP Pavilion
17 Notebook PC

number
15 W
15 W for use with Windows Standard HP Pavilion 15 Notebook
15 W for use with Windows Professional HP Pavilion 15
Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete 787516-001
processor (2 MB L2 cache, quad core, SDP 4.5 W) for use
with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC
with Windows Professional HP Pavilion 15 Notebook PC
Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 782940-001



For computer models equipped with AMD processors and

UMA graphics
AMD A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, 763420-001
quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP
quad core, 15 W) for use with Windows Standard HP Pavilion
17 Notebook PC
15 Notebook PC
quad core, 15 W) for use with Windows Professional HP

number
17 Notebook PC
15 Notebook PC
quad core, 15 W) for use with Windows Professional HP
AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad 763421-001
Notebook PC
Notebook PC
Notebook PC
EI6010 (1.35 GHz, 1 MB L2), Dual 10W, Max DDR3L-1333 763423-001

Notebook PC
EI6010 (1.3 5GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for 763423-001
use with Windows Standard HP Pavilion 17 Notebook PC
AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz 763424-001

DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu

DDR3L, quad core, 25 W) for use with Windows Standard HP



DDR3L, quad core, 25 W) for use with Windows Professional

number
AMD A8-5545M W8STD for use with Windows Standard HP 766713-501

For computer models equipped with AMD processors and

Discrete graphics
AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz 763425-001
17 Notebook PC
AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 763428-001

MHz DDR3L, quad core, 25 W) for use with FreeDOS and

MHz DDR3L, quad core, 25 W) for use with Windows



number

(9) Power Connector
(10) Memory modules :
2 GB memory module 691739-005
16 GB memory module for use with AMD HP Pavilion 15 756760-004

computer models
(11) Fan for use with HP Pavilion 17 Notebook PC computer 765788-001

models
Fan for use with HP Pavilion 15 Notebook PC computer 762505-001

models
(12) RTC battery 697917-001
(13) Heat sink assembly for use only on computer models equipped
with UMA graphics (includes replacement thermal material):
For use with HP Pavilion 15 Notebook PC computer models:
For use only on computer models with Intel processors 762524-001

discrete memory 19 W
For use only on computer models equipped with AMD 767339-001

processors and UMA graphics 19 W

processors and discrete graphics 19 W

processors and UMA graphics 8.5 W
Heat sink 8.5 W discrete for use with Intel computer models 780212001



For use only on computer models equipped with AMD 764083001

processors and discrete graphics 25 W

number



processors and UMA graphics 8.5 W

discrete memory 19 W CB
(14) Display Cable
For specific cable spare parts, see Display assembly

subcomponents on page 40
(15) Speaker Kit (includes left and right front speakers and cables) 763717-001
for HP Pavilion 17 Notebook PC computer models
Speaker Kit (includes left and right front speakers and cables) 762502-001
for HP Pavilion 15 Notebook PC computer models
(16) Subwoofer
For HP Pavilion 15 Notebook PC computer models for 766723-001

computers equipped with Beats Audio
(17) Hard drive (does not include the hard drive rubber bracket,
hard drive connector cable, or screws)
For specific hard drive spare parts, see Mass storage devices
on page 43
(18) 4-cell, 41 WHr, 2.8A H Li-ion battery 756743-001
(19) Optical drive:
For specific optical drives with spare part numbers, see Mass
storage devices on page 43
(20) Base enclosure:
For use on HP Pavilion 17 Notebook PC computer models
Aqua blue finish 766908-001
Natural silver finish 766909-001
Snow white finish 765781-001
Vibrant red finish 766910-001
Neon purple 777196-001
Snow white for use with AMD processors 780084-001
Aqua blue for use with AMD processors 780085-001
Natural silver for use with AMD processors 780086-001
Vibrant red for use with AMD processors 780087-001
Neon purple for use with AMD processors 780088-001

number
For Beats Audio 766725-001
natural silver for use with Intel processors 780094-001
Snow white for use with Intel processors 780095-001
Vibrant red for use with Intel processors 780096-001
Aqua blue for use with Intel processors 780097-001
Neon purple for use with Intel processors 780099-001
For use with HP Pavilion 15 Notebook PC touchscreen 790018-001

computers
For use with Intel processors for use with HP Pavilion 15 788385-001
Notebook PC
(21) Base enclosure caps (Included in the plastics kit)
For HP Pavilion 17 Notebook PC computer models 765789-001

Display assembly subcomponents
Item Component Spare part number
(1) Display bezel for HP Pavilion 17 Notebook PC (includes screws) 765782-001
Display bezel for HP Pavilion 15 Notebook PC (includes screws) 762512-001
(2) Display Hinge Kit (includes left and right hinges and screws)
For HP Pavilion 17 Notebook PC
Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP 763706-001
Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP 765356-001
Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP 762520-001
Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP 763105-001
(3) 15.6 LED BrightView HD SVA HD, WLED, SVA flat display panel (includes screws) 762513-001
15.6 WLED AG HD Touchscreen with bezel (includes screws) 764622-001
15.6 WLED AG full HD SVA available for Windows 8.1 and Windows 7 (includes 764623-001
screws)
15.6 WLED AG full HD Touchscreen with bezel flat display panel (includes screws) 766687-001

17.3 WLED AG HD touchscreen flat display panel flat display panel (includes screws) 766903-001
17.3 WLED AG BrightView HD flat display panel available for Windows 8.1 and 766904-001
Windows 7 (includes screws)
17.3 WLED AG full HD flat display panel available for Windows 8.1 and Windows 7 766905-001
(includes screws)
17.3 WLED AG touchscreen full HD flat display panel (includes screws) 766906-001
(4) Antenna Kit (includes left and right wireless antenna cables and transceivers 762518-001
and screws) for HP Pavilion 15 Notebook PC
Antenna Kit, Touchscreen (includes left and right wireless antenna cables 763568-001
and transceivers and screws) for HP Pavilion 15 Notebook PC
Antenna Kit (includes left and right wireless antenna cables and transceivers 763691-001
Antenna Kit, Touchscreen (includes left and right wireless antenna cables 763692-001
and transceivers and screws) for HP Pavilion 15 Notebook PC
(5) Webcamera/microphone module (includes adhesive and screws) for HP Pavilion 17 762521-001
and 15 Notebook PC
Webcamera/microphone module, Touchscreen (includes adhesive and screws) for 762545-001

HP Pavilion 17 and 15 Notebook PC
(6) Display panel SXGA cable for non-Touchscreen models (includes webcamera/ 765785-001
microphone module cable and screws) for HP Pavilion 17 Notebook PC computer
models
Display panel SXGA cable for Touchscreen models (includes webcamera/ 765786-001
models
Display panel HD cable for non-Touchscreen models (includes webcamera/ 762519-001

models
Display panel full HD cable for Touchscreen models (includes webcamera/ 763590-001
models
Display panel full HD cable for non-Touchscreen models (includes webcamera/ 762544-001
models
Display panel HD cable for non-Touchscreen models (includes webcamera/ 763572-001

models
(7) Display back cover (includes screws):
Neon purple finish 777194-001
Display assembly subcomponents 41

Aqua blue finish, Touchscreen 765778-001
Natural silver finish, Touchscreen 765779-001
Snow white finish, Touchscreen 765777-001
Vibrant red finish, Touchscreen 765780-001
Neon purple finish, Touchscreen 777195-001
For Beats Audio, Touchscreen 766724-001
Display back cover (includes screws), touchscreen HP Pavilion 15 Notebook PC Intel 790017-001
computer model

Mass storage devices
(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
1 TB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778192-005
750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778190-005
500 GB 5400 rpm 9.5 mm available for Windows 8.1 and Windows 7 778188-005
500 GB 5400 rpm 7 mm hybrid 732000-005
1 TB, 5400 rpm 9.5 mm 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005
Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in natural silver 763100-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in snow white 763101-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in aqua blue 763103-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in vibrant red 763102-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in neon purple 778265-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for Beats Audio 767516-001
Hardware sleeve for HP Pavilion 17 Notebook PC 777944-001
(2) Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and bracket):
Mass storage devices 43

Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with 762503-001
optical drive bezel and bracket):
Blu-ray Disc R/RW with SuperMulti for AMD models only 778266-001
Optical drive board natural silver 778856-001
Optical drive hardware kit for touchscreen Intel computer models 790019-001
Miscellaneous parts
Component Spare part number
AC adapter:
45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD 710413-001
processors
90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC 710414-001
computer models only
65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP Pavilion 15 714657-001
Notebook PC computer models only
Power cord (3 pin, black, 1.0 m):
For use in North America 755530-001
For use in Argentina 755530-D01
For use in Australia, for use with computer models with Intel processors 755530-011
For use in Brazil, for use with computer models with Intel processors 755530-202
For use in Europe, for use with computer models with Intel processors 755530-021
For use in India, for use with computer models with Intel processors 755530-D61
For use in Italy 755530-061
For use in the People's Republic of China, for use with computer models with Intel processors 755530-AA1
For use in South Korea, for use with computer models with Intel processors 755530-AD1
For use in Taiwan, for use with computer models with Intel processors 755530-AB1
For use in Thailand, for use with computer models with Intel processors 755530-201
For use in the United Kingdom and Singapore, for use with computer models with Intel 755530-031
processors
For use in Denmark, Finland, Norway 755530-081

For use in Switzerland 755530-111
For use in Japan 755530-291
For use in Israel 755530-BB1
For use in South Aftrica 755530-AR1
Screw Kit for HP Pavilion 15 Notebook PC 762522-001
Screw Kit for HP Pavilion 17 Notebook PC 765790-001
HDMI to VGA Adapter for use with computer models with AMD processors 701943-001
Rubber kit for HP Pavilion 15 Notebook PC 763104-001
Rubber kit for HP Pavilion 17 Notebook PC 763714-001
Notebook sleeve for HP Pavilion 15 Notebook PC 777944-001
Case sleeve for HP Pavilion 15 Notebook PC 776506-001
Heat spreader for use with Intel computer models 784982-001
Sequential part number listing

Spare part Description Regulatory Model Number
number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
652972-005 2 GB memory module for HP Pavilion 15 Notebook PC
691740-005 4 GB memory module
697917-001 RTC battery
701943-001 HDMI to VGA adapter for use with computer models with AMD
processors
709848-005 Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter available for

710412-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select

models only
710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) for use
with computer models with AMD processors select models only
710414001 90 W HP Smart AC adapter Slim (PFC, RC, 3-wire, 4.5 mm) for
use with computer models with AMD processors select models
only
710662-005 WLAN Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi +
BT 4.0 combo adapter, for use only on computer models
equipped with Intel processors
Sequential part number listing 45

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select

models only
724935-005 WLAN Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC

for HP Pavilion 15 AMD computer models available for Windows
8.1 and Windows 7
731999-005 Hard drive 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm
732000-005 Hard drive 500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm
732001-005 Hard drive, 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm
741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim
747375-005 Hard drive 1.5 TB 5400-RPM SATA RAW 9.5 mm
753076-005 WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0

HMC combo adapter for use only with HP Pavilion 17 Notebook
PC computer modelss or HP Pavilion 15 Notebook PC computer
models
753077-005 WLAN Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo
adapter, for use only on computer models equipped with AMD
processors available for Windows 8.1 and Windows 7
755530-001 Power cord for use in North America (3 pin, black, 1.0 m)
755530-011 Power cord for use in Australia (3 pin, black, 1.0 m), for use with
computer models with Intel processors
755530-021 Power cord for use in Europe (3 pin, black, 1.0 m), for use with
755530-031 Power cord for use in the United Kingdom and Singapore (3 pin,
black, 1.0 m), for use with computer models with Intel processors
755530-061 Power cord for use in Italy (3 pin, black, 1.0 m)
755530-081 Power cord for use in Denmark (3 pin, black, 1.0 m)
755530-111 Power cord for use in Switzerland (3 pin, black, 1.0 m)
755530-201 Power cord for use in Thailand (3 pin, black, 1.0 m), for use with
755530-291 Power cord for use in Japan (3 pin, black, 1.0 m), for use in
Japan
755530-AA1 Power cord for use in Peoples Republic of China (3 pin, black,
1.0 m), for use with computer models with Intel processors
755530-AB1 Power cord for use in Taiwan (3 pin, black, 1.0 m), for use with
755530-AD1 Power cord for use in South Korea (3 pin, black, 1.0 m), for use
with computer models with Intel processors
755530-AR1 Power cord for use in South Africa (3 pin, black, 1.0 m)
755530-BB1 Power cord for use in Israel (3 pin, black, 1.0 m)

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
755530-D61 Power cord for use in India (3 pin, black, 1.0 m), for use with
756743-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery
762521-001 Webcamera/microphone module (includes adhesive) for HP

762524-001 Heat sink for use only on computer models equipped with a
graphics subsystem with AMD switchable discrete graphics, 19
W select models only
762545-001 Webcamera/microphone module, Touchscreen (includes

adhesive and screws) for HP Pavilion 17 Notebook PC
762496-001 Power button board (includes cable) For HP Pavilion 15

Notebook PC
762497-001 USB board for use with HP Pavilion 15 Notebook PC computer

models
762498-001 Base enclosure Natural silver finish for use on select HP Pavilion
15 Notebook PC
762499-001 Base enclosure Snow white finish for use on HP Pavilion 15

Notebook PC
762500-001 Base enclosure Vibrant red finish for use on HP Pavilion 15

Notebook PC
762501-001 Base enclosure for Beats Audio use on HP Pavilion 15 Notebook

PC
762502-001 Speaker Kit (includes left and right front speakers and cables) for
762503-001 Optical drive, DVD+/-RW DL SuperMulti (includes optical drive

hardware kit with optical drive bezel and bracket):
762504-001 Hard Drive Hardware Kit for use with HP Pavilion 15 Notebook
PC
762505-001 Fan for use with HP Pavilion 15 Notebook PC
762506-001 TouchPad board (with bracket and cable) for HP Pavilion 15

Notebook PC computer models in ano silver
762507-001 Power connector for use with HP Pavilion 15 Notebook PC
762508-001 Display back cover Natural silver finish for HP Pavilion 15

Notebook PC
762509-001 Display back cover in snow white for HP Pavilion 15 Notebook

PC
762510-001 Display back cover in vibrant red for HP Pavilion 15 Notebook

PC
762511-001 Display back cover in aqua blue for HP Pavilion 15 Notebook PC
762512-001 Display bezel for HP Pavilion 15 Notebook PC

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
762513-001 15.6 LED BrightView HD SVA HD, WLED, SVA flat display panel
(includes screws) available for Windows 8.1 and Windows 7
762514-001 Display back cover (includes screws): natural silver finish,

Touchscreen for HP Pavilion 15 Notebook PC
762515-001 Display back cover (includes screws):snow white, Touchscreen

for HP Pavilion 15 Notebook PC
762516-001 Display back cover (includes screws): vibrant red finish,

762517-001 Display back cover (includes screws): aqua blue finish,

762518-001 WLAN Antenna Kit for use with HP Pavilion 15 Notebook PC

computer non-touch models (includes left and right wireless
antenna cables and transceivers)
762519-001 Display panel cable HD cable for non-Touchscreen models for

HP Pavilion 15 Notebook PC computer models:
762520-001 Display Hinge Kit, non-touchscreen (includes left and right

hinges and screws) for HP Pavilion 15 Notebook PC
762521-001 Webcamera/microphone module (includes adhesive and screws)

for HP Pavilion 15 Notebook PC
762522-001 Screw Kit for HP Pavilion 15 Notebook PC
762524-001 Heat sink for use only on computer models equipped with a
graphics subsystem with AMD switchable discrete graphics, 19
W for use with HP Pavilion 15 Notebook PC computer models
762525-001 TouchPad board (with bracket and cable) In Ash Silver for use
with HP Pavilion 15 Notebook PC computer models
762526-001 System board AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600
MHz DDR3L, quad core, 15 W) for use with Windows Standard
762527-601 System board AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2,
1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
762528-001 System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz
DDR3L, quad core, 15 W) for use with Windows Professional HP
762529-001 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard. and numeric keypad black for use in the
United States
island-style Keyboard and numeric keypad black for use in the
United Kingdom
island-style Keyboard and numeric keypad black for use in
Germany
France
island-style Keyboard and numeric keypad black for use in Italy
island-style Keyboard and numeric keypad black for use in Spain
Portugal
Turkey
Turkey
island-style Keyboard and numeric keypad black for use in Latin
America
island-style Keyboard and numeric keypad black for use in Saudi
Arabia
Hungary
Russia

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
Bulgaria
Romania
Thailand
Japan
762529-A41 Top cover (includes keyboard and cable): With full size textured
Europe
762529-AB1 Top cover (includes keyboard and cable): With full size textured
Taiwan
762529-AD1 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard and numeric keypad black for use in South
Korea
762529-B31 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard and numeric keypad black for International
use
762529-BA1 Top cover (includes keyboard and cable): With full size textured
Adriatics
762529-BB1 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard and numeric keypad black for use in Israel
762529-BG1 Top cover (includes keyboard and cable): With full size textured
Switzerland
762529-DB1 Top cover (includes keyboard and cable): With full size textured
Canada
762529-DH1 Top cover (includes keyboard and cable): With full size textured
Netherlands
762529-FL1 Top cover (includes keyboard and cable): With full size textured
Czech and Slovackia
762529-FP1 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard and numeric keypad black for use in South
Africa

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
island-style Keyboard and numeric keypad White for use in the
United States
United Kingdom
island-style Keyboard and numeric keypad White for use in
Germany
France
island-style Keyboard and numeric keypad White for use in Italy
Spain
Portugal
Turkey
Greece
island-style Keyboard and numeric keypad White for use in Latin
America
Saudi Arabia
Hungary
Russia
Bulgaria
Romania

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
Thailand
Japan
762530-A41 Top cover (includes keyboard and cable): With full size textured
Europe
762530-AB1 Top cover (includes keyboard and cable): With full size textured
Taiwan
762530-AD1 Top cover (includes keyboard and cable): With full size textured
South Korea
762530-B31 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard and numeric keypad White for
International use
762530-BA1 Top cover (includes keyboard and cable): With full size textured
Adriatic
762530-BB1 Top cover (includes keyboard and cable): With full size textured
island-style Keyboard and numeric keypad White for use in Israel
762530-BG1 Top cover (includes keyboard and cable): With full size textured
Switzerland
762530-DB1 Top cover (includes keyboard and cable): With full size textured
Canada
762530-DH1 Top cover (includes keyboard and cable): With full size textured
Netherlands
762530-FL1 Top cover (includes keyboard and cable): With full size textured
Spain
762530-FP1 Top cover (includes keyboard and cable): With full size textured
South Africa
Spain
1600 MHz DDR3L, quad core, 15 W) for use with Windows

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
762533-001 Top cover for HP Pavilion 15 Notebook PC computer models

with full size texture black d island-style Keyboard, and numeric
keypad red for use in the United States

with full size textured black island-style Keyboard, and numeric
keypad red for use in the United Kingdom

with full size textured island-style Keyboard, and numeric keypad
red for use in the France

keypad red for use in the Spain

with full size textured black island-style Keyboard, numeric
keypad red for use in the Latin America

keypad red for use in the Russia

keypad red for use in the Japan
762533-AD1 Top cover for HP Pavilion 15 Notebook PC computer models

keypad red for use in South Korea
762533-B31 Top cover for HP Pavilion 15 Notebook PC computer models

keypad red for use International use
762533-BA1 Top cover for HP Pavilion 15 Notebook PC computer models

with full size textured island-style Keyboard, numeric keypad
Beats Audio for use in Slovenia
762533-DB1 Top cover for HP Pavilion 15 Notebook PC computer models

keypad Beats Audio for use in Canada

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
762533-DH1 Top cover for HP Pavilion 15 Notebook PC computer models

keypad Beats Audio for use in the Netherlands
762533-FL1 Top cover for HP Pavilion 15 Notebook PC computer models

with full size textured black island-style Keyboard, numeric
keypad Beats Audio for use in the Czech and Slovackia
762544-001 Display panel full HD cable for non-Touchscreen models

(includes webcamera/microphone module cable and screws) for
HP Pavilion 15 Notebook PC computer models
762545-001 Webcamera/microphone module for Touchscreen models
763100-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in

natural silver

snow white

vibrant red

aqua blue
763104-001 Rubber kit for HP Pavilion 15 Notebook PC
763105-001 Display Hinge Kit, touchscreen (includes left and right hinges
763421-001 System board AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz

763423-001 System board EI6010 (1.35 GHz, 1 MB L2), dual 1 0W, Max
DDR3L-1333 for use with FreeDOS and Ubuntu Linux HP

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
763423-501 System board EI6010 (1.35GHz, 1MB L2), Dual 10W, Max
DDR3L-1333 for use with Windows Standard HP Pavilion 17
Notebook PC
763424-001 System board AMD A76M FCH chipset, AMD A10-5745M (2.9
GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for
use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook
PC
Standard HP Pavilion 17 Notebook PCC
763426-001 Optical drive, DVD+/-RW DL SuperMulti Natural silver finish for

use with Windows Standard HP Pavilion 17 Notebook PCC
763428-001 System board AMD A76M FCH chipset, AMD M260 A10-5745M
(2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25
W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17
Notebook PC
W) for use with Windows Standard HP Pavilion 17 Notebook PC

computer touch screen models (includes left and right wireless
763572-001 Display panel HD cable for non-Touchscreen models (includes

webcamera/microphone module cable and screws) for HP
Pavilion 15 Notebook PC computer models
763590-001 Display panel HD cable for non-Touchscreen models (includes


computer non-touch models (includes left and right wireless

computer touch screen models (includes left and right wireless

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
763699-001 Power Connector for use with HP Pavilion 17 Notebook PC

computer
763706-001 Display Hinge Kit, non-touchscreen (includes left and right

hinges and screws) for HP Pavilion 17 Notebook PC
763708-001 Power button board (includes cable) for HP Pavilion 17

Notebook PC computer models
763710-001 Battery Board (For use only with HP Pavilion 17 Computer

models)
763714-001 Rubber kit for HP Pavilion 17 Notebook PC
763717-001 Speaker Kit (includes left and right front speakers and cables) for
764080-001 Heat sink assembly for use only on computer models equipped
764081-001 Base enclosure caps (Included in the plastics kit) for HP Pavilion
15 Notebook PC computer models
with AMD processors and discrete graphics 25 W
764622-001 Display panel 15.6 WLED AG HD Touchscreen with bezel

(includes screws)
764623-001 Display panel 15.6 WLED AG full HD SVA (includes screws)
765356-001 Display Hinge Kit, touchscreen (includes left and right hinges
765773-001 Display back cover (includes screws) Snow white finish for HP
765774-001 Display back cover (includes screws) aqua blue finish for HP
765775-001 Display back cover (includes screws) natural silver finish for HP
765776-001 Display back cover (includes screws) Vibrant red finish for HP
765777-001 Display back cover (includes screws) Snow white finish,

765778-001 Display back cover (includes screws) Aqua blue finish,

765779-001 Display back cover (includes screws) Natural silver finish,

765780-001 Display back cover (includes screws) Vibrant red finish,


number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
765781-001 Base enclosure Snow white finish for HP Pavilion 17 Notebook

PC
765782-001 Display bezel (includes screws)
765785-001 Display panel SXGA cable for non-Touchscreen models

(includes webcamera/microphone module cable and screws) for
765786-001 Display panel SXGA cable for Touchscreen models (includes


hardware kit with optical drive bezel and bracket): Snow white
finish
765788-001 Fan for use with HP Pavilion 17 Notebook PC computer models
765789-001 Base enclosure caps (Included in the plastics kit) for HP Pavilion
17 Notebook PC computer models
765790-001 Screw Kit for HP Pavilion 17 Notebook PC
765792-001 TouchPad board (with bracket and cable) In Ash Silver for HP

hardware kit with optical drive bezel and bracket): aqua blue
finish for HP Pavilion 17 Notebook PC

with full size textured island-style Keyboard and numeric keypad
black for use in the United States

black for use in the United Kingdom

black for use in Germany

black for use in France

black for use in Italy

black for use in Spain

black for use in Portugal

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141

black for use in Turkey

black for use in Greece

black for use in Saudi Arabia

black for use in Hungary

black for use in Russia

black for use in Bulgaria

black for use in Romania
765806-A41 Top cover for HP Pavilion 17 Notebook PC computer models

black for use in Belgium

black for International use

black for use in Slovenia
765806-BB1 Top cover for HP Pavilion 17 Notebook PC computer models

black for use in Israel
765806-BG1 Top cover for HP Pavilion 17 Notebook PC computer models

black for use in Switzerland

black for use in Canada

black for use in Nordic regions

black for use in Czech and Slovackia

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141

white for use in the United States

white for use in the United Kingdom

white for use in the Germany

white for use in the France

white for use in the Italy

white for use in the Spain
765807131 Top cover for HP Pavilion 17 Notebook PC computer models

white for use in the Portugal

white for use in the Turkey

white for use in the Greece

white for use in the Saudi Arabia

white for use in the Hungary

white for use in the Russia

white for use in the Bulgaria

white for use in the Romania
765807-A41 Top cover for HP Pavilion 17 Notebook PC computer models

white for use in the Belgium

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141

white for International use

white for use in the Belgium
765807-BB1 Top cover for HP Pavilion 17 Notebook PC computer models

white for use in the Israel
765807-BG1 Top cover for HP Pavilion 17 Notebook PC computer models

white for use in the Switzerland

white for use in the Canada

white for use in the Nordic regions

white for use in the Czech and Slovackia
766469-001 System board Intel Core i5-4210U 1.7 GHz processor, SC turbo
up to 2.6 GHz (3.0 MB L3 cache, dual core, 15 W) for use with
Windows Professional HP Pavilion 15 Notebook PC available for
766471-001 Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual
core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion
15 Notebook PC
Notebook PC
Notebook PC
766472-001 System board Intel Core 840M i7-4510U 2.0 GHz processor, SC
turbo up to 3.1 GHz (2 MB L3 cache, dual core, 15 W) for use

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard HP Pavilion 15 Notebook PC available
766476-601 System Board Intel Core 830M i5-4210U 1.7 GHz processor, SC
766478-001 Intel Core 830M i3-4010U 1.7 GHz processor (2 MB L3 cache,


dual core, 15 W) for use with Windows Standard HP Pavilion 15
Notebook PC

dual core, 15 W) for use with Windows Professional HP Pavilion
15 Notebook PC
766480-001 System board Intel Pentium N3530, turbo up to 2.58 GHz (2 MB

L2 cache, quad core, SDP 4.5 W) for use with FreeDOS and

L2 cache, quad core, SDP 4.5 W) for use with Windows

766687-001 15.6 WLED AG full HD Touchscreen with bezel flat display panel
(includes screws)
766713-501 System board AMD A8-5545M Windows Standard for use with

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook
PC
use with Windows Professional HP Pavilion 15 Notebook PC
W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15
Notebook PC
W) for use with Windows Standard HP Pavilion 15 Notebook PC
W) for use with Windows Professional HP Pavilion 15 Notebook
PC
766723-001 Subwoofer for HP Pavilion 15 Notebook PC computer models for

computers equipped with Beats Audio
766724-001 Display back cover (includes screws): For Beats Audio,

766725-001 Base enclosure: for Beats Audio, Touchscreen for HP Pavilion

15 Notebook PC

hardware kit with optical drive bezel and bracket): vibrant red for
766903-001 17.3 WLED AG HD touchscreen flat display panel (includes

screws)
766904-001 17.3 WLED AG BrightView HD flat display panel (includes

screws) available for Windows 8.1 and Windows 7
766905-001 17.3 WLED AG full HD flat display panel (includes screws)

766906-001 17.3 WLED AG touchscreen full HD flat display panel (includes

screws)
766908-001 Base enclosure: aqua finish for use with HP 17 Notebook PC
766909-001 Base enclosure: natural silver finish for use with HP 17 Notebook
PC
766910-001 Base enclosure: vibrant red finish for use with HP 17 Notebook
PC

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
767059-001 TouchPad board (with bracket and cable) in natural silver finish
for use with HP 17 Notebook PC
767120-001 USB board for use with HP Pavilion 17 Notebook PC computer

models
with UMA graphics (includes replacement thermal material): For
use only on computer models equipped with AMD processors
and UMA graphics 19 W
and UMA graphics 19 W
and UMA graphics 8.5 W
767410-001 System board Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB
L3, dual 15 W for use with FreeDOS and Ubuntu Linux HP
L3, dual 15 W for use with Windows Standard HP Pavilion 17
core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion
17 Notebook PC
Notebook PC
up to 3.1 GHz (4 MB L3 cache, dual core, 15 W) for use with
up to 3.1 GHz (4 MB L3 cache, dual core, 15 W) for use with

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141

767415-001 System board Intel Core 830M i3-4030U (1.9 GHz), 1600 MHz/3
MB L3, dual 15W for use with FreeDOS and Ubuntu Linux HP
767415-501 System board Intel Core 830M i3-4030U (1.9GHz), 1600MHz/

3MB L3, Dual 15W for use with Windows Standard HP Pavilion
17 Notebook PC available for Windows 8.1 and Windows 7


dual core, 15 W) for use with Windows Standard HP Pavilion 17
Notebook PC

L2 cache, quad core, SDP 4.5 W) for use with FreeDOS and

767420-001 System board Intel Celeron N2830 (up to 2.42 GHz) 1333 MHz/2
MB L2, dual SDP4.5 W for use with FreeDOS and Ubuntu Linux
767420-501 System board Intel Celeron N2830 (up to 2.42 GHz) 1333 MHz/2
MB L2, dual SDP4.5 W for use with Windows Standard HP
767516-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for

Beats Audio
773501-001 Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC
774767-001 Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/

3MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP

3MB L3, Dual 15W for use with Windows Standard HP Pavilion
15 Notebook PC

3MB L3, Dual 15 W for use with Windows Professional HP

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
L3, dual 15 W for use with Windows Professional HP Pavilion 15
774769-001 Intel Core 840M i7-4500U (1.8 GHz, SC turbo up to 3.0 GHz),
1600 MHz/2 MB L3, Dual 15 W for use with FreeDOS and
1600 MHz/2 MB L3, Dual 15 W for use with Windows Standard
1600 MHz/2 MB L3, Dual 15 W for use with Windows
774770-001 Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz),

1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu


1600MHz/2 MB L3, Dual 15W for use with Windows Professional

1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu


1600MHz/2 MB L3, Dual 15 W for use with Windows
Professional HP Pavilion 15 Notebook PC for use with FreeDOS
and Ubuntu Linux
MB L3, dual 15 W for use with FreeDOS and Ubuntu Linux HP
MB L3, dual 15 W for use with Windows Standard HP Pavilion
774772-601 System board Intel Core 830Mi3-4030U (1.9 GHz), 1600 MHz/3
MB L3, dual 15 W for use with Windows Professional HP
Pavilion 15 Notebook PC available for Windows 8.1 and
Windows 7

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
776506-001 Hardware sleeve for HP Pavilion 15 Notebook PC
777194-001 Display back cover (includes screws): neon purple finish for HP
777195-001 Display back cover (includes screws): neon purple finish for HP
777196-001 Base enclosure: neon purple finish for HP Pavilion 17 Notebook

PC

hardware kit with optical drive bezel and bracket) for HP Pavilion
17 Notebook PC neon purple
777944-001 Hard drive rubber bracket, left and right
778188-005 500 GB hard drive, 5400-RPM for use with HP Pavilion 15

778190-005 750 GB hard drive, 5400-RPM available for Windows 8.1 and
Windows 7
778192-005 1 TB Hard drive 5400 rpm, 9.5 mm available for Windows 8.1
and Windows 7
778259-001 Display back cover (includes screws), neon purple HP Pavilion

15 Notebook PC Intel computer model
778260-001 Display back cover (includes screws), neon purple touchscreen

HP Pavilion 15 Notebook PC Intel computer model
778262-001 Optical drive hardware neon purple
778263-001 Display back cover (includes screws): neon purple, touchscreen

for use with Windows Professional HP Pavilion 15 Notebook PC
778264-001 Base enclosure: neon purple for use with Windows Professional

neon purple
778266-001 Optical drive Blu-ray Disc R/RW with SuperMulti for HP Pavilion
15 Notebook PC AMD models only
778856001 Optical drive Blu-ray Disc R/RW with SuperMulti for HP Pavilion
15 Notebook PC AMD models only
778946-001 System board Intel Core i5-4200U (1.6 GHz, SC turbo up to 2.6
GHz), 1600 MHz/3 MB L3, dual 15 W for use with FreeDOS and
778946-501 System board Intel Core i5-4200U (1.6 GHz, SC turbo up to 2.6
GHz), 1600 MHz/3 MB L3, dual 15 W for use with Windows
1600 MHz/ 2 MB L3, Dual 15 W for use with FreeDOS and

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
1600 MHz/2 MB L3, Dual 1 5W for use with Windows Standard
779127-001 System board Intel Core i3-4005U (1.7GHz), 1600 MHz/3 MB

L3, dual 15 W for use with FreeDOS and Ubuntu Linux for use
with HP Pavilion 17 Notebook PC
L3, dual 15 W for use with FreeDOS and Ubuntu Linux for use
779639-001 Back cover neon purple for use with Windows Standard HP
L3, dual 15 W for use with Windows Professional HP Pavilion 15
779840-001 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2
MB L3, Dual 15 W
779840-501 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/2
MB L3, dual 15 W for use with Windows Standard HP Pavilion
779840-601 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/2
MB L3, dual 15 W for use with Windows Professional HP
Pavilion 15 Notebook PC available for Windows 8.1 and
Windows 7
780084-001 Base enclosure snow white for use with AMD processors for use
780085-001 Base enclosure aqua blue for use with AMD processors for use

number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
780086-001 Base enclosure natural silver for use with AMD processors for
use with HP Pavilion 17 Notebook PC
780087-001 Base enclosure vibrant red for use with AMD processors for use
780088-001 Base enclosure neon purple for use with AMD processors for
780094-001 Base enclosure natural silver for use with Intel processors for
780095-001 Base enclosure snow white for use with Intel processors for use
780096-001 Base enclosure vibrant red for use with Intel processors for use
780097-001 Base enclosure aqua blue for use with Intel processors for use
780099-001 Base enclosure neon purple for use with Intel processors for use
780212001 Heat sink 8.5 W discrete for use with Intel computer models
781764-001 TouchPad board ash silver with cable for AMD computers
781765-001 TouchPad board ano silver with cable for AMD computers
781767-001 TouchPad board with bracket and cable in ano silver for AMD
computers
781768-001 TouchPad board with bracket and cable ano silver for AMD
computers
781769-001 TouchPad board with bracket and cable for AMD computers
using Beats Audio
782940-001 Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2



784982-001 Heat spreader for use with Intel computer models
787484-001 Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 cache,

quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux


number
TPN- TPN- TPN- TPN-

Q140 Q143 Q144 Q141
787485-001 Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2 MB L2,
dual SDP4.5 W for use with FreeDOS and Ubuntu Linux for use
787485-501 Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2MB L2,
dual SDP4.5 W for use with Windows Standard HP Pavilion 17
Notebook PC

quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux


quad core, SDP 4.5 W) for use with Windows Professional
787516-001 Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete
processor (2 MB L2 cache, quad core, SDP 4.5 W) for use with
788385-001 Base enclosure neon purple for use with Intel processors for use
790017-001 Display back cover (includes screws), touchscreen HP Pavilion

15 Notebook PC Intel computer model
790018-001 Base enclosure for use with Intel processors for use with HP
Pavilion 15 Notebook PC touchscreen computers
790019-001 Optical drive hardware kit for touchscreen Intel computer models

4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic
70 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.
Service considerations 71
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon
junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe
materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 73
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm 10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V

5 Removal and replacement procedures for
Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.
Component replacement procedures

NOTE: HP continually improves and changes product parts. For complete and current information
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
NOTE: Please read and follow the procedures described here to access and replace Customer Self-
Repair parts successfully.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There may be as many as five screws that must be removed, replaced, and/or loosened when
servicing Customer Self-Repair parts. Make special note of each screw size and location during
removal and replacement.
Component replacement procedures 75

Battery
Description Spare part number
4-cell, 41 WHr 2.8AH Li-ion battery 756743-001
Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Slide the battery lock latch (1) and then slide the battery release latch (2) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery upward (3), and then remove the battery from the computer (4).
Reverse this procedure to install the battery.
76 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive
NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The
optical drive connector board and cable are removed when removing the system board and not part
of the customer replacement procedure of the optical drive.
Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and bracket):
Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive 762503-001
bezel and bracket):
Blu-ray Disc R/RW with SuperMulti fo AMD models only 778266-001
Optical drive hardware kit for touchscreen Intel computer models 790019-001
Before removing the optical drive, follow these steps:

4. Remove the battery (see Battery on page 76).
Remove the optical drive:
1. Remove the screw (1) that secures the optical drive to the computer.

2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive.
3. Remove the optical drive from the computer.

4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
5. Remove the two screws (1) that secure the optical drive bracket to the optical drive.
6. Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
78 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for
Authorized Service Provider parts
NOTE: HP continually improves and changes product parts. For complete and current information
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
CAUTION: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only
parts.
There are as many as 83 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during
removal and replacement.

Base enclosure
With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in the 762529-001
United States
With full size textured island-style Keyboard and numeric keypad black for use in the United 762529-031
Kingdom
With full size textured island-style Keyboard and numeric keypad black for use in Germany 762529-041
With full size textured island-style Keyboard and numeric keypad black for use in France 762529-051
With full size textured island-style Keyboard and numeric keypad black for use in Italy 762529-061
With full size textured island-style Keyboard and numeric keypad black for use in Spain 762529-071
With full size textured island-style Keyboard and numeric keypad black for use in Portugal 762529-131
With full size textured island-style Keyboard and numeric keypad black for use in Turkey 762529-141
With full size textured island-style Keyboard and numeric keypad black for use in Greece 762529-151
With full size textured island-style Keyboard and numeric keypad black for use in Latin America 762529-161
With full size textured island-style Keyboard and numeric keypad black for use in Saudi Arabia 762529-171
With full size textured island-style Keyboard and numeric keypad black for use in Hungary 762529-211
With full size textured island-style Keyboard and numeric keypad black for use in Russia 762529-251
With full size textured island-style Keyboard and numeric keypad black for use in Bulgaria 762529-261
With full size textured island-style Keyboard and numeric keypad black for use in Romania 762529-271
With full size textured island-style Keyboard and numeric keypad black for use in Thailand 762529-281
With full size textured island-style Keyboard and numeric keypad black for use in Japan 762529-291
With full size textured island-style Keyboard and numeric keypad black for use in Europe 762529-A41
With full size textured island-style Keyboard and numeric keypad black for use in Taiwan 762529-AB1
With full size textured island-style Keyboard and numeric keypad black for use in South Korea 762529-AD1
With full size textured island-style Keyboard and numeric keypad black for International use 762529-B31
With full size textured island-style Keyboard and numeric keypad black for use in the Adriatics 762529-BA1
With full size textured island-style Keyboard and numeric keypad black for use in Israel 762529-BB1
With full size textured island-style Keyboard and numeric keypad black for use in Switzerland 762529-BG1
With full size textured island-style Keyboard and numeric keypad black Canada 762529-DB1
With full size textured island-style Keyboard and numeric keypad black for use in the 762529-DH1
Netherlands
With full size textured island-style Keyboard and numeric keypad black for use in Czech and 762529-FL1
Slovackia
With full size textured island-style Keyboard and numeric keypad black for use in South Africa 762529-FP1
With full size textured island-style Keyboard, TouchPad, and numeric keypad white for use in the 762530-001
United States
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
With full size textured island-style Keyboard and numeric keypad white for use in the United 762530-031
Kingdom
With full size textured island-style Keyboard and numeric keypad white for use in Germany 762530-041
With full size textured island-style Keyboard and numeric keypad white for use in France 762530-051
With full size textured island-style Keyboard and numeric keypad white for use in Italy 762530-061
With full size textured island-style Keyboard and numeric keypad white for use in Spain 762530-071
With full size textured island-style Keyboard and numeric keypad white for use in Portugal 762530-131
With full size textured island-style Keyboard and numeric keypad white for use in Turkey 762530-141
With full size textured island-style Keyboard and numeric keypad white for use in Greece 762530-151
With full size textured island-style Keyboard and numeric keypad white for use in Latin America 762530-161
With full size textured island-style Keyboard and numeric keypad white for use in Saudi Arabia 762530-171
With full size textured island-style Keyboard and numeric keypad white for use in Hungary 762530-211
With full size textured island-style Keyboard and numeric keypad white for use in Russia 762530-251
With full size textured island-style Keyboard and numeric keypad white for use in Bulgaria 762530-261
With full size textured island-style Keyboard and numeric keypad white for use in Romania 762530-271
With full size textured island-style Keyboard and numeric keypad white for use in Thailand 762530-281
With full size textured island-style Keyboard and numeric keypad white for use in Japan 762530-291
With full size textured island-style Keyboard and numeric keypad white for use in Europe 762530-A41
With full size textured island-style Keyboard and numeric keypad white for use in Taiwan 762530-AB1
With full size textured island-style Keyboard and numeric keypad white for use in South Korea 762530-AD1
With full size textured island-style Keyboard and numeric keypad white for International use 762530-B31
With full size textured island-style Keyboard and numeric keypad white for use in the Adriatics 762530-BA1
With full size textured island-style Keyboard and numeric keypad white for use in Israel 762530-BB1
With full size textured island-style Keyboard and numeric keypad white for use in Switzerland 762530-BG1
With full size textured island-style Keyboard and numeric keypad white for use in Canada 762530-DB1
With full size textured island-style Keyboard and numeric keypad white for use in the 762530-DH1
Netherlands
With full size textured island-style Keyboard and numeric keypad white for use in Czech and 762530-FL1
Slovakia
With full size textured island-style Keyboard and numeric keypad white for use in South Africa 762530-FP1
With full size textured island-style Keyboard, TouchPad and numeric keypad Beats Audio for use 762533-001
in the United States
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in the 762533-031
United Kingdom
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in France 762533-051
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Spain 762533-071

With full size textured island-style Keyboard and numeric keypad Beats Audio in Latin America 762533-161
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Russia 762533-251
With full size textured island-style Keyboard and numeric keypad Beats Audio for International 762533-B31
use
With full size textured island-style Keyboard, TouchPad and numeric keypad Beats Audio for use 762533-BA1
in Slovenia
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Canada 762533-DB1
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in the 762533-DH1
Netherlands
With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Czech 762533-FL1
and Slovackia
States
Kingdom
With full size textured island-style Keyboard and numeric keypad black for use in Germany 765806-041
With full size textured island-style Keyboard and numeric keypad black for use in France 765806-051
With full size textured island-style Keyboard and numeric keypad black for use in Spain 765806-071
With full size textured island-style Keyboard and numeric keypad black for use in Portugal 765806-131
With full size textured island-style Keyboard and numeric keypad black for use in Turkey 765806-141
With full size textured island-style Keyboard and numeric keypad black for use in Greece 765806-151
With full size textured island-style Keyboard and numeric keypad black for use in Saudi Arabia 765806-171
With full size textured island-style Keyboard and numeric keypad black for use in Hungary 765806-211
With full size textured island-style Keyboard and numeric keypad black for use in Russia 765806-251
With full size textured island-style Keyboard and numeric keypad black for use in Bulgaria 765806-261
With full size textured island-style Keyboard and numeric keypad black for use in Romania 765806-271
With full size textured island-style Keyboard and numeric keypad black for use in Belgium 765806-A41
With full size textured island-style Keyboard and numeric keypad black for International use 765806-B31
With full size textured island-style Keyboard and numeric keypad black for use in Slovenia 765806-BA1
With full size textured island-style Keyboard and numeric keypad black for use in Israel 765806-BB1
With full size textured island-style Keyboard and numeric keypad black for use in Switzerland 765806-BG1
With full size textured island-style Keyboard and numeric keypad black for use in Canada 765806-DB1
With full size textured island-style Keyboard and numeric keypad black for use in Nordic regions 765806-DH1
With full size textured island-style Keyboard and numeric keypad black for use in Czech and 765806-FL1
Slovackia
States
Kingdom
With full size textured island-style Keyboard and numeric keypad white for use in Germany 765807-041
With full size textured island-style Keyboard and numeric keypad white for use in France 765807-051
With full size textured island-style Keyboard and numeric keypad white for use in Spain 765807-071
With full size textured island-style Keyboard and numeric keypad white for use in Portugal 765807-131
With full size textured island-style Keyboard and numeric keypad white for use in Turkey 765807-141
With full size textured island-style Keyboard and numeric keypad white for use in Greece 765807-151
With full size textured island-style Keyboard and numeric keypad white for use in Saudi Arabia 765807-171
With full size textured island-style Keyboard and numeric keypad white for use in Hungary 765807-211
With full size textured island-style Keyboard and numeric keypad white for use in Russia 765807-251
With full size textured island-style Keyboard and numeric keypad white for use in Bulgaria 765807-261
With full size textured island-style Keyboard and numeric keypad white for use in Romania 765807-271
With full size textured island-style Keyboard and numeric keypad white for use in Belgium 765807-A41
With full size textured island-style Keyboard and numeric keypad white for International use 765807-B31
With full size textured island-style Keyboard and numeric keypad white for use in Slovenia 765807-BA1
With full size textured island-style Keyboard and numeric keypad white for use in Israel 765807-BB1
With full size textured island-style Keyboard and numeric keypad white for use in Switzerland 765807-BG1
With full size textured island-style Keyboard and numeric keypad white for use in Canada 765807-DB1
With full size textured island-style Keyboard and numeric keypad white 765807-DH1
With full size textured island-style Keyboard and numeric keypad white for use in Nordic regions 765807-FL1
Base enclosure

For Beats Audio 766725-001
For use with HP Pavilion 15 Notebook PC Intel touchscreen computers 788385-001
For use with Intel processors for use with HP Pavilion 15 Notebook PC Intel computer models 790018-001
Base enclosure caps
Before disassembling the computer, follow these steps:

5. Remove the optical drive.
Remove the base enclosure:
1. Turn the computer face down, and remove the rubber feet (1), the two screws (2) and lift the end
caps (3).
2. Remove the ten Phillips screws.

3. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive
bay and one screw (3) near the display hinge.
NOTE: Some models may have two screws in the optical drive bay (2).
4. Turn the computer right side up and carefully remove the top cover.
NOTE: Use a thin, non-conductive tool to lift the top cover..
5. Carefully disconnect the following cables:

Power button cable (1)
Keyboard cable (2)
TouchPad cable (3)
Lift the top cover (4) to remove it from the computer.
Reverse this procedure to install the top cover and base enclosure.

Display panel
Display bezel (includes screws) for HP Pavilion 17 Notebook PC 765782-001
Display bezel (includes screws) for HP Pavilion 15 Notebook PC 762512-001
Display Hinge Kit (includes left and right hinges and screws)
Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 763706-001
Notebook PC
Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17 765356-001
Notebook PC
Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 762520-001
Notebook PC
Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17 763105-001
Notebook PC
15.6 LED BrightView HD SVA HD, WLED, SVA flat display panel available for Windows 8.1 and 762513-001
Windows 7 (includes screws)
15.6 WLED AG HD Touchscreen with bezel (includes screws) 764622-001
15.6 WLED AG full HD SVA available for Windows 8.1 and Windows 7 (includes screws) 764623-001
15.6 WLED AG full HD Touchscreen with bezel flat display panel (includes screws) 766687-001
17.3 WLED AG HD touchscreen flat display panel flat display panel (includes screws) 766903-001
17.3 WLED AG BrightView HD flat display panel available for Windows 8.1 and Windows 7 (includes 766904-001
screws)
17.3 WLED AG full HD flat display panel available for Windows 8.1 and Windows 7 (includes screws) 766905-001
17.3 WLED AG touchscreen full HD flat display panel (includes screws) 766906-001
Antenna Kit (includes left and right wireless antenna cables and transceivers and screws) for HP 762518-001
Antenna Kit, Touchscreen (includes left and right wireless antenna cables and transceivers 763568-001
Antenna Kit, Touchscreen (includes left and right wireless antenna cables and transceivers and 763692-001
screws) for HP Pavilion 15 Notebook PC
Display panel SXGA cable for non-Touchscreen models (includes webcamera/ microphone module 765785-001
cable and screws) for HP Pavilion 17 Notebook PC computer models
Display panel SXGA cable for Touchscreen models (includes webcamera/ microphone module cable 765786-001
and screws) for HP Pavilion 17 Notebook PC computer models
Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module 762519-001
Display panel full HD cable for Touchscreen models (includes webcamera/ microphone module cable 763590-001
and screws) for HP Pavilion 15 Notebook PC computer models
Display panel full HD cable for non-Touchscreen models (includes webcamera/ microphone module 762544-001
Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module 763572-001
Display back cover (includes screws):
Neon purple finish 779639001
For Beats Audio, Touchscreen 766724-001
Touchscreen 790017-001
Webcamera/Microphone
Webcamera/microphone module (includes adhesive and screws) 762521-001
Webcamera/microphone module, Touchscreen (includes adhesive and screws) 762545-001

Before removing the display panel, follow these steps:
6. Remove the top cover from the base enclosure (see Base enclosure on page 80).
Remove the display panel:
1. Open the computer.
2. Disengage the display cable (1) and disconnect the display connector (2) on the left side base of
the display panel.
3. On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the
retaining tabs (4).
4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2).
NOTE: The power connector cover has two screws, however, the screw on the left is removed
during the base enclosure and top cover removal process. Removing the cover is required for
the display panel removal.
NOTE: You will remove the power connector after you have removed the system board. This
procedure is to remove the power connector cover.
5. Remove the six Phillips screws (1) on the left and one broadhead screw (2) on the right side
base of the display panel. Lift the panel up (3).
NOTE: Support the display panel as you are removing the screws.

6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the
display panel hinge (3) to release it.
7. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and
lift the display panel (4).
NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel.
8. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the
display panel to the back cover and lift the display panel (2) carefully.
NOTE: Depending on your specific model, some computers only have four display panel
screws.
9. Remove the display panel side bracket (select models only) by removing the four Phillips screws
(1) and releasing the side bracket (2).
NOTE: If your computer model does not have side brackets, skip to the next step.

10. If it is necessary to remove the display panel cable or access the webcamera and microphone,
follow these steps. With the display bezel upside down, disconnect the cable from the
webcamera/microphone (1) and from the routing channel built into the back cover.
Carefully release the cable from the channel guides, the guides in the display hinge, and remove
the display panel cable (2). Lift the cable (3) to remove it.
11. On select models, removing the cable also requires disengaging it from the channels in the
hinges and disconnecting from the display panel. To disconnect the cable from the display
panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the
display cable connector (1) and remove the display connector (2).
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1)
from the adhesive holding it in place on the display bezel and disconnect the module connector
(2) if you have not already done so when removing the display cable.
13. If it is necessary to replace the WLAN antenna cable, follow these procedures:
a. Position the display back cover face up.
b. Remove the display brackets by removing the eight Phillips and broadhead screws (1)
securing the hinge brackets to the back cover, and then lift the brackets (2) to remove
them.
c. Release the wireless antenna transceivers (1) from the display bezel. (The wireless
antenna transceivers are attached to the display bezel with double-sided tape.)

d. Remove the wireless antenna from the retaining channels (2), and lift the antenna (3)
Reverse this procedure to install the display panel.
WLAN module
Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer models equipped 709848-005
with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on 753076-005
computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC
computer models available for Windows 8.1 and Windows 7
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter, for use only on 710662-005
computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC
computer models
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook 753077-005
PC computer models available for Windows 8.1 and Windows 7
RTL8188EE 802.11BGN 1x1 available for Windows 8.1 and Windows 7 709848-005
Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for HP Pavilion 15 AMD computer 724935-005
models available for Windows 8.1 and Windows 7
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
6. Remove the base enclosure and top cover (see Base enclosure on page 80).
Remove the WLAN module:
1. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1) if you have not
already done so to remove the display panel..
NOTE: The WLAN module may have two screws depending on the model.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The
#2 WLAN antenna cable is connected to the WLAN module #2 auxiliary terminal.
2. Remove the Phillips PM screw(s) (2) that secure the WLAN module to the system board. (The
WLAN module tilts up.)

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following
illustration.
TouchPad button board
For HP Pavilion 15 Notebook PC Intel computer models
In Ano silver 762506-001
In ash silver 762525-001
For HP Pavilion 15 Notebook PC AMD computer models
In Ano silver 781767-001
For use with Beats Audio 781769-001
For HP Pavilion 17 Notebook PC Intel computer models
In natural silver 767059-001
For HP Pavilion 17 Notebook PC AMD computer models
In Ash Silver 781765001
TouchPad board with bracket and cable in ano silver for AMD computers 781767-001
TouchPad board with bracket and cable ano silver for AMD computers 781768-001
TouchPad board with bracket and cable for AMD computers using Beats Audio 781769-001
Before removing the TouchPad button board, follow these steps:

Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the two broadhead screws (1) that secure the TouchPad button board bracket to the
top cover.
NOTE: Some models may have three screws for the TouchPad button board (1).

3. Remove the TouchPad board by carefully pushing the TouchPad down (2) and routing the cable
through the opening (3) (the cable was disconnected earlier from the top cover).
Reverse this procedure to install the TouchPad button board.
Battery Board (select models only)

Battery board for HP Pavilion 17 Notebook PC 763710-001
The battery board is for select HP Pavilion 17 Notebook PC computer models.

Before removing the battery board, follow these steps:
Remove the battery board:
1. Turn the computer, with the front edge toward you.
2. Remove the two screws (1).
3. Lift the battery board (2) to remove it.
Reverse this procedure to install the battery board.
Optical drive connector

NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See
the Optical drive removal for more information for the spare part kit information.)
Before removing the optical drive connector board, follow these steps:
Remove the optical drive connector board:
Disconnect the cable from the ZIF connector (1), and then disconnect the optical drive connector
(2) from the tabs to remove it.

Reverse this procedure to install the optical drive connector board.
Subwoofer (select models only)

Subwoofer for Beats Audio HP Pavilion 15 Notebook PC computer models 763788-001
Before removing the subwoofer, follow these steps:

Remove the subwoofer:
Disconnect the subwoofer cable (1) from the system board, remove the three screws (2), and
then remove the subwoofer by lifting it straight up.
NOTE: Carefully disconnect the cable by grasping the sides of the connector and do not pull
from the cables.
Reverse this procedure to install the subwoofer.

USB board
USB board for use with HP Pavlion 17 Notebook PC computer models 767120-001
USB board for use with HP Pavlion 15 Notebook PC computer models 762497-001
Before removing the USB board, follow these steps:

Remove the USB board and cables:
1. Disconnect the USB cable from the ZIF connector (1).
2. Remove the Phillips screw securing the USB board (2), and lift the USB board (3) to remove it.
Reverse this procedure to install the USB board and cables.
Hard drive
1 TB, 5400 rpm, 9.5 mm 778192-005
750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778190-005
500 GB 5400 rpm 9.5 mm available for Windows 8.1 and Windows 7 778188-005
500 GB 5400 rpm 7 mm hybrid 732000-005
1 TB, 5400 rpm 9.5 mm available for Windows 8.1 and Windows 7 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm 732000-005
1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only 747375-005
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in natural silver 763100-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in snow white 763101-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in aqua blue 763103-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in vibrant red 763102-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in neon purple 778265-001
Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for Beats Audio 767516-001
Before removing the hard drive, follow these steps:

7. Remove the USB connector cable (see USB board on page 104).
Remove the primary hard drive:
Disconnect the hard drive cable from the system board (1), and then tilt the hard drive (2) and lift
to remove it (3).

If it is necessary to disassemble the hard drive:
Remove the hard drive cable (1), and then remove the hard drive bracket (2).
Reverse these procedures to reassemble and install the hard drive.
System board
NOTE: The system board spare part kit includes replacement thermal material.
For computer models equipped with Intel processors and UMA graphics
Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 767409-001
15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC
15 W) for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1
and Windows 7
15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC
15 W) for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1
and Windows 7
15 W) for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1
and Windows 7
Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/3MB L3, Dual 15W for use with 778946-001
Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/3MB L3, Dual 15 W for use with 774767-601
Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB L3, Dual 1 5W for use with FreeDOS and Ubuntu 767410-001
Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB L3, Dual 15 W for use with Windows Standard HP 767410-501
Pavilion 17 Notebook PC available for Windows 8.1 and Windows 7
Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu 774768-001
Intel Core i3-4030U (1.9GHz), 1600MHz/3M B L3, Dual 15 W for use with Windows Professional 774768-601
HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7
Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with 766471-001
Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use 787515-001
Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with 767419-001

Intel Celeron N2830 (up to 2.42GHz) 1333MHz/2MB L2, Dual SDP4.5W for use with FreeDOS 767420-001
and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC
Intel Celeron N2830 (up to 2.42GHz) 1333MHz/2MB L2, Dual SDP4.5W for use with Windows 767420-501
Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2 MB L2, dual SDP4.5 W for use with 787485-001
FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC
Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2MB L2, dual SDP4.5 W for use with 787485-501
Intel Core i3-4005U (1.7 GHz), 1600MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu 779839-001
Intel Core i3-4005U (1.7 GHz), 1600MHz/3 MB L3, Dual 15 W for use with Windows Standard 779839-501
Intel Core i3-4005U (1.7 GHz), 1600MHz/3 MB L3, Dual 15 W for use with Windows Professional 779839-601
Intel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu 779127-001
Linux
Intel Celeron N2830 (up to 2.42 GHz) 1333MHz/2 MB L2, Dual SDP4.5 W or use with FreeDOS 767420-001
and Ubuntu Linux HP Pavilion 17 Notebook PC
Intel Celeron N2830 (up to 2.42 GHz) 1333MHz/2 MB L2, Dual SDP4.5 W for use with Windows 767420-501
For computer models equipped with Intel processors and discrete switchable graphics
Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 1600MHz/2 MB L3, Dual 15W for 774769-001
use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC
Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 1600MHz/ 2 MB L3, Dual 15W for 778947-001
Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for 778948001
Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3 Dual 15W for 778949-001
Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15 W for 778949-501
Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual 767412-001
core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC
core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC
core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC
Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for 774770501

use with Windows Professional HP Pavilion 15 Notebook PC for use with FreeDOS and Ubuntu
Linux
Intel Core 830M i3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and 767415-001
Intel Core 830M i3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows 767415-501
Standard HP Pavilion 17 Notebook PC available for Windows 8.1 and Windows 7
Intel Core 830M i3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and 774772-001
Intel Core 830M i3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows 774772-501
Intel Core 830Mi3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows 774772-601
Professional HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7
Intel Core 830M i3-4010U 1.7 GHz processor (2 MB L3 cache, dual core, 15 W) for use with 766478-001
Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with FreeDOS and 779840-001
Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows 779840-501
Standard HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7
Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows 779840-601
Professional HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7
Intel Pentium 830 N3540, 2.16 turbo up to 2.66 GHz discrete processor (2 MB L2 cache, quad 787516-001
core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC
core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC
core, SDP 4.5 W) for use with Windows Professional HP Pavilion 15 Notebook PC
Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for 782940-001
For computer models equipped with AMD processors and UMA graphics
AMD A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with 763420-001
Windows Professioal HP Pavilion 15 Notebook PC
AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS 763421-001
AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows 763421-501
AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS 762528-001
EI6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for use with FreeDOS and Ubuntu 763423-001
EI6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for use with Windows Standard HP 763423-001
AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with 763424-001

AMD A8-5545M W8STD for use with Windows Standard HP Pavilion 15 Notebook PC 766713-501
For computer models equipped with AMD processors and Discrete graphics
AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use 763425-001
AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for 763428-001
Before removing the system board, follow these steps:

4. Remove the battery (see Battery on page 76),
7. Remove the subwoofer (see Subwoofer (select models only) on page 102).
8. Remove the WLAN module (see WLAN module on page 96).
Remove the system board:
1. Remove the following cables if you have not already done so:
Power connector board cable (1)
Display cables (2), and (3)
Speaker cable (4)
2. Disconnect the following cables if you have not already done so:
Subwoofer cable (1)
Optical drive cable (2)
Hard drive cable (3)
USB connector cable (4)

3. Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2).
NOTE: The power connector cover has two screws, however, the screw on the left is removed
during the base enclosure and top cover removal process.
NOTE: You will remove the power connector after you have removed the system board. This
procedure is to remove the power connector cover if did not remove it when removing the
display panel.
4. Remove the six Phillips screws (1).
5. Lift the system board (2), and then remove the system board (3) by sliding it up and to the right
at an angle.
Reverse this procedure to install the system board.
Speakers
Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC 763717-001
computer models
Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC 762502-001
computer models
Before removing the speakers, follow these steps:

9. Remove the system board (see System board on page 106).

Remove the speakers:
1. Turn the computer, with the front edge toward you.
2. Remove two screws (1).
3. Disengage the cables, and then remove the front speakers (2).
Reverse this procedure to install the speakers.
Memory modules
16 GB memory module for use with AMD HP Pavilion 15 computer models 756760-004
Before removing a memory module, follow these steps:

Remove the memory module:
1. Turn the system board over.
2. Spread the retaining tabs (1) on each side of the memory module slot to release the
memory module. (The memory module tilts up.)
CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch
the components on the memory module.
3. Slide the memory module forward (2) to remove it.
Reverse this procedure to install a memory module.
RTC battery
RTC battery 697917-001
Before removing the RTC battery, follow these steps:


Remove the RTC battery:
1. Turn the system board upside down.
2. Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the system
board.
Reverse this procedure to install the RTC battery on computer models. When installing the RTC
battery, make sure the + sign faces up.
Power connector
Before removing the power connector cable, follow these steps:

Remove the power connector cable:
NOTE: The power connector cover was removed during the system board removal.
1. Release the metal clip to disconnect the power connector cable (1) from the system board.
2. Disengage the cable from the clips (2).
3. Release the clips (3), and then remove the power connector cable (4).
Reverse this procedure to install the power connector cable and bracket.
Fan
Before removing the Fan, follow these steps:


Remove the fan:
1. Turn the system board upside down.
2. Disconnect the fan cable from the system board, and then remove the piece of tape that secures
the fan to the heat sink (1).
3. Remove the 3 screws securing the fan to the unit (2) and lift the fan to remove it (3).
4. Lift the fan (4) to remove it.
Reverse this procedure to install the fan.
Heat sink
For use only on computer models with Intel processors discrete memory 19 W 762524-001
For use only on computer models equipped with AMD processors and UMA graphics 19 W 767339-001
For use only on computer models equipped with AMD processors and discrete graphics 19W 767340-001
For use only on computer models equipped with AMD processors and UMA graphics 8.5W 767341-001
Heat sink 8.5 W discrete for use with Intel computer models 780212001
For use only on computer models equipped with AMD processors and discrete graphics 25 W 764083-001
For use only on computer models equipped with AMD processors and UMA graphics 8.5 W 767341-001
For use only on computer models with Intel processors discrete memory 19 W CB 777250-001
Heat spreader for use with Intel computer models 784982-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a
temperature sensor and is designed to turn on automatically when high temperature conditions exist.
These conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the heat sink, follow these steps:
10. Remove the fan (see Fan on page 119).
Remove the heat sink:

Loosen the seven captive screws in the order listed on the heat sink (1), and then remove the
heat sink (2).
NOTE: The heat sink may vary by computer model and may have a different number of
screws. The heat sink is marked with the order the screws should be removed in. Follow the
order shown.
NOTE: There is thermal paste between the heat sink and the processor.
Reverse this procedure to install the heat sink.
Power button board
Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001
Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models 763708-001
Before removing the Power button board, follow these steps:

Remove the Power button board and cable:
1. Turn the top cover upside down, with the back edge toward you.
2. Remove the 2 Phillips screws securing the Power button board to the base enclosure (1).
3. Remove the Power button board (2).
NOTE: The Power button board's cable is attached to the base enclosure.
Reverse this procedure to install the Power button board.

7 Windows Using Setup Utility (BIOS) and
HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 124).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,
select Exit Discarding Changes, and then press enter.
4. Select Yes.
124 Chapter 7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support
Assistant app.
For Windows 7, select Start > Help and Support > Maintain and go to Step 3 below.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
For Windows 7, open Windows Explorer by selecting Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Updating the BIOS 125

Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 126.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic
test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English
only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage Provides access to the latest UEFI version
1. Go to http://hp.com/go/techcenter/pcdiags.
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers pageProvides downloads for a specific product for earlier and later
versions
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
or
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
or
Click Download, and then select Run.
126 Chapter 7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
8 Ubuntu Linux Using Setup Utility (BIOS)
and System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility includes settings for the types of peripherals installed, the startup sequence of the computer,
and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer
from operating properly.
Starting Setup Utility

Turn on or restart the computer. While the computer is booting press esc. When the Startup
menu is displayed, press f10.
Using Setup Utility

Changing the language of Setup Utility
1. Start Setup Utility.
2. Use the arrow keys to select System Configuration > Language, and then press enter.
3. Use the arrow keys to select a language, and then press enter.
4. When a confirmation prompt with your language selected is displayed, press enter.
5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
Your change takes effect immediately.
Navigating and selecting in Setup Utility

Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.
To choose a menu or a menu item, use the arrow keys.
To choose an item in a list or to toggle a fieldfor example an Enable/Disable fielduse either
the arrow keys or f5 and f6.
To select an item, press enter.
To close a text box or return to the menu display, press esc.
To display additional navigation and selection information while Setup Utility is open, press f1.
Starting Setup Utility 127

Displaying system information
2. Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press enter.
Restoring factory default settings in Setup Utility

2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3. When the Setup Confirmation is displayed, press enter.
4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
The Setup Utility factory settings take effect when the computer restarts.
NOTE: Your password, security, and language settings are not changed when you restore the
factory settings.
Exiting Setup Utility

To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.
To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.
128 Chapter 8 Ubuntu Linux Using Setup Utility (BIOS) and System Diagnostics
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by using
Setup Utility.
2. If the system information is not displayed, use the arrow keys to select the Main menu.
BIOS and other system information is displayed.
3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press
enter.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access the page on the HP website that provides software for your computer.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete.
Updating the BIOS 129

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
Start-up testThis test analyzes the main computer components that are required to start the
computer.
Run-in testThis test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
Hard disk testThis test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
Memory testThis test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
Battery testThis test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.
System Tune-UpThis group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the computer is booting press esc. When the Startup
menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
130 Chapter 8 Ubuntu Linux Using Setup Utility (BIOS) and System Diagnostics
9 Specifications
Computer specifications
Metric U.S.
Dimensions:
Width for HP Pavilion 17 Notebook PC 41.95 cm 16.5 in
Width for HP Pavilion 15 Notebook PC 38.45 cm

15.9 in
Depth for HP Pavilion 17 Notebook PC 27.9 cm 10.7 in
Depth for HP Pavilion 15 Notebook PC 26.09 cm 10.3 in
Height for HP Pavilion 17 Notebook PC 2.67 cm 1.1 in
Height for HP Pavilion 15 Notebook PC 2.49 cm 1 in
Weight:
NOTE: Actual weight varies by features.
Height for HP Pavilion 17 Notebook PC 2.9 kg 6.0 lbs
Height for HP Pavilion 15 Notebook PC 2.44 kg 5.0 lbs
Input power
Operating voltage and current 19.5 V dc @ 3.33 A 65 W
19.5 V dc @ 4.62 A 90 W
19.5 V dc @ 2.31 A 45 W
Temperature
Operating (writing to optical disc) 5C to 35C 41F to 95F
Nonoperating -20C to 60C -4F to 140F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Computer specifications 131

Metric U.S.
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within
this range of temperatures.
Display Specifications (17.3)

Metric U.S.
Dimensions
Width 32.4 cm 12.8 in
Height 19.3 cm 7.6 in
Diagonal 35.56 cm 14.0 in
Number of colors 262K (6 bit)
Contrast ratio 500:1 (typical)
Brightness 200 cd/m2 (nits) (typical)
Backlight WLED
Total power consumption 3.2 W (max)
Viewing angle 45 horizontal, +15 up & -35 down vertical (typical)
132 Chapter 9 Specifications

Display Specifications (15.6-in)
Metric U.S.
Active diagonal size 39.6-cm 15.6-in
Resolution 1600x900 (HD+)
Active area 309.399x173.952
PPI 112
Surface treatment Anti-glare
Contrast ratio 300:1 (typical)
Response time 8 ms
Brightness 200 nits (typical)
Viewing angle SVA
Backlight LED
Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max)
Lifetime (1/2 luminance) 12,000 hours
Color coordinate (white) (0.313, 0.329)
Color tolerance (White) +/- 0.02
Color tolerance (W, R, G, B) +/- 0.03
Color gamut 45% typical
Display Specifications (15.6-in) 133

Hard drive specifications
1. 5 TB, 5400 1 TB* 750 GB* 500 GB*
rpm*
Dimensions
Height 9.5 mm 9.5 mm 9.5 mm 7 mm
Width 70 mm 70 mm 70 mm 70 mm
Weight 107 g 107 g max 107 g max 107 g max
Interface type SATA SATA SATA SATA
Transfer rate 145 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 1.5 ms 1.0 ms 1.5 ms
Average 12 ms 11.0 ms 14.0 ms 12.0 ms
Maximum 22ms 22.0 ms 24.0 ms 22.0 ms
Logical blocks 2,930,277,168 1,953,525,168 1,465,128,359 976,752,240
Disk rotational speed 5400 rpm 5400 rpm 7200 and 5400 7200 and 5400
rpm rpm
Operating temperature 5C to 55C (41F to 131F)
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
DVDRW SuperMulti Double-Layer Combination Drive

specifications
Applicable disc
Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED

MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD
(Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-
ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD
+RW, DVD-RAM
Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
Random access time
DVD < 230 ms
CD < 175 ms
Cache buffer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
134 Chapter 9 Specifications

8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
DVDRW SuperMulti Double-Layer Combination Drive specifications 135

10 Windows 8.1 Backing up, restoring, and
recovering
This chapter provides information about the following processes:

Creating recovery media and backups
Restoring and recovering your system
Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a
backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
System RecoveryReinstalls the original operating system and the programs that were
installed at the factory.
Minimized Image RecoveryReinstalls the operating system and all hardware-related
drivers and software, but not other software applications.
Factory ResetRestores the computer to its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.
See Creating HP Recovery media on page 136.
2. Use the Windows tools to create system restore points and create backups of personal
information. For more information and steps, see Help and Support. From the Start screen, type
help, and then select Help and Support.
Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or
instead you can use a high-quality blank USB flash drive.
136 Chapter 10 Windows 8.1 Backing up, restoring, and recovering

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions. If you use an external optical drive, it
must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
The creation process can take up to an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 138.
Restore and recovery

There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information and steps, see Help and Support. From
the Start screen, type help, and then select Help and Support.
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 138.
If you want to recover the computer's original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media that you have created. For more information, see Recovering using HP
Recovery Manager on page 138. If you have not already created recovery media, see Creating
HP Recovery media on page 136.
Restore and recovery 137

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 138.
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only)
on page 139.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by
using the HP Recovery media that you created or by using the HP Recovery partition (select models
only). If you have not already created recovery media, see Creating HP Recovery media
on page 136.
Using HP Recovery media, you can choose from one of the following recovery options:
System RecoveryReinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
Minimized Image Recovery (select models only)Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
Factory ResetRestores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see Creating HP Recovery media on page 136.
To use the Factory Reset option, you must use HP Recovery media. If you have not already
created recovery media, see Creating HP Recovery media on page 136.
If the HP Recovery media does not work, you can obtain recovery media for your system from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or
minimized image recovery without the need for recovery discs or a recovery USB flash drive. This
type of recovery can only be used if the hard drive is still working.
138 Chapter 10 Windows 8.1 Backing up, restoring, and recovering

To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. Press f11 while the computer boots.
or
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 139.
Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you
will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery
partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP
Recovery media on page 136.
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.

11 Backing up, restoring, and recovering
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working
computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal files, create a backup of your system and
personal information.
Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a
system recovery should the hard drive become corrupted. A system recovery reinstalls the original
operating system, and then configures the settings for the default programs.

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs
such as CDRW, DVDRW, double-layer DVDRW, and BD-RE (rewritable Blu-ray) discs; they
are not compatible with HP Recovery Manager software.
If your computer does not include an integrated optical drive, you can use an optional external
optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs
for your computer from the HP website. If you use an external optical drive, it must be connected
directly to a USB port on the computer, not to a USB port on an external device, such as a USB
hub.
Be sure that the computer is connected to AC power before you begin creating the recovery
media.
The creation process can take up to an hour or more. Do not interrupt the creation process.
Store the recovery media in a safe location, separate from the computer.
If necessary, you can exit the program before you have finished creating the recovery media.
The next time you open HP Recovery Manager, you will be prompted to continue the process.
140 Chapter 11 Backing up, restoring, and recovering

Creating the recovery media
1. Select Start and type recovery in the search field. Select Recovery Manager from the list.
Allow the action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 143.
Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System
Restore at a specific time. A restore point contains information such as registry settings that Windows
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the
system since the restore point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since
the last restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the
state it was on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on
the previous day, the software will be uninstalled, and you won't be able to use it.

If you restore to a restore point and then change your mind, you can undo the restoration.
You should create system restore points:
Before you add or change software or hardware
Periodically, whenever the computer is running normally
System Restore also saves shadow copies of files that have been changed since the last restore
point was created. For more information about using shadow copies to restore, see Help and
Support.
Creating a system restore point

1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 143.
Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you
will want to keep that information even if you download a virus or the system stops working properly.
How completely you are able to recover your files depends on how recent your backup is. As you add
new software and data files, you should create backups on a regular basis.
Creating backups 141

Tips for a successful backup
Number backup discs before inserting them into the optical drive.
Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these
folders periodically.
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document or graphics editing program, and then select Edit > Paste.
The screen image is added to the document.
4. Save and print the document.

You can back up your information to an optional external hard drive, a flash drive, a network
drive, or discs.
Connect the computer to AC power during backups.
Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
Verify the amount of free space on your backup storage device before you back up.
You should back up:
Before adding or changing software or hardware.
Before the computer is repaired or restored.
On a regular schedule to be sure you have recent copies of personal information.
After you add many filesfor example, if you saved videos from a birthday party.
Before using antivirus software to remove a malicious program.
After adding information that is hard to replace, such as pictures, videos, music, project
files, or data records.
Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level
you want to back up, from individual folders to drives. The backups are compressed to save space.
To back up:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

To restore, see Restoring specific files using Windows Backup and Restore on page 143.
Restore and recovery

Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.
Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also
useful if you ever choose to recover the original system using HP Recovery Manager. You can only
restore specific files that you have backed up before.
Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory
state.

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the disc provided by the manufacturer.
A system recovery should be used as a final attempt to correct computer issues. If you have not
already tried restore points (see Restoring to a previous system restore point on page 143) and
partial restores (see Restoring specific files on page 143), try them before using HP Recovery
Manager to recover your system.
A system recovery must be performed if the computer hard drive fails or if all attempts to correct
any functional computer issues fail.

If the recovery media do not work, you can obtain recovery discs for your system from the HP
website.
The Minimized Image Recovery option is recommended for advanced users only. All hardware-
related drivers and software are re-installed, but other software applications are not. Do not
interrupt the process until it is complete, otherwise the recovery will fail.
Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is
still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the
window.
NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.
1. Access HP Recovery Manager in either of the following ways:

Select Start and type recovery in the search field. Select Recovery Manager from the list.
or
Turn on or restart the computer, and then press esc while the Press the ESC key for
Startup Menu message is displayed at the bottom of the screen. Then press f11 while the
F11 (System Recovery) message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
Recovering using the recovery media

2. Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer.
or
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 144.
3. Press f9 at system bootup.
4. Select the optical drive or the flash drive.
Changing the computer boot order

To change the boot order for recovery discs:
1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery flash drive:
1. Insert the flash drive into a USB port.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the flash drive from the boot options window.

12 Ubuntu Linux Backing up, restoring, and
recovering
Recovery after a system failure is as good as your most recent backup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably
current backup.
Performing a system recovery

The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state.
You can create an image restore DVD using an optional external DVDRW optical drive. You can
also create a restore image on a USB storage device.
CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All
files you have created and any software installed on the computer are permanently removed. The
recovery tool reinstalls the original operating system and programs and drivers that were installed at
the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled.
Personal files must be restored from a backup.
NOTE: HP recommends that you create the image restore in the event of a system failure.
Creating the restore DVDs

The restore creation software creates a set of system restore discs using blank, writable DVDs (DVD-
R or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because
these recovery DVDs are so important. You need approximately 3 blank DVD+R discs. The program
states how many discs are needed at the beginning of the process.
To create restore DVDs:
1. Click the System menu icon at the far right of the top panel, and then click System Settings >
Backup.
2. Select Storage from the panel on the left side of the window, click the down-arrow next to
Backup Location, and select the DVD from the drop-down list.
3. Select Overview from the panel on the left side of the window, and then click Back Up Now.
Creating a restore image on a USB device

NOTE: Be sure AC power is connected to the computer you begin.
Verify the exact amount of free space on your storage device before you begin the creation process.
For most models, you will need at least 8 GB of free space on the storage device. However,
depending on the drivers and software installed on your computer, you may need slightly more than 8
GB of space. HP recommends that you use a 16 GB device or above for best results.
IMPORTANT: Remember to insert your USB device into the USB port on the computer before
starting this procedure.
146 Chapter 12 Ubuntu Linux Backing up, restoring, and recovering

To create the restore image:
Backup.
Backup location, and select the USB device from the drop-down list.
NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local
Folder, and then click the Choose Folder button. Select the USB device from the panel on the
left side of the Choose Folder window, and click OK.
3. Select Overview from the panel on the left side of the window, and then click Backup Now.
Performing recovery using the restore media

NOTE: The following procedure uses the F11 BIOS Recovery feature to perform the recovery.

2. Shut down the computer.
3. Be sure the restore DVD or USB device is connected to the computer.
5. Using the arrow keys, select Recovery, and then press enter.
NOTE: If you are unable to boot (start up) your computer with the primary operating system, and
you did not create a system recovery disc, you must purchase an Ubuntu Operating System DVD to
reinstall the operating system. For additional information, refer to the Worldwide Telephone Numbers
booklet for more information.
Backing up your information

You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu
One website. Back up your system at the following times:
At regularly scheduled times
Before the computer is repaired or restored
Before you add or modify hardware or software
To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool:
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
Backup icon.
2. Select Folders from the panel on the left side of the window, and beneath Folders to back up,
select the folders to back up.
Backing up your information 147

Backup Location, and select Ubuntu One from the drop-down list.
4. Select Overview from the panel on the left side of the window, and then click Back Up Now.
NOTE: The first time you backup your files to Ubuntu One, you will need to create an account
to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes
and follow the on-screen instructions to complete the sign-in process.
To restore backup files:
Backup icon.
2. Click Restore, select the location of the backup files and the folder name, and then click
Forward.
3. Under Restore from When?, select the date of the files to be restored and click Forward.
4. Select the location and folder where the files are to be restored and click Forward.
5. Follow the on-line instructions.
6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
NOTE: You may also back up to cloud storage services provided by various companies. For a small
fee, they will keep your backup for you. A cloud service is recommended since it is an easy way to
keep your backups off-site and safe from any disaster.
148 Chapter 12 Ubuntu Linux Backing up, restoring, and recovering

13 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 149

Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
150 Chapter 13 Power cord set requirements

Country/region Accredited agency Applicable note number
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL
mark. UL file number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm or 1.25 mm conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm conductor size. KTL logo and individual approval
number must be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm conductor size. Power cord set fittings (appliance
coupler, cable, and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V
ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 151

14 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges,
and rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
152 Chapter 14 Recycling

Index
A battery cover, identifying 18 display assembly

AC adapter 11, 12 battery release latch 18 spare part numbers 88
spare part numbers 44, 45, BIOS subcomponents 40
46 determining version 124 display back cover
support 5 determining version for Ubuntu spare part numbers 47, 48,
action keys Linux computer models 129 56, 66, 67, 69
identifying 17 downloading an update 125 display back cover, spare part
adapter, HDMI to VGA 45 downloading an update for numbers 41, 56, 62
Advanced System Diagnostics Ubuntu Linux computer display bezel
using for Ubuntu Linux models 129 spare part number 40, 57, 88
computer models 130 updating 124 spare part numbers 47
antenna updating for Ubuntu Linux display hinge
spare part number 41, 48, 55, computer models 129 spare part number 40, 88
88 Bluetooth label 19 display hinge kit
Antenna Kit, spare part number boot order spare part number 56
41, 48, 55, 88 changing 144 spare part numbers 48, 54, 56
audio, product description 4 changing HP Recovery Display Hinge Kit, spare part
audio-out (headphone)/audio-in Manager 139 number 40, 88
(microphone) jack 8, 9 bottom 19 display panel
buttons product description 2
B left TouchPad 14 removal 88
backups 140 power 16 spare part number 40, 48, 88
for Ubuntu Linux computer right TouchPad 14 spare part numbers 56, 61,
models 146 62
for Windows computer C display panel cable
models 136 caps lock light, identifying 15 removal 95
personal information for Ubuntu chipset, product description 1 spare part number 41, 48, 54,
Linux computer models 147 components 55, 57, 94
base enclosure bottom 18 display specifications 132, 133
removal 80 display 13 DVDRW and CD-RW SuperMulti
spare part number 57 left side 11 Double-Layer Combination Drive,
spare part numbers 38, 47, right side 8 specifications 134
57, 62, 66, 67, 68, 69, 80 top 14
base enclosure caps computer major components 20 E
spare part number 56 computer specifications 131 esc key, identifying 17
battery connector, power 11, 12 Ethernet, product description 4
removal 76
spare part number 38 D F
spare part numbers 47, 76 default settings, restoring for factory settings, restoring for
battery board Ubuntu Linux computer models Ubuntu Linux computer models
removal 100 128 128
spare part number 100 deleted files fan
spare part numbers 28, 56 restoring 137, 143 removal 119
battery board, spare part spare part number 57, 119
number 100 spare part numbers 47
Index 153
fn key, identifying 17 internal display switch, removal 116
identifying 13 spare part numbers 37, 45,
G internal microphones, identifying 116
graphics, product description 2 13 microphone
product description 4
H J minimized image
hard drive jacks creating 138
product description 3 audio-out (headphone)/audio-in minimized image recovery 138
removal 105 (microphone) 8, 9 model name 1
spare part numbers 38, 43, network 11, 12 mute light, identifying 15
46, 66, 105 RJ-45 (network) 11, 12
specifications 134 N
Hard Drive Hardware Kit K network jack, identifying 11, 12
contents 43, 54, 64, 66, 105 keyboard
spare part number 43, 54, 64, product description 5 O
66, 105 keys operating system, product
hard drive hardware kit action 17 description 6
spare part numbers 47 esc 17 optical drive
hard drive light 8, 9 fn 17 product description 4
hard drive rubber bracket Windows 17 removal 77
spare part numbers 66 spare part number 77
hardware sleeve L spare part numbers 43, 44,
spare part numbers 66 labels 47, 55, 57, 62, 66
HDMI port Bluetooth 19 specifications 134
identifying 11, 12 Microsoft Certificate of optical drive connector board
HDMI to VGA adapter, spare part Authenticity 19 removal 101
number 45 regulatory 19 optical drive, identifying 8, 10
heat sink serial number 19 optical drive, spare part numbers
removal 120 service 19 38
spare part numbers 47, 48, wireless certification 19 original system recovery 138,
120 WLAN 19 143
heat sink assembly latch, battery release 18
spare part numbers 37, 56, lights P
63 AC adapter 11, 12 pointing device, product
HP PC Hardware Diagnostics caps lock 15 description 5
(UEFI) hard drive 8, 9 ports
downloading 126 mute 15 HDMI 11, 12
using 126 power 8, 9, 15 product description 5
HP Recovery Manager 143 RJ-45 (network) status 11, 12 USB 2.0 8, 10
correcting boot problems 139 USB 3.0 11, 12
starting 139 M power button board
HP Recovery media mass storage device removal 123
creating 136 removal 105 spare part number 27, 56,
recovery 139 spare part numbers 105 123
HP Recovery partition memory card reader, identifying spare part numbers 47
recovery 138 11, 12 power button, identifying 16
removing 139 memory card, identifying 11, 12 power connector
memory module spare part number 56
I product description 3 spare part numbers 47
integrated numeric keypad,
identifying 17
154 Index
power connector cable HP Recovery Manager 138, S
removal 118 143 Screw Kit, spare part number 45,
spare part number 118 media 139 48, 57
power connector, identifying 11, options 137 security cable slot, identifying 9,
12 starting 139 12
power cord supported discs 136 security, product description 5
requirements for all countries system 138 serial number 19
149 USB flash drive 139 serial number, computer 19
requirements for specific using HP Recovery media service labels
countries and regions 150 137 locating 19
set requirements 149 recovery discs 140 serviceability, product
spare part numbers 44, 46, 47 recovery media 140 description 6
power lights, identifying 8, 9, 15 creating 136 Setup Utility
power requirements, product creating using HP Recovery changing the language for
description 5 Manager 137 Ubuntu Linux computer
processor, product description 1 recovery partition models 127
product description removing 139 displaying system information
audio 4 recovery, system 143 for Ubuntu Linux computer
chipset 1 regulatory information models 128
display panel 2 regulatory label 19 exiting for Ubuntu Linux
Ethernet 4 wireless certification labels 19 computer models 128
external media cards 5 removal/replacement navigating for Ubuntu Linux
graphics 2 procedures 75, 79 computer models 127
hard drive 3 restore restoring default settings for
keyboard 5 recovery for Ubuntu Linux Ubuntu Linux computer
memory module 3 computer models 147 models 128
microphone 4 Windows File History 137 selecting for Ubuntu Linux
operating system 6 restore DVDs computer models 127
optical drive 4 for Ubuntu Linux computer starting for Ubuntu Linux
pointing device 5 models 146 computer models 127
ports 5 restore points 141 Setup Utility (BIOS), using for
power requirements 5 restore USB device Windows computer models 124
processors 1 for Ubuntu Linux computer slots
product name 1 models 146 memory card reader 11, 12
security 5 restoring the original system security cable 9, 12
serviceability 6 creating recovery media 140 speaker kit
video 4 RJ-45 (network) jack, identifying spare part number 56
wireless 4 11, 12 spare part numbers 47
product name 1 RJ-45 (network) status lights, Speaker Kit, spare part number
product name and number, identifying 11, 12 115
computer 19 RTC battery speakers
removal 117 identifying 16
R spare part number 37, 45, removal 115
recovering from the recovery 117 spare part number 115
discs 144 rubber kit speakers, spare part numbers
recovering the original system spare part number 56 front 38
143 rubber kits specifications
recovery 143 spare part numbers 54 computer 131
discs 136, 139 display 132, 133
Index 155
DVDRW and CD-RW USB board
SuperMulti Double-Layer removal 104
Combination Drive 134 spare part numbers 47, 63,
hard drive 134 104
optical drive 134
subwoofer V
removal 102 vents, identifying 11, 12, 18
spare part number 102 video, product description 4
spare part numbers 38, 62
subwoofer, identifying 18 W
supported discs 140 webcam
recovery 136 identifying 13
system board webcam light, identifying 13
removal 106 webcamera/microphone
spare part numbers 28, 48, spare part numbers 47
49, 52, 53, 54, 55, 60, 61, 62, webcamera/microphone module
63, 64, 65, 66, 67, 68, 69, 106 spare part number 41, 48, 54
system information, displaying for Windows
Ubuntu Linux computer models File History 137
128 restoring files 137
system recovery 138, 143 system restore point 136
for Ubuntu Linux computer Windows Backup and Restore
models 146 restoring files 143
system restore point Windows key, identifying 17
creating 136 wireless antenna
system restore points 141 spare part number 41, 48, 55,
creating 141 88
wireless certification label 19
T wireless, product description 4
top cover WLAN antennas, identifying 13
spare part numbers 22, 49, WLAN device 19
50, 51, 52, 53, 54, 57, 58, 59, WLAN label 19
60 WLAN module
TouchPad removal 96
buttons 14 spare part numbers 28, 45,
TouchPad button board 46, 96
removal 99
spare part number 99
TouchPad module
spare part numbers 27, 47,
48, 57, 63
TouchPad zone, identifying 14
traveling with the computer 19
U
USB 2.0 port, identifying 8, 10
USB 3.0 ports, identifying 11, 12
156 Index

HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC: Maintenance and Service Guide

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HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC: Maintenance and Service Guide

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HP Pavilion 17 Notebook PC

AMD and AMD Radeon are trademarks of

This guide describes features that are

Not all features are available in all editions

The information contained herein is subject

Second Edition: August 2014

First Edition: May 2014

Document Part Number: 764131-002

1 Product description ........................................................................................................................................... 1

2 External component identification ..................................................................................................................... 7

3 Illustrated parts catalog ................................................................................................................................... 20

4 Removal and replacement procedures preliminary requirements .................................................................. 70

9 Specifications ................................................................................................................................................ 131

10 Windows 8.1 Backing up, restoring, and recovering ................................................................................ 136

11 Backing up, restoring, and recovering ........................................................................................................ 140

12 Ubuntu Linux Backing up, restoring, and recovering ............................................................................... 146

13 Power cord set requirements ...................................................................................................................... 149

14 Recycling .................................................................................................................................................... 152

Index ................................................................................................................................................................. 153

Category Description AMD Intel

Product Name HP Pavilion 17 Notebook PC

Processors Processors are attached to the system board.

AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz

AMD A6-6310 (1.8 up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L),

AMD E1-6010 (1.35GHz, 1 MB L2), Dual 10 W, Max DDR3L-1333

HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L),

Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3

Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, Dual 15 W

Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad

Graphics Internal graphics:

Support HD Decode, DX11, and HDMI

AMD Radeon HD 8610G

AMD Radeon HD 8510G

AMD Radeon R5 Graphics

AMD Radeon R4 Graphics

AMD Radeon R3 Graphics

AMD Radeon R2 Graphics

Switchable Discrete Graphics:

AMD Topaz-XT (AMD Radeon R7 M260) with up to 2048 MB of

Intel HD Graphics, for use with 4th Generation Intel Pentium

Switchable discrete graphics:

HD decode, DX11, and HDMI

GPS (GPU Performance Scaling)

NVIDIA NI5S_GT GeForce 840M with up to 2048 MB of dedicated

NVIDIA NI5S_GM GeForce 830M with up to 2048 MB of dedicated

Panel 16:9 Ultra Wide Aspect Ratio

Touch solution with flush glass, multitouch enabled

No printing logo, no mic drill hole on mask

Support LVDS (co-layout with eDP1.3+PSR)

17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) (for non-

2 Chapter 1 Product description

17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm)

17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for

15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for non-

15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch

Memory Supports the following configurations:

12288 MB (8192 MB1+ 4096 MB1; not supported on computer

8192 MB (8192 MB1 or 4096 MB2; not supported on computer

6144 MB (4096 MB1 + 2048 MB1; not supported on computer

4096 MB (4096 MB1 or 2048 MB2)

Two SODIMM memory module slots (select models only)

DDR3L-1600 MHz dual channel support

DDR3L-1333 MHz dual channel support