Main Process Core Activities Cost Driver Activity Level

Develop Internet Hours used for

Website internet
Website Developer Hours used to

develop the website

Website Maintenance Hours used for Facility Level

maintenance Activities
Booking and Customer Services Hours of Overtime

Processing work

Process

For the online travel service, the first things of the Apple Vocation and Convention Sdn

Bhd need to develop the company online website. This is because it can enable the online

users to visit the company website in order to generate the information about the travel

packages. Then, customer can directly booking within the company website.