AwfhvM cwiPvjbv Kkj

Grievance Mechanism Procedure

AwfhvMi bwZevPK cfvei evcvi Avgiv mevP mZKZv Aej^b

Ki _vwK| cwZvbi Abvb ji cvkvcvwk AwfhvM mwVKfve wbqb
KivI GKwU iZc~Y j| ZvB my`i Kgcwiek I Kvhmw
mevP chvq ivLvi gvag AwfhvM mewb chvq ivLv
Avgv`i AbZg Dk| Avi G RbB Gi KZc AwfhvMi
evcvi Lvjv `iRv bxwZ Aej^b Ki _vKb|

wbwjwLZ cwZZ kwgKe` AwfhvM Dvcb

KiZ cvi/Ki _vK :
1. mivmwi Dci KZci wbKU wjwLZ A_ev gwLKfve|
2. AwfhvM / civgk evK& Gi gvag wjwLZfve|
3. AskMnYKvix KwgwUi gvag wjwLZ A_ev gwLKfve|
4. Afixb Kgcvq AwWUvii wbKU gwLKfve|
5. mivmwi eevcbv cwiPvjK eivei wjwLZ A_ev gwLKfve|
6. kg Av`vjZ wjwLZfve (j-Ad, QvuUvB, wWmPvR, eiLv, Acmib
A_ev Ab h Kvb Kvib PvKzixi Aemvb nBj)
1. Dci KZci AwfhvM wbimb cwZ :
c_g avc (Step 1) t hKvb kwgK/Kgx, AwfhvM mgvavbi Rb
Zvi Dcii avci DaZb KgKZvK gwLK fve AewnZ Kieb|
(hgb- AwfhvMKvix AcviUi nj Zvi mycvifvBRviK Rvbveb)| D
KgKZv Ges mswk dvi ev mKkbi kwgK AskMnYKvix
KwgwUi m`mK welqwU AewnZ Ki mgvavbi Abyiva Kieb| G
D KgKZv ev kwgK KwgwUi m`m mevP 15 (cbi) w`bi ga
D AwfhvMi mgvavb Kieb|

wZxq avc (Step 2) t hw` D AwfhvM wbw` 15 (cbi) w`bi

ga KgKZv ev kwgK KwgwUi m`m mgvavb bv KiZ cvib A_ev
mgvavb gbtcyZ nqwb ej gb Kib| Ze, AwfhvMKvix gvbRvi (GBP
Avi G KgcvB) eivei AwfhvMi wevwiZ welq wjwLZ `iLv `vwLj
 Kieb| m, gvbRvi (GBP Avi G KgcvB) 15 (cbi) w`bi ga
D, AwfhvMi mgvavb cqvRbxq eev MnY Kieb|

2) AwfhvM/ civgk evK&i AwfhvM wbimb cwZ :

KviLvbvi Afi AewZ dvii cwZwU gwnjv I cyil UqjU

civgk evK&mg~n Ggbfve vcb Kiv AvQ hvi gvag GKRb
kwgK Zvi AwfhvM/Amw wjwLZfve wbRi cwiPq Mvcb iL
`vwLj KiZ cvib|

civgk evK&i KZc wbgwjwLZ cwZ

mg~n Abymib Ki _vKb t

civgk evK&mg~n Ggbfve vcb Kiv AvQ hvZ kwgKe` Kvb

iKg wav-` QvovB mnR I wbweN Zv`i AwfhvM evK&
Rgv w`Z cvib|

civgk evK& me mgq Zvjve Aevq ivLv nq Ges Pvwe aygv

GBP.Avi Kgcvq wWcvUgU Gi wbKU iwZ _vK|

wbwjwLZ wZb m`mwewk KwgwU AwfhvM/civgk ev gvm 1

evi Lvjeb| AwfhvM/civgk ev ciewZ gvmi 1 nZ 10 ZvwiLi
ga (hw` QywU _vK ciewZ Kgw`em) Lvjeb| cZKwU
AwfhvM / civgk c b^i c`vb Kiv ne| hw` KwgwUi Kvb m`m
AbycwZ _vK Zv nj Ab m`mq KvR mv`b Kieb| Ges h
Kvi aibi AwfhvM 7 Kgw`emi ga mgvavb Kieb|

K) eevcK (GBP Avi Kgcvq)|

L) WPC m`m|

M) Iqjdqvi Awdmvi|

cv mKj AwfhvM GKwU wbw` dvBj msib Kiv nq Ges mKj

wjwLZ AwfhvM eevcK, GBP Avi I Kgcvq wWcvUgUi
mivmwi Zveavb wbic cixv- bxwivi gvag I KviLvbv
 eevcbv KZci mnhvMxZvq Dchy eev/mgvavb c`vb
Ki _vKb|

3) AskMnYKvix KwgwUi AwfhvM wbimb cwZ:

kvfb bxUIqvi wjt kwgK KZK mivmwi wbevwPZ GKwU
AskMnYKvix KwgwU we`gvb AvQ hvi gvag cZK kwgK Zvi
civgk /AwfhvM/Amw gwLK ev wjwLZ fve mswk gvwjK
ci cwZwbwa`i AewnZ KiZ cvib|

gvwjK ci cwZwbwaiv civgk /AwfhvM/Amw mg~n bxwivi

gvag KviLvbv eevcbv KZci mnhvMxZvq Dchy
eev/mgvavb c`vb Ki _vKb|

kvfb bxUIqvi wjt Gi gvwjK ci Ges AskMnYKvix KwgwU

cwZwbwaw`iv cwZ `yB gvm Kgc GKevi eVK wgwjZ nq Ges
cwZwU eVKi AvjvPm~wP DcwZ mKji ^vimn wbw`
iwRvi msib Kieb| cqvRb mvc G eVK gvm GKvwaKeviI
nZ cvi|

4) AfixY Kgcvq AwWUi KZK AwfhvM

wbimb cwZ:
AfixY KcviU / BDwbU Kgcvq AwWUi KviLvbvq
wbqvwRZ kwgK, KgPvix I eevcbvq weivRgvb Aevi
cKZ I mwVK Aev Rvbvi Rb bxwibi eev Kieb|
bxwibi AwWUi wbgewYZ cwZ mg~n Abymib
Ki _vKb|
bxwiK `j KviLvbvi eevcbv KZci Kvb cKvi
Zveavb ev nc eZxZ m~b ^vaxbfve
KgPvix`i ewMZ mvvrKvi Mnb Ki wewfb Z_vw`
msMn Kib|
 bxwivi ci bxwiK/bxwiK`j cv mKj AwfhvM bw_f~ Ki
bxwivi hveZxq welqmg~ni mZZv hvPvB c~eK AwWU
wicvU cYqb Ki Zv mivmwi Kvvbxi Dchy KZci
KvQ cqvRbxq w`K wb`kbv/Dchy eev/wmvi
Rb `vwLj Kib Ges cieZxZ Dchy KZc KZK
MnxZ wmv evevqb nq _vK|
AwWUi AwfhvM mg~n mgvavb nqQ wK bv Zv
wbqwgZfve cheb Ki _vKb|

5) mivmwi eevcbv cwiPvjK KZK AwfhvM

wbimb cwZ :
hw` Kvb kwgK Zvi DvwcZ AwfhvMi cwZ KviLvbvi
KZc KZK MwnZ eevq m bv nb Ze wZwb
mivmwi mivmwi eevcbv cwiPvjK eivei hvMvhvM Ki
AwfhvM/Amw myivnv cZ cvib|
6) kg Av`vjZ AwfhvM wbimb cwZ :
j-Ad, QvuUvB, wWmPvR, eiLv, Acmib A_ev Ab h
Kvb Kvib PvKzixi Aemvb nBj kwgK gvwjKi wbKU
cwZKvi cvIqvi Rb wjwLZ fve AwfhvM KiZ cvwieb Ges
gvwjKi wmv Amyb nBj kg Av`vjZ wjwLZ fve
AwfhvM ck KiZ cvwieb |
 GB m~b welqwU kg AvBb 2006 Gi wZxq
Aavqi aviv 33 Abyhvqx wbw nBe|

bvU t AfixY h Kvb AwfhvMi mgvavbi mgq

Kvbg 60 lvU w`bi AwaK nBe bv|

AwfhvM wbqb KwgwU

(Grievance Handling Committee)

Avgv`i cwZvbi Abvb ji cvkvcvwk AwfhvM mwVKfve

wbqb KivI GKwU iZc~Y j| ZvB my`i Kgcwiek I
Kvhmw mevP chvq ivLvi gvag AwfhvM mewb
chvq ivLv Avgv`i AbZg Dk| Avi G RbB Gi KZc
AwfhvM wbqbi Rb wbwjwLZ ew`i wbq GKwU KwgwU
MVb Kiv njt
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bvg c`ex wefvM
K bs

wjwLZ AwfhvM
wbwi cevn wP c
wjwLZ AwfhvM
MnY

cv_wgK
Z`
cv_wgK Z`
cwZe`b ck
AwfhvM
c
AwfhvM c c`vb (mvZ
w`bi mgq w`q)
AwfhvM ci
wjwLZ Reve MnY
AwfhvM ci Reve
mskvab
mmvb
g~jK weePbv
AwfhvM
cKZci
`vlx Kiv
Z` kvwi
viv
Z`
Z` Z` Av`k
kvwi
mwVK
 AfixY Av`k `vb
Awdmvi
Awdmvii
c`vb
wbqvM
wicvU
Z` c`vb

mvlR Amvl
bK RbK bq

`vlx
nj

kwgK`i civgk /AwfhvM/Amw cKvk ev

Rvbvbvi wewfb eev mg AwfwnZ Ges
mPZbZv ew Kivi cwZ :
kwgK`i PvKzixZ hvM`vbi mgq AwfhvM bxwZgvjv
mK AwfwnZ Kiv|
 AwfhvM bxwZgvjv mKj bvwUk evW jvwMq `qv|

AskMnbKvix KwgwUi m`m`i gvag|

mPZbZv g~jK Kgm~Pxi gvag AwfhvM mK
mPZb/ cwkwZ Kiv |
mswk dvii KjvY KgKZvMY wbqwgZ dvi
wfwRUi mgq kwgK/KgPvix`i AwfhvM bxwZgvjvi ev
evqb Ges GB bxwZgvjvi wewfb w`K wbq AvjvPbv
Kieb|
evevqb cwZ :
Gi GBP Avi Ges Kgcvq wefvM PKwji gvag
Zv`i cheb Kvhg cwiPvjbv Ki Ges AwfhvMmg~n
wPwZ Kivi ci GKwU Corrective action plan Zix Ki|
cieZxZ wPwZ AwfhvMmg~ni iZi Dci wfw Ki Gi
mgvavb Ki _vK|

Prepared by Approved by

Signature & Date

Designation Manager(H.R & Compliance) Managing Director