QUESTIONNAIRE

B.A. (H) Economics

2nd Year

Group Members Name :

Ravi Prasad ( 34 )
Ayush Panwar ( 55 )
Vijay Kumar Maurya ( 75 )
 Customer Satisfaction at Reliance
Jio 4G

PERSONAL DETAILS
Name:
Age:
Gender:
Address:
Contact Number:

Q1) Do you have a mobile phone ?

o Yes
o No

Q2) Do you have mobile phone with 4G configuration ?

o Yes
o No

Q3) Are you aware about Reliance Jio 4G ?

o Yes
o No

Q4) From which source you came to know about Reliance Jio 4G ?
o Advertisement
o Hoardings
o Newspapers
o Mouth Publicity
Q5) Since how long you are using Reliance Jio 4G services ?

o Less than 1 month

o 2 months
o 3 months
o More than 3 month

Q6) Which services are more helpful to you while using Reliance Jio 4G services?

o Unlimited Call
o High Speed Internet
o Unlimited Internet
o Value Added Services

Q7) State the order in which would prefer to use following type of telecom
services?

o Reliance Jio 4G
o Airtel
o Vodafone
o Idea
o BSNL
o Others

Q8) Why you are not using Reliance Jio 4G services ?

o Only support 4G phone

o Lack of call drop
o Network issue
o Other reason

Q9) Would you like to recommend Reliance Jio 4G services to others?

o Yes
o No
Q10) Do you think Reliance Jio 4G services has helped people connect to Digital
India ?

Services Excellent Very Good Fairly good Average Poor

Network
Unlimited call
New schemes and offers
Unlimited internet
High speed internet
Value Added Services
o Yes
o No

Q11) Rate the following services on the basis of your satisfaction.

Q12) Give your suggestions to help in serve you better.

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