To: Green Air's customer services

Subject: Board First complaint

Dear Sir/Madam
Booking reference: Nescola NES 2567 RM

My husband and I and our two children, aged three and five, were passengers on flight BM267 from
London to Rome on July 17th 2016. We are writing to complain about the Board First service that
we ordered from your website and all the difficulties we encountered when boarding.

Firstly, I decided to pay the extra charge to avoid the hassle of queue and arrive early at the plane in
order to sit together. Although in the boarding process we went throught the gate first, it resulted
that the plane was far away and finally, we had to take a shuttle bus.

After having to wait for several minutes, all the other passengers came on the same bus. As you can
imagine, we were quite frustrated to discover that he had paid the fee to got to the plane at the same
time. More over, all those who came last where the first to get off and, as a consequence, the
priority passengers were the last ones to board the plane.

This caused us considerable inconvenience, we were not able to sit together, making our children,
already very tired, extremely distressed.

To sum up, this was the worst flight my family and I have ever been on and we would therefore
expect some compensation for your failure to provide us with the priority boarding service for
which we had paid.

We enclose our boarding passes and look forward to hearing from you shortly.

Yours faithfully,

Nria Escol