Service Level Reporting exploits the EarlyWatch Alert, business process

monitoring, local and remote system monitoring data, as well as local and remote
information which is stored in Business Warehouse, as data sources for producing
solution-bound service level reports. The user can customize the systems, business
processes, content, and time horizon of each service level report in the Setup Service
Level Report workbench of the SAP Solution Manager.
The user can add reasons for detected downtimes or enter individual comments into the
comment panels of single chapters. The systems you want to include in a report
depends on the technical area of the SL report. For each system, a sub-check is
created with individual checks and alert limits for the system availability and system
performance thresholds. In the next step, you choose one of the business processes as
the basis for the SL report.
When you execute this report, the appropriate EarlyWatch Alert reports for these
systems are analyzed in dependency of the Service Level Report definition.
No additional load is put on the back-end systems while producing this report type.