1. Who is accompanying you on your current visit to this hotel?

(mark the
appropriate answer)

o No one.
o Partner.
o Family and /or relatives. How many children under the age of 15 are
accompanying you? _____
o Friends.
o Co-workers.
o Business partners.
o Other, what: __________________________________________________

2. Which of the following hotel services did you take advantage of?

o Fitness Centre
o Tennis Court
o Concierge
o
o Pool
o Business Centre
o None of the above

3. When our staff serviced you, did they:

Express confidence in meeting your needs and making things happen?

Act upon your requests promptly and efficiently?

Present them selves as warm and dedicated professionals?

Offer total guest satisfaction?

Was their an employee that exceeded your expectations?

Do you recall the name of the staff member(s) that serviced you? If so, please detail:
4. How quick was the check-in process?

o Extremely Quick
o Quite Quick
o Moderately Quick
o Slightly Quick
o Not at all Quick