New Edition BASIC SURVIVAL Tretaae Caron OCT al ialceettCli Mola Relic eco) 0 da A ra SaNTIOBNNNew Edition BASIC SURVIVAL International Communication for Professional People PETER VINEY A MACMILLANcess Contents Chart eee ee Sears ocd erene Mt Onboard Dosrding en airplane: to be: location: Jon an eptane Understancing numbers domonetratives: this, that 2 Infight meas | Recvesting and tfeing please, thanks et. o-fight meats 3 Laning cad Personal elas: f-ing 10 be; presest simple; Do you have ..? | Asking questions [4 Welcome tothe | Ariving bya family retauonstips. imperatives; was (Lorn igs USA, resent coninueus. TES Baggage intel — dentining oaagace) Iimpecatives; waringss ‘States and provinces demenstratves; Which cna? I 6 Arde downtown | Trensporation: requesting information | How much? force [Transporation from ow many? (quant) Car thelp you? | anports| TE 7 Hotecheckin | Checking nto hoa Doyou/Dossithe...? tet resewvatons TE © Anevoniren | woking an apparent ne rent conc poraents resent contin ate ME 9 Ereaktest butlet Making requests; recommending There is... f There are ...; Hotel breakfasts ‘countable ve uncouriable [im 10 Hoterreception | Request; abit; problems can. rues Lenguagein Canada foryou? in her ites Em 1 cy aae Doser Bs ‘xjoones: perro lection facts and tures be eve compe ‘Asking for and ivng rections prepositions of place; instructions | Speling Telephone calls; apclookes: present arp wert / wants Phere pcs 5tng for repetton May ele you)? i 14 A tend idle ‘Making change; tipping What dc you de?: Where are you going? Tips. taxis 18 wirwouciors | Inroveing youset inreductien formas: ‘rroauesone tahing about soquartaroee retinge and eeporsoe | 1 tneraries “Timetables: fined arrangements ooingtowne: Dates Preser srpi timetable re BB 17 Votes ceiving vise: feng invodtions | woul ke going foo) |Wecoming D7 Gamectons | teepronng;recores mermaton | wequennyacerba present sirgie | Phone vases TEE 19 Fasttcod exqstiog ad payng or food ra me..iend sor ‘Tenes BE © Grace ‘Shonen for ate How mucr?, How ck? “avers necks Unataceraomereranes | 1 Smoltak ‘Sarno coms: kr abou ptons| possessive proneuns:supelaines B22 Pours Fouls and rab: ators ocont simple heauecy, Feaierce wees TH 22 Yercorpary | eng aboutyour werk in charge responsi for compari; epeiatons reper 26 Lunch ‘Sooestnc tire ordre Ssgostons: Lets / How apout 2: offering to pay offre: Let me 17 Wausiness ME Sociateng Mi Trave ME Hotes Mi Money Feod a Dviek ©) CommunicationsUNIT ‘COMMUNICATION GRAMMAR AREAS. CULTURE FILE 25 Dosing wth problems ‘Checking ou; note probes. wa / wor tras; tee vas urgency) Hote facies | 26 Arangeaenis ‘Maleng apoortments; booking tights wat Fon ture uses; etme Airwave: hubs and spokes 27 Mocting poopie Intredueing otrors; meting new people: Horna arectings want de + neve: goed’ glee + intitive: ‘enoy Hol forward to + og form Friendly names, tes 28 About yoursell | Taking about yourset personal story | past simple: was / vere Degrees twas born: How long? 29 Phone systems Getting ough onthe phone; apologies | hen as a connector Phore systems von + you nfetive 90 Petters Starting conversations ot imple: Pe, wat Friary questions asking about the past, was, ere 1 Laundry “Checking information: askng abou launcry | past simple: 00K, fet called, rtd, pur_| Clothes 82 Directory assistance) Asking for information; eephone services | giving instructions Emergency codes 88 Attractions Desorbing places; asking about lars | going fo ture atwactons 34 Suagesions Rexiogiang, suggestions, advice ‘modal: sult wa Outaide fee hours Vary don’t you 7 ec. 35 The menu Ordering a moa: deserting food Rete... thee. What vculd you he? Food words 6 Aline able Receving (cod ores; etiquette requests could / may can who / whose; possessive etexhe ‘Pronouns; poss. aqjectves ‘Stating « meal, casting 3 trerests Lessure inenvsts thes and dines he ? dont ke + ing forms Sports 900d Fa a+ ing form 38 ema e-mail the internet: business messages | instructions The Internet 89 Sales tak Persuasion; making a sales pitch pasches; supertatives (biggest) was | Brand names 40 Fightsecing Vacations; nanating past simple narrative; Fhghtsecirg reguar /ineguler verbs 41 Love makea deat | Comparing things; business dose pt bali: coud ecu Business comparisons ‘eve, les, fewer, compat (| 42 Rttheaiwon | Checking infor fights: security checks | past sina formulas wth Standing tre Present pariect; nae, ail 448 Checking out Hotecheck-ou using credit cards| rine! tense review: cet wi / going to | Minbers 4 Your cabin ‘eserbing rooms and facies ooking forward to, hope, wert “rane by se 45 Making tenets tartirg conversations: Beoorring ronda 0. c0 fax ton: verb of perception: Jock taste (Queation tonation ‘someane for bal presitina 96 Souvenirs ‘Shopping and bargaining would ie: passives; male of rads Bargalring 47 Good news Giving and receiving news ‘a3 / tol fsamseone) to do: Reacting to bad news: ‘gang fo have to/ want to / need to 48 Goodbye Saying goodie: thanking J going to tr, Goosbyes “hansinipte ogee B6-RA, Cremaricalon Aeon pe 5870, Cromear Fes px 71-80. Vocabilry Fes bs. 81-85. Cute Fes from pape 84eee = [ntroducing the Course <————— ‘These are tho main characters that you're going to meet in the book. You're going to meet other people too, all of them surviving in English. Enjoy the course. PIERRE DUGHAMPS His name's Prone Ducharps. Ho Canadian. He's tom Montreal but wort in Vancouver He's the Beveroges: ‘Manager at SaveCash Supennariets. ‘SIMON CHANG His name's Simon Chang. He's | Goradian. He ives in Vancouver and \wetks for Pact Fn Cruises, He ert fasten the er klg Cea red Pee on ltt a ao. EDGAR YOUNG Fis nae's Eogar Young. Hes pean bathe works Verexner icarada He works for Ancen ta PR | eset tice te See trecter JACK HUDSON. His reme's Jack Hucson. He's ‘Amercan. Fe nesin Proea, Ancora. He works for Abschacly Aizera Mineral Dp Wetas. esa sak roprecentaive i CECILIA GRANT en Her name's Cecilia Grant. She's ‘Arvenean. She's tom Los Argses, | Calfornia. She's the Enterlainnent Director on the Pacito Firm Voyager.JOSIE CAMPBELL Her name's Josie Campbell She's Birllsh, but she ivesin Vancouver ow, She's ar excursicnss manager for Pec Firn Cruises. PEARLL Her name's Peart. Sho's Canacian. She's 2 reception ers at the Cohambia Towers Hotel in Vancouver ENGI NAKAMURA His name's Keni Nakamura. He's Llapanese American. Ho's Foan Sn Francisco. Hes 2 spar's manager He werks for Pacific Fim Cruises. ALICIA ROMERO Her rame’s Aca Fore. Sho's Arvenean, Spex rom Se Oka, Caltorrie: She's a photographer ‘She woes for Sogehuush Marketing,es §=VVelCoG Welcome to this exciting and practical course for people who need English for work or travel. This book is based! around real-ife situations, and along with the cassettes or CDs, gives you everything you need to survive in English. There's a Practice Book too, if you want more written work. Every page is easy to use and lear from, and gives you important new language which you can read, listen to, practice and use. You'll be able to make simple everyday conversations, order meals, introduce yourself and others, check in to a hotel, have meetings and much, much more! ‘You can access the book page by page, or dip into it by using the topic symbols to find the siluations and language: which you need most. At the back of the book, in addition to the Student CD, you'll find: helpful cullural information related to every unit (Culture Files); useful vocabulary lists (Vocabulary Files); ‘grammar reference and verb charts (Grarnmar Files); and the Communication Activities tor extra speaking practice. You'll also find additional transcripts for the listenings found on both the Student and Class CD. Whether you need English for business trips, vacations or work with English speakers, this course is right for you! Symbols san fp Recordings marked with this symbol are on the Class CD/Cassette only. The riumbers indicate the track numbers on the Class CD, e.g. Class CD 4 Track 2. 106 (fly Recordings merked with tis symbol are on the Class CD/Cassette and on the Student CD found in the: back of this book. The numbers indicate the track numbers on the Class CD. e.g. Class GD 1 Track 6. Transcripts for these recordings are in the beck ofthis book Pairwork activities are marked with this symbol. Index of topics Business 8, 15, 17, 22, 28, 26, 27, 34, 38, 39, 41, 46, 47 Socializing 8, 11, 19, 21, 24, 27, 28, 30, 83, 36, 37, 45, 48 Travel 12,3, 4,5, 6, 11, 12, 14, 16, 26, 33, 40, 42 Hotels 7,8, 10, 12, 18, 20, 25, 81, 43, 44 Food and drink 2,9,17, 19, 24, 95, 96 Communications 10, 13, 18, 25, 29, 32, 34, 38, 47— | es § 1 On board es at iy Conversation © Alc t noar hor soat Conversation A Alicia is at San Diego International Airport. Check-in Clerk: Here's your boarcing pass, ma’am, Alicia: Excuso mo. You'te in my seat Fight CG 186 to Vancouver. Seat 29K, Please be at Man: Sorry? Cate 11 at two thity t's my seal. Twenty-nine K, Alicia: Thank you very much. Man: This twenty-eight K. No. it ise rt K? | Alicia: That's twanty-cight K there Man: Oh, yes. You're 18 & Conversation & Aci is on the plane. Flight Attendant: ‘What's your seat number? Alicia: Un twonty-nine K. Flight Attendant: “rat's onthe left sido of tho siplare if bythe window. Alicia: Thark you. hare of pase ROMERO MS. ALICIA From SAN DIEGO w EFT CENTER RIGHT VANCOUVER = zg 8 = a mw >GEO OEE Bea: YEoacn 28May = ae aie g ber Bowing ime Seat numer 3 [156 Of Listen to the announcement Alicia is in the departure lounge. Complete the sentences. ost cS) } First, passengers in rows through__. bb Next, passengers in rows through © Next, passengers in Business Class, 1 Listen to Conversations A to C. Complete Tore aaa Alicia's boarding pass. Then practice the aRnea yr Eseeeee ried coe conversations. eee eh 2 105 Gf Listen to a different recording. 4 Look at Conversations B and G and the picture. Fee cee ee On ee Make more conversations with these words. Flight Number Gate Number Seat Number Boarding Time LANGUAGE BANK on the left in the center on the right On an airplane straight head by the window inthe middia on the aisle >uu fly Conversation A Hiroshi is Japanese. He is on a flight from Tokyo to Vancouver. Flight Attendant: Fish, chicker or vegetarian? Hiroshi: What's the fish? Attendant: Its tuna, Hiroshi: Chicken, please. ‘Attendant: Anything 10 drink? Hiroshi: Yes. Attendant: Sill or sparking? Hiroshi: Sorry, { don’t understand, Attendant: This is Evien. i's sill, And this is Petri. Is sparking, Hiroshi: Oh, yes. Evian, plosse. Attendant: There you ge. Enjoy your meal CROSSC-LOB> AIRWAYS IN-FLIGHT MENU TOKYO - VANCOUVER { links from the bar Sil cr Spa Cola, Lommon-Line, Orang 1 Gompiete the notes. Hiroshi is in seat 316. 2 7 order a meal anc! a drink, Use the menu and the pictures. 2 In-flight Meals es 198 &%y Conversation B Alicia is flying from San Diego to Vancouver. Attendant: Tea or cottee? Alicia: Coffe, please, Attendant: Regular or decetfeinated? ‘Alicia: Regular. Attendant: Cream and suger? ‘Alicia: Cream, please. No suger. ‘Attendant: [here you go. Alicia: Ihank yo ‘Attendant: For you, sir? Man: No, thanks. I'm fine } In-flight meals,_—_ °° |. — 1 fly. Conversation A Josie Campbell is British. She is on an airplane tying from Vancouver to San Diego. Flight Attendant: Excuse me, ma’am. Are you an ‘Arverican citizen? | Josie: No. No, Fm rot, Flight Attendant: Do you have a visa for the United States’? Josi Flight Attendant: Can you complete this card? I's for imwrigration, Josie: Allright. Un, do you have @ pen? Flight Attendant: No, | con't, Sorry Lut & Conversation 8 dosie: Excuse re, do you have a pen? Eagar: Yes, | dc Josie: Uh, cen I komow it? Elgar: Lon't you have ore? Josie: Ne gar: Hun alright. There you go. Josie: Thark you 1 un Gf On the airplane there aro i instructions on video about the immigration form. Listen to the instructions, and complete the U.S. Arrival Record with true information. COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity A | Student 2 - Go to Communication Activity N Asking questions 3 Landing card Lit &%y Conversation © soate: Peres your pen back. Thats Eagar: Ave you hete on vacation? soste: NG, im nok. Imbere or business Eaigar: Ae you Bish? Josie: Yes, tn, bul work Verouner Edgar: | wot in Vancouver, oo. dato: Ave you Caracian? Edgar: No, In an American citizen 3 Which question or questions do the roplics match? Write A, B or C. Then practice Conversation C. Questions Replies A Are you here on vacation? _ Yes, | am. B Are you here on business? No, I'm not. 'm here © Why are you going on business. to Sen Diego? No, Ive in San Diego. __ I'min college there. 'm visiting frends. I'm isiting fermi. Isa business trip. I'm not. I'm changing planes there,—_— 4 Welcome to the U.S.A. <—===» 13 lp Conversation A 144 My. Conversation B Immigretion Control in San Diego, California, Guard! Peese ick up your bags. and walkthrough to Listen and practice in groups of three. Customs Control ... Please pick up your bags, and v theeugh to Custos Conte Customs: Welcome to the Uri ong eer? Josie: In traveling trom Vancouver Custom: Avo yeu Etch? Josie: Yes, lam Immigration: ... From Taiwan? ow long are you staying? Woman: One week. Immigration: Fine. tnjoy your stay. Guard: Step this way. Please stand behind the yelo ling .. Please stand hehire the yollow line ... Go ahead, Tipe BSL Oe Si Oe Customs: My cranciiether's British! He was born in York Immigration: Good afternoon, ma'am. Your passport. Do you kes York? please Josie: Yes, I do. Ie # lovely Customs: Do you have ary Josie: No, | don't vosie: There you go. Immigration: How or \y hibited items? ro you staying in the USA? Tmmigreten Tres tata Weeometethe _uStEME: CK. joy yeu say United States, and enjoy your stay. * iy 1115: fy Listen. Number the instructions in, 2 Look at Suzanna’s family tree and make the correct order from 1 to 7. sentences. Use Vocabulary File 3. Frankie's her granatetner. He's lalan- American. 2 Go to Booth fiteen Peseta Thon please take your bags. J Please show your passport. Jokob Sikorsky Maria Sunes 1D Step right up to the yellow tine, Grenctather ES UW Proceed to customs control. ae Z 4 ans 7 x G Please step this way, si. onal Inge Been {D.But please stand behind it titi aly~]b. Stocols Swecen Origins Jakob Sikorsky Annie Rossi bb. Los Angeles a 'b. Now York City ‘Suzanna Sikorsky Chicagoee = 85 Baggage in hall 116 The Baggage Hall at Vancouver International ‘Airport. Alicia's waiting at the carousel. So is Jack Hudson. Alicia: Percon mo. ack: Yoo? Alicia: That's my bag over there, and I can't reach it Jack: Which one? This ene? Alicia: No, not that one. The red ore. Jack: Phew! There you go. Its heavy! | Alicia: Oh, end those are my suitcases too. Jack: Which enos? Alicia: Those two blue ones end thal alurinur Jack: | can't roach them... just a minute. Alicia: Please be caretull Don't stand on the carousel Jack: Don't worry, mavam, i'm OK. lean gel them, Alicia: Oh, deer. Are you all Jack: Uh, sure. Are these your sullcases? Alicia: Weil, no. They aren't. Sorry! 6. 1. Look atthe words in red and blue in the conversation. Make more conversations with tho words below. ee a i 2 1m (fly American states and Canadion oe as fie Provinges have thelr own flags. What colors ure Fase. can pe they? Listen to the descriptions and check. Fee (demi). Sisulcer, Deas your state or prownie nave a Nap? black backpack Cee | a pt States and provinces6 Aride downtown = <== 6% Conversation A Alicia is at the tourist information booth at Gaon Vancouver International Airport. ne Alicia: Louse me. Clerks Car help you, rave? Alicia: Is there a shuitle bus to downtown Vancouver?) Tex= cabo the doventoven Clerk: Sure. Just go right through those doors. The (elle eae ipo Expross top 6 hl outside x ioe es amy, ‘Alicia: How much ist? Ee hr panes Ge fre three or four people in your Clerk $12.60. : Alicia: Hiri. | have 4 lot of baggeg taxi? Clerks: How many bags do you have? Alicia Four, Clerkc [ow many people are there in your party? Alicia: Just me. !'m traveling alone. Clerk: Well, a taxi is around $28.00, Alicia: OK. thank you. Clerks You're welcome. ». How much is & 119 i Conversation B Clerk: Can hep you, S°? Hiroshi: Yes. Whero can I got ti downtown? Clerk: Fight cutsie the terra. Jat folow the sign. Hiroehie Trenk yous Alicia: I'm taking @ cab downtown, too. De you want lo shere te rie? Hiroshi: Sorry? | don't understand, What do you mean? Alicia: We car take a cab and spit the fare. Hiroshi: Whal does ‘spit the fare’ meant? e Alicia: Weil, | can py helf the cab fare, and you can wil TRANSPORTATION TO pay the other halt. fifty / fly. DOWNTOWN VANCOUVER: Hiroshi: Thal’s a great idoa, Thank you. 41 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity B. ‘You have the meaning of the blue highlighted words. Steals Ben punter? Student 2 - Go to Communication Activity O. How much is the Airport Express bus for six ‘You have the meaning of the pink highlighted words. people? a How much is the Airport Express shuttle bus / o : ¢ Do the airport buses leave every 15 minutes? Culture File 6 Transportation from airports Can you get a limo at night?” ‘eHow many bags does Alicia have? 2 match. f How many people are in her party? atenth 33.3% 1g Where is Hiroshi going? a quarter 75% fh How much is half the cab fare? athird 50% i Are taxis more expensive at busy times of day? ahalt 25% three-quarters 10%SS 121 y Conversation A Vancouver ~ Alicia is checking in to the Columbia Towers Hotel. Pearl Liis at reception. Peart: Good evening, ma'am. Alicia: Good evening. | went to check in Peark: Do you have 3 reservation? Alicia: Yes, Ico. Pearl What name? Alicia: Romero. Alicia Romero. Pearl: Just ¢ moment .. I don't have your name on the computer Alicia: Try my company, That's oar: Ah, yes. Ihave it hero. Sar Market Street, San Diego. M for five nights. Alicia: That's right Pear: And! the room's resorved on your Vi Alicia: Yes, it's, Sagebrush Marketing, rush Morkting, 1278 Romero. A single room 1 Write down: Your name / Your company’s name / Your company's address / A type of crecit card / Today's date / A 4-cigit reom number | __ Then practice Conversation A, in pairs. | 212 Fly Listen to the rest of Ecgar’s conversation at the hotel, and check (/) the boxes. What factties does Edgar's room have? Facility Yes No Yes No | King-szobed 4 CableTV aa | Bath Q G- Intoommovies U4 Shower a 2 Minibar ua | internet 4 Roomsale oO S j connection = = 7 Hotel check-in Peart: Ave you paying with that card? ‘Alicia: Yes, | a Pearl: OK. I just need you to complete this registration card. Alicia: Tharik you. Uh, sorry, what's the date tociay? Peart: May 224. You're in Room 1631 122 © Conversation B San Diego - Edgar Young is checking in to the Quantity Inn. Edgar: Do you have a room for three rights? Clerk: Le you have a resenvehion? Eagar: No, don't Clerk: I'm sorry, sit. We're noarly ful, Edgar: You don't have a room, then? Clerk: Wall, we have a sinall room. I's al the back, right 3 | 121 fy Listen again. Find five reasons why the room ie nat quiet. 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity C Student 2 - Go to Communication Aetivity P 5 Work with a different student. Ask and answor about the completed registration cards from exercise 4. What's (is) family name? His family name is (Young). Hotel reservations124 iy Conversation A ‘The Columbia Towers administration department. Jack: Good morning! And hew are you today? ‘Secretary: Good moming, How can I help you? ack: Jack Hudson. Absolutely Arizona Mineral Waters. Here's my card. Can I see the manager? Secretary: The Catering Manage”? Jack: Yes, is he? Secretary: Ms, Aha is in. Is she expecting you? ack: Uh, no, she ist ‘Secretary: So you don't have ar appointment? Jaok: No, I don't, but. Secretary: Ms. Alvarez Is in @ meeting, ack: | can wait Secretary: Sorry. She has appointments al day. 7 Absofutety, — Arizona 8 An appointment <=» 125 ly Conversation B Jack: Can | inake an appointment for tomorow, please? Secretary: | can't access her appoinimen' ary right row. She has it on her laptop. Can | cal you later? Jack: Un, sure. You can leave a message at my hole! Secretary: Where aro you staying? Jack: fm staying at the Pionset Hotel on Granvile Street. Secretary: So yeu aren't staying here? ack: Here? On my expense account’? No wey. Are you hiccing? Secretary: Is any time tomorrow OK? Jack: Sure. Vos. Ary time's OK. Fo axktevent J suotact event ring every 0 ins Password ArgelinaA.|Today Thursday 24 May| View |24 May to 25 May enlegorien| Vator Tate bootings ‘Thursday May 24 Sam. No appointments please! AO am, Manas! menting 10-14 hinch 72 Mam. 12 ncon 1pm. 2pam. Dentist 2:8 pm. Video conference with head fice in Terento 4 BAM, No Low daca new offen for swieering pod! ores pam. | Datla Ele Engh Waters PLC I | mnaalwaer | evening | Weel Dover ere ‘tek T Hudson | | Friday May 26 West ont euatie ws Wa [get rer ce ses ary cme ea WM | | Setar. | te buat oc i girs can ees aay Se] Phoenix, a Fee (6 1 Listen to Conversations A and B. Then ask and answer: Does Jack know the catering manager? Does the catering manager know him? Is she expecting him? Does he have an appointment? Does she have any appointments today? Does the secretary have Ms. Alvarez’s appointment diary? Whe tas it? / Where is it? Is Jack staying at the Columbia Towers? Does Jack have a large expense account? Where is he staying? Is the Pioneer an expensive hotel? Is the Columbia Towers an expensive hotel? soa0ce Fea es TT asm._| Micha. From Sin Gorlaone tneral Water: aly com Mineral Waters ef Frenee [| 1 pum. Luneh: Roger Peres, 1) | 2pm. Spam. Heeling Tictel brechure for nent year Spm. Bullet: HAL Computer ie. Annual Coneronce evening | Pany: HAL. Computer Ine. Annual Cenference 2 | « Look at the screen from Ms. Alvarez’s calendar. When can she see Jack Hudson tomorrow? Ask and answer about her day. What is she doing at 9 o'clock? ‘She's meeting Tony from Soprano Soda Waters. tu Appointments,128 @y Conversation A 9 Breakfast buffet <= um @% Conversation C Edgar's in his hotel in San Diego. Edgar: Excuse me, is there any more mik? " Waiter: Sure there is. Coming right up. torr Goce (omen jar: Cornflakes ... Cheerios ... Grancla. No. Ave there: Hostess: Good morning, Fava a aaek i Edgar: Plea: arden me? Fagar: Hostess: There's no smoking in reslaurenis in Calitorri, Sit Right this wey. 121 @y Conversation B Waiter: Good morning, for teday. Tea or coffee? Edgar: Colles, please. Walter: Can | Coffee's inciuced at's tre. Th 1125 6fig wnat hot food is on Edgar's plate? Listen and check (/) the boxes. bacon fried potatoes J hash browns J mushrooms 4 tomatoes English muffins in the smoking section. Hostess: Thore isn’t s smoking section, sir n Juan, and! I'm your waiter omimehel cur bullet? That's $14.99. bortet . Help yoursel, and enjoy bocuue any Rice Krispies’? Waiter: Aren't Here ary in the bowl? Edgar: No, there aren't Walter: Thion wo don't have any Rice Krisples Edgar: No Rice Krispies! | don’t believe it! Walter: Sorry. But itis nine ini. We serve breaktast from six 2.138 ip what cold things are on Edgar's plate? Liston and check (/) the hoxes tac Sa oS ‘2 maple syrup 4 French mustard Coon Gegerman om ted os GSpiaek quocdrn sb yrs tenant pt 0: roe Is there any ketchup? No, there isn't. / Yes, there is. sausages Are there any fried eggs? No, there aren't / Yes, there are. oe Hotel breaktasts.ry 2 10 Hotel reception <—=—————» 131% Conversation A 1.3 Oy Conversation © Pearl Lis the Reception Clerk at the Columbia Alain: Good maining. Are there any messages for me? Towers Hotel in Vancouver. ‘Alan Charest. Room 1132 ° an yer 7 Peark 11327 Yes, there's one. There you go. Alicia: Can you mail these for me? Alain: Thanks, And can you fax this for me? Pearl: Sure. Where to? a 187-9921? ficastn ore Farce, one to Saniego, oto «Raa. wr pag. to Ment, (14) 7-5 fain Tat Canyeu creget oy sco? Boston and one tc Toronto, please. Ol course, Mr Charest Peartokcreitoraimral es USA andorato Post : Canada. That's $4.39 altogether, At Hc ty. Pearl: Thank you. That's eleven cents change. 134 fig Conversation D Man: Excuse me, | heve a probiem vith my room key. Pear: Wreats the problem, Mr. Park? Mani it doesnt wok. | cant oper the doc Pear: The back side goes che slot, Then you sive 122 fy Conversation B Woman: Can Ieave 2 message for Ain Cravest? He's a PE” f ‘guest here. : ee a Mani: knows, Ankit dowsn't wor earl: Suro, do you know his room number? REE aeoeen eh Eee om arewedeoard Woman: Uh, no, | don't Pearl: That's OK. | can find i ha ’ Mave Dapont Gf ea here in Vanconfer. Is a business | wedactare. Ree k Wren a vation 8 aofeat chy. ARs cS ype 0 4501! } et FRANCE } Love Mica 1 Look at Conversation A. Make conversations 4 Look at Conversation G. Make conversations with these place names. Guess a price. with this information: international: Brazil, The U.K. for us / Mr. and Mrs. Steinway / Room 1819 / Canada: Ottawa, Quebec U.S.A: Dallas, Boston 4 pages / New York / (212) 974-4377 2 Write and address a postcard to a friend. 5. Look at Conversation D. Make a conversation ‘with this information: 3 Look at Conversation B. Make conversations roor-safe key / safe / blue side / swipe it quickly with this information: Alicia Romero / she / her room number Culture File 10) Language in Canada, Titles Mr-and Mrs. Steinway / they / their room numberee S11 City guide ee Transportation Industry Entertainment ‘Contact us The City of Vancouver, in the province of British Columbia, is just over 100 years old (1886). The poptiation of British Columbia is four million, and more than half lives in Greater Vancouver. Itis the third largest city in Canada. It has a beautiful location ‘with water on three sides. Vancouver has a mild climate. You can get to the ocean, the beach, or the mountains very quickly. It is only 25 miles from the border with the U.S.A. Vancouver is @ major North- American port (the second largest in America). It’s the largest port on the West Coast. U's also a major center of tourism, ‘The most famous building is Canada Place (1986). Canada Place is the terminal for cruise ships to Alaska. = words you can't check. 2 Describe San Diego in the same way. Use this information: ‘San Diego / state / Califomia mote than 220 years ol6 (1/69) population 2.6 milion 2ad city / Catornia dry, sunny climate oceans, mountains, desert San Diego Zoo — largest in world 18 miles / Mexico tourism 3rd largest industry (1st - manufacturing, 2nd = U.S. military) building - od Spanish Mission (San Diego de Alcala) (1769) Home towns 3 |, > Talk about your town. Ask and answer: ‘What's your home town? Do you live there now? ‘What state / province is it in? Is it the largest city in the state / province? ‘What's the population? What's the climate like? Is it mild / hot / dry / wet / cold? Is itnear the mountains / desert /a river? Is it far from the border with another country? Is ita center of tourism? ‘What industries are there? What's the most famous building? How old is i?— 12 Concierge desk c= 136 Ay Peter Grotowski works on the conclerge desk Peter: Hor’ arrap. We're right her, Tum ight uti at the Columbia Towers Hotel The hotel end walk down Grarnile Seo er ebout Alcla: Good motring. tm got to theese ship tersinal,__wbe blocks, The Canadian Pai Station atthe en Ishin font of you. Blcias Tharke Can ke the map? Peter: Sure. Do I need a taxi? Peter: Canada Place? No, ma'am. You can walk. Its not far, ItS only about a fhe-minute wall Alicia: Fine. Wich way ist? MARTIN \WATERERONT BUILDING @ CENTRE: ° CANADIAN PACIFIC CANADIAN RAILWAY STATION. VISITORS! ° INFOPREATION . cipist CHURCH CATHEDRAL, : % ° & “ vancouver 4 Me, ARIGALLERY oe ee : next 8 +” youlane . 4 MesTER .* HERE 2 3 Gilera, allan FUZABETH wy Zé Yea eres sp 5 1 L-9Mffy Listen to the three conversations. 3 Look at these four groups of crections from the Mark the routes and the destinations on the map. ‘can you use for each of the places White 1,2, 3. = Fane about three blocks a ten-minute walk 2 x Give rections fromthe hotel tothese places: Corrough the station can go ciferent ways a ee {ollow the sions ‘opposite Canada Place teens turn right go toward the waterfront its a fivo-minute walk turn left at the station we : go pastthe cathedral —_—_take the lett fork ahem e112}eranna its on your right 4. ~~. Choose a location. Give directions from the hotel to the location.== 13 Wrong number 4 y Conversation A Eagar: <21 7246 Voice: Boauity Salon. This is lanie. May Ihe you? Eagar: Soy. Can you repeat that? Voice: Beauty Saicn. This is Tania. Mey hep you? Edgar | don't want tho Heauty Soir! is thes 4271-18447 Voice: Ae you caling from Inside the hotel? Edgar: Yes. oice: And do you want an outside tine? Edgar: Of course | want an outsice ine! Voice: This is 32. t's en internal number. Press 9 betoro the number for en outsice line. 1 Leok at Conversation A and change the blue text to make similar conversations. 2 Which internal number does Edgar press for these inquiries? He wants a sandwich and cottee. He has some dirty launcry, He wants an aitine ticket. He hes a problenn with his shower. He wants the police He wants a haircut He wants a dinner reservation. zacesocs into US. dollars 1 He wants the hetel Operator. He wants the exchange rate for Ganactian dollars 1a ly Conversation 8 eagartOn 0521-7844 Voice: Helio? Eagar: May spcakto Ms. Lowe, lease? Voice: Wit? Eagar: Ms Lowe Voice: Who is this Edgar: ths is Edger Young. Arian evel min. Voloe: What number ere you calle? Eagar: 221-7241 Voice: Im soy. You rave the wong number, Edgar: Oh! Sorry to disturb you Voice: That's OK Os” b= Te A aa a= —snonw 3153 Fl ‘ant re a= AX Aas A=. Fl Teme TRAVEL UREA av et Sem OUTSIDE LINE Pl aA Fos [meg EMERGENCY — 3 > Look at Conversation B. Make conversations with this information: ‘Me. Garcia / 408-6289 Mrs. Chang /711-4137 Ms. Kim / 619-9475 Ms, Stein / 401-6019 Dr Suzuli /212.8760 Phone padsss 14 A taxi ride qe a By Conversation A LJosic Campbells outside her hotel in San Diego Doorman: Aro you cho dosie: Yes. Doorman: Taxi? Josie: Please Doorman: Where are you heading? Josie: Downtown ing out, ra‘em? us iy Conversation B Drivers Where dosie: Pir B, on Harbor Diva Driver OK. Are you. gong en Josie: vck ora sip. The Pee im Voyege Driver: Oh ght So you're asa, Put? dosie: No, "mnot a sor Driver What do you do? Sosie: fm the Excursions Menge a Aly Conversation ¢ Driver this tet Thats 85 dosie: Thar, Hore you go. Driver: Cut uf ent) that $11 £0 charge dosie: Just ave me 10.06 Dever Tne you. Have a good ts . My Pe MR ae a U.S. Money dollar = 100 cents bills - $1, $5, $10, $20, $50, $100 quarter = 25 cents coins - 1¢, 5¢, 10¢, 25¢, $1 dime = 10 cents nickel = 5 cents penny =1 cent Note: There are also half-doliar coins / fifty-cent pieces. These are not common. , i 4-2. S08 oe Ae cat 4. | Look at Conversation B. Make 2 Complete these: conversations with this information: 49, A quarter and a nickel = sw coms a Thvee quarters, a dime, and two cents ‘Sea World /on Mission Bay b Four nickels and a dime = Here on vacation? © A five-dollar bil, four quarters, and a cent = No. Werk at Sea World. @Aten-dollar bil, a quarter, and two dimes TTour guide? Four cents, a nickel, and a quarter ’ No. Whale trainer, 4 Atwenty, a dollar, and three nickel ’ ‘Globe Theater / Balboa Park 3 + Look at Conversation © and make Going to see a play? conversations. No. Work there, Fare: thirty-four dollars Actor? You have: two twenty-dollar bills | No. Director. | Fare: Seventeen dollars. ’ rere You have: a twenty-dotlar bil== §=15 Introductions 145 fy Conversation A |145 & Conversation & Josie son board the Pacific Rim Voyager. She's sosie: Good morning.» Ws. Grant? meeting her new boss for the first time. Cocilia: I'm Cecilia Grant. How may | help you? Josie: How do you do, 'm Josie Campbell. 'm the Excursions Manages Geeta: Good to meet you, Josie, Take a seat Josie: Ther you, Ms. Gren Sailor: Good merring. How may | help you? desie: Hi In looking for Ms. Grant's ofc Sailor: M's, Grant? Her office is straight along the hallway con tte left. I's number 104. Hor name's on the door dosie: Thank you Sailor: You're welcome a @y Conversation C Aeas0 call me Cecil Josie: OK ... Cecilia, So, you're the Entertainment Director. Cecilia: That's right. Welcome aboard the Voy dosie: Thank you. i's good to be here. Cecilia: You're from the Pacific Rin Traveler. know Philip Van Dom? Josie: OF course. He’ the First ier Cecilia 10's 2 good iriend of mine. Say, come: {your new offic. its right next door Josie: Thank you 10 105 106 107 02 THEATER dino toon ENTERANVENT Lipiccen® nue MANAGER 12 18 a ns cory reine. zZ came | us moon“ WaAKAGER eraine Srecton | Munroe 1 You're on the stairs. Ask for directions to 3“ put the sentences below in the correct order, the places on the diagram. then practice the conversation. 8: Thank you Introductions B: Of course. She works in the Data Processing department. 2 Match the sentences: Ah She's an old friend of mine. Greeting Response 8: That's correct. Hello. eo eaor A: You're from the London office, aren't you? How do you do? 1m glad to be here id Do you know Cathy Stokes? Pleese call me Tom. Thank you B Oh, really? ‘Wecome to Smith inc. Fine, tanks. And you? aig mae eeetnetace So, you're the Director. That's right. ay Please sit down, Hello Now make conversations with this information: Now York ofice / Gloria Manuel / Computer Department Washington factory / Steve Change / Quality Control Department16 ItineraricS <—— | Josie Campbelis asking Cecilia about the Cecilia Wier iineraty ofthe Paciic Rim Voyager. Josie: What tine do Coe: A 8:00 arm, dos: Arc what imo do we leave? Cecilia: At 5:00 p.m ing to Monterey Josie: Where are we going on Wecnesday’? Ceailla: Wecinescay, is that Mey the 3 Josie: Yes. thats right T DAYS PACIFIC COAST HIGHLIGHTS. ‘San Diego ~ Vancouver ato day |_ voyager ave / dopart May 28 Merday | San Diego, Calorie Cruising the Pacific Depart 10:00 am. MTINERARY CRUISE 618 é c ney 29 Tuesday | Catan stane 2.00 as. / 1.00 am Pacific Rim Oruices: Employ Santa Baroara 00 pm, / 8:00 pm. Name: Josie Campbell Date of bi May 20 Wednesday! Monterey, Calfornia 8:00 a.m. / 6:00 p.m. : May 31 Thursday | San Francisco 7,00 aim. / 600 pu lune Friday | Eureka, California «200 arm / 1:00 pm. : Ching the Pacitic tune 2 Saturday | Cruising the Pacific 4. How do you say these dates in your country? iure3 Sunday” | Vancouver B.C drive 1:00 a.m iat are thay ty Amstican etic? 25/12/00 632/67 o 10/11/04 tem 1 aah and onenert bans a4sis02 11/3/90 When are they going to Monterey? Talk about birthdays for your friends and family, eg Does the ship arive there at 7:00 aumn.? My brother's birthcay is © What time does it arrive? When does it leave? Dates 2 Make sentences like this: 5 150 Listen, then make more conversations danwary isthe frst month ofthe year. between Josie and Cecil Monday isthe first day of the week. Josie: Win are wo acing to Monte Cecilia: Gn Wedhescay the thirtieth, 3 | 1s Offy Listen to Josie and Cecilia's ‘Josie: Where are we aoing on Jure conversation. Find the information: Cocitia: We're going Ic Eurcka in the morring, Then vel a. dosie's birthday ‘aising the Paciicin the akernocr b Cocila’s sistor's birthday ¢ When are they going to Eureka? 6 COMMUNICATION ACTIVITIES d_ When are they going to have a party? Student 1 - Go te Communication Activity D Stuclent 2 - Go to Communication Activity Q=== 3S 17 Visitors 151 fi Conversation A 152 ly Conversation B Simon Chang works atthe Pacific Fim Cruises office Simons Can get you something to rk? at Canada Place in Vancouver. Alicia: Ur es. Tanks, Mi: i Simon: Would you like cotfee, tos or a cole! dri peroneal Le Yor Alicia: I'd lke tea, please. thank you. I'm Alicia Fomero, From Sar eee ane et neato Alicia: Lemon, pease. Simon: Sugar? Alicia: No, thanks, Simon: OK, Just z minute. Excuse rne. I'm going to rake the tea. Here's last your's brochure. You can take 2 look while you're waiting, ‘Simon: Ch, right! You must be the photegispher Alicia: That's right. 'm the photographer from Sagebrush Marketing, ‘Simon: And you're going to leit ‘crise for the brochere, Alicia: Yes, | em. ‘Simon: Well, that's great, Take Tim Mr, Dawson's assistant. Good te rreet you Alicia: Good to meet you tc Simon: And weloon e pictures of the Alas! eat. en Simon Ohy clic Fir. nik (ere) half'o* halt sugar swoetener—_crearn 1 Look at Conversation A. Then role-play the 3 Match the containers to the contents. conversation replacing some of the expressions in blue Which containers match with more than with words below. ‘one word? LANGUAGE BANK ehorie rae Introduce yourself state your job sit down a an I'm Steven Lee. I'ma sales representative, Take a chair ie eae My name's Anna Garcia, I'm from X¥Z Incorporated. Please sit down. aa FUEGO work for West Travel. Would you tke to. 8 , sitthoro? ack as spoonful cream BIC) Wo onon ffor amare « rw Uae the potre a S008 above, and role-play Conversation B with different words. Welcoming1 2 18 Connections Questionn: 1. Which of these do you use? Gatelephone “4a pay phone a cell phone Uacarphone Lian answering machine Ua fax machine } Gamodem A text mossaging a caller display Hl Gavideo phone “a phone card (Qa WAP cell phone : 2 How often do you use the phone? very often Soften oocesionally once or twice a day Gnot every day 3. How often do you text on the phone? very offen “sometimes anever 4 When you hear an answering machine, de you leave a message? always U sometimes thardly ever ; Sine eto es cere ae re took in a phone book 1 call Directory Assistance check the Web Part 3 Welcome to the Sprint voice mailbox of Cathy meat Lowe. lm not Stlverk right new Please gve your ee Perel pte ete ere teeerteeet questionnaire. Compare the answers forthe less. 1m Thank you for ontacting me 13 (fig Eagar Young is caling from his room in ‘San Diego: Listen to his phone cal 4 [155 (fly Callt, Pat. Undertine the Call 4, Part 1. Complete the transcript: diferences in Cathy Lowe's message. Then listen Thank you for ‘SouthCal Tours. Your call ‘again and correct them. is in a call-waiting system. Your call is important to oe Piease until one of our telephone 5 Edgar Young's message is too long for the i ‘operators is. answering machine. Write a short message. (The phone number of the Quantity Inn is 866- 151 16ffp Call 1, Part 2. What does the 4414, He's in Roam 218) operator say? Thank you for (eallina / holding / waiting). 6 156 fig Cal 2. Write the numbers in the b_ How (can / may) | help you? ¢ Please (bear with me/ hang on / hold). for reservations. @_ I'm (calling her / trying her extension / b Press, for recorded information. connecting you). © Press for brochures. Note: all the answers are possible. Press for other inquiries. 18) Phone phrases 7 << Write an answering machine message for yourself. Then practice saying it to a partner.cs §=619 Fast food 1st @& W's eleven thirty, Jack Hudson is at a fast- food outlet ina mall. Server: Naxt. Yes, si? dack: 0 ike a Big Burger, please, Server: Bia Eurax. Acting else? ack: Yes. With is. Server: Regular or large fries? dacke Large, Server: Anything to cei? Jacke Yeeh, cote. Server: that everything? dacte Yup. That's it Server: OK. That's a Big Burger, with a large tries, end cafles, Jacke: Right Server: That's seven ninety-three with the tax. Jack: There you go. Server: Out of (wonty, Twelve dollars and seven cents change. Its coming right up. 1” Look at the conversation, and make more conversations with the menu. 2.151 Wify Listen to Jack and the server. Then anewerte questions: a Would he like vanilla or chocolate ice cream? Dov mchisat ¢ What bill does Jack offer the server? d Can the server make the change? e Does Jack have anything smaller? 3 02 Use the menu and role-play more conversations. Use the expressions in the Language Bank. BIG BURGER WORLD Blo BORGER « sarge BG CHEESE « oz andr ws BACON BURGER 4 0 - vet Geaninn ton os Ble 06 bot dag 516 SALAD foe bar E | Ww tn Me ag ts Phar $08 aye 4 SOFT FREEZE KE any i‘ varie, crate of 3 nla" choclate su Bie stANe sia, SAW, deca oe B46 «0 1A he F145 Nar uty COFFEE, TEA, Lew ine Sopa oe - 500A Beg j Reade tt AU Big Burger pacing i eayeable AN Big Buryer wea are frown nacey free far, NOS TAX ax LANGUAGE BANK Server: Bo you have anything smaller? the right / exact amount? Out oftwenty? That's. Customer: ‘Sorry, | only have a (twenty-dollar bill). (fifty-pound note)? ‘Som. can you change a ‘Som, | don't have anything smaller Can Ihave (some quarters / dollar coins) in the change? 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Aetivity E Student 2 - Go to Communication Activity R c Taxes20 Gift Store es 138 & Conversation A Hiroshtis at the Columbia Towers Hotel git store Hiroshi: Excuse me. How much is this? Sales person: The baseball cap? It's $18.99. Sales person: They're all the same. One size tits al Hiroshi: That's OK. 1 Conversations A to C. Underline all the questions. What are the answers? 2. < Conversation A. Make conversations using the Language Bank and the five items above. LANGUAGE BANK How much is this / that? How much is this / that one? How much is the blue one? What size is it? / What sizes do you have? More colors light gray @darkgray @ brown © beige @meroon cream @ dark blue @ light blue 169 fy Conversation B Hirose Hew mach ave those T shits? Sales person: Whic" ones? Hiroshit The dark blue ene Sales person: They're twenty-three dollars each, Hiroshi: What sts do yeu ha? Sales person: Sina edu, ge ars extraerge. i Tory? Hiroshi: No. Its for my son, ow lds he? Sales porcon: | cuppose medium, then. uw Ai Conversation ¢ Hiroshi: OK. The cao ar the Tshirt, tien Sales person: Tras fey cre rant fe tox ‘eight sixty-five with the tax Frosh: Do ycu take tevelers chet Sales person: Sure. Jkt sigh and dal wih the store name Hiroshi: There you go Sales person: Ira one they we change baseball cap, $18.85 scarves, $25 50 each S& ag lies, $48.55 each Tehins, $28.00 each 3 Conversation B. Make conversations using these phrases. Total your purchases, and pay with a traveler's check. How much are these / those? How much are the large ones? Isitfor you? No, it’s formy .. father daughter. husband wile mother brother sister son Traveler's checksi «21 Small talk 18 fl Conversation A Alicia and Simon are making small alk or social ‘conve tion, before they discuss work. Simon: There we go. T Abc: Which ono' tring? Simon: Thal one. The one without a spoon, Theres sug Abcias Terk Senor: be ref, it's hot! 19 f@ Conversation 6 Simon: fs his your frst Ala: Yes 1 8 isit 10 Vancouver? Simon: What do you think of t? Alicia: lil, Helly beaut Simo but then its my home tow 161 fy Conversation € Simone Were are yous Alicia: At the Cokie To you know Simon: Yes, i's on Gaile Stet. What's the? Alicia ts oxcolent, Simon: Good 165 ly Conversation D ‘Simon: How do you tke the weathe Alicia: I's fire. Not too ot. San Diego's pre ax. Anyhow. iit ooing to rein? vweathor for my picture Simon: Wo get lo! of rin in the fell December and senuary are the well weather foracast is OK for this week Alicia: Great althis nonihs, But the 1 Look at Conversation A. Answer the questions: Which cup is his? Is it the one with a epoon or the ene without a spoon? Does she take sugar? 2 Look at Conversation B. Which of these are good topics for small talk? the city you're in + business problems + your journey ‘= the weather + politics = food and drink 3 These are replies to “What's it like?” Put (7) for positive replies, and (9) for negative replies. Excellent / Not very good / Not too bed / ‘Along way trom the verter / Very noisy /Busy / Full/ Near the airport / Right by the mall / Fine 4 © Look at Conversation C, and make conversations about accommodation using: Stay & Save Motel / Next to the airport ‘Grand Royal Holel / Near the park 5 Look at Conversation 0, and talk about your town or city. Use these question: Does it rain in spring / summer / tall / vanter? ‘Which is the hottest / coldest / wettest / driest month? Topics of conversation4 18 fly Josie Campbell is with Cecilia Grant on board the Pacific Rim Voyager. They're discussing sosie's daily routine, Cecilia: So expect i's the seme as on your lass vosie: Sure. When do we bogin? Cocilia: A 7:00 a.m. Fist, you @ ‘excursions teem. Josie: OK. Cecilia: Then Theater belore they leave the ship after we arrive in port. Josie: Arc the excursions norrrally leave thity minutes later Cecilia: That's right. Next, you sways check the buses ‘and the passonger list Josie: Sure. Jose, Let's go through your daly routine ip. wane ik to your issengers usually meet in the Ship's that’s thirty minutes 1 Ask and answer: What does Josie do first? When do the passengers meet? When do the excursions leave? What does she do next? What does she do then? What does she do in the evenings’ Is the routine the same as her last ship? e@recoee 2 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity F Student 2 - Go to Communication Activity S 22 ROUtiNGS — ens Ceaitta: Then, after they leave the ship, yo have time for ackriristrative work, Josie: Lio Igo on any excursions? Ceailia: If you have time! You usualy don't Josie: OK. Whel about the evenings? Cecilia: Finally. in the evenings you take reservations for the next day. ly dosie: I's not ox it's simi Cecilia: Groat! Well, the passengers unive lomorrow ‘morning, You're free this evering, Josie: Tanks Cecilia: Sore of us ftorn the entertainment teain are {going out to dinner, Would you like to come with us? ‘You can meol everyone in an informal setting. Josie: That's wonderful. Thank you, Cecilia | 1 gonorally 5 came my last ship, ut 3 | >< Ask and answer about deily routines. When do you usually leave home? What time do you usually arive at work? What do you normally do first? What do you do next? ‘When do you normally have breaks / lunch? : What time do you normally finish work? When do you artive home? e@seaocs Routinesee «= 23 Your CoMpaNy Ln (6% Simon is explaining his company to Alicia. Look at the chart and listen to their conversation. iS PACIFIC RIM CRUISES: ORGANIZATION CHART C.E.0. Patricia Brooke VP. Sales VP. Operations Olga Wvanov Michael Perez Marketing Director Reservations Director ‘Administration Director Dan Burgess Anna Maria da Siva Fosa Wong Ships’ Captains : a Catering Personnel Publicity Manager Sales Manager i Manager Manager ‘Traveler. Voyager Explorer Phil Dawson Wanda Sikorski, Manage Manager Entertainment Director Excursions Sports Theater Manager Manager Manager 1187 fi Liston again and undertine the people n talks about. 2 Find abbreviations on the chart for: Chief Executive Officer Vice President What do these abbreviations mean? Admin. Mngt Pres 3 Ask and answer. Use the words in the Language Bank. Winat does Wanda Sikorski do? She's the Sales Manager. 4, Josie Campbell is the Excursions Manager on board the Pacific Rim Voyager. Cecilia Grant is her immediate superior, and she reports to the ship's captain, Captain Carlsson. Look at the Transcript, then make sentences about Josie's job. 5 Describe your job in the seme way. Companies, titles LANGUAGE BANK He's [in charge of | publicity. She's | responsible for | acoounts. Im the Los Angeles office. He reports to the Sales Director. They work in the Accounts Department. Her boss is the Sports Manager. ‘She has three assistants. rm one of her secretaries. He's my immediate supeniorsees 241 unch © Conversation A tts lunchtime in Vancouver. ‘Simon: OK. It's twelve thirty. You're meeting Ir. Dawson ‘at tW0. Do you fed! like Some lunch? Alicia: Suro ‘Simon: What kind of food do you Ike? Alicia: Anything. i's up to you ‘Simon: | usually go to an llakan place near here. t's set service, but the food's OK. Alicia: That's fine. Let's ge there. % Conversation B Simon: Here's a tray. I 2 sot lunch. They have a choice CT four entrées, and you can choose a side selad, roll and butter, end a drink asagne, please. Alicia: Yes, pleas Simon: Spraghe'ti Rolognese fer me. No Parmesan, Server: Coming right up. 1°? Look at Conversation A. Make two conversations with this information. Conversation 1: 12:15 p.m. / meeting at 1:45 pm. ‘Would you like some lunch? ‘What sort of food ...? Chinese piace downtown, Conversation 2: 1 p.m. / begin work at 2-15 p.m. How about sume lunch? What do you feel like? ‘Mexican restaurant / across the street _« Conversation © Cashier: Are those together? P ‘Simon: Yes. T Cashier: Tha’s wonty-five dolers and eighty-seven certs w Alicia: Let me ray FE Simon: No. This i en Pacific Pim Cruises, i Alicia: You're sure? \ Simone OF course. | insist f Alicia: OK. Then let me pay next time | Cashier: Hey! There's alin at the counter! Nakeup your fl minds! | Simon: Sony. Thero you! ge = | F ' ee LasAcue Car eee eer Cee ee [Tee Oe ae a a ie 2 < Look at Conversation B, and make more conversations using the menus. Culture File 24] Paying 3 Who's going to pay? Look at Conversation C. Make conversations in groups of three using the Language Bank. LANGUAGE BANK Let me pay. VM pay. This is on me. This is on the company. No, Hl get it.2m (% Conversation A Pearl Li is working at the Front Desk al the Columbia Towers Hotel. Man: Excuse mo! Peart: Yes, si? Manz catch you're in a hun. 2 iy Conversation B Pearl: Front Desk, This is Poel specking Phone: | need somecre in Room 652 immediate)! The shower fs rurning, and wor't slop! Taere’s wale all Over te for! Pearl Con't worry sit send en engineer ih avy 1 Look through the conversations, and hightight the offers of help. Then ircle)the requests. 2 Student 1: You're a guest at the hotel. You're calling the Front Desk. Request help these situations: a. The tollet won't work. There are no towels in your room. © You want someone to take your bags to the lobby. You're in a hurry. You want the hotel to prepare your bill nov, before you come down to the lobby. ‘Student 2: You're the Front Desk Clerk. Decide ‘iho to send, Use this list: room maid / bell captain / encineer / cashier wart to check out. min a hury, Ihave 6 plane to Peart: OK, the cashier's desk is right over there. I'l tell her —————— 25 Dealing with problems « 208 fy Conversation C Gartos: Maintenarce. Cerlos speaking. Peart: This is Poat! Li: Carlos, wail you go up to Room 652 right no? hs urgent. Garios: Wat's the problem? Peart: The shower won't stop. Cartos: I'm on my way 205 iy Conversation D Peart: Front Desk. This is Pest Phone: This is Foor 582, Will you send someone quickly? There's water coming through the cain! Peart: Alright I deal with it, ma’am Frort Desk, This Phone: I'm in oom 452, en there's water Imagine that you are the Front Desk Clerk. Offer help in these situations: = Fm checking out after tunch. | don't want Housekeeping to make up my room. ‘+ My room’s very cold, I can’t turn off the air conditioning. * The TV isn't working, Hotel facilities== 26ArrangementS <= 206 fy Conversation A 211 iy Conversation B Jack Hudson is making some phone calls. Agent: All Canada Airlines. Can | help you? ‘Jacks Yes, [need fh om Var cover to Phoenix on Friday. Do vou heve any seals? Agent: Let me see. Yes, | have one on the 5:80 fight slack: Five tity! Whats the checkin time? ‘agent: Ore hour Ecoremy. Tl minvios Busines Sess. Wi yon take ha? Jack: No. | wor't get to the éppot in tne. When vl the ox: fight leave? Agent: There won't be another cirect fight on Fray “Tror't bo cn on Saterday at tho samo tre, Jack: Fire. take, [Agent Just lt me check. On, Frm sony that ght a Pierre: SeveCash Supermarkets. Pierre speaking. Jack: H, Pere, TH Is Jack Hudson, Absolutely Arizona Mineral Waters. Pierre: A, Jack. Yes, how are you? Jack: 'm fine. in town for @ couple of days, Can | ‘come end see you? Pierre: OK. 'm pretiy busy at the moment. Can you make it Friday etteroor'? Jack: Friday aftericor? Ibe there. What tine? Pierre: Avytime etter four Jack: OK, Doos 4:15 suit you? Pierre: Yes, that's OK. I'l soe you then. AllCanada Airlines Partner airlines Edmonton Calgary Vancouver Winnipeg ‘San Diego’ 1 Look at Conversation A. Make a conversation with this information: 3 | am Gfip Listen to the agent describing a different route. Find answers to these questions: Alicia Remero / Sagebrish Marketing a When will the fight leave Vancouver? In town for two weoks. bb What will the last checkin time bo? ts Saturday morning OK? © Where will it stop? Not before eleven. ‘4 What time wil it errive there? Eleven thirty? © When will the next fight leave? t What time will tarive in Phoenix? 2 Underline s, will, and won’t in Corvorsation B. Make a conversation with this information: 4 COMMUNICATION ACTIVITIES Vancouver to Denver / Saturday lunch ‘Student 1 - Go to Communication Activity @ 1:46 fight Student 2 - Go to Communication Activity T £0 minutes Economy / 60 minutos Coach ‘No other direct fight on Saturday or Sunday Next fight ~ Monday at 6:45 am. Ali travel: hubs and spokes.= 27 Meeting people | Cecilia Grant is introducing Josie to her new Pacific Fim Voyager co-workers. 1 fy Conversation A Ceci Jose, | want you to meet Keryt Nakarnura. He's eSports Manager. Keni, this is Jose, who's in charge ofexcursions. Kenji: How do you co, Josie, dosie: Howe do you do, Ken: Oh, 50 you British. dosie: That’ right. Kenji Wol, t's good to meet you, Josie. dosie: And you, Ker. Kenji: Everyone calls me Ken Josie: OK... Ken. 10 fig Conversation 8 Cacia Art thse itary Haring. Brtarny works in Deus seperment. She's ator gud Josie: How do you do, Eftanny. fm lose Carrel Britany: eased to mest you, dose. Desi: rn locking forward to workang topother Brtanny: No too 211 # Conversation C Cecilia: Capiain Carlagor? May lintrodce Josie Campbel, our new Excursions Manager? Carteson: I'm gla! to meet you, Ms. Campbell Josie: Anc'm glad to meet you, Captain Carson Cartsson: Aren't you from the Paci Firn Tiawoler? Josie: That's right Cartsson: Wal | hope you erfoy working with us. dosie: Thank you, sir 1 Look at Conversations A to C. Josie meets three 3” write down your name and job title. people. One has a similar job, one is her superior, Exchange it with a partner. Go around the room and one has a junior job. Answer the questions: roducing your partner to other people. Don't 2 Who has a similar job? forget to shake hands! You can use these Who has a junior job? eS ¢ Whois her superior? d_ Does it change the introductions? LANGUAGE BANK When do they use first names? This is ..., and this is I want you to meet .../I'd like you to meet want to introduce ... /'d like to introduce ... Can | introduce ..? 7 May lintroduce ...? 2 Underline the expressions that are about working together in the future. 27 Friendly names, titles——= 28 About yourself Conversation A All the entertainment staff are on their way to a restaurant by taxi. Ken is sharing a cab with Josie. Kenji: OK, Josie. I krow you're British, but thats all Tel re about your vosie: Min, right. Wel, | wess on the Pavile Bir Tavetor for two years... | was a tour guide. And ... uh | vein ‘Vancouver, ard, Un... W you want to know? Kenji: Vuhat were you before you were a tour guide? Josie: Before reservations clerk wath Cunarct in Do, and betore that | was @ student. I was in college ‘a degree in tourism, Eur for three years. | a 1 Look at Conversation A. Ask and answer: Where v How long was Josie on the Pacific Rim Traveler? What was her job? What was she before that Where was she a reservations clerk? How long was she in college? Does she have any qualifications? was Josie born? erecaore 2 Look at Conversation B. Ask and answer: a Where was Ken born’ b What was he before he was a sports coach? ¢ Was he an amateur or was he a professional? d_ Was he good? Was he fantastic? © What was his job last year? 1 Was he in matches with any famous players? © Conversation B Ho Josie: Come on! It your turn! Kenji: Me? | was a pro tennis player before this jot Josie: You were a pro’ 0 Kenji: Oh, yeah. I wes good, pretty good. But wasn’t fantastic. Then was a sports coach last year, and this year I'm the Sports Marager. Josie: Were you in metchos with any of the stars? Kenji: Some. | was n a ot of tournarvents at hore In som Josie: Where's home? depart Kenji: Sen Francisco's my home town, Iwas born thera, eB My parents still ive ‘others ‘comp 3 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity H 4 Student 2 - Go to Communication Activity U Interview a partner. Ask these questions: A Vinore were you bom? Where were you at schoo! / college? Do youhave any qualifications? What was your frst ob? How long were you in that job? What was your het / let fob? 5X it craves es rere aastyc nena 3 sibout their frst partney, 0.6. Where woo (che et sohoct? What was {his) first job? Degreeses «=829PhHONESYSIEMS How easy is it to get through to people in companies? 1 DIRECT UNE 2TOUCH-TONE PHONES SVIATHESWITCHEOARD 4 VIATHE SWITCHBOARD Tost Brecon — FA TRowrcw0s 4D yay "NOSECRETARY oe insome companies, ‘When you get through to When you get through to ‘Sometimes the switchboard ‘departments have their own the company, you hoar a separate phone lines. With recorded menu. Listen to «thers, you can dial the the example. | 214 company's number, then [ess the pound sign (Hi) {lowed by the extension amber you require. the operator, you ask for the puts you through to a. ‘secretary or personal ‘assistant first. Questionnaire ‘Would you prefer your own direct line at work? Why? Why not? Do you always want to speak to people who call you? 1 on When do you use an answering machine? a when you're out bb when you don't want to be disturbed allthe time 4 Do you always tell the truth to callers? (e.g. Do you ask someone else to say you'te out when actually you're in?) 5 Someone has information for you. It's important, but it isn't very Urgent. Would you prefer them to: ‘a phone you immediately? b fax? © use e-mail? write a letter? 6 Do you agree or disagree with these statements: a Phone calls often disturb me when I'm busy. b_Lalways stop what I'm doing when the phone rings. 1 | Interview a partner and complete the 4 | 217 GAY Listen to Part 3. Complete the sentences: questionnaire. arm he’s in a meeting. Can Itake a___ b Can'tyou___ him? 2 | 215 (fp Edgar is calling Simon. Listen to Part 1 c fm not. ofEdgar's phone call, and complete the sentences. d Doyouwant __tocall_ back? Edgars! want speak Simon Chang, Operator: —_—may|__— who's ealing? (We says the above ines? Where i gar? Edgar: Yes.___is Edgar Young __ AmCan Travel Operator: Thank you, Mr Young. Please. 8 | 216 Gig Usten to Part 2. Answer the questions: ‘What's Simon doing? Does he want to spoak with Edgar? What are Simon's instructions tothe secretary? What dooe the eccretary ask the oporator to do? aoce Does Simon know this? Write three things you want to do in the next week, and three things you want other people to do for you. Ask about your partner's list. Culture File 29 Phone systemssee 30 Polite inquiricS come ce 2:0 iy Conversation A [218 ® Conversation B an Simon Chang's boss, Mr. Dawson, is meeling Alicia Mr. Dawsons Im sony | wasn't here ths motning. Iwas | Mom Romero for the first time, They are in Mr. Dawson's on one of our ships. Did you have lunch? Edge office at Pacific Rim Cruises in Vancouver. Alicia: Yos, | hac kinch with Simon, ie MMi. Dawson: Where did you a0? Mr. Dawson: Ab, you must be Mis, Pome, How G0 Ye pligia: Wve went to an allen place near the office 09s ee Mr. Dawson: Yes, | know il, Was everything OK? eae Alicia: Glad to meet you. Pleese call me Alicia. G tie! on bet Alicia: Yes, thanks. tt was very good, 7 Alia. Cal Pil Did your "Mr. Dawson: Thenks, Alcie. Calne Pru. D'c yOUNee 2 ar Daweon: Did you nave thor pizza? They do good light cay E Alicia: Yes, | cid. tt wes fine, Se sil see eiarae De Devons Wes De pans one Alicia: No, I cnt. | had the lasaane. It was OK, Mr. Dawson: Try the pizza next time! Well, Simon’ 9) te look aller you during your visit. If you have any questions, you can adk mo anytirne Alicia: Yes, it wes right or me DATE: AME: 300M NO heck sory 1 Regular 4 Same-c a Overnig Wen's Shirts Eshits Jndershor Dante. Pajamas Shorts Sweatshirt Becks Dther TOTALS, Special ins {tho list fies or Wie ate no articles lof Guest sigr 1 Mr. Dawson asks several questions. He doesn’t 3 Look at Conversations A and B, and unde ask because he needs information. He's trying to the sentences which contain a past tense. ‘be polite and friendly. Underline his questions. 4 ‘> Ask a partner these questions: 2 ask enaenswer: What aid you have for breakfast? Did Alicia have a good flight? When did you have lunch? Was it on time? Where did you go for lunch? DDid she have lunch with Mr. Dawson? What did you have for lunch? Who did she have lunch with’? Did you go out last weekend? Did she have pizza? Where did you go? 2 What did she have? Did you have a vacation last year? Where did you go? sea0ce Friendly questions220 fly Conversation A Morning, Edgar Young is at his hotel Edgar: Morning. [have some laundry ih Room 218. Valet: 212? Did you put a laundry Ist in the bag? Fégar: Yes. I did Valet: OK. Somebody will be right up. Leave the bag beebind the deer LAUNDRY LIST px sorace required: Fecal (next day 7 pn) J Same-day service (Pick up by 8 am., return by 7 pm) B Oreight (ace 50%) es ‘no. of items WOMEN’S no, of items $600 Blouse $6.00 4.50 Dress $7.00 rors $3.00 Skit $6.00 $678 a Nightgown $5.25 $6.50 Slacks $6.75 $4.00 Uncerwear $3.00 $6.00 Pantyhose $2.50 $2.50 Robe $6.50 Be Other TOTALS Sit irstructions: [felet Snot completed cur count must be accepted. In case ddkssor damage, labiity is lirited to ten limes the pre charged. Neerenot esponsiole for shrinkage, color fesiness, zippers, or ticks let in clothing es signature: 1 Look at Conversation B. Then ask and answer: a When diel Edgar call the valet service? Was this too early or too late? © What's the last time for same-day service? Did he puta list in the bag? fe Where did he icave the bag? Clothes 2 Look at the laundry list. Check () the items of clothing you wear BELOW the waist. Underline iteme you wear ABOVE the wait. Cirele items you wear above AND below the waist. 31 Laundry —— 221 6% Conversation B Evening. Edgar's back in his room. Rita: Housekeeping. Fita specking, Edgar: AP, ight. Where's my laundry? Rita: Sony, vio is this? Edgar: My name's Young, Room 218. Rita: Ane! you have a protiem with your kauncry? Edgar: Yes, I do left iin my room for same-day service ‘And itisnt back, Rita: Did you tell the valet that it we Edgar: Yov, | cic Rita: When oid you cell her? Edgar: | called them at eign ftoen, Rita: You were toc lato. Tho last time for same-cey carves ie eight o'etock, Mr Young. I'm sony, But youl get it tomorrow. In your ror? 3 The fifteen items you sent to the laundry this morning aren't back. You didn’t put your name and room number on the bag. You're calling housekeeping. They ask: “What was in the bag?” Tell them. e.g. There were three shirts and ... 4 Make alist of the things you took on your last vacation or business trip. Compere your list with 2 partner, e.g. How many (pairs of shoes) did you take? Did you take too many shoes? Did you wear everything / forget anything?==—= 32 Directory assistance <=! « Country Emergency Directory International International he Services Assistonce ‘Access Code Directory USA/Conads 911 1 +a1ea cade +955-1212 O11 +countrycode 00 | ux 999,111 116888 00s countycode 159 My country, [Intemational + Cauntrycode + Area code London) + Number Access Code (UK) ‘rca prone | lon “ m0 7/eorar70 120567 1 Complete the table with the numbers from your 4 Which of these services can you get from country: telephones in your country? + dectory assistance * sports results 2 Write down five imaginary telephone numbers, * text messages * video phone for cities listed under area codes. Ask your partner + aweather forecast * tolkfree numbers to tell you how to call them: + Web link = Web e-mail from the U.S.A. or Canada from your country 5 Compare with your country. Ask and answer: + What prefixes do these numbers have? Listen to Jack Hudson. He's getting two numbers “cell phones from directory assistance. Write the numbers down. stollfree numbers “premium rate numbers, Bf Fest rumor ISdtectory assistance fe? | 28 Of Second number: ‘* Are there more cell phones, pay phones, . phone card phones, or credit card phones? Culture File 2) Emergency codes ‘Which do you prefer? Why?ve 3 Attractions === Alicia and Simon are planning next week's schedule. Alicia is going to take pictures of tourist attractions in the Vancouver area for the brochurs. 70: Ms. A Romero Photo Shoot: Provisional schedule Monday 28: Downtown ~ Canada Plact (exterior and interior ‘Columbia Towers Tuesday 23. | eee Gastown, Chalo pm Stanley Park Wwedneedy 0: \ ‘All day ~ Float plane sight: Truly 31 ; | Renabus to Nor wie es ‘Suspension Bridge, Grouse MMiountai | on See of fac ather on other days | sare 2 See sunday 3 pie $:00 Canada Place ~ ship arives at 10-00 1 Ask and answer about the schedule, e.g. Whon are they going to be in Chinatown? What are they going to do on Th ursdlay? 2 22-1 Ffig Listen to Simon describing some of the attractions. Number the photographs above. 3 Now read the Transcripts. Underline the things Alicia can photograph. 4 Describe three attractions in your area using the words from the Language Bank. Imagine you're telling a visitor from abroad. Capilane Cont LANGUAGE BANK ‘This is a bridge / mountain / river / area of the city / park / historic building / square. There are great views. You can see .../ ride ... / go on Ws good for children / adults / older people. It's famous / popular because. like it because often / sometimes / occasionally go there. Attractions .228 fly Conversation A Jack Hudson is calling Pierre Duchamps. Pierre: Helo? Pierre Duchamps. dack: Holo, Pere. Tis is Jack Hudson, your cal Pierre: Ar, Jack. How are you? ack: Sorry to cisturb: you at home m returning Pierre: night. Jack: "7 not interrupting your meal, arn 1? Pierre: Uh ... No, nol at al ack: Are you sure? Pierre: Yes, I'm sure. I's OK. 1 Look at Conversation A. Make conversations using these words: LANGUAGE BANK Apologizing for disturbing | Returning a call someone Sonry to disturb you {at home / at lunct) ‘Am interrupting anything? 'm not interrupting (you), am? ‘Are you busy right now? [Pm returning your call 'm calling you back, Thad a message to call you. ‘You ttied to call me eater. Outside office hours =——} 34SuggestionSs <———e |220 Conversation B t Pierre: Thar for caling ec. | had an idea, Jack: Yes? Pierre: This is usta suogestion, Why don't you call ; Pace Fin Crusce? sack: Pace Fam, Why? Pierre: tel hee aout Absok oly Aaron Jack: Yeu think so? Pierre: Yes, you should, Why don't you try them ! tomorrow? ack: Why rot? OK; | vil. Thanks forth idea, Pierre: You're welcome. I see you tomorrow: 2 |< Suident A wants to buy a present for someone. Student B gives advice. A: Lwanta gift for my (son). B: How old is he? A: (Hels six B: Why don't you get (hirn) a) A: That's a good idea. You can talk about these people: nephew (12) niece (8) uncle (60) aunt (45) brother (23) sister (18) wife (35) boyfriend (26) 3 |. Your partner wants to be fitter and healthier. Give strong suggestions and advice, e.g. ‘Suggestions / advice Replies Why don't you (play a sport)? (7) OK. That's a good idea. If You should (drink more water). don't know .. | suggest {you go on a clet). (x) I'm net sure about that, What about (going to a gym)? don't think I wilee 35 The menu ‘The entertainment staff from the Pacific Rim Voyager is in the Panama Hat restaurant. . # The Panama Hat Orange Avenue, Coronade Island, San Diego, Ca. a MENU al Starters Desserts New England clam chowder 36.50 Florida Key me pie 87:95 Spinach and bacon salad $5.95 California strawberries $5.00 Melon with genuine talian Parma ham $6.25 Mom's apple pie, with Oregon apples $5.25 ttatan tomato and mazzareia cheese salad with basil $7.45 Beverages _— Ask for our extensive wine ist ~we have more than 100 wines by the bottle. Griled Howaiian tuna steak with treat teiice ec satis Mineral water $2.50 rowheod, Clearly Canadian, Seatood selection Se eee deep fried fish, rp $18.50 a 75.0 glam Charcoal grited 16.02 beet steak Waegion Sie Cherdomay ee Texas barbeove sauce $22.00 Che's salad House rec $8.75 a plass iturkey, ham, ego, Swiss cheese) $15.95 ee Feud aa eee ee, louse rosé 5.0 glass Sti-tied market vegetables wath aa. | Role-play the conversation replacing the highlighted words, e.g. shower cubicle /Tibe too busy to watch TV. You mean you're here on business? / I think iW be great./1'm sure you'll enjoy t 2 Look at the picture. What facilities does Alicia's cabin have? Check (v) the boxes: Daueen-size bed 2 staircase ‘balcony cote table Gsitting area sofa Qvmitingdesk dining table shower walk-in closet G armctairs anv UDVD player picture window LU Internet link: Alicia: Fine. Maria: And in the siting area you have & TY. Alicia: | won't have much time for TV. Fm here to work, Maria: You mean, you aren't on vacation? Alicia: Unfortunately not. 'm taking photographs for @ travel brochure. Maria: Oh, that’s 9 pty Alicia: 'm looking forward to it. This is my first cruise. Maria: Wall, hope you enioy it PACIFIC RIM RUJSES THE PACIFIC RIM VOYAGER, TV SERVICES, Channel Service 1 On-board infarnation service 2 “The movie channel 2 hous a day 2 Entertainme char! Ault programs 6 a. ~ 6p. Kids! programs 6.2mm. = 1:20 62. 4 Salelito NBC News 5 Satelite ~ Sports, table tennis, jogsing 6 Satelite—Entereierent p 8 Satelito- Ole movies (Ghaxge secourt information ~ intersctve Information on your account 24 hours a day 8 ‘Sega systern video games ~ cortral parks ‘valle trom Entertaizment Desk 3 [25 Giff Look at the TV services card. Listen to Maria describing the facilities on the TV. Maria Is right, the card is wrong. Correct the card. Culture File |44) Traveling by sea254 fly Conversation A Alcia is speaking to Josie on the eruise. Josie: Hey, ‘Alicia Holo, or Josie: Josie Ca We mat yesterday n Coc fice .. We take absart photos of the excursion Aicia: OF core. You's the Excursions Manager. Josie: That's right. Can | get you a drink? ‘Alicia: Please. A mineral water, Josie: Are you sure? They have this new mineral water Absolutely Avizona. | don't like it very much. It tast vary salty Alicia: OK. A club soda, ther 1258 (MG Alicia doesn't remember Josie at first. Listen to Josie's statements {in green) - they sound like questions. Imagine Jack is speaking to someone who doesn't remember him. Try saying these sentences with question intonation: I'm Jack Hudson I'm from Phoenix {sell mineral water. ‘The brand's Absolutely Arizona We met lat year. We met at your office We had cotioe. | dropped my cup on your carpet. ‘Write a text about yourself, Introduce yourself to other students. You met them last year, but they can’t remember you. Remind them who you are. 45 Making friencs =e 255 ly Conversation 8 sosterTe ns your ist inp 10 Aleka? ‘lca: Yes, 1 This my el onic dosie: Wal do you thnk ott 80 fer? Blea: W'S wonder ts a beaut dosie: So you'e anoying yours? ‘lee: Yos, but lta ait strange. fm not realy te spt crow citer ou to soma ot the ere he Sports Meng intact Josie: OK, kat me introduce there. Hes him Come anc 2 Conversation B. Josie asks about the trip to begin the conversation. Which of these topics is good for beginning a conversation? the weather food or drink atrip a hotel / hotel room politics thenews. ‘Think of a question for each of them and practice conversations. 3 Ask and answer, changing the words in parentheses: What does (your soup) taste lke? \Wnat does (a piece of music} sound ike? How do (you) feel? \Wnat does (resh coffee) smell ike? What does (a famous place) look like? Question intonation®y Conversation A The cruise ship is in Skagway, Alaska. Alicia Romero is shopping for souvenirs. Assistant: Are you finding everytning OK? Alicia: I'm OK, thanks. 'm just locking, Assistant: Wel, take your time. Please ask me if you need any inforrna Alicia: Iwai. Thank yo &% Conversation 8 Alicia: These blankets are really beautiful Assistant Yes, they ar. They't al gcruine ‘Amaican dosgrs, meds of pure wool and they @ mace righ here in Alaska, Iiwed sce throws for my aparrent.. but need moro thar one. 1 |? You are looking for presents for friends and relations. Look at the pictures. Then ask and answer e.g. What would your sister tke? My sister would lke a hat. 2 COMMUNICATION ACTIVITIES Student 4 - Go to Communication Activity L Student 2 - Go to Communication Activity Y 46 Souvenirs qe Assistant: How many do you re Alicia: Two, maybe three Assistant: Well, they’ special price on thr “7 00 each, but | can give you a Alicia: Really? A discount? How much? Assistant: $250.00 for the three. That's my best price. Alicia: Him. | dor’ have much space in my cabir Assistant: We can ship them anywhere in the United States, Alicia: San Diego? Assistant: Sure. That's no problem, Alicia: They’ra realy nice. but | don't knew Assistant: We won't charge you for shipping. Alicia: OK. It's a deal. Do you take Americ 106.00 $10.89 3 Ask and answer: * Do stores in your country generally have fixed prices ‘or can you bargain? What kind of stores can you bargain in? Which things can you bargain for? Gan you get a discount for cash payments? Do stores charge you for shipping? Do you buy things mail order from catalogs? Are they cheaper or more expensive? Bargainingees § 47 GOOd news 258 Bly Conversation A Keni nthe gym on the Pacific Rim Voyager. Syroota: Ken’? Thoro's « phone call for Kenji: Not novi, Syreeta, I'm going to take a shower, ‘Syroeta: Uh, Ken ... ts important Ken: Ask them to cell back in twenty rrinutes, Syreeta: Ken ... its Michael Paro. Keni: Perez? The VP. in charge of Operator ‘deos he want? ‘Syreeta: Notring bad, | hope! What 260 ly Conversation B Ken Nir. Perez? This is Ken Nekernuxa speaking ‘Sorry, Mr. Potez, | was coaching some passengers Yes, know Paul O'Connel, He's the Entertainment Director on the Pactic Rim Explorer .. Oh, dear tm sory to hear thal. How is ho? ... Good, its not setious then .. Oh, Ise. Six months? .. Yes, we're going to be in Vancouver on Surdey ... Sor, cen yeu Say that again’? ... Wel, thank you. Thank you very much .. Yes, sure, Fake it... Un, who's going to tall Ceciia Grant? .. Fight. She knows already. Yes, Syrecta wil be great. Yes, tel her right now Goodbye, sr Syreeta: Fascinatig, What was that all about? Kenji: Syrocta, | have some good news for you and fer me! LANGUAGE BANK Not now Not at the moment | I'm just going to | take a shower. Later Ihave to finish something, Ican'tstopnow | Ineed to speak to someone first. twant to | get some information first. Ask | them / her tocallback/me | in | 20minutes. Tell | him/ the caller | to call / try again half an hour ‘at_| twelve thirty four o'clock. 1 \\ Look at Conversation A. Use the Language 4 Answerthese questions: Bank, and practice the conversation replacing What happened to Paul Q'Connelt? the highlighted expressions. How long is he going to be away from work? What was Paul's job? When is Ken going to be in Vancouver? What's Ken's now job? What's Syreeta's new job? 2 Look at Conversation B. Listen to Ken's conversation again. Gan you guess what Michael Perez is saying? Think about it, and write down some Ideas, Then role-play the conversation. seancy 5 >. Role-play Syreeta and Ken. Give Syreeta the 3 asi fi usten to Ken's conversation. good news. This time you can hear Michael Perez too. as ‘Compare the conversation with your guesses. Reacting to bad news22 My Conversation A The ship fs back in Vancouver. I's the end of the cruise. jocdbye, Josie, And thanks tor everything, sosie: Goodhiye. It was nice meeting you. Alicia: Don't forget. You y address, Call me next time you're in San Diogo. dosie: | will And cal me if you OK. Goodbye, ther Josie: Goodbye. Take re ever in Vancouver. [26 Conversation 8 Colla Key want to thankyou forall your har wotk Kenj nk you, Cecilia. I'm sorry that I'm leaving. It was (00d working with you Colla: Ther. ts que a surprise b premon for you. You deserve Kenji ws @ sus for Cacia: You be great. Prey the job thanks geod 19 me, 48 Goodbye ———————een 264 fly Conversation © sosie: So, you're moving to the Pacitic Fim Ex 300d luck Kenji: Thanks. Fr. 'm going to miss you, lose Josie: Ani I'lrriss you. Keep in touch. Kenji: Sura, call you. ifthats CK. Josie: Yes, look forward to it. Ub, goodbye then, Keni LANGUAGE BANK ‘Thanks before goodbyes: Thanks for | everything, Thank you (al) your help. ‘Thank you very much Ewant to thank you Fd like to thank you (el) your hard work, fall) your kinds {@ll) your assistance. Adding something after goodbye: Take cate. Keep in touch. Look after yourself, Keep in contact. Enjoy (the job). Call me. 4 Role-play conversations using the expressions in the Language Bank. * Alicia saying goodbye to Cecilia. Ken saying goodbye to Aca. + Apassenger saying gocdbye to another passenger after a shipboard romance! 2 265 Fiflg wnat's going to happen to everyone? Listen to some possibilities. Can you continue the story? 3 COMMUNICATION ACTIVITIES So, do you prefer a happy ending or an unhappy ending to the story? Student 1 - Go to Communication Activity M Student 2 - Go to Communication Activity Z Goodbyes= «TONS CNIS 10n board 105 fy Checkin Gletk: Thor your boarding cass, IMs. Cestllre. Might AA 251 to Boston ‘Seat 15F. Tho fight dopars from Gate ot 3 pm. ast plea bathe gle By Ive Lint or beaeing. 0s Oy olee: Good sterncon. CroseGlebo Ais fight CG 185 to Vancouver is row ready for boerding, We ere boercrg the cplone in seclons. Pease have your beard esses on hend. Passengers wih sr Chien and passengers with ciicaltios can board the aipiane now .. net, these passorgors in roves 30 trouGh 56 et, all those passengers betivesn| ‘ous 20 ard 26 ... next, Busoss Class fpesoor gers Seated in roe 6 hough 18, Fira, Fst Cass passengers in vows one nought 8 Lancing card Ln fe Vice recording: Ths 6 your HOM Art ‘abe Departure ree, Please con pote din ink ond in book capt, Section 1 wate your ferry name ~ don’t orget the block cepts. Section 26 for your fist or “ener nome. In section 3, unite your bith cate, Fst the day, then the ronth, arc finaly the year Secten 4 is for your ‘county cf cttzenship. Section 5 sex— rake of erate. seein 6, pul your paseport rumkar, then in 7, your aline ‘nd fight number. This i¢ on your boareleg pass. fr earrpls Bish Airways Fig t 17 —wote 8 171 For Brneican Aires Fight 210, wtte AA 210. In, vate the country where you are hing now. enc in section 9, the oty where yOu boa ded this Tigh. For socten 10, kek at your vss in YOU FsaSspor. Vaile the cty where ne \ie3 Was ecu, endin soction 17 the date your visa. Again, vate day then month then year Section 12 i your fst adios inthe United Slates = pt the runner anc’ rest nore. In section 13, vote the city athe stale. Put your pail Pecerd in your passport, snd Tend tg Immigration Control inthe Urtec! States, Trark you ter siening, 4 Welcorre to the USA. 1s fy reese slop tris way, sit Stop ght upto the yolow: ine, fut please stand bet indi. Now iaase ye ahead, sk. Oo to Beth ten, {20d please shows your passport. Then please Ihe your bags enc proceed to Customs Cont 5 Baggage in hall Lt Ae ‘lccka hes a blue fag vat eght star. Tho ‘Stars er6 “The Big bipeor and pei to tho Nort Star Prinsh Coburn c= Caran province. The tag has re Brlish Unien Flag, wich is red white ane! blue. Thewe fs a yolow orovn in the mide. At the bottom there a yellow ‘97, and blue waves forthe Paci Ocen Viscaingren ste has a green eg. me Jo is wpicture ofthe frst President, ‘Gecrge Washington. Paro’ @ yellow exete round the picture, regan has a draco, thas yellow badge and yellow falters, vt the cate 1859. Nevada hes a blue fag vith a yelow badge inthe top comer, Caferria has ared and white fag, wath Pictixe of red star nla brown bear on green grass, ‘Aricora has a red, yellow ard bbe fa, Theme red star in the rice. 7 Hotel check in 12 fe Edgar: Does t haves krg-size bed? Reception Corie Uh, no. No, il coer has 2 single bed Edgar: Are coos trex e bath? Reception Clerk: A ba? No, h does" ul ita @ shower. A small shower Edgar: guess thes aT. Reception Clerk: Oh, yes. Allout rooms ave Tvs, rasa TMA srl Tv Edgar: With cable? Roception Clade Sor. No cable Edgar: Do youhave in-toem meee? Reception Clerk: Yes. sir Wie hve se Carvel of mevies. [Edgar And room sato, Does ithave a ‘arn safe? Reception Clerk: No, itdossn't Bul you ‘Cont eat yOUr Valates rere at ECE, ‘You oan pul ther na safety dopost box. Edgar: | gues theres on Intent, ‘connection? Reception Clerk: Wel. yes, you can ‘connoct your lptop to the nore tin. Edgar: Bul there's no high speed Internet ‘cornoction? Reception Clerk: Well. ro. Engar:[nood 2 crek. Does i have rmiviber? Reception Cleric Ur, ro. No miniber: You onbuy Urnks from veneing machines by the fellwey. Theres an ce mache i the heltsy too. Is night outside your roar ‘You Fane the ice mechine and the vercing mactine on ore side ot your room ard the ‘eater en the other. I'S very corvenient Eager: And the ttchon is uncor my room? Roception Clerk: Tht’ gt, Ard the video geehes ercecie i right crocs tho hat Edgar: Its not a quiet room, then Reception Clarke Quiet? No, 1's not ait ‘You're nat under the rate right-club. Edgar Tete’ a ight-clib abose my rom? Reception Clerk: Yes, i, with ‘discotheque. But the discotheque doses, ft eu 's quit alter that. Wel uct the bichon starts breakfast at 6:20. Erlgar | ss0 Reception Clerk: Butt he only room we have. Edgar: OK. I tak ‘Reception Clerk: Koon 213. Can you Just cempicte tris regesraon car for me? 9 Breoktest bufot 128 Oy Edgar: (Och! That's het. wheres atork? ‘Oul Thal ht too. An, yes. Sausoges cong, bo sacs lt Hed eggs, a bach brows. Yes. Abt of hash brovis. Ary Froreh toast? Ob, yes. Tere tis. 60 no, thee, four pieces of Fronch toast, Is the sar pen. Tore ist any bacend) Excuse me, do you have any bacon’? Server: acon’? No, sary. There isn ery ie. Edgar: OK. (Win, sore sccambled cogs and am, ipen, Forget the e ostecl) 1 Oe Edgar: Excuse me, is there eny maple sup Ter the French tt? Server: Sur. I's righ therein front cf you, Edgar: OK... emm. Alt of maple syrup. ‘Ooh, thats ice mut! Oh, sO. Acti just take it with me. Some rik tor ery off, rans grt. ri, Eek rks (or English mats? I don’t know. Av 27 English matin with am, Trot fr.) Secuse me, is bere ay salt and papeer? ‘Server: There yeu go agar: Ck thar, this enough food? | can als 90 back later.) Kk 12. Concierge 10 fy Peter: Good morning, sk Can Iheip you? ‘Mane Yes. | went to get a chet fr the ‘cones atthe Queen Flzabeth Tnestre tonight eter: The Montes! Symphony? ‘Man: That's gf. Do you think t's posable? Peter: | can call Ticke'Master for you. How rrary do you want? (Man: Just the ore, Poter: Jus a merrent.. Holl, this the concierge atthe Cotnbie Towers. Do you hae e ticke for the Monitesl Symphony tonigt? OK... can you hold terre “Thanks. Yes, that’s OK, scan send a bbelmen. or you can cote a TicketsMan: can cotect. vineres TickeMester? Petor:Ihoy havo 2 booth in the Poctic ‘Cento Mall. hs right serocs the treet. Go ut of tre hotel, wk past the Stock Exchange. and take a lef ito the mall. Co ‘up one level, Tickettasters on het level You can folew the signs, 18 hy Peter: Gooa memirg, hee you? Womare Floaso. Wee going le the Marine Buiing. Can you drsct us? Peter: Sure, is shox a ter-mirate walk. Go (ut tha hotel entrarce, and tum left orto Dunsrruir Street. Go tet along Dunernar {er three blocs, Al Burrard take right, snd walk a couple of blocks toward the \waterront, The Manne Bukang's oF Ire left hard sie... here, You can take the rap with you Woman: Thark you 18 OAs Woman: Excise mic! Peter: Yes, ra'em, Woman: Ir lookig for @ good scart ace. Can! ‘step. Peter: The hotel shop has souveris; t's right over there, ‘Woman: I's too expansive! ater Yel, theen aim seanene shee i the Pecific Centre and cn Rabson Steel, or you can go to Gastown, Thare ae alt of Good souvenir shops down thee. | recommend Gastown. I's the old part ot the ety ‘Woman: OK, “ow 601 get there? Peter: Wel tonto icon rinute walk, You cen Woman: Eifeon autest No way Whore (can | eke 2 cab? Peter: You can fird ane rgtt outside the ote entrance, ‘Woman: Ther, 16 lincraries 18 fe Josie: Vit wo we deg on dine tt? Cecilia: Un. we're going to Eureka inthe rmering, ther cruising he Pectin the altemoor. vay? sJosio: Vil its my bihday thats al ‘Cecilia: Your br:neay? Then your ‘arpkyment record's wrerg .. Look have trere ‘Josie: No, i's rght Cocia: But # says your birthdays in Jaruery « daruary GIP. Lremeriber because my Sister's irthday is Jenny Tih, sJosle: Art Sorry .. es. My misakee WEVE! is Bais sy, 1st June 168. In Arveicn V8 fe January th ‘Coctta: Git course! YoU put cay-menth- year osio: Ard you put menth-day-year 1 ‘oho rake @ rick wh halt Cecilia: June 1617 OK, Jose, wee ging to have @ erty for you on Fay 48 Connections 13 fe att, Part Edgar: try again ..9-821-7844. ‘Message: Thank you fer eli Tours, Edgar: Good rarring Message: Your cals ne celtwating ‘stem. Your cel is importart tous. Pease hold url ore ef eu teephere operates Is tte Filgor: Come ert Message: Thank you for holding. Your calls ing cat-vaiting system. Your calls important to us, Pease Fold unt ene of tr teleptone cperaters is f69 Edgar: OF, 0, Ident have all day Message: Tnenk you for hating. Your cals souncal Edgar Fro! Operator: Patton re? 1 fy Call, Pan 2 Operator: SouthiGal Tours. Thank you tor Nralirg, Tis 6 Mchzelsoeaerg. How ray hep yout ig: ay | spk 1 Ms Lowe, ne? Operator Pease nea wh me. Fe ‘connecting you gar Thar ye 13 all 1, Part 3: Answering machine: Weicore te Ue Sprint vice mallox of Cathy Lowe. fm not ny Ges nah now. Phase leave Your name and rursber after the tone, endl cal you sok, Thani you tor call Edgar: Ah, yes. Fight, Goce merring. Ms, Lowe. How are you? Im in San Diego fore ‘e625, for business, and I wert te meet wth you about your travel brochure tor est year. Rigtrow Ir staying at the (Quenty fon downtown, rar Baoe Park, fn |. OF, Por Thats he 6 ofthe message. My name! She doesn't have my ‘rane! OK, lean eal agar the oemece 136 ify cal 2: Edgar: Fit. 9, then 715:C291. Message: This is Sunburst Travel. you are caling fiom touch-tore phene, press 8 tor esenveners; press 3 fr recoreect information; press 7 you wert a broonure. For omer inquiries press er hold tne Ere for an operator. Edgar: le this a teuch tere phone? | quees 50, 665 0. Operator: Sunburst Tae. Can Uhtp you? Edgar: Fight! Can | speak to Stove Cantor, pleese? ‘Operator: Mi. Carter ertin the oes tea. Do you want his assistant? Edgar: ho, can calternoro. Thanks slack: An ice cream. ploose ‘Server: World you tka wana, choclate or ut slacks A sit ‘Server. Thete you go. Two fely-eig with the tax slack: OK. Server: Hinn. | can't meke change fora Ihundked. Do you liewe ernie sraer? Jacke Uh, not really | want to cnange te nero. ‘Server: Scery. Uh, there was teen dollars chang rom the burger Jack: yesh, Wil, | guess Iheve the ‘@acl aot nt, Thats bo, and twenty he, thity-ive, forty-five... ard Uree cents ‘Server: Tharks. 23 Your compary Ls fy Ali: 60, Sno. Yat’ yous fob ha? Sno: irr Danae’ sett ‘lla: Wu's b Cavoon? Simon: so the tke) Maroge Yee Gong ont Fn hi econ, Alea: Pig Wed co you cece? Simon: retpenebe for cera — our cin brags end brochures fom Mathie he Sete wertcing Aoi: 60 Cavers your boss? Simon: Net eh He atthe Feo cry capa Yo oo, WY Cates oer tote Wartatrg Decl. Mc Burges bt agpee eh chr at rer, put ar ce, Ai: Do you de ay wank cn to shige? Sion: No, pt ey The coger ess aisers, sees and cpa ac) Civ tes avee-pee~ my Vice Freie For exons, Wr Buca tepots oe Vee Freier ncbage of tele Her ees Ne. heron. Al he ie capt ep foht Pree we response foal epee Alicia So, Mo Nav hog bows tertSimon: Uh. yes. for ne, she's he big ‘best, Of course she has a hose. to. ‘Tra Patrica Erooke, the Chief Fxecutve foe. And | guess above her there's Sven Hanan, the cor pary President, Aicia: Wow I sourds compicated, Simone ts. Beiows re, it 26 Arrangements By Jacke: OK, forget arect tohts, Gan transter through anchor sree? ‘Agent: Yos .. you can ge va Denver. That fight wor leave Vancouver und sx ity five Jacke \ihen the lst checkin for Eeoncry Class? Agent: Six o' dock vil be OK. dacle Witten wil get to Dene? agent: ine tenty Mountain Tire. 1s 80 our ahead of Veroone ack: UP teh, ere when wl the Phos: fightleave? Agent: Five ater ton Ru cot wey, yl eke Jacks So, what tine will got to Phoerix’? Agent: By the tire you get to Phoenix i 'bo ten after midnight. Do you wart to take that nyt? Jacks OK .. Sue, thas the, 29 Phone: Ly Hyou knew the extension rurnter you recure, you car Key in air Ue tr. epi yeu eve cating rer a toucr-tore phone, you ean cheese ene ofthe ellosing options. forsee. press 1. For acccurs, ess 2. For customer service, press, For ailoher inne press 0, or held for ar eperato. 28 fy per: Operator Tha yout cing Pate Fi Cos. Tee Spharoepear, Hew ry Ihe you? Eager rt cect Sen Chr peeee Operator: And may | say who's calling? Elgar Vox Tin Ectay Young of APCan Tact operator: Terk you, eure. Pee re 26 Part 2: Secretary: Tis is Smnon Chara’ phone, Operator: rors aie Yura tors Are rev en te re Secretary: Sirars na recting, Holden ‘Simon? simon: Yes? gystorns: Socretary: gar Young’ on the ine. Do ‘you want fo speek with i? ‘Simon: No Teli him Tim in esting, end tel ion thal 1 al Fi ele, ‘Secretary: ello? Puc ies through on ry extension, Operator Ci ‘Operator: I'm puting you throuch row. Edgar: Thark you Sooretary: This is Mr. Cheng assist Horr ray help you? Edgar: Car I speak to Sion, ple’? ‘Secretary: aaa! Nos WZ eetn, Mi "Young. Gan take a message? Edgar Its imperiant. Cant youlntertnt ten? ‘Secretary raat nt, Mr Yeung, Do yeu ‘wa Hen 10 call you back? Exdgar: | gus &, ‘Secretary: Does ne heve your nurrber? Eagar Yes, he does. Thank you. Eagar: nol Hees ery rarer ‘Vancouver, He doesnt iow that mir San Lieget 82 Directory assistance fe ack: Fire Duchampe he vein Venceuves, so is 2 loca area code, OK. st 556-1212. Operator: Diroctory aesistance. Which cy? Jack: Varcouver Operator: Vihet name? Jack: Duchamps, P Operator Adis: ack: don't io. hs over in Noh Vonccures semesters Feeceraling: The rumber you roqule is 411 ‘cee, 1B Ap ‘Jack | don't heve Deslene's ruber ether: ‘Ah, wel, Directory essstance agen. Phoenix — thats 1, 6, then 55-1212 Operator: Lirectory assistance, Which ciy? ack: Sccttscale Operator: vinat name’? Jacke Kenroy, Dene, Nerth Highland 33 Auractions 1s ip Description 1: Simon: This is prety dificult to got a picts ‘of. The postcards usualy ave views 07) the botiom of he canyon = the canyon és ‘seventy meters deep. Or you can tke oop walking across fan one enc. Thats 285). ad Description 2 ‘Simon: Everyone takes the sare shot of this, Thedock F- the ieee. You reed a lott people inthe shot, and you could {eke shots of ere cals or betes ‘well This ls where the oy strtec 2s fy Description $: ‘Simon: Wo nowd tore his arya, er our ‘yay’ across the nator to Capilano ard Grouse Noun, Arywey, ite we'e on board we can get some greet snats ofthe letertent and ef Neeth Vancouver think its a good picture on ts own. You don't ‘et nese every an fy Description 4: ‘Simon: The views ae fantastic on @ sunny ‘ay. Yous 1,200 clus up al hw be There’ @ chat yp therein the vitor ‘thoy ueeit forthe 2s rn, In eurmer te just asichtseeing rice. 35 The meus 20 hy Waiter: H there, My racne's wan, arc im {your server for icy. Do you want ore lire to look athe menu? No? OK, now (Our chef tis everingis loan Pau, end everyting cn the menu's really greet Maybe I can giv you: my persoret recorrnentlie? Is that CK, T&S? WO love averytring on the monu, bul toright the giiled ture oteak is enteatc. Tes esj-sea Bluetn tune from urpeluted acti Onan wateas around Hawa Ws agriled wat lle genre tian exra- virgin olhe ci fresh basil and ceric, then 2 fresh karen sauce — when | say fesb. | ean the sates ard the lemons sr tosh ~ te lemons were picked fem the ree this momieg = the sauce is cz over the tuna, That comes with vegetable selection; we have zucchini, eggplant tomato tie exening 1 Cecilia ‘Walter: OK, me‘am, Are you reacy to orcer? Cecilia: Sure, nave the mon wah Parra Dam, foloved by the beet steak Walter: How dc you wert the steak? Cecilia: Win. wel done. Waiter: OK. What co you wart with the? Cecile: The salad, Waiter: Do you wart a crossing on tat? ‘Cecilia: Yes, Uh cil end vireger.Walter: nc tor dessen? Oo you wert to ‘cer now or later’? Gosia: Now. Uh. the eee, pense, Waiter: OK. Thank you, 22 fp Kent Waiter re you recy to ord, sir? Kenjé: Tharks, fo lke the spinech en tecon ‘sod... Dove thal reve 8 aussi? Waiter: Yes, does, It hes en extra-virgin lve ol eeeing with iene, gaic and tosh atts, Kenje Thats fine. Ari uh Fhe the hana ih ‘sounds grea With baked potato. Waiter: Thenk you. Wowk! you tke to orcer ‘dessert now? Kenji No. I'l choose desser tare Trank you Wiiter: You're weleeer 2 Josie Waiter fod for you, mata? Josie: Mr, ity the tomato anc mozzarela ‘salad for starters, uh tnen the sired vegetatles, lesse, ‘Waiter: That corres on ts ew. tat OK ‘Josie: Yes, thas ine, Of, end dike e Key ‘in pie, please. Thanks Waiter: 99 Sales talk 20 he ‘Marsha: Bvouse me Mr. Husson «Py ‘pheno. Yee? Marcha epeahing? ‘Stefan: Helo, Marsha, This is Stefan from ‘Grutse Sunpies Compa. ‘Marsha Siefen! Helo, Ives goirg to cell you back ‘Sefer: krow, But theres problern with your onder Marsha A probes? Wrist ki of problem? Stofan: We havo tha Peer But wo don't eve three thousand exra betes of Even. ‘We're going to get some next weok Marsha hex! week? I need thar fer tie Focic Fim Veyager en Sunday, ure 2d Stefan: We'l have ther on Moodley the ah Marsha Monday’ 100 te! Ing! ther on very scary, Marsha. There's fd ser aga, Marsha Un, Mr. Hudson’? Jack: Yes? Marsha Do you have ths thoussrd boties (of Absolutely Arizona here In Vancouver? 41 Let's make a deal Us fe fa Yes, know Albion America, 1 Aition- America wasn our brochure ast ject © We doa let of kusiness with Pactc Fin Paci Fan isa very men cexrpany, © Ation-Amenea ras lrger ships, that's true f We had alot of passenger comments bout Alien America, 44 Your cabin ed Maria: OK, eres th TV Ane hes the remote corto. Youcan get the on-ooers infernation sevice on channe! 1. Hhas 2 ‘guide tothe ship end infortion about ‘excursions. Channel 2 ie vdeo mous. That operates Za hours 8 Czy. And channel 3 is entorelomert ..cancons, ‘cots, thet Kg of thing. Fram Oa. to 6 p.m iS Kc! progranss. Chanrets 4 ftengh 7 ato eatalite channnis Channel & is ONN News, ther he sports channel baseball and athlotics, you know what | mean. Then 6s selelio enletanet 26.7 is raw movies. You cen get Inferration on your chang account on temas Alicia: Tret's OK. Pacific Fim Gndses re peg up my tab ‘Maria: ool? Thats great Thon Gharnel 6 ‘has chitgrens video garres. You cen ‘access various games. Alicia: | don’ shin that cne’s for mel ‘Maria: Yea. | cont lke vidoo games efter, 45 Making friends 18 Josie Camebel? ‘We met yesterday n Cecio’ office” \We taked asour photos of the excursions? ey exes? Wo taked for an nou? You tole me at about your farat/? ‘ral your beythene!? oought you a dik? 47 Good news 28 he Kenji Mr, Peano? This is Ken Nakamura ‘speaking, ‘Me, Perez: \Where were you? KKenié Somy, Mc. Perez. Iwas coaching some passengers (Mr Berez: Lo you know hit, Cannel? Kenji: Yes, Ikrow Pau O'Connell He's the ‘Crtertarirent rector om the Pacife Fir Explorer (x. Perez: Wot, no rae a bec acctdoe. He fel over on a gc Ronit Ch, door Tm sory te hear thal. How ‘she? (Me Perez: Ho's coring out ofthe hospital rent week, Kenji: Gcod. i's not seious then. Mi, Perez: Ho broke his leq badly, Ho going Tobe away from work for sx months. Weng, 1 So0. Socrrertns? (Me, Perez: Tha’: ight You'e going to be in ‘Vancouver an Burda, cet you? Kenji: Yas, wete going to be in Vancouver ‘on Sunde (Mi. Poro2: Wil, I wart you to be the cea Erterteinment Drecter cn the Paclic Fn Explorer. Kenji: Sorry, can you say that age? (Mi. Potez: | want you to be tre ew Entertaiment Droctor on the Paci Fin Daplver. Kenjt: Wo, thank you. Thank you very Mr. Poraz: So you'll take tho jot? Kenji: Yes, sue, I take it. (Mr. Perez: Goce. ery god. Kenji: Un, whos going to tol Coca Grant? (Me. Perez: |caled her tis maine Kenji: Fight. Sre knows akoccy. (Me. Perez: Ard Syrecta Martin ill tke yeu Job as Sports Manager on the Voy. 1s that OK? Kenji: Yos. 9y-ratawl bo grat. Mr. Perez: Car you tele? Kenji: Yes, tele nght pow, (Me. Perez: Coodbye, Mi. Nakamura, Kenji: Goose, st 48 Goodbye: (205 fy Wit ond Ken reat agi? Watkenbe ousesoin erewkis? at Ate oer char tovincaver? Vt A seo Sear Chang bute oe os beck Sar Deg? Vice i Gases buy ree Abc to ‘sera mney? ‘arco reo er tur to Canad? ‘Why cid Eger Voung fy up to Anchorage? Vtg ang traby ctw Ace Vl Alc tke pcre x Anca ee?ee Communication Activities COMMUNICATION ACTIVITY oC cua 1 You are an immigration Officer in Britain, Student 2 is = a visitor. Ask questions and complete the landing card LANDING CARD Sea tots your bests weoroion! = ee What's your family name? Serena PRATT os ae | What's your date of birth? — What's your occupation / job? RE What's your addrose on arrival in the U. —— 2 neha So1 5! 2 You are a visitor to Canada. Student 2 is a Canadian Qe cm em vor natn Innmigration Officer. Help Student 2 fil outthe Ganadian —tiasere) [ju nGRAES landing card by answering their questions. ‘Sie eee eo Ur Ue ECL LB A} e a You have the meaning of the words highlighted in blue. ‘Your partner has the meaning of the words highlighted in pink. Explain your words to your partner. heovy tral ~ at some tines of lay, there are a lot Motorcycles ar! trucks (atc The tation a Pee flat rate -| fate ~ the price is always the same. I's “ix ". There aro no extras,COMMUNICATION ACTIVITY G ea Oa Interview Student 2 and complete this, registration card with his / her details. Room number: Family name: First name(s): Home adress: Street cry Zip code: Nationality: COLUMBIA Vancower, B.C. Guest Registration Card PRA 9994999949419 999 019599 $I 14.1111 BI9IFIIIIIIIIIINIIIIIIIII 01544 G44 9 20 Passpon number: 11490204 Company name: C0100 9499999999490 Company address: JIU 19990010 9995999939959 Car license number, 10 Date of arrival 9944499449195 Date of departure: W249 4494 Method of payment: On account UW American Express MasterCard A Diner's Club “Visa Bycheck Cash Signature: Date: Snaaaas30000 COMMUNICATION ACTIVITY D iT} SCRIOC ET 1 You are a travel agent. Answer Student 2's questions about the Alaska tour, below. 2 Your partner is a travel agent. You are asking about a seven-night cruise to the Pacific Northwest which inclucies stops at Alert Ray, Victoria, Seattle, Tacoma and Eureka, ©.9. When Where are we going? What date do we anive in / leave Tacoma? day time ‘SEVEN NIGHTS ALASKA TOUR, — Vancouver - Skagway ~ Haines - Juneau ~ Ketchikan — Vancouver Gate day | cruise | antive /depart 8 Sunday | Vancower, BC. Board from 4:00 p.m. 6/4 wonday | Grusing the inside passage G5 Tuesday | At soa viewing glaciers 676 Wednesday | Skagway, Alaska Hines, Alaska 7 Thursday | Juneau, Alaska ‘@/® Friday | Ketchikan, Alaska | Cruising Misty Fjord leo Saturday | Atsea 640 Sunday | Vancouver, B.C. 8:00 am. /3:00 p.m. 6:00 pm. 10:30 pm. |__800am./3:00pm Anive 10:00am. |TU ee UAL A} Cor ute 1 Ask your partner questions. Complete the prices ‘on this menu. 2 Answer Student 2’s questions. | The Delta Chick tnn aoe Fried Chicken Leg fa Fried Chicken Breast $6.91 Chicken Caesar Salads? Delta Pasta with Chicken $6.39 Portion of fries - regular -large $1.99 ~ extra large Sodas Delta Cola, Delta Lime regular -12 02 $0.99 large 2002 extra large - 92 o7 $1.59 Colombien Coffee English Breakfast Tea $7.49 COMMUNICATION ACTIVITY F ieee ule 1 Answer Student 2's questions about this daily routine: 2 Ask Student 2 about the daily routine they have, e.g. Whose routine is it? What does she first do? 8 Find a time when Ken and Laura can meet. PACIFIC RIM CRUISES THE PACIFIC RIM VOYAGER. ‘Worksheet: Ken Nakamura, Sports Manager | 7am, Meet wit spors organizers Bam. Open swimming pool | 9am, Chock passenger reservations for sports activities 1pm. Lunch 2pm, Help with sports activities 7 pam. Dinner pam. Close swimming poo! Spam. Take reservations for the next day —_COMMUNICATION ACTIVITY G Teor ears 1 You are a traveler in Vancouver. Student 2 is a Br eae travel agent. You want to get to St. Louis on THU Sy OAL Ask for laerinaton! Pe eee mE Ree 2 You are a travel agent. Student 2 is asking you about tights from Vancouver to San Diego. You brave this information: Cen eee Degas oer al ee et oe oery Dae Gee aca oh or) COMMUNICATION ACTIVITY H Cites eer a 1 Answer Student 2's questions about Edgar Young. 2 Student 2 has information about Alicia Romero. You have this information about him: Ask questions about her, e.g. Where was she born? What was her last job? How long was she ..? Edgar Young Bom: Tampa, Florida Education: Master's degree in Business Administration Work history: Assistant Manager — Delta Airlines, Atlanta, 3 years) 4 Travel Agency Manager ~ Chicago, 5 years Representative - AmCan Travel, Chicago, 2 years Manager - AmCan Travel, Seattle otfice, 6 years, Now: Sales Director, AmCan Travel, Vancouver UM aE Ci) Lh a} eo a) SUNTAN LOTION 1 You are a sales representative. Made in Alaska! Tell Student 2 about this suntan lotion: 2 Listen to Student 2 try to sell you a product. 9 Will you buy Student 2's product? Why / why not? ‘ : Sista werwcoen AS but the sun is vary bright in. " Otis wescenare ® Amazing Alaska is mace from oiCore ey Ue Nea Tin a) Dit a Ask questions about Albion- ‘America and complete the table. Then compare Albion-America and Pacific Rim Cruises, e.g. Albion-America has more stups. Pacific Rim Cruises has fewer ships. COMMUNICATION ACTIVITY K eC ure) You are the manager of the Quantity inn Hotel in San Diego. There are two “Guest Comments” forms in every room. Mr. Edgar Young ‘checked out last week, and he ‘gave the reception clerk a blank Guest Comments form ~ he completed one, but took it with him by mistake. You have a blank form. You are calling Mr. Young and asking about his stay. number of ships average age of ships average number of cabins per ship passengers last year cabins with balconies restaurants per ship cinemas per ship video channels on TV ‘swimming pools per shin average vacation cost for 7 days | pecepnion | as cur etc taser bas jou choctcur ace Wire o octet ry 9 | YOUR BED : - | Mas ersten | st conteraner | Dey rere | TELEPYONE SerMCE | Marcon oper [Beste serio tein na one? | Poot serice 7 Wes the sence fst? 1 Bid you me cur meg? | Was the ie | #5 ne ood oo | QUaTTTY Resta | What dict you think of | Bid yeu tke cur men? | Ws this your fret tay at ou kate a 8 ety 2 ss again? ie ES | PERSONAL DEALS | Neve: | Thank y for nebing - | Terie rrp | Miraicta oe | Mean aoa, Sea Suan im Hota Crum Cane oy Pacific Rim. Albion-America Cruises 3 5 years 275 62,500 240 on each ship three one eight ‘one $3,450COMMUNICATION ACTIVITY L DEO Role-play a dialog in the store. You are the customer, Student 2s the sales assistant. Look at the pictures in Unit 46. Use the following information to help you bargain. * You want several of each item. * Aek about shipping charges. COMMUNICATION ACTIVITY M Titer 1 Read the ending to the dialog. Happy ending: One year later After the cruise, Josie and Ken telephoned each ‘other every day. In September, Josie moved to the Pacitic Rim Explorer. Josie and Ken were married in March. Cecilia Grant was Josie's Maid of Honor. Alicia returned to San Diego. Simon Chang went ‘here on vacation in December, Simon and Alicia are {9000 friends. Alicia’s brochure vion a prize for “Best Advertising Pictures of The Year". Alicia now works for horself. Her most recent series of pictures, Movie 2 Student 2 has an unhappy ending to the dialog. Discuss both endings, and decide on the most appropriate. ey Ue earn Aa Dieser ce) 1 You are a visitor to Britain. Student 1 is a British Immigration Officer. Help Student 1 fill out the British landing card by answering their questions. 2 You are an tmmigration Officer in Canada. Student 1 is a visitor. Ask questions and complete the landing card with your partner's information, e.9. ‘What's your frst name? What's your mide initial? Where are you anving from? What's the purpose of your visit? “Try to negotiate a discount. * Each item will go to a different address. Stars of the Year, is a best-selling book. Absolutely Arizona Mineral Waters was very populr. It's now the number-three selling mineral water in North America. Now Jack can afford to stay at the best hotels, even at the Columbia Towers in ‘Vancouver, where Peari Li is now General Manager. Edgar Young lost his job at AmCan Travel. He's now ‘a tour guide, He shows American tourists around England. | jf Ramer ° i ge 7Ce Un eal LA Ad RS ele} : i ’ighlighted in pink. fou have the meaning of the words highlighted . You pari hs he nearing of he words hgh a blue. it to your partner. Explain your words to your: eee roup of poopie who aro weveing OEE, a large luxury vehicle (a car or a van oF bus). limousine doesn't eae a” morose ‘bus or plane to a different 10 change from one LL of the city. COMMUNICATION ACTIVITY P NTT aus} erview Student 1, and complete this recltelion cord wit haha ain @ REGISTRATION | lee eas | (MestrsiMs/Other, COO: Family name on OCC | Titleiltary rank Fist mame CCS ee Middle: ono | Address: CSCO Coo sar ARSROCECEeS oo City: Onna SOD Zip: Oooo DUO ao | Homerlepbene: § OCADACCEEEEE Ee Business ram ooo } Business address. Ic ime LoOTo OOo JOTI) CoCo Eee) | Business telephone GLC Onna Ao | Business fax OOTeoo | Car license plate SCoogcaoog | Arrived: Gaon OOo Pak QOCOOCDASOOo 0 | Payment by Gia Danerentres | Ci MasterCard C} Quaney inv Card Dot i. j Steratre ; j Dite (MontiDay/Yaan OEE !COMMUNICATION ACTIVITY Q Peet) f 1 Your partner is a travel agent. You are asking about a seven-night cruise to Alaska which includes slops at Skagway, Haines, Juneau and Ketchikan, e.g. When are we going? What date do we artive in / leave Skagway? Where day time 2 You are a travel agent. Answer Student 1's questions about the Pacific Northwest cruise, below. SEVEN NIGHTS PACIFIC NORTHWEST CRUISE Vancouver ~ Alert Bay - Victoria - Seattle ~ Tacoma ~ Eureka - Vancouver —— | cruise arrive / depart (10 Sunday ‘Vancouver, B.C. Board from 4:00 p.m. ot Monday Hea Bay BC. S:00am/100pm. | G2 Tuesday | Victoria, B.C. 8.00am./6.00p.m. (63 Wednesday | Secttl, Washington 8:00 am./5:30p. ‘ea Thursday | Chusing Puget Sound Tecoma, Washington 4.00pm. /900pm.__| Eureka, California 1.00 p.m. /6:00 p.m. Cruising the Paciie ‘Vanecuver, .C. ‘rive 11:00 am Pole UU oan ia a Pores) 1 Answer Student 1's questions. The Delta 2 Ask your partner questions. Complete the prices on this menu. | F . Chick Inn Delta Fried Chicken Leg $4.99 Delta Fried Chicken Breast Chicken Caesar Salad $6.99 Delta Pasta with Chicken _— | Potion of fies - regular $1.29 | ~ large _ oxtta large $2.99 | Sodas Detta Cola, Delta Lime | regular - 1202 __ large 20 0z $1.39 | extra large +3202 _— | Colombian Coffee $1.49 | English Breakfast TeaCOMMUNICATION ACTIVITY S Neate 1 Ack Student 1 about the daily routine they have, 2.g- Whose routine is it? What does he first do? 2 Answer Student 1's questions about this | daily routine. 8 Find a time when Laura and Ken can meet. COMMUNICATION AG’ DE e ued 1 You are a travel agent. Student 1 is asking you about flights from Vancouver to St. Louis. You have this information: ST. LOUIS: THURSDAY eee era} Roe tas eR eR Re Pa Num mete td Ten) ARRIVE: Chicago 2 erecta} (Chicago is 2 hours Sane Re Dame orae) Roamer) PACIFIC Rim ; ‘CRUISES THE PACIFIC RIM VovAGER Worksheet: Laura Patt lanager 2 terson, Health 7am. Meet with Health Clu personal ial trainers, saunas, 11 am-Take aerobics clase 1pm. Lunch 2pm. Work on Heal Ith Ch Sto. Take aerobics ees, MMe" desk 6 p.m. Dinner SPM. Close Health Club 2 You are a traveler in Vancouver. Student 1 is a travel agent. You want to get to San Diego on ‘Thursday night. Ask for information.Cre oy Ue) Conn) ieee} 1 Student 2 has information about Edgar Young. 2 Answer Student 1's questions about Alicia ‘Ask questions about him, e.g. Romero. You have this information about hor: Where was he bom? What was his fast job? How fong was he...? Alicia Romero Z San Diego, California San Diego, California College: USC (University of Southern California), San Diego, 4 years Degree in Art (majoring in Photography) Pi Experience: Photographic Assistant, Kiddie Portraits, Del Mar, 4 weeks Photographic Assistant, San Diego Sun newspaper, 2 years Official photographer, Janet Jackson U.S. Tour, 3 months Now: Photographer, Sagebrush Marketing Cree Ue call Ute A ieee) ee pen) 4 Listen to Student 4 try to sell you Mi Jeon a product. 2 Will you buy Student 1’s product? Why / why not? 8 You are a salos representative. Toll Student 1 about this pizza product: Tetneed ee D er =, eas Bene a ed Oe wad Se fot ey Ue oan Tie aT) Unit 41 Student 2 ‘Ask questions about Pacific Fim and complete the table. Alpion-America Pacific Fim Gnises ‘Then compare Albion-America, and Pacific Rim Cruises, e.g. Mgtisaok lice acs ‘Albion-America has more ships. oe cus ot lie ie average number of cabins per ship 850 Pacific Rim Cruises has fewer tes passengers last your 288,000 cabins with balconies 60 on each ship restaurants por ship two cinemas per ship one video channels on TV three swimming pools per ship peel average vacation cost for7 days $2,750DT CI) You are goina to role-play Edgar Young. There are two “Guest Comments” forms in every room at the Quantity Inn Hotel in San Diego. You checked out last week, and you gave the reception clerk ablank Guest Comments form ~ you completed one, but took it with you by mistake. You have the completed form. The hotel ‘manager is calling you and asking about your stay. ‘Anewer using your comploted form. Cero rer wile Parlin od GUEST COMMENTS reas tke ew rine to comeiete this frm. Yeu may leave it uithrecepticn oF ral to us. | RECEPTION | Was your check ir fast? Was your check-out fast?” Were our reception clerks Hendy? ‘YOUR BEDROOM ‘was your room etean? Was t comtrtabie? Dic you Pk the furitue? TELEPHONE SERVICE hore ou operators Fen st ple? ies the serace test? ROOM SERVICE vas the service fast? QUANTITY RESTAURANT What ic you think ofthe quality of food? hat was the seraice ke? Dit you tke our menu? HOUSEKEEPING Yih wats our launey service he? Dic the room maid clean your room wel? EMPLOYEES bo ary of our sal deserve special tharke? ‘Was this your ft stay at @ Quentty tn? Viould you tke to stay with us again? PERSONAL DETARS Name: Yin Room no: 215 “Thank you fr helsing us. ‘Miranda Hepsburg, General Manger, CCuantly Inn Hotels Group, Cleveland, Oto Excollert | Good | Fair | “Poor pate yes TNs v v iS v v Comraeny woh Name = = 1d canwusena rot You Ween ste Yous Loren ro he actions tes of stay An emaCOMMUNICATION ACTIVITY Y ieee) Role-play a dialog in the store. You are the sales assistant. Student 1 Is the customer. Look at the Pictures in Unit 46. Here is some information about the items on sale. Read it before you bargain with the customer! ‘A wooden carving of a bear Retail price: $185 / Cost: $95 Shipping: (U.S. / Canada) approximately $12.50 each Fre nol Beara price: $85 / Cost: $50 they’ because yeu have aie ey 20 sla ‘Shipping: (U.S. / Canada) (theyre heavy) about $20 each comm iT} ICATION ACTIVITY Z Coes] 1. Read the ending to the dialog ‘Unhappy ending: One year tater After the cruise, Josie and Ken never saw cach other again. Ken was only interested in hiss job. Josie was tired of cruise ships, and she returned to Britain, Alicia retumed to San Diogo. Edgar Young became the Chief Executive Officer of AmCan Travel and moved to San Diego. Alicia worked for him and had several arguments with him. She left his company in January. She now takes pictures of tourists in Las Vegas for $1.95 a picture. She never saw Simon Chang again. 2 Student 1 has a happy ending to the dialog. Baseball cap Beta pice: $10.96 / Cost: $2 ipping: Not possible unless shi with otheritems. =" SNePed O oO Photographs in frames Relail: $39.99 / Cost: pictures 75¢, frame $3.99 ut them together in the shop.) Siping: $6 (there Is glass in the frames.) O ‘Simon left Pacitic Rim Gruises in April, at the same time that the Columbia Towers Hotel fred Pearl Li because she was rude to an important customer (Edgar Young). Simon now works for AmCan Travel. He hates [Edgar Young. Jack Hudson doesn't work for ‘Absolutely Arizona anymore. After the salmonella outbreak on the Pacific Rim Voyager in August, Absolutely Arizona went bust. Jack is unemployed. Discuss both endings, and decide on the most appropriate.omen §(Gfammar Files —— alan Remember: Use a before the sound of consonants ‘Somo consonants are silent, or the sound is a vowel (oiclestigmniicminvp/ai/sAtulwixiyl sound: ‘2 book I @ computer /a disk / 3 fight / ‘an honest answer/ 30 miles an hour /an MD 2 good grade / a jeans shop. an HD computer ise / an x-ray Use an before the sound of vowels (afer): feat pac Tonner feo nd a (consonant capital leters with & vowel sound are RAL MNS.) ‘an operating system / an umbrella ‘The indefinite article agrees with the next word, not with Often w/ eu have a y consonant sound at the beginning the next noun: of a word: ‘an open book / a fong inquiry / a few oranges J ‘ university /@ United Airlines ticket / an easy exercise US. Sonator / 2 Europesn diplomat / a Euro We use a / an for obs and categories: ‘She's an engineer: Not Sheieagineer He's an officer. Ave you a student? A turkey is 2 bird. | {A guitar is rmusical instrument. [Tormavanruraivanaicesraemstaies | definite articles We use the for: Gvope satu pe 4 the names of oceans, vers, important buildings, hotels, here are several pens. Three are bve, Ge me any ofthe eStUTEMts, boas ec: epee : Tie Paso Ocean! The Panama Cael : The Colorado Fiver The ON Tower! Give me the Bue pen. The Smithsonian Museum / (rere is ony one blue pen. Give ito me) The Ten Mowe Testor! The Four Seasons Hotel : It's on the second floor The Panera Hot Restaurant / : Cece Grant the mange of tho department The Pocic Rim Voyager Where the resto? rae 2 the ofc names of some courties/ states ~ expecially ‘the sun / the Earth the ocoan WO ad States of America Be eees te a The United Kingcom / The Province of Onto / Nien ex The State of regon ‘ley the outer play the peo (but play guitars becoming ore frequent 3 otnerplace/ company names wth of: sie The Bank of America / The coast of Toros / or places The vest of Canada ‘We do not use the for mest place names: Cosi Pica fs in Coca Arar 4 plural names of countries and places: eee oes Cerone The Philigpines / The Netherlands / The Rocky alee AE as Mountains [The Bleutien islands ! The South Pole The fight leaves from Kennody Aiport. demonstratives Union Street Station fs right over there ‘his, that, these and those are dermonstratives, San Diego 200 famous. singular plural near ere) this these farithers) that those Grammar Files Index: indefinite articles ~ 1, definite articles / demonstratives ~ 2, to be -3, have ~ 4, pronouns, J possessive adjectives — 5, imperalives ~ 8, aujectives ~ 7, adverbs ~ 8, Guanilly ~ 9, present continuous ~ 10, likes and dislikes ~ 11, present simple ~ 12, was and were ~ 13, past simple ~ 14, going to future ~ 15, ep ‘future ~ 16, comper'son ~ 17, location ard movement ~ 18, medals ~ 18, inegular verbs, past tense ~ 201am busy, TE OEE BEE No, 1 tmnot ‘m hore. is he here? you erent. ‘mnot red: isnt she ted? we amrot —astudent. it astudent? they Hog ‘American. te you American? he ant. Sto ent we she isnt thoy it ‘ert isnot Infinitive: to be Ye, 1 om We are Present participle: being You ‘re ea eae Past participle! beon They sont = ‘renot they Note: for past tense, see vas and are not ns neve, Grammar File 18 it a In theUSA have go has got ae ees ee heck reetece Yor |reveae soner yes ve try ere kr gad Ye a ety *, copter uae ary net ae SAREE LENE ooo reve ours evele He has it it becoming more popular (because of ea | ee aa east Sane pales pe ecu tie toae doesn't have or ‘But have got / haven't got is the a sean reo a i gas eae era = be peer ase tee maar Do t have aca? they ‘they Yes, | have / No, | haven't. ee cee re ee enue et eee r "ieee “a colerain ll St Fea tana toar rend te easiness Romaine eae ie Ua aloe : tabi iasl cations ear? GL Gan hareion ta oa fae Guicatowct Derias janes : Cee eee ou Soar ES NEST TING 2s nes oot meen goes Unt fmm eel he bs —{- ee Note: But both forms ore used! and Hast he troerstoedin bon the USA aren Etta, Gremmer Files Index: indefirite articles 1, definite articles / demonstratives ~ 2, to be - 8, have ~ 4, pronouns ep / possessive adjectives ~ 5, imperatives - 6, adjectives ~ 7, adverbs 8, quantity — 8, present continuous - 10,8 possessive adjective 1's hls Book. / My uncle ves nA. / Our class is smal, reflexive pronoun ‘Help yourselves to salad. / Get yourself « plete. 5 indefinite pronoune 1 subject pronoun don't he hee / She doesn’ tke me. / Were working hare There's someone a the door Who iit? 2 ebjeot pronoun ts there anythang inte mga? I'm really hung: iva it to me. / Look at them. / He's talking to her it's smal town somewhere near Seette. ‘ie use the imperatwe 0 ave the negative emphatic uses instructions, to give orders, tomeke Dont tak ‘Wo'can emphasize an imperative Ofer, suggestions andreqpets.. Don't won. with do Dont press ret button Prease it down ‘The imperative is the same as the Don’t tum left, tum right. {stronger) Please, do sit down. infitve without fo: Be quiet Come form. signs use do not fein Do Be ac ston DO NOT PARK HERE Giose thet door Look at this. DO NOT STOP {stronger Do clese that door! Press this button. Take a ror the verb fo be Give me that book Be uretel Enjoy your meat Be quiet Dont he spi Adjectives come before the noun: «to be «adjective verbs of perception + adjective its a big ship. They're American, Heol hot He's a tal guy with olesses. irs cold Yeu took tired Can nave the blve pen, I'm tired They woorn bape please? ‘he you busy? We fee! great It tastes strange. Adjectives do net change their endings: He sounds interesting fn old car an old man / ‘She looks Spanish. an old vorsan They smell wonderful fan old book / some old books / ole peope [lies and ders, proceso 12, was ard were — 13, pan simple 14, gong oa 15, fe — 16, comparison ~ 17, location and movement - 18, madals — 19, inegular verbs, past tense - 20 ep[onnmuanenceenete frequency adverbs: adverbs, 1 position with the present simple Ken's & good tennis player. He plays tennis well. ‘900d is an adiective (t answers the question “What kd of Player is he?") ellis an adverb (it answers the question "How does he play”) We use an adverb of manner to tll us more about a verb: ‘She running quickly. Quickly is an adverb of manner (t answers the question “How fast is she running?") aoa regis soe aiet orate ine don't often go there. a very interesting book. ‘She doesn’t usually arive late for work That's @ pretty good answer (Most adverts af manner have the rogular ending ty: ‘Some adverbs of manner ero irregular: ‘Some adverbs have a regular form and an irregutar form. Examples are really / real and slowly / slow 3 position with tobe 4 questions Inwritten English, use the regular form: How offen do you de thet? It's a really ficult question. The car goes slowly. ‘Do you ever (drink hot chocolate)? In everyday spoken English, the regular form is commen: ‘Do you usually (wear that te to work)? Ws a real good burger bar. That car goes slow. Grammar Files Index: indefinite articles ~ 1, definite articles / demonstratives ~2, to be ~3, have ~ 4, pronouns / possessive adjectives ~ 5, imperatives ~ 6, adjectives ~ 7, adverbs ~ 8, quanlity ~ 9, present continuous = 10, likes and cisites - 11, present simple ~ 12, was and were ~ 13, past simple ~ 14, going fo future 15, {future - 16, comparison ~ 17, location and movement - 18, modals ~ 19, imegular verbs, past tense - 2041 uncountable nouns and countable nouns, English nouns ere in two groups. uncountable nouns: water, as, cheese, butter, oil, time, ‘energy, space, baggage, money ‘countable nouns: books, minutes, hours, kiowatis Kilobytes, iters of water, LUncountable nours take a singul There is some water Toore waen't any wine. There isn’t any time. ‘How much milks there’? ver: Countable nouns take a plural verb: There are some bread roils. There weren't any cookies. There aren’t any glasses. ‘How many people are there at the party? Note: We can't count water, cheese, or time, but we can count liters or gallons (of wate), bolas (of weter). pounds or kilos (of cheese), packs (of cheese), minutes, hours, and seconds. 2eome J any atfirmative some There is some water. / Thore are some gissses. negative 0 / not... any There's no weter. / These isn't any water. There are no glasses. | There aren't any glasses. question any Is there any water? Are there any glasses? 3 how much? / how many? We use How much fer uncountable How much water is there? We tse How many for countables: How many glesses are there? Wo also use How much for prices: How much is thst bottled water? I's 99¢ a bottle. How much ara those glasses? They're $8.50 each. 4allot of [tots of /atie / a few Weise a fol of or lols af for countabe and uncountable nouns: There's 9 fot of water / Thero's lots of wter There are alot of glasses. / There are lots of glasses. We use alitle for uncountables: There's (onty) alittle water. We use a few for countabies: Thore are (only} a few giesses. (icraimarre romeo 1 am working now. 2 present continuous + object (peey ia fon ™ right now. you ae ‘im eating ee cream “mot al the moment we We'e watching a show am not at ins time. they one fe 8 he is He's drving a new car. she 8 she They're playing golt. Shen t present continuous fature ne ‘We use the present continuous for We ara, 1 ‘mot future plans and appointments: You" you aren't Tm meeting with ther we fomorow. Pea tea they She's going to te bank ee he isnt, ‘on Tuesday. she We're seeing our tires a a a . tee weg um ent he right now? pm Isnt sho ithe moment? 1 questions pas it ‘at this time? What are you doing? hat are you doing ne you Where fs he going? tomorrow /on Saturday / Arent we Who is she tatking to? ext summer? they When ist coming? Why ar | footing tres?[leiimarrrcereasrasies 1 tke tea. Yes. do. 8 similar verbs ‘You enjoy ‘football, you These are exarnples of verbs which are We —dontlike swimming. gS ‘also usually in the present simple form, They don't enjoy work they ot :ne present continuous: He tikes opera. ne does. want need ‘She enjoys she Understand think W doesnt ike t know hope ‘toesrr a 4 enioy can be inthe present simple NG Tet Gorm ‘oF present continuous: Co 1 tke te? you || donc. Habit: Do you enjoy TV programs Don't you enjoy foctbal!? we atone die Spores? itey Now: Are you enjoying the movie? they ‘work? he dowsnt Doce [8 ‘opera? ge | doesnot ‘5 We usualy use the ~ng form after pose n x ‘enjoy and the infinitive want. 2 othr verbs for likes and dislikes 4 tke doing tove hate We sey “Tike swimming." NOT Hike tke disthe een ete oH ‘These verbs are Usually inthe present simple ‘orm, nol the present continuous. We Go not say: barking oF han nating ae 1 goto work everyday Ye, 1d. NT dont You fake a shower inthe moming. you felts We don go to work 217 o'clock re a Tey ontteke astiower ary. uae ce He goos towork he does. sho docent. She takea n shower she she doce not. doesn't goto work " it Seats 1 Questions Do 1 gotowork every day? What do you do? Dont you take shower inthe morning? Where do they lve? we at7 o'clock? Wher does fe start work? they cay? Who does she know? vos te Doesn't she 2 prosent simple time words Irish work at 6 o'clock J 7:20, {con't werk an Sundays Tuesdays We don't workin te evening | moming tt doesn't snow in summer / daly. ‘She drives to the city every day. They often play tenvis. Grammar Files Index: indefinite anicies ~ 1, cette articles / demonstratives - 2, 1o be ~ 3, have ~ 4, pronouns Ep / possessive acjectives ~ 5, imperatives ~ 6, adjectives - 7, adverbs - 8, quantity — 9, present continuous ~ 10,was anc were ere the past simple of fo be: 1 was fate yesterd He wasn't there at 9 o'clock. She last week. ry last month, We were last Monday. You weren't in 1995, They Wes | late yesterday? Wasn't he there at 9 o'clock? she last weok? it last month? Were you last Monday? Weren't we in 19957 they Yes, 1 was. No, I wasn’t, he he she. she a it you were, you werent, we we ey they 11 questions When were you in America? What timo was your fight? Wno were you vith? 2 past continuous ‘See present continuous Grammar Fie 10. was / were + present participle: ‘was watting for a bus. ‘She was wearing a blue jacket We were living in France (ihen it happened. They were watching TV (when the phone rang) What were you doing? Where was she staying? i hed agood — flight. You didn'thave abad tip, He along journey. She aboring drive. ® ating ree. We ‘Trey Dé 1 have agood tight? you abad tip? we along journey? they aboring drive? he ating ride? sho. a You, 1 dd Not dice. she she 1 regular verbs Fegular verts end with ~ed in the affirmative past simple. Lock atthe spelling: -ed “3 y ied walk / walked ke / ed, funy / used want/wanted love /Ioved worry / wontied need / needed inguite/ inquired supply / supplied 2 irregular verbs Many common verbs are ireauler. Examples buy/bought ——_go/ went say/ said come/came have /had ‘308 / saw do / dic know/knew take / took fly /flew meet / met rite / wrote likes and cistikes ~ 11, present simple ~ 12. was and were ~ 13, past simple 14, going fo future ~ 16, future — 16. comperison ~ 17. location and movement ~ 18, modals ~ 19. irregular verbs. past tense ~ 20=F ie Aren't Is Isn't am goingto be there omnot ‘see you amnot isn't ‘Snot isnot re “enot erenct ping tobe there ' you cot we ‘00 you they he she ®t at 330. ‘on Thursday. in August. next week. next menth. next wintor. next your. in 2008, tcenerrow? at3:307 ‘on Thursday? in August? ext week? next month? next winter? ext yoo? in 2008? Ye, 1 am Not “mnat you ae. you aren". we we they they he he isnt, she she it t Questions What are you going to do? Where is she going to go? Who ts he going 10 meet? When are they going to meet? ec bethere tomorrow. wll soit at 9 o'clock, won't seeyou next week. vill rot next nonin. next year ext Friday. in 2003, g59755- wil No, “Ee 9837 g bethere tomorrow? doit ‘at 9 o'clock? see you ext week? next month? next year? ext Friday? in 20037 won't, 4 non-future meanings The il future is often used for “non-future” meanings: offers: ll get you « drink dcicing: PM have that ove. requests: Will you open ihe door? promises: I'l send the information by e-mail 2shall In Bntish English you use shal for frst person questions: (land we) suggestions: Shalf we have something (0 eat? offers: Shall get you 2 drink? You earret ue will in thee examples. In very formal British and American English shall can be ised for afirmatives also In British English, there is alco the negative form shan't. In American English this is always shal! not. ‘Shall 's used for legal documeris and erders in beth Briain and America. The meaning is stronger than wil, means must: All soldiers shall have short hai The President shall report to Congress. ‘See also the famous American Ciul Rights song "We Shall Overcome." ard the gospel song “We Shall Nol Be Moved.{ comparatives Don't forget than This one is bigger than that one. The bite one is less expersive than the green ane, ‘She's better at tennis than he is 2 superiatives (Ofc grarnmar books say: comparatives for two things, supetiatives for three or more things: There are two of them. They ara both goed, but this one is better. Thero aro (ss) of them. They are all good. but this one's the best. This is usaful, but not accurate but whether you're comparing, the best (worst, fastest et) ext to / beside above Don't think about the number of things, fr selecting one thing from a group as, bbohind across ‘opposite Comparing: She's taller than all the other students in her class. Selecting: Anna's the tallest. / She's he tallest person | row. You ean select fron a group of two fap well as tree or more): Look 21 your book and my beak. My book's the oldest. Remember When you are comparing with than, you must use the comparative Look at your book and my Book. My book's older than your book. 3.comparatives: (not) as. 2s. Times tall ae my father ‘My book isn't as new as your book. Its not as dificult as it coke. vurder — infront of ‘along‘can f cannot for ability and permission: Tan swiry./ He ean't dance. / Gan I feove? ‘should tor advice and obligat You shoutd atways back up _your work on disc. You shouldn't rive so fast! would for tequests and offers: 1d ike a cup of coffee, please. Would you tke my adaress? _might and may for possibilty and permission: ‘May | hep you? ‘Moy leave the rocm? Itmay rain tomorow. might be in Phoenix in July. must / mustn't tor vory stiong am is/are begin bring uy do / does: ink dive forget get give 0 has / have hear hold keep past simple bought ‘shut thoughtPeta t-ore 11 -eleven 2- two 12-twelve S-three —13-thrteen 4 tour 14— fourteen Ste 15 fitleen b-six 16~ sixteen 7=seven 17 seventeen. eight 18 eghteon 8—ine 19-rinetesn 10-ten 20 twenty Vocabulary FileS eines 21 ~ twenty-one 22 —twenty-two 23 ~ twenty-three 24 ~twenty-tour 25 ~ twenty-five 26 — wenly-six 27 ~ twenty-seven 28 —twonty-cight 29 — twenty-nine 20 thirty 40 ~torty 4,000 — one thousand 60-fity 10,000 ~ ten thousanc 60-sixty 100,000 - one hundred thousand 10- seventy 1,000,00U~ ene ition 80 eighty 90 ninety 100 - one hundred / @ hundred 101 one hunered (ane) one 122 — one huncked (and) twenty-two 659 - six hundred (and fify-nine (ee oe Days of the week Moray Tuesday Wednesday ‘Thurscay Friday Saturday Sunday ‘Months of the year January July February August March September Apt Oetaber May November June December Ordinal numbers for dates st first 2nd ~ second rd third 4th — fourth, Sth fifth 6th sixth 7th— seventh 81h eighth fth— ninth 10th — tenth ‘4tth- eleventh 12th twelrth 41h —thirteorth Years 1996 — nineteen ninety- six 1900 — nineteen hunered 1905 — nineteen hundred and five / nineteen “ob five 2000 — two thousand 2001 — two thousand (ancl) one / twenty “oh” one 2067 ~ twenty sbty-seven 19th nineteenth 25th — twenty-fifth (08/05/04 In the U.S.A, abbreviations are MONTH-DAY-YEAR, This is March Sth 2004. In most other countries, they are DAY-MONTH-YEAR. This is the Srd May 2004. — eer lending with -an Germany German Korea Korean Mexico Mexican Singapore Singaporean United States American of America, fending with ~ianr Argentina Argentinian Australia Ausvalian Brazil Brazilian Canada Canadian ftaly ftalien Malaysia Malaysian Russia Fussian ‘4th — fourteenth 20th ~ twentieth 26th — twenty-sixth 15th — fifteenth 2st twenly frst 27th ~ twenty-seventh 16th— sixteenth 22nd twenty-second 28th ~ twenty-eighth 17th-seventeenth 23rd twenty-third 28th — twenty-ninth 1Bth eighteenth 2ath —twenty-fourh 30th — thirtieth conding with -ese lending in Burma Burmese Aigheristan Afghani his Chinese rag tract Japan Japanese Israel Israeli Portugal Portuguese Kuwait Kuwsit Taiwan Taiwanese Pakistan Pakistani Vietnam Vietnamese ‘Saul Arabia Sic ending with-ish others Britain British (Czech Repubtic Czech Denmark Darish France French Engiand English Greece Greek Ireland Iris the Netheriands (Holand) Dutch Poland Polish New Zeakand Now Zealander) Scotland Scottish Thailand Thai Spain SpenisnIn this section we are using the international spelings: tre”, “retro,” et The U.S.A. does not use the metric systern. When ‘Americans write metric measures, they use different speling for “meter” and “Iter.” ‘Canada and Australia use the metric system. Road signs ‘rein kilometres. Weights are in grams / kilograms. Gasoline is sold inIites. Temperatures are in degrees Celsius (or Centigrade). Length one mille {609 kilometres one kilometre = 0.6214 miles one neue = 1.098 yaras fone yard 914 metres. fone centimetre 0.304 inches ‘one inch 25.4 milimeties / 2.54 contimetres ‘Theeo ate 12 inches in one foot, three feat in one yard. ‘Approximations: You ean think of § kilometres = 3 miles You can think of one metre = 1 yard You can think of 80 cm = 1 foot Capacity (e.g. gasoline, water) Thero is a problem hers. The U.S.A. and Britain have Gifferent measurements for a pint and a gallon. We say “US. gallon" and “Imperial gallon” and U.S. pint” and “imperial pint” if we want to note the difference. There ere eight pints in a gallon. Two pints are a quart. nthe U.S.A. milk ard alcohel are often sold in quarts, Remember that Britain now officially does not use Imperial measures. one ttre =2.1 US. pints / 1.76 Imperial pints one U.S. pint = 0.473 wires fone Imperial pint = 0.568 fires ene US. gallon = 8.786 ftrea fone Imperial gallon = 4.546 fires Approximations (lor U.S. and Imperial systorns): You can think of one quart = 1 litre ‘You can think of two pints = 1 tre ‘You can think of two gallons = 8 (U.S.A) or 9 (U.K, litres. Britain is changing to the metric systern. Older people stil use non-metic Cmpetia”) weights and measures. Schools began teaching metric measurements in the early 1970s ‘and stopped teaching Imperial measuremente at the came time. Petrol (US. ~ gasotne) is sold in litres. Since 1995 all shops must use metric weights. But miles are sill used for distances and road signs. In conversation, Fahrenheit tomporatures are often used. Weights fone kilogram 205 pounds fone pound = 0.454 kilograms ‘one ton = 1016.04 kilograms ‘Approximations: You can think of 1 kilo ~ 2 pounds You can think of one pound = halt a kllo You can think of 1 ton = 1 tonne (metric) Temperature ‘The Celsius (or Centigrade) systom is used everywhere for scientific measuroments, ‘The USA uses the Fahrenheit systern in conversation. (Canada and Briain oficialy use the Celsius system. In Bitain you can hear people talk about weather ‘emperatures in Fahrenhet, but TV weather forecasts are in Celsius ; F water theczes (bevornes ice) oc er ‘cool day, wear @ coat 7S 45 ‘amid day 1c BOF pleasant office temperature 2 RF hot day for the beach 50 RG the tomporature of the human body 37°C 98.6°F water bois 100 212% cooking temperature in an oven 220°C 425°( Grae USA, Canada United Kingdom One cola (One dollar = 100 cents One pound = 100 pence Coins: Coins: Coins: Ye oent), te (cent), 1p, 5p, 10, 200, 56 (nickel), 10¢ (dime), 5 nickel, 10¢ (dime), 0p, £1, £2 25¢ (quarter, $1 (dollar) 256 (quarter), $1 (loonie), $2 (loonie) (one "pee," five "peo”) Bil Bills: $1,$5, $10, $5, $10, $20, $50, $100 20, $50, $100 ($2 uncommon) $1.28 cone dollar twenty-five $125 fone hundred (and) twenty-five dollers e125 fone pound twenty-five $2.39 two dollars thirty-nine cents 2.39 ‘wo pounds thirty-nine $1.30/81.50 one dollar fty, one pound fifty Note: In the U.S. and Canada, amounts of paper money are called bills in the U.K., notes. (Cl File 6 Colors @ @D @ @® —_ Notos: Notes: -€5,€10, €20, £5, £10, £20, £50 £50, €100, €200 > => red yellow green blue-light blue light brown light gray black white @® @ @ @ @ @ @ —_ gry brown dark blue dark brown dark gray orange pink = purple. conten eZ re The 24-hour clock is not often used in the USA. (Use:1:00 a.en. (01:00) / 1:00 p.m. (13:00) 8:00 am, (09:00) / 8:00 p.m. (15:00) Its used for the military and ships: 01:00 “oh” one hundred hours (05:00 “oh” five hundred hours Timetables / appointments: 12:00 = twelve or noon, 1 310 — twelve ten 12:15 — swore fitteon 12:30 —twelve thirty 12:45 ~ twelve forty-five 12:57 ~ twelve ity-seven In Britain, the 24-hour clock is used by airfines, always and other timetables. (You can also use a.m. / p.m. in conversation) Many U.S. timetables say “por “6” rather than “p.m.” or “an.” 8:00p, 11:30 Conversation: 12:00 twelve o'clock or noon 12:05 twelve *oh” five: five after / five past twee 12:04 twelve “oh” four, four minutes after / past twelve 12:57 three minutes to /of one; twelve fity-seven 12:10 twelve tens ten after / past twelve 12:15 weve fifteen; () quarter afer / past twelve 12:20 twelve twenty; twenty after / past twelve 1228 12:30 1235 1240 1245 12:50 1758 1:00 twelve twenty-five; twenty-five after / past twelve twelve thirty; half past twolve twelve thirty five: twenty-five to / of one twelve forty, twenty to / of ane ‘twelve forty-five; (a) quarter to / of one twelve fifty ton to / of one "welve ft two; te to Zot one fone o'tockCulture File 4, Unit 1 we On an airplane ‘There ate cifterent elaseee on long-distance flights. Boeing 747 Jumbo Jets and other wide-bocied jets have a row of ten seats across in Coach Class. This is called Economy Class outside North America. Then there is Business: Class with seven or eight seats in a row, and First Class ‘with four seats in 2 row. First class sometimes has sleeper Culture File 2, Unit 2 In-flight meals (On long-haul fights, there is meal service. (Gn shor-reul Tights there Is often just a snack or & sandwich. Culture FileS

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