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    4K views210 pages

    Upper-Intermediate Students Book

    Uploaded by

    Blanca Juliol
    Upper-Intermediate Students Book

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    © All Rights Reserved
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    CAMBRIDGE UNIVERSITY PRESS LOMO a Roker WEL) abel ENON ecm nue Business mad Oye) otal RSC Uae LoL) 4 Guy Brook-Hart Reiter eo emu eu Cm eat oe at ee ese nea also known as Business English Certificate (BEC) Vantage CAMBRIDGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, ‘Singapore, Sdo Paulo, Dethi, Mexico City Cambridge University Press ‘The Edinburgh Building, Cambridge CB2 8RU, UK www.cambridge.org Information on this title: www.cambridge.org/9781 107680982 © Cambridge University Press 2013, ‘This publication is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press First published 2006 Second edition published 2013, Printed in the United Kingdom by Latimer Trend A catalogue record for this publication is available from the British Library ISBN 978-1-107-68098-2 Upper Intermediate Business Vantage Student's Book ISBN 978-1-107-63983-6 Upper Intermediate BULATS Student's Book ISBN 978-1-107-63211-0 Upper Intermediate BULATS and Business Vantage Teacher's Resource Book ISBN 978-1-107-68660-1 Upper Intermediate BULATS and Business Vantage Personal Study Book (Cambridge University Press has no responsibility for the persistence or accuracy of URLs for external or third-party internet websites referred to in this publication, and does not guarantee that any content on such websites is, or will remain, accurate or appropriate. Information regarding prices, travel timetables and other factual information given in this work is correct at the time of first printing but Cambridge University Press does not guarantee the accuracy of such information thereafter. Introduction Business Benchmark Second edition Upper Intermediate is a completely updated and revised course at CEFR B2 level, reflecting contemporary international business in a stimulating way both for people already working and for students who have not yet worked in business It teaches the reading, speaking, listening and writing skills needed in today's global workplaces, together with essential business vocabulary and grammar. ‘Business Benchmark Upper Intermediate is also the most complete preparation material available for Cambridge English: Business Vantage, alsa known as Business English Certificate (BEC) Vantage, and is officially approved as an exam preparation course by Cambridge ESOL. The book contains: * 24 units for classroom study covering all four skills in a dynamic and integrated way, together with essential business vocabulary and grammar. + Authentic listening and reading material, including interviews with real business people. * Six Grammar workshops which explain and extend the grammar work covered in the units and which are Informed by the Cambridge Learner Corpus (CLC) - see right. ‘+ Anine-page Writing reference covering emails, memos, letters, reports and proposals, and a function bank ‘* A fully referenced Word list with definitions, covering key vocabulary from the units and the transcripts, ‘+ An Exam skills and Exam practice section, which gives students detailed guidance on how to approach each exam task, the skills required and what the exam task is testing, together with exercises to build up students’ exam skills. The Exam practice pages contain a complete past Business Vantage exam, with answers, supplied by Cambridge ESOL. ‘+ A full answer key for all the exercises in the Student's, Book, including sample answers to all the writing tasks. * Complete recording transcripts. New features in the 2” edition * Updated grammar and vocabulary exercises based on correcting common grammar and vocabulary mistakes made by Business English students at this level, as shown by the CLC (see below). Exercises based on the CLC are indicated by this symbol: @ ‘+ New Writing reference section with guidance for each type of writing task and sample answers. ‘Now topies, texts and recordings reflecting the realities of contemporary international business. + Complete revision of all exam-style tasks, making them closer to real exam tasks. The Cambridge Learner Corpus (CLC) ‘The Cambridge Learner Corpus (CLC) is a large collection of exam scripts written by candidates taken from Cambridge ESOL exams around the world. It currently contains over 220,000 scripts which translates to over 48 million words, and is growing all the time. It forms part of the Cambridge International Corpus (CIC) and it has been built up by Cambridge University Press and Cambridge ESOL. The CLC currently contains scripts from aver: * 200,000 students » 170 first languages * 200 countries. Find out more about the Cambridge Learner Corpus at www.cambridge.org/corpus. Also available are: + two audio CDs, which include authentic interviews with real business people, + Teacher’s Resource Book, which includes detailed lesson notes plus photocopiable activities and case studies * Personal Study Book, whici includes activities and exercises, as well as 2 self-study writing supplement. Introaucton 3 Map of the book Unit Reading | Listening Writing 1 Stiazrsorment | ¢ Resutmontocue [+ Tanna coues Ske and training + Traring atDabitein China |” Devsopment Colege an | 2 sebererintins ‘ Ahuren esoucesmanager | « Stalag report 3 and job satisfaction + Yinat ike about my job 5 1245 E]g Getmoterane | sapettonatson | + Ain oats = Awobote erty é job Mobile Communcaiions | * Whatisimpertant whendoinga | + Ashor emal andan etal of : 110 ppb inteniew? apuergcie = Making contact | + Atelephone quiz “An cocupationsl psychologist 20-08 + Phone-answaringtios | + Aphone cal to ahotal “+ Enquting about ajeb ‘Grammar workshop 1 (Units 1-4) 24-25 Countable and uncountable nouns; Past parfoct and past rnp; Talking about large and email SS Ce ae a & an en ee mae ines a eee = ee ee 3 7 Astand ata trade. ‘© The London Contemporary | * Phoning 100percentdesign '* An email giving information 7s ie eae i TS, See pee ete, = Se a a ee see =e eo ge Grammar workshop 2 (Units 5-8) 42-43 Infnitves and ver ~ ing; Prepositions in phrases Gascibing ends; Formal requests; Frst and) Q Strtnos business |» Anticnaioaltanctise | Whysiatyou ownbusnass? | = Aletercfenaiy ar ¢ Aletior toa ranchiser 10 Ferceoe * Racing tance * Setting up afood consultancy siari-up * Carter Bearings 2 451 g 11 Emanarnte [+ Hettatera Tecmo) [+ Anew ecatonn Eurepe + Apropossl Europe Parkys. Blonds, lasanre : 52.55 + Aproposal | 419 Prosoningyour | = takraitemoster * Signaling the parts ofa business idea presentations presentation 56-59 ‘Grammar workshop 3 (Units 9-12) 60-61 _Prepostons in t= causes; inking ideas: Can and.coul 4 Map of the book Speaking Vocabulary Language work * Disovssion: job benefts + Recruitment brochure: ably, | « Countable ant | * Discussion: who should pay for training? certicate, course, et. Uncountable nouns + Role-play: planning a traning course + work, 0, traning, training course * Discussion’ actlies you wauidl erioyin job + Job respensibities = Aeking questions: + Disowssion: rst impressions and enthusiasm + Stat employee, membercfstat | « Expressng kes # Discussion: what | enjoy bout ry job/stuclas + Introducing reasons * Discussion: things which make somewhere a great plcetowork | + Phrases excxessing enthusiasm + Dicussion: the format otters and emails + Adjective forms + Short lak: whats important when doing @ job intonew? + Discussion: rat imovressions * Talking about large and * Rolo-play phoning hotel small ferences * Short talc whats important when making a business telephone call? * Role-play enquiing about ajo + Discussion: decicing who should go on a course z ances: ‘+ Discussion: acvantagas and disadvantages of aiferene promotional | + lunch, lay. to. + Infritive or verb =-ing ‘methods + Bale-play: launching a shampoo «Shor talc acothing brand * Discussion: new products * Prepositions in phrases ‘+ Role-play: an tericr dasign company deserbing trends ‘Discussion: how companies can promote products attrade‘airs | « find out laa, know, teach + Formal requests ‘= Biscussion: choosing s desgn ‘Discussion; what makes peoste persuasive + Fictand second) + Pole-piay: breaking tne ice condtionals ‘+ Role-play: exchenging infomation about 2 preduct. + Short ialic whats important wher negotiating? + Role-play: negotiating a deal nd condtionals ‘Roleplay: buying ino a ranchise “= concept, gross revenue, te ‘+ Propositonsintime «Financial tes phrases * Roleplay: advice about starting a business: * ising france * Shot tale whats imporant when ooking or france? ‘= Noun phrasee connected with | stating companies + assets, caleteral et. * Discussion: what factors areimportant when choosingalocation? | « place space, room: gpportunity, | « Waking recommendations * Discussion: choosing the bestcoation pposstailty, option * Discussion: which things. important when giving presentation? ‘+ Phrases signaling parts of * Structuring presentation Aapresentation ‘# Gungashor presentation © Canandcoutd + Bolelay: presenting your business oa Map of the book = Feadna Users a ee a oe ee fi ae fae ae | 62-65 * Conference problems: making suggestians = aes 3 pes ea eee epee nero 1i@eeee eee ee tee ers ' eon = 15 Business meetings | * A survey ofmestinas '* Talking about meetings: + Anemall about a business tro 3/15 ae 16 Samo |e nee ae = Spee nar | Se io ee re eT os nT ae es aa ee =e a ea = SS iccer ee a a (ies eee Soe eee el ae oe oe i eres Saar ae i a7 ae oo ee eres a = 7a ae ee | -meead eee oe eae loyalty 95-104 <= ADD era aes 3 102-105 ‘+ Turing complaints to your E advantage We eas | Se eee 3 with customers ‘+ Anemailfrom a desatisiieg complaint ‘service ee om on |" [og semereoe lonemonecmesa | saree Soe ee eee Ee as | eee oa ne ee CO Ee ss z eee Sea aoe a & Map of the book Speaking Vocabulary Language work * Discussion: why business people need to travel + Short taks: whats mporiant when decicing when to travel on business? * Discussion: social mosia + Discussion: planning abusiness rp + travel journey, tip * Modal vers: perfect forms Discussion: why business psople goto conferences Discussion: selecting sia to go toa conference Role-play: networking at @conterenca Discussion: oganising a conference Diccussion: how meetings should be conducted ‘+ Summarising results ofa survey ‘+ Folalay: amaoting ata mecica equipment company + Colecations deserting reasons fr meetings CCofecations wih meeting crucial, pricsles, etc + Referencing * Discussion: aspects of sales ‘Waking recommendations + Using the passive to express opinions andideas * Discussion: how social media can help peopleintharjobs ‘Discussion: how to use social media * Varo-naun eolocatons * Whentouse the + Discussion: haw to ake offices more enuronmentalyencly + Short tak: whatis important when making a workplace envronmentaly ‘nenaly? Disoussion: how work wllchanga nthe futurs + fssues, impact, ete = may ormethod * Expressing causes: ‘= igoussion: the advantages and cisacvantages to changes h working ‘conditions + Discussion: improving werking conditions * Words and phrases ‘expressing numbers + Reporting verbs and reported spaechh * Discussion: advantages and disadvantages of ofchoring and outsourcing ‘+ Short tak whatsimporant wen deciding what business actviias to outsource? + Discussion: outsourcing an ofshoring: the pros and cons + Third conditional “+ Discussion: dissatisfied customers + Discussion; relationships with customers + Shot take a staff esting * revenue, cutcome, ot. * alate clauses * Discussion: the beet method of communicating diferent things + Adlective-noun + Discussion: why companies lose customers collocations * Discussion: complaining * Discussion: launching new senices * lastendlatest + Expressing results * Discussion: what you should put n alter cf complaint * Discussion: typical pats ofbusiness culture + Presentation: whats impotent when going to work ina foreign country? + Discussion: solecting stato work abroad ‘+ Phrases followed by averb + “tg Map of the book Staff development and training Getting started ‘Work in pairs. Which of these benefits of working for a ‘company would you find most attractive? Why? © a bonus scheme ‘© responsibility © a high salary an in-house training scheme ‘+ the opportunity to travel ‘© a permanent contract Jong holidays * rapid promotion {Useful language Giving opinions ~agroving and disagreeing Ithink.. mould be the most atracve because Ymnot sure about hat. For me,... wuld ba more usetl than... because PPemape you're right. And | dot think Iss important At light Centre, we believe in giving you a lot of responsibilty rom day one, so one of our main priorities isto rmoke sure you get the training and suppor youneed to 1 ‘the skill which wil allow you to succeed, Training starts as soon as you 2 ~and itnever stops. The intial programme is 3 portly at your ‘office and partly in cur dedicated Learning Centre. For the first 12 months, you'll have a regular programme of training, 4 topics os diverse as Advanced Soles, Goal Setting and Time Monagement. After that, you can develop in ony direction you choose by 5 ‘0 range of courses and events in key ereas: Sales ‘ond Service, Products and Airfares, Systems, and Personal Development. All this is provided at no 6 to you. We have a consistent 7 ‘of promoting from inside the ‘company; currently about 90 per cent of our Team Leaders have come through the ranks, and we want to keep it that 8 Recruitment brochure Reading 1 Work in pairs. You are going to read an extract from the recruitment page of a travel company’s website. Before you read, discuss what training you think university graduates might need when they first join ‘a company like this. 2 Read the text below quite quickly. 1 What training does Flight Centre offer new staff? 2 Why does Flight Centre think staff training is so important? Flight Contre This compary has been offering adios anc makng travel arangements or customers she opened Is sl store fn ‘Australis 1881. Its now one ofthe words largest and mast sucoBS8U ndopendent travel etal, wh 3,700 stores ercund We're also keen to train the leaders ofthe future with our Leadership Development programma, I's an intensive training course 9 up by specialist project work. After all, Becoming o high fier in any compony shouldn't be about just waiting to shuffle up the ladder. Here, the best people develop as far as they like, as fast as they lke. We hope you'll be one of them. And the success of ur philosophy of cultivating personal and 10 development, os well as promoting from within, has earned ts 0 Training and Development award for excellence, 0s voted by our employees. 8 Staff development and training steot rom wnaroctencenza com 8 Read the text again and choose the best option - A, B, C or D for each gap. 1A win fermi Caiee 2am By teen) ic (eortace bon ter 3A situated B toeated —C based. fixed 4A dealing B covering learning D_ working SA going 8 anisting ¢ having” D attending 6A money B payment ¢ cost D_price 7A reel feel ei cee eta OMe bo Ge Hea 5) Aces acd a Het Da WA caret Bwok G lile _D profession Speaking Work in small groups. 1. Would you like to work for a company like Flight Centre? why? / Why not? 2. Which of these statements do you agree/disagree with? Why? / Why not : * Companies should pay for training to do the job, but staff should pay for training which gives them qualifications. ‘+ Training should be done in employees’ free time. * Ifa company trains you, you should agree to work for that company for a number of years afterwards. © All staff need continuous training - not just new recruits. * Itdoesn’t matter what you study. The important thing is to get a good degree. Useful language Saying how much you agree/disagree {partiycompltoytotaly agree wih beceuselthink/eelthat completeyotaly disagree with... because Vocabulary 1 Check the meanings of these words, then use them to ‘complete the sentences below. certifcate course degree develooment experience knowledge qualifications skits 1 Our training programme aims to teach you key SHS. such, as using spreadsheets. 2. Although he lacks any formal such as a university degree, he's now one of our best managers. 3. The you study for at university is likely to decide the sort of job you do afterwards 4. Atthe end of the four-week training you will receive a You'll gain a thorough of the ‘company’s activities. However, there are a lot of things which you can only learn from the you'll get working here. 5. With our policy of professional » We expect him to soon become a manager. Grammar workshop Countable and uncountable nouns * Countable nouns (C] often use aor an inthe) Sngular (a company, an office) and can be plural (companies, offices), * Uncountable nouns [U] do not use a or an and ars always singular (information, advice), Find these words in the reading passage on page 8 and decide whether they are countable (C) or uncountable (U). 1 responsibilty A 2 training 3 programme 4 raining course 8 work 6 excellence © page 24 countable and uncountable noun Vocabulary 2 Business students often confuse these words: work and job; training and training course. Look at these extracts from the CALD. Then choose the correct alternative in italics in the sentences below. work [U] - something you do to earn money: He's looking for work Jeb (C] - used to talk about a particular ype of ‘work activity which you do: He's looking for a Job in computer programing, training [U] ~ the process of learning the skills you need to do a particular jab or activity training course [C] - 2 set of classes or a plan of study on a particular subject 1 Due to your excellent job / work, you have increased productivity by 25%, 2. She has also done an excellent job / work with our staff, who are now working as a real team 3. We haven't enough people to deal with this amount of job / work. ‘Wish me luck in my new job / work, 5 Thave to go on a training course / training to Iearn about the new safety regulations, 6 We need to give health and safety training course / training to eight senior executiv 7. Isit possible to hold this training course / ‘training with just six trainees? Staff development and training 2 AI 10 Training course Listening 1 Work in pairs. You are going to listen to a short conversation about a training course. Before you «listen, read the notes below and decide what type of information you need in each gap. [stitsDevelopmentcatege ‘Hac an enquiry from 4... Company. + Want an advanced computer cours for their 2 + Requte a course lestna 3 + Dirsctor of Studies should ~ conduct needs analysis - gvea4 2 Wr Listen and write one or two words or a number in the numbered gaps in the notes. 3. Match these phrases (1-6) with their definitions fen. ages an ‘ a practical, not theoretical, training able to use a computer basic, essential skills money reserved for training staff specially designed to meet your needs your objectives when doing the course 5 computer literate. \_ e 6 core skills f Training at Del ina Reading Deloitte ‘A,worcnide company offering management consutancy, Encouraging employees each ofthe main offices in Shanghai, Beijing and Hong ie Boome eek the Deloitte Institue training centres. Employees who develop thoi careers within Deloitte believe thatthe benefits are multiple. ‘In Deloite, some managers are only in their carl thirties, and this encourages young people ike me’ says Shawn Su from the Tax Department. chink Deloitte offers ‘employees a clear upward path for development. 1. @ Charlotte Chen says, ‘I know Deloite was different when I first came here for interviews” During the interview Charlotte was improsied by the proféssionatism ofthe Deloite interviewers. “They didnt act ina superior manner; they were friendly and patient. 2..." When Charloete was about to take her professional exams, her manager said "With the cst coming in June, you should take some days off. You will have a better chance of passing ifyou have time to stud. Attention from managers often works better than material Incentives enia Li from the Audit Department recall, Te cwith Deloite was crucial and passing my ‘exams was essential for my career. 3 ‘What touched ‘me most was that they came to with me good luck the day before I rook my study leave. I wis very emotional to see theicconceen’ 4 Jessica says, Deloitte cares about my personal development, and that suits me. Now, when 1 get calls from headhuners, [el hem, "I really like working hhere and can develop my career within Deloite. I don’t need to change environment. Attention and recognition by management are elements of Deloite's corporate culture. Shawn Su, who is about to be promoted to manager, says he always gets an immediate reply from his supervisors, no matter how late, They always sy “Thank vou for working so late’ Shawn says, 5 Now a manager-to-be. Shawn «as, ‘Tl follow in the footsteps of my bossss, encouraging and paying attention co my sa ‘This is how Deloitte's coxporate culture is pased down 1 Work in pairs. Read the article in the next column, ignoring the gaps and the underlined words. What is the subject of each paragraph? Saale ee through the company. ve wea ‘counsellor ener ae Cece een svho guides them, helps them at work and cates shout th 6 Counsellors are ike Deloitte second boss, Although they don't necesarily lead you direcely when it comes to work, they guide every Deloitte employee with ‘heir own professional experience. Staff development and training ‘adapted From wwntopenployer.comen 2 Work in pairs. 2 people who try to persuade someone to leave their jab by offering them another job with more pay and a higher position b buildings and equipment provided for a particular purpose 1 Look at the example given in gap 1. Why is sentence G below the correct option to fill the gap? pp chacbarrha best sentences @Ghaeiatl eter © something, especially money, which encourages a person to do something 4 the beliefs and ideas that a company has and the way in which they affect how it does business and how its employees behave € time spent working beyond the usual time needed ot expected in a job when you are willing to give your time and energy to something that you believe in of the gaps. Use the underlined words and phrases in the sentences and in the text to help you. A Althe time, my managers helped me apply for training courses, and they let me take UUme to attend training and to study. f B Interest and commitment from the management retains talent. © I thought, if my bosses are like these. people, I'll feel comfortable here. D Jessica Li believes that it was a. secommendation from hers that gave her the chance to work abroad. 1. Before you do this task, work alone and prepare by | E This policy has led to a great expansion in. | __ making some brief notes about your ideas. Deloitte's services. == Training scheme for new staff Role-play > Edie eerie care en You work in the human resources department ofa ‘but we tend to feel frustrated when what ‘company. Your company has decided 1o provide a ete sinmeeter an ‘one-week tvaining course for new employees. You have G This gives everyone the chance to ascend to ee od ened He progrerrane: Dieclse the top, as long as they remain committed. and perform well paragrash 8. Discuss in small groups. 1 ‘What positive aspects of working for Deloitte are mentioned in the text? E4| 2 ®ve Two business students discussed the task in the situation with a partner and decide: ‘a what things the course should include; whether the course should be given by people inside the company or by an outside organisation; © whether the course should happen during work time or free time. (oe Exercise 1. Match thase sentences (1-6) from their discussion with points in the task (a-c). Then listen to check your answers. 1 How about getting them to spend two days learning how 2. Which ones do you think are most peice our computer systems work? 2 Why don’t we asian external organisation? 3. Labink another useful thing ist explain what to da when Vocabulary they have a problem, Match these words and phrases from the text (1-6) with their definitions (a-f) 4. We could also spend some time Introducing people in the company, 5 What about holding the course for two hours every day, 1 deicate acti som nine to 1 inthe orang? 2 materi incentives 6 Laugget ht onthe St dy. shld explain what he 3 Headhunters company does eres ate study the underined phrasosin Exercise 2 and think how peas You could use them wen you discuss the situation. Work in pairs or small groups. Discuss the situation using your own ideas and some of the language from Exercise 2. Staff development and training 1 2 Getting started 1 Work in pi activities would you enjoy in a job, and which would you dislike? Why? 2 Which of the activities in Exercise 1 (1 - Which of these working with figures dealing with customers supervising staff taking important decisions writing reports working with new technologies 6) are part of these jobs? receptionist marketing assistant accountant human resources administrator logistics controller Job responsibilities Vocabulary 1 Underline phrases in these statements which are useful for talking about jobs. r Job descriptions and job satisfaction My main responsibilities are to keep financial records, make sure the company pays its taxes by the deadlines and supervise how funds are used. I deal with financial paperwork, and look after budgeting and planning any future investment help to recruit new employees, keep statt records and reports, help to plan stalf training, and organise team-building activities. [also participate in evaluating the performance of junior members of staff 1 work as part of a team promoting the company's products. We have a budget for advertising and promotion and we work with outside agencies 10 design effective promotional campaigns. 'm really the first person visitors see when they walk in through the door, so I have to ook good, be polite and efficient, and pass them on to the right person. I answer the phone, issue visitors’ passes, organise meeting rooms and make sure that mail and other ‘messages are distributed correctly. My job involves ensuring that goods are transported to and from our factories and warehouses in an efficient and co-ordinated way. In other words, I'm responsible for goods arriving at their destination on time and in good condition, 2 Match the staternents above (1-5) with the jobs (a-e) in Getting started Exercise 2. Job descriptions and job satisfaction 3. Find words in Exercise 1 to match these definitions artihe CAlD: A human resources manager 2 1 to plan how much money you will spend on Listening | ee ede 1 You are going to hear Christina Bunt, a human 2. to persuade someone to work for a company or become a new member of an organisation 3 judging or calculating the quality, importance, amount or value of something resources manager for Tesco, talking about her job. Before you listen, underline the key idea in each of these questions. 4 encouraging the popularity or sale of something 1 What part of her job does Christina enjov most? 5. the act of putting money into something to make A teaching job skills a profit B challenging tasks 6 money needed or available to spend on something © maintaining discipline 7 how well a person, machine, etc. does a piece of 2 What, according to Christina, makes managing work or an activity people easy? 8 times or days by which something must be done A strong discipline B recruiting the right staff 4 Check how the phrases in the Useful language box © having friendly staff are used in Exercise 1. Then work alone and think 3. How did Christina become a personnel manager? of ajob (not the job you do now). Write a short A Tesco recruited her as a personnel manager. Paragraph lke the ones in Exercise 1 to describe B She trained in another company as a personnel the job, but without mentioning the job ttle anaes C She started atthe bottom and came up through Useful language ees Talking about jobs 4 What would she like to be doing in ten years! Myimamnresporsibes ae My ob inotes sie, to (rye na) i ‘opening new stores hele ty Trorespanetia B_ working as a store manager Lea Led © continuing her present job Ihavoto Hook eter 5 What advice does Christina give for job candidates? 5 Work in small groups. Take turns to read your [AulDesabveryiemctly paragraphs. The others in your group should guess B Tyo lookrelaxed. what job you are talking about. cae PET casual way. 6 Complete these questions by writing one word in aati eer each gap. ‘when a candidate will 1 what does... your job consist vy be good at the job? What Veaaieey A. They are ambitious 2 How long you in your about their career. present job? / How long. you B They express studying? intetest in thei other activites, 3. When you first become interested in © ‘They are good atthe other things they do. yeaa sen 2 @é Now listen and choose the best answer - A, B 4 What your goals and ambitions FO -ni ean the future? 7 Work in pairs. Take turns to ask and answer the questions. key idea in the This wil help you to Job descriptions end job satisfaction 13 Human resources What | like about my job Speaking Listening Work in small groups. + Work in pai 3. Look at these reasons why people ‘might like their jobs. Which, for you, are more important, and which are less important? > a f s h 1 Do you agree with these opinions? ‘+ First impressions are really important. Be totally natural and don’t try to put yourself forward as something you're not. ‘© Il always know that I'm talking to somebody that’s going to be enthusiastic, because they're enthusiastic about the things they like in their normal life 2. Do you think enthusiastic people are more successful? Why? / Why not? 3. What other interview advice would you give? balancing working life with family life being my own boss building customer relationships finding solutions for customers improving my staft’s performance observing trainees’ progress seeing the success of my company having a variety of tasks guags |_Tatking about yoursett ee See TESCO) fimo enoneun iam ee ee ———— || jeanne ears | would be (Im not so Interested in... because Vocabulary SS a ome eee 1. Business students often confuse these words and — phrases: staff, employee and member of staff. Read Speaker 2 on page 12 again, then match these words (1-3) with their dofinitions from the 2 Det Listen to five people talking about why they like their jobs. What reason does each person give? Choose from the reasons (a-h) in Exercise 1. CALD (ao, 1 stait is eee 1 Jane Mitton , sa a one person who works formants tamiton E i a shop, company, etc. 3) Rob Liv ypu listen, you won’ 2 employee someone who is paid t pecan melt ne work for someane else ae Ineve to listen for th idea to be. 3 member of staff the group of people who work for an organisation 2 © Correct these mistakes made by students in 8 @ot Complete these sentences by writing one Cambridge business exams. More than one answer may be possible. 1. I'm pleased to announce that every staff will be given a bonus. member of staff / employee 2 Around 70% of customers felt that the staffs were generally unfriendly 3. She's a very hard-working staff. 4 In fact, we need 35 new staffs. Job descriptions and job satisfaction word in each gap. Then listen again to check your answers. 1 Love being able 10 out what a needs and ... and do it. 2. absolutely thrive on the + just being able to make, you know, my own, 3. You sort of somehow don’t mind those longer hours because it's 4 You see people, sort of, improve, really, within a short, quite a short time sometimes. That's very, um, Think, 5. I'm getting their future ready, so when they arrive, there's a job there for them, and that's enjoy ~ that’s of the main things. 6 ws to see, like, how these projects are progressing, Speaking 1 Work alone. Imagine you are going to an interview for ajob. Look at these questions and think how you might answer them, using words and phrases you have studied In tie unit where possible. * What do you most enjoy about your job/studies? © Is there anything you dislike? * What do you regard as your most valuable job skills? © What other job skills would you like to acquire? Wh * What sort of job would suit you best? Why? 2. Now work in pairs. Take tums to ask and answer the questions. Staff training report Writing 1 Read this extract from a report and put the verbs in brackets into the correct tense. PDA stat raining (otal spend) wo years a ent, F ‘Two years ago, PDQ 1 Pent. (sper) 200,000 CHF ae on staff training. The main reason for spending so mach {e orange We way we ser money was thatthe company 2 take} on 40 ne BFRBIOGREE who 3 {need training However, last year, the raining BURG 4 (tain to just 80,000 CHF beceuse the company onty 5 5 (ecru) seven new members of stat Recently, POO 6 on a major project with an Indian company, and because Of this, staff now have to lear new fRERKIRGIATEMHEES, For # that reason, the company 7 (628 ts training Two years ago" lastyear "hie year ‘budget for this year at 300,000 CHF © page 24 Present perfect and past simplo 2. Find words or phrases on the chart above which Bank of Veronezh ~ language training for statt ‘mean the same as the highlighted words and phrases in the report. corpter ton 3. Underline four words or phrases in the report which introduce reasons. Econ 4 Workin pairs. You work for the Bank of Veronezh. g ‘Your line manager has asked you to write @ short 3 3,000,000- report on in-house training. : + stuay the chart opposite and the handvriten notes. + Discuss what the chart shows and what you can sayin your report, 5 Work alone, Write a paragraph for the report, a inven vent including all the handwritten notes on the chart, © pave 120 vrtng reterence Job descriptions and job satisfaction 15 Getting started Work in small groups and discuss this question. What, for you, would make a company or organisation a great place to work? Here are some ideas to help you: opportunities for + challenging work promotion * friendly colleagues a good salary * developing new ideas opportunities to travel * taking responsibility ‘© working in teams Job satisfaction at Sony Mobile Communications Reading 11 Work in pairs. You are going to read what four ‘employees say about their jobs at Sony Mobile ‘Communications. Before you read, discuss the advantages of working for a multinational company, 2 Work in pairs. Underline the key idea in each of these statements, then express the key idea using your own words, 1 Tlike to see how the people 1 work with evalve. my colleagues develop 2. like producing things which people will enjoy 3. It’s important to continually improve our ways of working. 4 My teams work affeets the whole company. 5 Recent recruits are encouraged to contribute ideas 6 The company wants its employees to have a variety of attitudes and opinions. 7 ‘To survive in this industry, you continually have to be producing new products 8 We need to be aware of our customers’ different ways of thinking. 3 Read these opinions expressed by Sony Mobile Communications employees. Which person does ‘each statement from Exercise 2 refer to? 6 Getting the right ob Getting the right job Useful language Talking about importance really tke For me,.....is very mportant because Ce ofthe things | think’ eeeential is... because | don't thing... sso important because Forme,...would be/is &piaty because Task tip (Make

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