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THE PORTMAN HOTEL Assignment Sheet
THE PORTMAN HOTEL Assignment Sheet
Briefing/Assignment Sheet
(Or questions to organize and guide discussion)
In analyzing Portman make sure you thoroughly understand the design of the
original system(s), or how plans/processes/people were supposed to work. Also,
carefully review the business context (environment) and Portmans business
model and strategy. Finally, what are the options for improvement?
More specifically, and to assist with your review and analysis, the following
questions should focus your attention:
1. What is the Portman business model and what was the personal valet arrangement
trying to accomplish?
2. Why isnt the system working and what are the problems?
3. How did the 5-Star system deal with the problems? Did it work, or were
improvements experienced following implementation of 5-Star?
5. Select the best solution and describe how you would implement it.