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.

85

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86

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87


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Quality Measures

88
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89
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90
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Customer Satisfaction
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- /

91
 -
Individual Strategies
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92
 ) (Intranet
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Workflow Process Monitoring of Cycle
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Inputs
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Productivity Analyzing various data
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93
Outputs


94
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95
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96
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97

Management Tool .
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.
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98
99