ollowing Anna's successful Imperial Lemon presentation, Mr Lime from Citrus Ventures has

put in a big order.

But rather than being congratulated by the boss, she's in trouble because of her poor
telephone manner.
However, help is at hand, and from an unexpected person...
Listening Challenge

Anna should be more what when she is on the phone to clients, according to Paul?
The answer is at the end of the PDF transcript.
Giving feedback

To practise this week's topic of giving feedback, try doing the quiz below. You need Flash to
do this quiz.