Bent otinas BOM * INTER OFFICE MEMORANDUM. From To: S&S The General Manager, 7 The General Manager Head Office, | National Banking Group Financial Inclusion Deptt. | NonhySoutvEestWestCentral | The Zonal Manager |All Zones Ref: FID: AKP: 2013-14:512 Date: 10.01.2014 Payment of remuneration to Corporate BCs, CMPs, tCMPs And Technology Service Providers We request reference to our earlier [OM No FID: AKP: 827 dated 18.02.2013 on the captioned matter. We also request reference to the Business Correspondent/Business Facilitator policy issued vide our memo number FID: AKP: 2010-11:112 dated 12.11.2010 and subsequent amendments vide our memo no FID: AKP: 001 dated 17.04.2012 with regard to delegation for payments to Business Correspondents, Channel Management Partners, technical Channel Management Partners and Technical Service Providers. 2. Despite our repeated follow ups, we observe that claims of corporate BCs/BC agents, CMPs and tCMPS are not being settled in time. The reasons for delay have been analysed and we suggest that following actions needs to be ensured forthwith: ‘SN | Reason for delay ‘Suggested solution () [Zones are delegating the | Zones were advised to make payment to payment to Branches Corporate BCs, CMPs and tCMPs from the Zonal offices. Payments only in the case of individual BC agents (which are engaged directly by the Bank) are to be made by the Branches. (Ref IOM No FID:AKP:827 dated | 18.02.2013)(ii) | Zones are sending | Since, MIS (from FI vendors namely TCS, invoice/claim from corporate | HCL and Integra) is being sent to Zonal BCs to Branches for | Offices, there is no need to send the verification claims to Branches for verification Claims need to be verified from the MIS at Zonal Offices and it should be settled accordingly. This is a modification to our earlier instruction vide FID:AKP:827 dated (i) | Zones are debiting MBB ‘one’s P&L accounts/which in turn is | account for making payments to Corporate cleared by debiting P&L) BCs/CMPs/tCMPs. Only in case on accounts of respective | individual BC agents (engaged by Bank branches for making payments | directly) respective Branch’s P&L will be to Corporate| BC/ | debited at Branch level CMPs/tCMPs This is a modification from earlier instruction, which may please be noted. (iv) | There are round tripping | Reports are available to the Zones in /superfluous transactions by | Excel Sheet where accounts numbers are several BC agents which | also given. Zones are requested to filter results into dispute/delay in the | the data BC agents wise/Account no wise claim amount. and any claim for round tripping transactions should be rejected. It should be immediately communicated to the Corporate BC/ BC agents. Secondly, with the expansion of network | we have to develop systems to check these transactions on daily basis for which a report in CBS (MISRPT->Others- >BCT001) has been enabled. Branches should check these reports on regular basis to keep a check on round tripping transactions. It should, preferably be done on daily basis, and should not be a monthly exercise at the time of settlement of bills.ge Zones are not setting minimum | performance criteria targets- hence dispute in payment of fixed payment Please communicate minimum. performance criteria to BCs (in the beginning itself) to avoid any future dispute in this regard, (vi) | Zones are not paying Rs 1000 per month towards the infrastructure brought in by corporate BCs This amount of Rs 1000/ per month towards the infrastructural expenses incurred by BCs are payable provided all the devices/micro ATMs/ Computer/ network etc is arranged by BCs. 3. Please note that these instructions will supersede all earlier instructions, in this regard. Please write to us for any further clarifications/suggestions. Please ensure compliance. ( ~\ es (Vikas Pande) General Manager