TABLE OF CONTENTS

Title Page............................................i

Approval Sheet...ii

Executive Summary..iii

Acknowledgement.....iv

Table of Contents...v

List of Figures....x

Chapter I:

Introduction....1

1.1 Rationale.......1

1.2 Objectives.....2

1.3 Scope and limitation of the training.2

1.4 Significant of the training.2

Chapter II:

Company Profile....3

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2.1 History..3

2.2 Company Mission and Vision..8

2.3 Company Goal..8

2.4 Company Values......9

2.5 Company Organizational Chart..10

2.6 Business..10

2.6.1 Wireless...............................................................................................11

2.5.2 Fixed Line...........................................................................................11

2.5.3 Information and Communication Technology....11

Chapter III:

Technical Description..12

3 MAIN DISTRIBUTION POINT..12

3.1 Functional Specification.12

3.1.1 MDF Location.13

3.1.2 MDF Jumpering..13

3.1.3 MDF Trouble..13

3.2 MDF Task..14

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3.3 MDF Operation..14

3.4 MDF Application ..16

3.5 Facility Services and Equipment18

3.6 Protective Devices..18

3.7 Equipment Side..18

3.8 Telephone Exchange..19

3.8.1 Outgoing Calls19

3.8.2 Incoming Calls....19

3.9 Identifying Address and Location of a Telephone.20

3.9.1 Exchange/Line Address...20

3.9.2 Equipment Address.20

3.10 Installation and Maintenance21

3.10.1 Subscribers Installation and Maintenance.21

3.11 DSL Installation and Maintenance...22

3.12 Central Office Main Distribution Frame (MDF) Servicing.23

Chapter IV:

Training Activities24

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4.1 Answer Phone Calls...24

4.1.1 Verify...26

4.2 For Approva...26

4.3 For Jumpering28

4.3.1 Service Order (S.O.) ...28

Chapter V:

Impact and Recommendation...30

5.1 Impact of the training.30

5.2 Problems Encountered31

5.3 Benefits...31

5.4 Recommendation....32

Appendices:

Appendix A: Training Activities

Appendix B: Tools/Equipment

Appendix C: Daily Time Record

Appendix D: Performance Evaluation Sheet

Appendix E: Progress Report

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Appendix F: Identification Card

Appendix G: Certificate

Appendix H: Communication Letter

Appendix I: OJT Requirements

Appendix J: Glossary

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 LIST OF FIGURES

Figure 1. Company Organizational Chart10

Figure 2. Plant Facility Organizational Chart .10
Figure 3. Vertical Main Distribution Frame ...12

Figure 4. Horizontal Main Distribution Frame ...12

Figure 5. PLDT Network Diagram .16

Figure 6. Signal Flow of Voice and Data Connection.....17

Figure 7. Telephone Exchange 19

Figure 8. Clarity ..26

Figure 9. For Approva .27

Figure 10. For Jumpering 28

Figure 11. Service Order .29

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