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Customer Feedback Evaluation

The customer feedback form collects customer ratings on a scale of 1 to 3 for 10 aspects of a company's product, service, or system. The customer gave all aspects a rating of either 2 or 3, except for question 4 about documentation which received a 2. The feedback analysis form calculates the customer's total score, percentage of maximum score, and identifies areas for improvement based on any 1 ratings. It was noted documentation could be improved by making it more easily retrievable for queries. An action plan is to be created with follow-up.

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avinash_k007
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347 views2 pages

Customer Feedback Evaluation

The customer feedback form collects customer ratings on a scale of 1 to 3 for 10 aspects of a company's product, service, or system. The customer gave all aspects a rating of either 2 or 3, except for question 4 about documentation which received a 2. The feedback analysis form calculates the customer's total score, percentage of maximum score, and identifies areas for improvement based on any 1 ratings. It was noted documentation could be improved by making it more easily retrievable for queries. An action plan is to be created with follow-up.

Uploaded by

avinash_k007
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Customer Feedback Form Page 1 of 1

Date: Place:
Customer: Customer representative

We would be obliged to have your valuable feedback to improve our product /


service / system.

Sr. Issues (3) (2) (1)


No. Best Good Needs
Improve
ment
1 Whether our product meets your requirements? 3

2 Whether we meet your delivery requirements? 3


(Quantity & Schedule)

3 How would you rate the Quality of our product? 3

4 How do you find our documentation? 2

5 How would you rate our Interaction with you? 2

6 Whether our response to your queries is prompt? 3

7 Whether our response to your complaints is prompt? 3

8 Is our price / cost competitive? 3

9 How do you rate our efforts towards a systematic 2


organization?
10 How would you rate our knowledge about the 3
product?

Please give your suggestions / comments for us:

Customer Sign For

Rev. 00 dated 01/09/2014


Customer Feedback Page 1 of 1
Analysis Form

Customer:

BEST (3 GOOD (2 NEEDS TOTAL


marks) marks) IMPROVEMENT
(1 marks)
No. of questions 6 3 1
answered
Total

Score obtained:

Percentage = Score obtained / Maximum score

Areas to improve (Preferably from column NEEDS IMPROVEMENT)

1. Documentation should be easily retrievable upon queries.

2. Need prompt follow-up as per documentation terms

3.

Action plan

Sr. Actions planned Responsibility Target Follow up


no.

Customer intimation -

Rev. 00 dated 01/09/2014

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