United Club

Survey

GENERAL ISSUES

Please indicate your level of agreement with the following statements

Strongly Somewhat Somewhat Strongly

Agree Agree Disagree Disagree N/A

(1) Overall, I am pleased with the Club . . . . . . . . . . . . . . . . . . . . . . .

(2) The Club is a good value for what I pay in dues and fees . . . . . .
(3) The Club should: (please select only one)

o Seek to improve, add, and/or enlarge its amenities/services/infrastructure to meet or exceed the members needs,
recognizing that this will likely require a dues increase
o Seek to maintain current amenities/services consistent with having modest increases in dues
o Seek the lowest possible dues structure and no assessments, even if it results in reductions in services and fewer
amenities

IMPORTANCE OF CLUB AREAS AND ACTIVITIES

Please indicate how important the following areas and activities at the Club are for you and your family:

Very Very
Important Important Unimportant Unimportant N/A

(4) Swimming . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . .
(5) Bowling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(6) Tennis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(7) Card room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(8) Billiard . . . . . . . . . . . . . . . . . . . . . .
(9) Casual family dining/socializing . . . . . . . . . . . . . . . .
(10) Club special events/social functions . . . . . . . . . . . . .
(11) Hosting a private party/meeting/wedding . . . . . . . . ..
(12) Movies . . . . . . . . . . . . . . . . . . . . .

OVERALL SATISFACTION WITH CLUB AREAS AND ACTIVITIES

Please rate your overall level of satisfaction with the different areas and activities of the Club:

Very Very
Satisfied Satisfied Dissatisfied Dissatisfied N/A

(13) Swimming . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . .
(14) Bowling alley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(15) Tennis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(16) Card room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(17) Billiard . . . . . . . . . . . . . . . . . . . . . .
(18) Casual family dining/socializing . . . . . . . . . . . . . . . .
(19) Club special events/social functions . . . . . . . . . . . . .
(20) Hosting a private party/meeting/wedding . . . . . . . . ..
(21) Movies . . . . . . . . . . . . . . . . . . . . .

GENERAL CLUB OPERATIONS

Please rate your level of satisfaction with the following aspects of the Club:

Very Very
Satisfied Satisfied Dissatisfied Dissatisfied N/A

(22) Overall sense of safety and security . . . . . . . . . . . . .

(23) Overall staff courtesy/friendliness . . . . . . . . . . . . . . . .
(24) Initiation fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(25) Dues and fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(26) Communication from the Club . . . . . . . . . . . . . . . . . .
(27) Functioning of club managing committee
(28) Complaint handling by Club office and management
(29) Various house rules of the club

SATISFACTION WITH FOOD SERVICE

Please rate your overall level of satisfaction with the food service at the Club:

Very Very
Satisfied Satisfied Dissatisfied Dissatisfied N/A

(30) Quality of the food . . . . . . . . . . . . . . . . . . . . . . . . .

(31) Menu selection . . . . . . . . . . . . . . . . . . . . . . . . . . .
(32) Food and beverage prices . . . . . . . . . . . . . . . . . .
(33) Quality of service . . . . . . . . . . . . . . . . . . . . . . . . .
(34) Speed of service . . . . . . . . . . . . . . . . . . . . . . . . .

(35) When you choose to dine somewhere other than the Club (when it's open), what drives your decision to go
there? (please select all that apply)

o Convenience of other restaurants

o Prefer variety of other restaurants

o Appearance & size of the dining area

o Dining area is not family friendly

o Price of food and beverage

o Inconsistent quality of service

o Inconsistent quality of food

o Other:

CLUB FACILITIES
Please rate your level of satisfaction with the following facilities and areas:

GENERAL
Very Very
Satisfied Satisfied Dissatisfied Dissatisfied N/A

(36) Overall exterior appearance of the club. . . . . . . . .

(37) Amount of available parking . . . . . . . . . . . . . . . . . . . . . .
(38) Overall interior appearance of the club . . . . . . . . .
(39) Housekeeping, Cleanliness and maintenance of the club premises. . . . . . .

DINING AREAS

Very Very
Satisfied Satisfied Dissatisfied Dissatisfied N/A

(40) Appearance and size of the Swagat, Suruchi . . . . . . . . . . .

(41) Appearance and size of the the Heritage Lounge . . .
(42) Appearance and size of the open bar . . . . . . . . . . . . . .
(43) Appearance and size of the bar . . . . . . . . . . . . . .
(44) Appearance and size of the meeting /conference facilities . . . . .
(45) Appearance and size of the bowling alley
(46) Appearance and size of the Jubilee House

CLUB ISSUES
Please indicate your level of agreement with the following statements:

Strongly Somewhat Somewhat Strongly

Agree Agree Disagree Disagree N/A

(47) I would prefer to receive the monthly bills as an

Attachment to an email and not mailed to save printing and postage
costs . . . . . . . . . .

(48) It is important to me that the Club try to be as environmentally

Conscious ("green") as possible, even if it increases operating costs
and dues . . . . . .

CAPITAL PROJECT PREFERENCES

The Club is considering several potential future capital projects and is trying to gauge member sentiment about
priorities. Please rate your preference for the following potential capital projects, facility improvements, and new
areas. In answering the following questions, please consider that capital projects have an associated cost and
annual operating cost with them that will need to be paid by the Club and its members.

High Less Not

Preferred Preferred Preferred Preferred N/A

(49) Addition of Gymnasium . . . . .

(50) Roof over open auditorium . . . . . . . .
(51) Renovation of Jubilee House
(52) Renovation of bar, restaurant and lounge ( Chaupal)
(53) Outdoor games sports complex Badminton, basket ball etc

THE ABOVE FINANCE METHODS ARE ONLY EXAMPLES AND THE MANAGING COMMITEE WILL USE THE
INFORMATION COLLECTED FROM THIS SURVEY TO RECOMMEND FINANCING ALTERNATIVES TO THE
MEMBERSHIP

High Less Not

Preferred Preferred Preferred Preferred N/A

(54) A one-time assessment . . . . . . . . . . . . . . . . . . . . . . .

(55) Borrowing the funds, debt to be paid back through

a capital dues or regular dues increase (amortized over
the life of the capital project) . . . . . . . . . . . . . .
(56) Increase the number of Full members . . . . . . . . . . .

(57) A combination of a moderate assessment, moderate

dues increase, and/or small increase in the number of
members . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(58) If the membership is in agreement that a one-time

assessment should be part of the financing package,
please indicate the maximum one-time assessment
you are willing to pay . . . . . . . . . .

(59) If the membership is in agreement that borrowing the

funds should be part of the financing package, please
indicate the maximum monthly capital dues or regular
dues increase you are willing to pay to finance the
borrowed amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CLASSIFICATION
(60) Please indicate your membership category:

Tata Steel member ; Associate ( we need to mention the other category)

(61) Person completing the survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Member

/ spouse / parents / children

(62) What is your gender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Female Male

(63) What is your age? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Under 30 30 to 39 40 to 49 50 to 59 60 to 69

70 and over

(64) Approximately how long have you been a Member at the Club?

Four years or fewer 5-10 years 11-19 years 20-29 years 30 or more years

(65) Which areas do you currently use at least four times per month on average during its season? (please select all
that apply)
 Dining Areas Sports facilities Other facilities

(66) What is your typical monthly statement at the Club including dues?

Less than 1000 1000-3000 3,001-5,000 5,001-10,000 Over 10,000

(67) Any other suggestions

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(68) Membership number optional (United Club will ensure the privacy of your response and your input will not
be shared with the Club, the Board, or its committees. We are seeking your membership number to help better
understand the survey response and to afford a follow-up mechanism to remind members to complete the survey.) . .
.