:

( )


2555


:


()
2555

. () 1)
2)
3)

(Qualitative Research)
(PAR: Participatory Action Research)
(Ethnography) 1 (AI : Appreciative Inquiry)
(Succession Planning)
(Geo social) (Ethnic Identity
Community) 115
(Purposive Sampling) (Snowball Sampling) 7
1) 2)
3) (Trustworthiness)
(Credibility) (Data Triangulation)
(Methodological Triangulation)
(Analytic Induction) (Member Checking)
(Confirmability)

 (4)

4 AI (Appreciative Inquiry: 4D)

1) Discovery

(Positive Core)
(Successor)


1)
2) 3)
2) Dream
(Coaching) (Learning)
(Sense of Urgency)
(Research Case Study)
(Facilitator)
3) Design 2C Connector Community :
Too See :
(Intervention Tools) (Networking) (Communication)
(Coaching) (Learning)


4) Destiny
HUB 3 2 1

HUB
1)
2) 3) 4)
5)
(Successor)


 ABSTRACT

Title of Thesis The Application of Appreciative Inquiry for Succession Planning

Process Development of the Leaders in Ethnic Identity Community:
A Case Study of Ban Mae Kong Zai, Chiang Dao District, Chiang Mai
Province
Author Mister Pariwat Pliansiri
Degree Master of Science (Human Resource and Organizational Development)
Year 2012

This thesis aimed at applying Appreciative Inquiry concept in developing ideal leader
succession planning process in an ethnic identity community that was awarded forest preservation
prototype community by PTT Public Company Limited . The major purposes of the thesis were the
following: 1) To study characteristics of the present leaders in ethnic identity community that was
awarded forest preservation prototype community. 2) To study characteristics of ideal leaders in ethnic
identity community that was awarded forest preservation prototype community. 3) To develop ideal
leader succession planning process in an ethnic identity community that was awarded forest preservation
prototype community.
This study was a qualitative research with the use of Participatory Action Research (PAR). The
data was collected through Ethnography method during the period of 1 month. Appreciative Inquiry (AI)
was also used as a framework in organization development to develop the community based on its
strengths. The results led to succession planning that elicits participation from the context of geosocial
ethnic identity community. The community consisted of 115 Karen ethnic groups in Mae Kong Zai
village. Seven participants were chosen based on purposive sampling with snowball sampling technique.
Data collection tools were 1) Semi-structural interview 2) Organization development plan
3) Field note table used for collecting information, building trustworthiness and credibility of research
paper from data triangulation inspection, methodological triangulation and analytic induction. The
researcher conducted member checking to confirm researchers summary by going back to the
 (6)

community to share the findings to enhance conformability as well as submitting plan to those who can
really push for the implementation.
The results is classified by 4 steps in implementing AI (Appreciative Inquiry : 4-D) which were:
1) Discovery: fireproof barrier activity could convey the story of communitys
success, revealing the characteristics of communitys prototype leader and characteristics of the ideal
leader in an ethnic identity natural preserving prototype community. The Positive Cores that the
successor had an individual characteristics and working qualification developed from being a facilitator
or connector and contextual factors of community that supported maturity and community development
led to success were 1) communication of community 2) ethnic identity and 3) participation in networking
activity.
2) Dream: developing everyone in the community to be a connector by coaching
them and providing them self-study learning to create an awareness of sense of urgency in the
community by exemplifying case studies from successful communities and allowing the leader of
community to lead the project. For this case the researcher acted as a facilitator.
3) Design: organizing 2C or Connector Community Project: Coordinating
Community by using To See Gurus strategy for both of internal and external to the community
to Coordinating Community. The intervention tools are networking and communication taught by
coaching to stimulate self-study learning as a development of communitys members to be
connectors that are able to find the Gurus which are in sustainable development by reducing
single leader dependency and increasing dependency on network of community connectors.
4) Destiny: transferring the project back to community by appointing volunteers as
connectors of HUB networks, 3 volunteers, 2 males and 1 female having roles of communicating and
creating network in both of internal and external of the community. In case that the leader is unavailable,
they can mainly associate and seek for help from HUB in which everyone can develop oneself by
creating learning atmosphere that having participation with community via activities e.g. 1) Forestry
management and preservation in both of inner and outer community 2) sharing information to
community and community visitors 3) field study 4) network cooperation 5) knowledge sharing
to communitys members and outsiders. All of connectors can develop themselves to be
communitys successor and the ideal leader as a development under the context of Geo-Social
communitys ethnic identity that really can be put in to practice.

:

.





. .
. . . .
. .

17

2555


(3)
ABSTRACT (5)
(7)
(8)
(10)
(11)

1 1
1.1 1
1.2 5
1.3 5
1.4 5
1.5 6
1.6 6
2 8
2.1 8
2.2 14
2.3 24
2.4 37
2.5 45
2.6 51
2.7 60
3 61
3.1 61
 (9)

3.2 63
3.3 65
3.4 66
3.5 69
3.6 74
4 76
4.1 Ethnography 77
4.2 Discovery 105
4.3 Dream 195
4.4 Design 197
4.5 Destiny 197
5 202
5.1 202
5.2 206
5.3 220

224
231
232
234
243


260
 (10)

2.1 21

2.2 54
2.3 54
3.1 62
3.2 62
3.1
 (11)

2.1 28
2.2 Whole-system 4-D Dialogue 47
2.3 52
2.4 60
3.1 75
4.1 78
4.2 79
4.3 80
4.4 81
4.5 83
4.6 85
4.7 86
4.8 87
4.9 87
4.10 88
4.11 89
4.12 89
4.13 () 90
4.14 90
4.15 91

4.16 92
4.17 92
4.18 94
 (12)

4.19 95
4.20 96
4.21 97
4.22 99
4.23 99

4.24 100
4.25 101
4.26 102

4.27 103
4.28 104
4.29 106
4.30 111

4.31 117
4.32 118
4.33 118
4.34 121
4.35 123
4.36 126
4.37 126
4.38 127


4.39 130
4.40 131

4.41 131
4.42 133
 (13)

4.43 134
4.44 134
4.45 135
4.46 138

4.47 141
4.48 155
4.49 . . 158
4.50 1 178

4.51 2 194

4.52 3 201


 1

1.1

.. 2517








(, 2549)
11
8-10





(, 2555)


 2

(
, 2555)

(2538)

(2541)
(2544) (2546)



(2540) 9
1)

2)

3)
4)













1.7

 3

(
, 2549) (Ethnic Group)

(Ethnic Identity)

(2551)
.. 2542-.. 2551 . .
5 .
100 80
2
10 2
200 .. 2512
.. 2534




6 30
15,000
2 .. 2538


(Exploratory Research)

(2538)
(2540) (2541) (2544)
(2546)
 4

(Successor)



20




(Successor)

(Self-
Reliance and Sustainable Communities)







(Successor)
(Participatory Action Research: PAR)
(AI: Appreciative Inquiry)
(Ethnic Identity)
(Succession Planning)
(AI: Appreciative Inquiry)
(Succession Planning)
. .
(Geosocial)


 5

1.2

1.2.1

1.2.2

1.2.3

1.3

1.3.1
?
1.3.2

1.3.3

1.4

. .
(Appreciative Inquiry)
(Ethnography) 2 1)

2)

 6

1.5

1.5.1

1.5.2

1.5.3

1.5.4

1.6

1.6.1



(
, 2534; , 2540; , 2541)
1.6.2



( , 2540)
1.6.3
. .



(Keyes,1979; Gillian, 1997; Hall, 1996)
 7

1.6.4






( , 2530)
1.6.5


( , 2553)
1.6.6

1.6.7 (Successor)

(Succession Planning)





2
 8

:




7
2.1
2.2
2.3
2.4
2.5
2.6
2.7

2.1

2.1.1
(2541:13-16 )














( , 2541: 13)

2.1.2




(2540: 9-10)
(2540: 11-14)
2.1.2.1



( , 2540: 9-10)
 10

/ :

(
, 2540: 11-14)

( ,
2540: 9-10)
2.1.2.2


(
, 2540: 11-14; , 2540:9-10)
(
, 2540: 9-10)
2.1.2.3

(Communication and Network) (
, 2540: 11-14; , 2540: 9-10)



2.1.2.4

( , 2540: 9-10)
(Public Consciousness)

(Citizenship)
 11

(Civic Education) ( ,
2540: 11-14; , 2540: 9-10)
2.1.2.5

( , 2540: 11-14; ,
2540: 9-10)




(
, 2540: 9-10) (2540: 11-14)
(Learning Society)
(2540: 9-10)
(2540: 11-14)

2.1.3

(2540: 9-10) (2540: 11-14)

(2542: 33)
(2541: 22)
3
2.1.3.1


 12

( , 2541: 22; , 2542: 33)

( , 2541: 22)
2.1.3.2




( , 2541: 22; ,
2542: 33)
( , 2541: 22)
2.1.3.3

( , 2542: 33)
(2541: 22)

2.1.4
(2540: 9-10)

 13

(2540) 9 , ,
, , , ,
, ,
, , , , :
,
3 1)


2)


3)

(2539)
(2539)

 14

1)


2) TERMS 5

(Technology, Economic, Resources, Mind, Social) 3) Function Matrix (
) TERMS 5
4) BAN (Balance, Ability,
Network) 3
(Community Management)
5) PAR (Participatory Action Research)
2
(Action)
6) Re-Socialization ()

(Folk Wisdom)

2.2

 15

2.2.1




Keyes (1970 2548: 18)

50 .. 2496-.. 2512 (Source) 2
(Peasant
Source) (National Sources) 2
3
1)

2)
Keyes (1970) Elders

3)
Synaptic Leaders



(Non-Villager)


(2534: 78) (2540: 4-6) (2541: 37) (2541: 181)
2
1) (Authority)

( , 2534: 78; , 2541: 37) 2 1)
2)
 16

( , 2534: 78)
2)
(Primary Group)




(
, 2534: 78)
( ,
2534: 78; , 2540: 4-6; , 2541: 181)

( , 2534: 78)

2.2.2

(2540: 4-6)


(2540: 28-31)








 17

(254: 181)
( )


(2541: 37)


(Emerge)

1) 2) 3)
4) 5)



( ,
2541: 181)
(2540: 4-6) 1)

2)
3)
4)

5)
6)

(2540: 79) 1)
2) 3)
4)
5)
6)
7)

 18

2.2.3




( , 2536)
(2534)
:









( , 2536)

(2536) (2533)
(2535)

1)

 19

2)

(2535)

(Ascribe Status)








(2548)

5 1)
2) 3) 4) 5)




(2540)



 20

 21

2.1

(2536)
(2534)

(2540)

(2540)
(2541)
(2535)

(2534)
(2541)

(2548)

(2533)

(2540)

1)

2)

21

3)

4)

5)
 22

2.1 ()

(2536)
(2534)

(2540)

(2540)
(2541)
(2535)

(2534)
(2541)

(2548)

(2533)

(2540)

6)

7) -

22

8)

9)

(Ascribe Status)

23

2.1 ()

(2536)
(2534)

(2540)

(2540)
(2541)
(2535)

(2534)
(2541)

(2548)

(2533)

(2540)

10)

11)

23

12)

13)

14)


 24

2.3

4
2.3.1 (Succession Planning)
2.3.2 (Coaching)
2.3.3 (Adult Learning)
2.3.4 (Leadership Development)

2.3.1 (Succession Planning)

(2548)




(2552)



(2553)

(Successors)

2.3.1.1 (Succession Planning)

(2553)
3
 25

1)
(Candidate)
HR

Successor


2)
Succession Planning
(Successor List)


3
Successor
Successor
3)
Successor
2
Successor

2.3.1.2
(2550)
10
1) (
)

2)


3)

 26

4) (Recruitment)
(Employee Training and Development)

5) (Competencies)

6)

7)
(Assessment
Center) 360
8)

9)
1
2, 3

10)


5
(Five Year Forward Plan)
(Promote Ability Forecast)



(Performance/Potential Matrix)
( , 2548)
 27

(Transitional Competency) (Functional
Competency) ( ,
2552)
2.3.1.3 (2550)
(2553) (Succession
Planning)
1)
(Quality) (Competency)
2)

3)

4)

5)

(2548)


(2552) (Double Standard)


(Successor)




 28

2.1

(Adult Learning)
(Coaching) (Leadership Development)

2.3.2 (Coaching)




(Coaching)
(Successor)
 29

2.3.2.1
Zeus and Skiffington (2002: 2-3)


Landsberg (2003 2548: 6)
(2546: 37)




2.3.2.2 (2546: 37)
3 1) 2) 3)




Landsberg (2003 2548: 6)
4 GROW 1)
(Goal)
2) (Reality)
3) 2 (Options) 4)
(Wrap-up)
(Interacting Dynamically)
Zeus and Skiffington (2002: 2-3) 4 1)
(Leadership Development) 2) (Retention of Top
Staff) 3) (Management Succession Planning) 4)
(Ensuring Success after Promotion or New Hire)
2.3.2.3


Walker (1992
2548: 8) Joyce (1996
 30

2548: 9)

1) (Provision of Companionship)






2) (Giving of Technical Feedback)



3) (Analysis of
Application)


4) (Adaptation to The
Student)
5) (Personal Facilitation)


2.3.2.4 Walker (1992
2548: 8)

2


3 (Job
Coaching Effectiveness) Thorpe and Clifford (2003)
 31

1) (K-Knowledge)





2) (S-Skill)




3) (A-Attitude)










(Coaching) (Adult Learning)

2.3.3 (Adult Learning)

 32

(Adult Learning)
2.3.3.1 Knowles (1990
2542: 70) (Coaching)

1) (The Need of Know)




2)
(The Need to Be Self-Directing)

Self-Directing Self-Directing


3)
(Greater Volume and Quality of Experience)




4) (Readiness to Learn)




2.3.3.2 Marquardt (1996
2543: 21) 4
 33

1) (Adaptive Learning)
(Reactive)

2) (Anticipatory Learning)


3) (Deutero Learning)

(Generative) (Reflective)
4) (Action Learning)



2.3.3.3 Knowles (1990 2542: 70)


(Facilitator of Learning)

(A Climate Conductive to Learning)
1) (Mutual Respect)

2) (Collaborativeness,
not Competitiveness)

3) (Supportiveness)


4) (Mutual Trust)

 34

5) (Openness)








(Successor) (Leadership Development)

2.3.4 (Leadership Development)

(Community Leadership)


( , 2530: 160)
(2534: 144)

2.3.4.1

( 2.1) (2534: 144)

1)


( , 2533; ,
2534; , 2535; , 2536; , 2540;
, 2540; , 2548)
2)


 35

3)

( , 2534)
(
, 2540: 11-14; , 2540: 9-10)
4)


5)

(
, 2534) (
, 2534; , 2534; , 2540; , 2541)
6)

7)


8)

( , 2534)
( , 2533; ,
2534; , 2535; , 2536; , 2540;
, 2540)
2.3.4.2


(2530: 160)
7
1)

 36

2)

3)

4)


5)

6)

7)

2.3.4.3 (OD
Intervention Tools)
(2541) (2541) (2541) (2541)

(OD Intervention)








(Succession Planning)
(Coaching) (Adult Learning) (Leadership
Development) (OD Intervention)

 37

2.4

OD (OD Practitioner)



(Ethnic Identity)

2.4.1 (Ethnic Identity)

(2544) (Ethnic Identity)






(2552)





 38

Hall (1996) New Ethnicity
Keyes (1979) Ethnic Adaptation and Identity : The Karen on the Thai Frontier with Burma
Hall (1996)
(Black Cultural
Politics)

(Building up of
Identity)




(Relation of Representation)



Keyes (1970)
Keyes (1970)
18 -
2

(Ethnic Boundaries)



(Hegemony)
Keyes (1970)

 39

(Symbolic Expression)

(Ethnic Identity)

2.4.2
2.4.2.1
(2544: 247)











Gillian (1997 2548: 14)







(2548: 45)
 40

2.4.2.2




-
(2545)
.. 2500
.. 2539





Keyes (1979)


( , 2544;
, 2552) (2553)


 41

(2551)




3 1)
2)
3)

( )

/

 42

Keyes (1979)
Gillian (1997) Hall (1996)

2.4.3
2.4.3.1




(2548)
:
()



.. 2525





(2551)

 43

(2548)

 44

(2551)


Long House






2

2.4.3.2


(2553)
2
1) 2)


(Localism) 2530-2540











 45

(2550)



6 30 1-3




(Ethnic Identity)






(Appreciative Inquiry: AI)

2.5

(Appreciative Inquiry: AI)

2.5.1
Cooperrider and Whitney (2005 quoted in Pinyo Rattanaphan, 2010)
(Appreciative Inquiry: AI)
 46

School of Management Case Western University, USA

Cooperrider and Whitney (2005 quoted in Pinyo Rattanaphan, 2010)

2.5.2


(AI)


1)
(Achievements) 2) (Unexplored Potentials) 3) (Innovations)
4) (Assets) 5) (Strengths) 6) (Opportunities) 7) (Elevated
Thoughts) 8) (Benchmarks) 9)
 47

(High Point Moment) 10) (Lived Values) 11) (Traditions)

12) (Strategic Competencies) 13) (Expressions of
Wisdom) 14) (Corporate Spirit or Soul) 15) (Stories) 16)
(Vision of Valued and Possible Futures)

2.5.3
(AI)



Whole-System 4-D Dialogue Cooperrider and Whitney (2005
quoted in Pinyo Rattanaphan, 2010)

2.2 Whole-System 4-D Dialogue

 48

(Appreciative Inquiry)
4D
2.5.3.1 Discovery

2.5.3.2 Dream


2.5.3.3 Design


2.5.3.4 Destiny

2.5.4

(Organization Development)
(Problem Solving) Calabrese
(2006)

AI
AI
AI
, , ,
.. 2553
(Trend) Calabrese
 49

(2010)


4-D (Discovery Dream Design Destiny) 4









Grandy and Holton (2010)
(2552)
:
MC Grandy and Holton (2010)


AI
3
2
AI

1) 2) 3)
4)
AI

(2552)

 50

General Environmental, Five Force Model, SWOT Analysis

3 1)
1 2)

(Customer Loyalty)
3)






Bechtold (2011)


AI

AI
AI
, , , ,
, ,
AI


(2553)


AI Morning Talk AI
25.43%
 51

,
, , ,
,

, , ,
AI (AI
Practitioner)





. .

2.6

2.6.1
100
( .. 2540) (2554)
3 2

100
10-11

 52

(

)

2.6.2

2.3

900-1,500

 53

2.6.3


2.6.3.1

2.6.3.2 3 7



10
10
2.6.3.3



2.6.3.4

2.6.3.5

 54

2.6.4

2.2

1. 14
2. 92 1
3. 164 1
4. 102
372 2
5. 6,125
6. 4,020
10,503

: , 2554.

2.3

..
2496

2507

2512
()



2516
2519
24 .. 2521
. . . . .
 55

2.3 ()

..
. . 521 .. 325,625



2536
.



2536

: , 2554.

2.6.4.1












 56

1) 2 2
2)
3)
4)
5)

6)
7)

1)

2)





3)


.. 2547 5 .. 2552


50 50


 57

2.6.4.2

()

.. 2540-.. 2541




2

()





2.6.4.3
( 6 2538)
1)
500
2)

3)
500
 58

4)
1,000
5)
1,000
6)
1,000
7)

300
8)

100
( 10 .. 2541)
1)
, , ,
, 500
2)
3)
500
4) 1
20 500
5)

6)
( 20 .. 2548)
1)

2)
500
 59

3)
3

4)
1 100 2
200 3 300
5)

6)


7)


:




(Successor)
(AI)
(Participatory Action Research) (Organization Development)
(Succession Planning)

(Ethnic Identity)

 60

2.7

2.4
 3

(Qualitative Research) (PAR: Participatory
Action Research) (Ethnography)
AI (Appreciative Inquiry)
Cooperrider and Whitney (2005 quoted in Pinyo Rattanaphan, 2010) OD (Organization
Development)
6
3.1
3.2
3.3
3.4
3.5
3.6

3.1

. .
115 (Purposive Sampling)
(Snowball Sampling)
 62

3.1

1.
2.
3.
4.
5.
6.
7.

3.2 3.1

1.
2.
3.
4.
5.
 63

3.2 ()

6.
7.
8.
9.
10.
11.
12.

3.2

3.2.1

(Indepth Interview)

1
?
2
?
(Appreciative Inquiry)
( )

3.2.2
3
(Discovery)
1 2
 64

(Member Checking)
(Dream)
(Design)
(Destiny)
3
?
3.2.2.1 1 Discovery AI
1 2
3.2.2.2 2 1
(Intervention) (Intervention)
3 Dream
3.2.2.3 3 Dream

(Sense of Urgency)
(Research Case Study)
3.2.2.4 4 Design
2
(Intervention)

3.2.2.5 5 Destiny

3.2.3




( )
 65

3.3

AI (Appreciative Inquiry) Cooperrider and Whitney (2005

quoted in Pinyo Rattanaphan, 2010)

. . Whole-
System 4-D Dialogue 1) Discovery 2) Dream 3) Design 4) Destiny

3.3.1 Discovery
(Ethnography)
3 1) (Observation) 2) (Interview) 3)
(Document Analysis)
(The Tipping Point)
Gladwell (2000) 1 3
1) Connector Connector

2) Mavens

3) Salesman

3.3.2 Dream

(Convergences)
(Divergences) (Positive Core)
(Self-Actualization)


(Sense of Urgency)
 66

(The Tipping Point)

(Facilitator)

3.3.3 Design

ODI (Organization Development Intervention)


SMART S=Specific () M=Measurable ()
A=Achievable ( ) R=Realistic ( ) T=Time Frame ( )

3.3.4 Destiny

3.4

(Qualitative Research)
(Participatory Action Research: PAR)
(Ethnography) (2550: 90-91)







 67

3.4.1
(2541: 251-252)

3.4.1.1



3.4.1.2

2

(Participant)




3.4.1.3








3.4.1.4
2
3 1 (7 .. 2554)
 68

2 (20 12 .. 2554-
1 .. 2554) 3 (3 5-8
.. 2555)
(Confirmability) (Member Checking)
1

3.4.2
(
)






(2541: 252) 3
1) (Observation)

(Participant Observation) , , ,
, , , ,
, (Intensive Field Work)
2) (Interview)
(Conversation)



(Formal Interview) (Informal Interview)

3) (Document Analysis)

 69

3.4.3
4
3.4.3.1



3.4.3.2


3.4.3.3




3.4.3.4
, ,

3.5

 70

3.5.1

(Credibility)
(Triangulation) ( , 2540; Miles and
Huberman, 1994; Graneheim, 2004) (Confirmability)

3.5.1.1 (Credibility)


3.5.1.2 (Data Triangulation)


3.5.1.3 (Methodological Triangulation)

3.5.1.4 (Confirmability)
(Member Checking)

3.5.2

(Analytic Induction)

(Analytic Induction)
(Descriptive)
(Analytic Induction)
,
,
 71

(Working
Hypothesis)
( , 2546)





(Appleton, 1995)


3.5.2.1
(Transcribing Interview)
( , 2546)



1) Q:

2) A:


3) /



4) (.....)

 72

5) (, )



6) ( ...)


7) ( ...)

8) .
5
9) ..
10
10) ...
20
11) ....
30
12) .....
40
13) ........
1
14) ............
2
3.5.2.2 (Data Management)
(Notetaking)


3.5.2.3 (Coding) (Categoring)
(Indexing)
(Words) (Sentences) (Concept)
 73

3.5.2.4 (Memoing Data Reduction)

3.5.2.5 (Displaying Data for
Analysis and Presentation)
(Map) (Charts) (Matrices)
(Causal Network)
(Taxonomies or Ethnoclassifications)
3.5.2.6 (Drawing and Verifying Conclusions)

3.5.2.7




(Morse and Field, 1996) (Confirmability)
(Member
Checking)

(Participatory Action Research)

(Ethnography)

 74

(AI)
(Organization Development)

(Facilitator)

3.6

 75

3.1
 4

AI
(Appreciative Inquiry) Cooperrider and Whitney (2005 quoted in Pinyo
Rattanaphan, 2010) OD (Organization Development)

AI
5
4.1 Ethnography
4.2 Discovery
1
2

3

4.3 Dream
4.4 Design
4.5 Destiny
 77

4.1 Ethnography

( , 2550: 90-91)
. .
2









3 1
2 3
(Member Checking)
1

4.1.1 1
1 .. 2554
7
( )
.. 2542-.. 2551 ( ,
2551)
(
)
 78

4.1

. . 6.00 .
() ( )
- () --
( 107 106 )
2 . 9.00 .

1
2 (

)

( 4 .
10 1 )
(
 79

30 40 )

2


40

4.2

-
3.5
2 -
( )
 80

4.3

2
2

(
) 70
10

15.00 .


2
17.30 .



2
2
 81

? ...

4
?

4.4

5 1






.


.. 2536
 82

20








20


? 6-7

1

2
 83

4.5

1
7



6.00 .

.
-

4.1.2 2
2 20 (12 .. 2554-
1 .. 2554)
6
( - .. 2554)
 84

.. 2554 -


2
2

12 .. 2554



.. 2554

3
11 .. 2554
. . . 1
12 .. 2554
2
1 (12 .. 2554) .-

3.5








4
1
1
12 .. 2554
 85

(




)

4.6
 86

4.7

(
)

15,000
()



 87

4.8

4.9
 88

2 (13 .. 2554) 7.00 .

( 45 )

4.10
 89

4.11

4.12
 90

4.13 ()

4.14

 91

3 (14 .. 2554)


1








( 2

)

4.15

 92

4.16

4.17

4 (15 .. 2554) 4





 93

/
NGO/ 2
( 15 2554)
(


) (

)






NGO



( 15 .. 2554)

(Commitment)
/

( 15 .. 2554)

( 15 .. 2554)
5 (16 .. 2554)


 94

6 (17 .. 2554)





1

4.18
 95

4.19

7 (18 .. 2554) (
)

4





( 18 .. 2554)
8 (19 .. 2554)
(
)

3
AI


 96

9 (20 .. 2554)

1



(

)

4.20

10 (21 .. 2554)

16-20


 97

4.21

11 (22 .. 2554)






12 (23 .. 2554)


6





()
 98

(
)


13 (24 .. 2554) ( )
14 (25 .. 2554) (-, -)
15






15 (26 .. 2554) (-)



16 (27 .. 2554) (-, -)






 99

4.22

4.23

17 (28 .. 2554) (-)

 100

4.24

18 (29 .. 2554) (-)

19-20 (30 -1 .. 2554)
2 .. 2554

 101

4.1.3 3
3 (Member
Checking) 3 5-8 .. 2555
2
GPS

4.25
 102

4.26

8 .. 2554

(Member Checking)
(Discovery)

(Positive Core)

(Dream)

(Design) 2C-Connector Community:



2
1
10


 103

(Destiny) 3
HUB
2 3
5
(Member Checking)
3
3 3

3
( 8 .. 2555)

4.27

2
 104

11 .. 2555
1.5
30
( 2
12 .. 2554 12 .. 2554 )
. 30

4.28

(Ethnography)








 105

4.2 Discovery

(Ethnography) 3
(Methodological Triangulation)) 1) (Observation) 2) (Interview)
3) (Document Analysis)
3

4.2.1
(Appreciative Inquiry: AI)





4.2.1.1



7
7 10 2 1
1 1 1 2 1
1
( , 2554)
( )
. / (
)
 106

(, 2554)

...
...
/ .... ..

( , 2554)

..
/ (
)

4.29
 107

6
30 15,000

4.2.1.2


5
2
1)

2536
5 7
10 3 1 1
3 1 1

(, 2554)

 108

(
)

(, 2554)

. /
.


/. NGO
1
2

( , 2554)

(
)

. . . ( )

NGO

 109

2)
5


2 7 5
3 2
(, 2554)

/


(, 2554)

/

2

4.2.1.3

. .
 110

(2548)
:
(2551)

(2550)

(2553)

6


1)



(1)



2 7
2 1 1
( , 2554)


 111

( , 2554)

/ .

4.30

(2)



 112

3 7 5
2 1 2
(, 2554)

( , 2554)


(, 2554)





1

(3)


5 7
5 1
 113

(, 2554)
........ ... ..


(, 2554)
/
/

(, 2554)





?


(4)

2
7 2 1
( , 2554)



( , 2554)

( )


(

 114

) ( 4.13-4.14)




NGO

2)

7 3
 115

(1)



3 7 3
1
(, 2554)

/
( )
(, 2554)
1 3

(( , 2554)



( 4.13-4.14)

 116

300-500
100







1 3
(2)



5 7 8 2 1
1 2 2
( , 2554)

/
/



 117

(, 2554)

()

4.31
 118

4.32

4.33

 119

200

7 3
1 3
() ( 4.25-4.26)




 120

3)


.. 2536
.




(
, 2554)

2
( 4.19)





5-6
2-3
6




(, 2554)
. . . . .
. (
)/
 121

4.34

(1)


 122

( )




( , 2554)

...


. .... ()
...

(
15 15 )






 123

( 4.11, 4.12, 4.20, 4.22, 4.23)

4.35

4
7 14 1 3 1
3 6
(, 2554)

 124

1
1


1) 2
3



2)
1 1
1 3)


4)






1)

( 4.8) 2)
3)

4)

( 4.26)
 125

(2)



6 7
11 1 1 2
1 3 3
(, 2554)

/

(, 2554)

( , 2554)

(, 2554)

 126

4.36

4.37
 127

4.38

1-2


2 3


 128

(3)




3 7 9
2 5 2
( , 2554)


(, 2554)

( , 2554)

()
()




1 1


 129

4)





.. 2519

.. 2536



 130

4.39
 131

4.40

4.41

3 7 8
2 1 5
(, 2554)

 132

/



()

(, 2554)

/
/

.

5)



 133

1 1

4.42
 134

4.43

4.44
 135

4.45

5 7 21 1
6 2 6 6
(, 2554)
. .


(, 2554)
. .

.
(, 2554)

( )
 136

(, 2554)















6)


20











 137

3
7 6 4 1
1
(, 2554)
( )


( , 2554)



3 1)
2)
3)





4.2.1.4








 138

3

1)

4.46
 139

5 7 12 1
3 5 2 1
(, 2554)
.


(, 2554)

.
.









2)



2
7 6 2 4
(, 2554)
(
)


 140

(, 2554)

3)


4 7 6
1 2 1 1 1
(, 2554)


(, 2554)
/

 141

4.47

4.2.1.5




 142

4
7 7 1 1
2 3
( , 2554)



(, 2554)
NGO


(, 2554)
NGO .










4.2.1.6


(Ethnography)
 143

1)









3 7 7
3 2 2
( , 2554)
/
/ ()
( , 2554)
... .



(, 2554)




 144

2)


3 7
3 1
( , 2554)



(, 2554)

/




3)



1 7 4
( , 2554)
....
/
/ / /
/
(, 2554)

 145

/







4)


6
7 15 1 4
1 1 4 4
(, 2554)
/ /

(, 2554)
..
.. /
/
(, 2554)


/




 146

NGO


5)




2 7 4 2
2
(, 2554)


/






6)



( 4.15,4.16 )



 147

2 7 1
(, 2554)

1
/ .. (). ..
( , 2554)

/

/

 148

4.2.1.7






1)


5 7 15 1
5 3 2 3
(, 2554)
/
/


(, 2554)


( , 2554)

 149

( )/

/.

100




2)


4 7
9 4 2 1
2
(, 2554)
.. /
/
( 3.5 )

(, 2554) NGO
. NGO 1
2

NGO

 150

3)


3 7
8 2 2 1
3
(, 2554)

..... ....
............()

..... ... ..()/
/

(, 2554)

.... /

4)



2 7 2 1
 151

(, 2554)

/

5)


2
7 3 2 1
( , 2554)






6)


3
7 5 2 2
1
(, 2554)

 152

.
. .
(, 2554)

..
/

(, 2554)

7)



4 7 7 1
2 1 3
(, 2554)

 153

()
() /
(, 2554)

/
/



/

/
/

8)



6
7 23 6 3
3 1 2 8
 154

(, 2554)

( )/

( , 2554)

(, 2554)
. /
/ ()/
(, 2554)



 155

4.48

AI
10

 156

4.2.1.8



6
7 15 2 5
1 3 2 2
(, 2554)

(, 2554)
. . . /
.. ..

(, 2554)

/( )
10






20

 157

(Discovery)




. .
 158
4.49 . .
 159

4.2.2


. .
2
4.2.2.1

2

1)



(1)







4 7
11 6
1 2
(, 2554)

 160

/ /
/
/

(, 2554)

.
( , 2554)

( )

( )

(2)

6 7
23 4 3 2 4
6 3 1
(, 2554)

( )

 161

(, 2554)

A: /Q:
/A:
/ A:

..

( , 2554)
.
( )

(, 2554)

38 2






2)




(1)

2 7 5 3
2
 162

( , 2554)



(, 2554)
.
. .





(2)

2 7 4 2
2
(, 2554)

(, 2554)
.

(3)

2
(, 2554)
.
/
 163

/ /





(4)

2 7 4
3
1
(, 2554)

()
()
(, 2554)





GPS




(5)

7
4 3
1
 164

(, 2554)





()

(6)

7 3
(, 2554)

/ .
() /
(
) ()

 165

4.2.2.2

3
(Conceptual Skill)
(People Skill)

(Technical Skill)


1) (Conceptual Skill)

(1)
2 7
5 3 2


(, 2554)
( )
.
/ ( )
(, 2554)
. / (
) /







 166

(2)
2 7
11

6 5
(, 2554)




/ /
(, 2554)

/







(3)
4 7
15 7
5 1 1 1


(, 2554)

 167

(, 2554)

.. /

/

(
, 2554)












 168

(4)

4 7 5 1 1
1 2
(, 2554)


(, 2554)

2) (People Skill)


(1)

 169

.

3 7 17
9 3 2 2
1
(, 2554)




(
)
( , 2554)
..
/

.

1 7 11
8 3
( , 2554)

 170

/ .

.... ( ) .../
.. .../A: .. .... ...







.

2 7 3 2
1
(, 2554)


(, 2554)

/ .

.

6 7 11 5
1 1 1 1 2
 171

( , 2554)

/
() ()
()

( , 2554)

( )

(, 2554)

.. ...
.





 172

(2)

.

5 7 14
4 2 2 5 1
(, 2554)



(, 2554)

.

5 7 13
 173

4 2 2 3
2
(, 2554)



(, 2554)

/
/
(, 2554)

. ( )
.

NGO /

(3)

.
1
2
(, 2554)

 174

/
/
()
/ /
/ /

()

.

2
(, 2554)

/
/


3) (Technical Skill)


(1)

4 7 8
4
1 2
1
 175

(, 2554)

(
) ()
()
()
()

(, 2554)

1 /.. ().
..






(2)

4 7 12
5 4 2 1
(, 2554)

(, 2554)
..
 176

(, 2554)









(3)

4 7 8 4
1 2 1
( , 2554)

/
. .

(, 2554)





 177

(Discovery)

2 1)
2)

 178
4.50 1
 179

4.2.3


. .
2

4.2.3.1


3




1)



(1)

1 7
1
( , 2554)




(2)

5 7 9 2
1 2 1 3
 180

(, 2554)
. /

(, 2554)

( , 2554)

( )






2)




(1)
5
7 12 6
3 1 1 1
 181

(, 2554)

(, 2554)

. /
.
(, 2554)

/ /

(2)

1 7 5
( , 2554)
..
 182

.. ..




2
(3)

1 7 1
( , 2554)

/
/

(4)

1 7 1
(, 2554)

 183

(5)

3 7 5
3 1 1
(, 2554)

/
() /

(, 2554)
. 6
./





3)

(1)

6 7 9
1 1 1 3 1
1
(, 2554)

()

 184

(, 2554)
.

( , 2554)
() ..
/





(2)

4 7 6
1 2 2 1
(, 2554)
.
/ /

(, 2554)

GPS / /
GPS
(, 2554)
.
/




 185

(3)

3 7
4 1 2 1
(, 2554)
..
.







(4)

3 7 5
1 3 1
(, 2554)

( )
( , 2554)
.
/




4.2.3.2


 186

3 (Conceptual Skill)

(People Skill)
(Technical Skill)


1) (Conceptual Skill)


(1)

3
7 4 2 1
1
(, 2554)
..
/



/





(2)


1 7 1
 187

(, 2554)
A:
. /Q:
/A:




(3)

2 7 1
1
( , 2554)


( , 2554)





2) (People Skill)


(1)

.

2 7 4
1 3
 188

( , 2554)
.
//





.

2 7 3
2 1
(, 2554)
/

.

2 7 1
1
(, 2554)

 189

.

2 7 3 2
1
(, 2554)



()




(2)

.

2 7 7 5
2
(, 2554)
/
/
(, 2554)



 190

.

2 7 6
3 1 2
(, 2554)

(
)
(, 2554)








(3)



6 7
12 3 2 1
1 2 3
(, 2554)
.
/ /

 191

(, 2554)
/ /




, , , , , ,

2) (Technical Skill)


(1)

5
7 7 1 2 1
2 2
( , 2554)


( , 2554)

. . ()
()




 192

(2)

.

1 7
2
(, 2554)


(
)


.

2 7 4
3 1
(, 2554)
...
/
(
)
(, 2554)

 193

(3)



3 7 7 2 2
3
(, 2554)

GPS / / GPS

( , 2554)

( )

GPS

(Discovery)

2 1)

2)
4.51
 194
4.51 2
 195

(Positive Core) (Successor)
(Connector)



1) 2)
3)




2

4.3 Dream

 196

(Coaching)
(Learning)

(Convergences) (Divergences)
(Positive Core) (Member Checking)



(Self-Actualization)

1

(Sense of Urgency) (The Tipping
Point) (Gladwell, 2000) (Research Case Study)

(Facilitator)

( )
?
?
?
?
?
? ?

(Member Checking)


 197

4.4 Design

(Discovery) (Dream)
1
ODI (Organization Development Intervention)


2
SMART S=Specific
() M=Measurable () A=Achievable ( ) R=Realistic (
) T=Time Frame ( )

2C Connector Community: Too See :
(Tools Intervention)
(Networking) (Communication) (Coaching)
(Learning)

( )

1 (
2 )

4.5 Destiny

10



 198

HUB

4.5.1
(Research Case
Study)
4.5.2 Connector (
)
4.5.3 Community (
)
4.5.4 2C Connector Community:


(Connector>Mavens, Salesman> Successor> Leader)
4.5.5

4.5.5.1 ?
4.4.5.2
?
4.5.5.3 ? (
)
 199

4.5.6 3 HUB



1
4.5.7 3 6



4.5.7.1
4.5.7.2
4.5.7.3
4.5.7.4
4.5.7.5
4.5.7.6
3 2 1
HUB

HUB 1

2C Connector Community:
Whole-
system 4-D Dialogue 1) Discovery

2) Dream
3) Design
2C Connector Community:
4) Destiny
 200

(HUB)

(Connector) (Successor)

 201
4.52 3
 5

(Appreciative Inquiry)

5.1

1
5.1.1

2
5.1.1.1

2
1) 1)
2)
2) 1)
2) 3) 4) 5) 6)

5.1.1.2

3
 203

1) (Conceptual Skill) 1) 2)
3) 4)
2) (People Skill) 1)
2)
3)


3) (Technical Skill) 1) 2)
3)

2
5.1.2

2
5.1.2.1


3
1) 1)
2)
2) 1)
2) 3) 4) 5)
3) 1)
2) 3) 4)

5.1.2.2


3
 204

1) (Conceptual Skill) 1)
2) 3)

2) (People Skill) 1)
2)
3)

3) (Technical Skill) 1)
2)
3)








2

(Connector)



(Successor)

 205

3
5.1.3

Whole-System 4-D
Dialogue 1) Discovery 2) Dream 3) Design 4) Destiny Cooperrider and Whitney
(2005 quoted in Pinyo Rattanaphan, 2010)

5.1.3.1 Discovery
(Positive Core)


(Successor) (Connector)
1) 2)
3)
5.1.3.2 Dream
2C Connector Community :


(Coaching)
(Learning)
5.1.3.3 Design
2C Connector Community : Too See :
(Tools Intervention)
(Networking) (Communication)
(Coaching) (Learning)


5.1.3.4 Destiny
(Connector)
(Community) (Coaching)
 206

(Learning) HUB
3


(Connector) (Mavens) (Salesman)


1)
2)
3) 4) 5)
6)

(Seccessor)

5.2

1
5.2.1








 207

(Ethnic Identity)

.. 2536
.







( , 2534; , 2541; , 2540)

( , 2534)
(2541)
(Emerge)
1) 2) 3)
4) 5)

(2533) (2535) (2536)

1)

2)



 208

(2541) ( )




2
5.2.1.1 2
1) 2)
1)
2) 3) 4) 5) 6)

(2540)



(2534)

5.2.1.2 3
(Conceptual Skill) 1) 2) 3)
4) (People Skill) 1)

2)
 209

3)

(Technical Skill) 1) 2)
3)


(2548)
5 3

(2540)

(2540)



(2533) (2535) (2536) (2540)
(2540) (2548)



(2540)

(2534)

; (2533)
(2534); (2536); (2540); (2540)


Keyes (1970 2548);
(2540)
 210

(2536);
(2540)

(2534); (2535); (2536);
(2540)

(2536)

(2540)



(2540)

(2548) 5

(2535)










 211

(2541); (2541)
(2541); (2541)
(OD
Intervention)

2
5.2.2




2

2

 212

5.2.2.1 3
1) 2)
1)
2) 3) 4) 5)
1) 2)
3) 4)





















(2540)


 213

(2535); (2536); (2541)


(Ascribe Status)



5.2.2.2 3
(Conceptual Skill) 1) 2)
3) (People Skill)
1)
2)
3)
(Technical Skill)
1) 2)
3)

(2535)


(2548) 5
(2540)

 214

GPS

(2540)

(2548)
5











 215

Connector

(2541); (2541);
(2541); (2541)
(OD Intervention)

3
5.2.3


Whole-system 4-D Dialogue 1) Discovery 2) Dream 3) Design 4) Destiny
Cooperrider and Whitney (2005 quoted in Pinyo Rattanaphan, 2010)

2C Connector Community : 4-D








( :

)
 216

(2551)

(2548)

.. 2525












1) 2)
3) (2548)



2



Keyes (1979); Gillian (1997); Hall (1996)

 217

(Intervention)


(Successor) AI

Bechtold (2011); Calabrese (2006); Calabrese
(2010); Grandy and Holton (2010) Bechtold (2011) AI

( ) ,
, , , , ,
AI

Calabrese (2006) AI
AI
, , ,
2010
(Trend) Calabrese (2010)


4-D





Grandy and Holton (2010) AI

1)
2) 3)
4)
 218

(Change Agent) (HUB)

(Successor)
(2540) (2540) 1)
2)

3)
(Communication and
Network) 4) 5)

(Learning Society) (2539)



(Re-Socialization)
(Folk Wisdom)



(Community Management)
2C Connector Community :
(2540)
9

 219

(Succession Planning)



(Positve Core)





(Ethnography) 2
1
(Member Checking)
(Confirmability)
3
3
3 3

3
( 8 .. 2555)
(Member Checking)


3
1
(Successor)
(Confirmability) (Trustworthiness)
 220

Whole-System 4-D Dialogue


:

5.3

5.3.1
5.3.1.1

. .











 221

5.3.1.2










5.3.1.3




3
( -)

5.3.1.4







 222

5.3.2
5.3.2.1
1)

Whole-System 4-D Dialogue

2)
(Appreciative Inquiry) Whole-System 4-D
Dialogue (Ethnic Identity Community)
(Qualitative Research) (Ethnography)





5.3.2.2
1)




2)


3)



4)

 223

5.3.3
5.3.3.1






5.3.3.2

5.3.3.3


(Appreciative Inquiry)

5.3.3.4
(Intervention)

5.3.3.5



, . 2550. The Tipping Point.

:
. 2548. (Job Coaching)
.
.
. 2546. . : ...
. 2535. .
.
. 2553. Succession Plan. 28 2553
http://www.researchers.in.th/file/anuroj48/SuccessionK.pdf
. 2552. . 28 2553
http://www.bloggang.com/viewdiary.php?id=anotherside&month=05-
2009&date=31&group=27&gblog=120
. 2538.
: -
.
.
. 2545. .
.
. 2530. . :
.
. 2544. .
, 22-
23 2544. : .
. 2553.
. .
 225

. 2541. . : .
. 2546. .
.
. 2548. . 28 2553
http://www.siamhrm.com/report/hr_report.php?max=343
. 2534. . : .
. 2540. . : .
. 2538. /

. .
. 2548.
,
.
.
. 2553. . 28 2553
http://www.ryt9.com/s/tpd/899164
. 2553. : .
.
. 2551.
.
.
. 2544.
: 26.
.
. 2541. . : .
. 2548.
. : .
. 2541. .
.
 226

. 2543.
.
.
. 2541. : . :
(.).
. 2541.
.
.
. 2551. .
.
. 2533.
. : .
. 2542.
.
.
. 2554. . : .
. 2551.
(2542-2551). : .
. 2545. -
.
. 15 (1): 219-248.
. 2541. .
.
. 2552.
: MC.
.
. 2546. .
. 9 (3): 164-173.
 227

. 2550. Succession Planning ( 1).

28 2553 http://www.siamhrm.com/?name=
article&file=read&max=373
. 2550. . : .
. 2541.
.
.
. 2540. . :
.
. 2541. . . :
.
. 2542.
.
.
. 2539. .
: .
. 2550.
. .
. 2549.
10. 10 2555 http://www.nesdb.go.th
. 2555.
11. 10 2555 http://www.nesdb.go.th
. 2541.
. .
. 2552. .
.
. 2541. : /.
.
(). : (.).
. 2534. . : .
 228

. 2541. 2 (2541-2560).
.
. 2540. . :
.
. 2548. :
.
.
. 2536.
. .
. 2540. :
. : .
. 2541. : .
: .
. 2530. .
: .
. 2553.
. .
. 2548.
: .
.
. 2541.
. :
. .
: .
. 2548. .
: . (.)
. 2534. :
.
.
 229

. 2541. .
(), 1.
: .
. 2544.
. : . (.)
. 2546. . 21 2555
http://www.hrcenter.co.th/column_detail.php?column_id=181&page=1
. 2540. :
. : (.).
. 2544. .
.
Appleton, J. V. 1995. Analysing Qqualitative Interview Data: Addressing Issues of Validity and
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Calabrese, Raymond L. 2006. Building Social Capital Through the Use of an Appreciative
Inquiry Theoretical Perspective in a School and University Partnership.
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Hall, Stuart. 1996. New Ethnicity. In Stuart Hall: Critical Dialogues in Cultural Studies.
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Keyes, Charles F. 1979. Ethnic Adaptation and Identity : the Karen on the Thai Frontier
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Landsberg, Max. 2003. The Tao of Coaching. London: Profile Book.
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 232

 233
 234

 235

In-depth Interview : Appreciative Inquiry


Introduction
: /
:
: (In-depth Interview )

1)
:

2)

:
1)

2)

:







1
 236

Body (A)
( )
1
?

1)

1.1) ____________________________________________________________

1.2) ____________________________________________

1.3) _____________________________________

____________________________________________________________________________

2) ?

2.1)

____________________________________________________________________________

2.2)

_________________________________________________________________________

2.3)

____________________________________________________________________________

2.4)

____________________________________________________________________________
 237

3) ?

3.1)

____________________________________________________________________________

3.2)

____________________________________________________________________________

3.3)

__________________________________________________________________________

4) ?

4.1)

____________________________________________________________________________

4.2)

____________________________________________________________________________

4.3)

____________________________________________________________________________

4.4)
______________________________________________

____________________________________________________________________________
 238

2
?

1) ?

1.1)
(
)__________________________________________________________________

2) ?

2.1) 10
( )

___________________________________________________________________________

2.2)

___________________________________________________________________________

2.3) 3
____________________________________________________________

______________________________________________________________

2.4)

___________________________________________________________________________
 239

Body (B)
( )
1
?

1)

1.1) ____________________________________________________________

1.2) ____________________________________________

1.3) _____________________________________

____________________________________________________________________________

2)
?

2.1)

____________________________________________________________________________

2.2)

_________________________________________________________________________

2.3)

____________________________________________________________________________

2.4)

____________________________________________________________________________
 240

3) ?

3.1)

____________________________________________________________________________

3.2)

____________________________________________________________________________

3.3)

__________________________________________________________________________

4)

4.1)

__________________________________________________________________________

4.2)

__________________________________________________________________________

4.3)

__________________________________________________________________________

4.4)

__________________________________________________________________________
 241

2
?

1) ?

1.1)
(
)__________________________________________________________________

2) ?

2.1) 10
( )

___________________________________________________________________________

2.2)

___________________________________________________________________________

2.3) 3
____________________________________________________________

______________________________________________________________

2.4)

___________________________________________________________________________
 242

Conclusion

Theme + Member checking ( )

+ (Optional)

?

243

 244

1.
2C Connector Community :

2.
Too See
inner
To see GURU
outer
To be Connector Community

3.
1) 25
1 60 3
2) 25
1 60 3
3) 25 3
60 6

4.


 245

5.
1)
2) 3
3) 6
4) (Successor)

6.
3 6

7.

8.

9.
___

10.
( )



()

11. (Tools Intervention)

1) (Networking)
2) (Communication)
 246

12.
12.1 (Networking)
12.1.1
12.1.2 Tipping Point
(Coaching + Learning + To See Practice)
12.1.3
12.1.4
(lecture + share experience from leader)

12.2 (Communication)
12.2.1
(share experience from shadow/follower)
12.2.2
(
(Connector) )
12.2.3
( 4 )

13.
13.1 1 () (Networking)
13.1.1


()
( )

?
.....
 247

( )

1) 2)
3)
(Connector)


( )

?

13.1.2 Tipping Point

(Coaching + Learning + To See Practice)
( )
?

( )
3 1)

2)



3)


 248

( )
?
?

( )

3

?
( )

?

( )

1) 2) 3)

?

... ?

( )

?

 249

( )

( )

?

( )
?

( )

 250

1)

2)
3)

4)






/








( , 2538: 10)
13.1.3

? ?
(
)
...............................................................................................................................
 251

( ) ?
?
...............................................................................................................................
( )

?
...............................................................................................................................

...







13.1.4
(lecture + share experience from leader)
( )

?
?
?
?
?
( )

(2546) (Net Working)



 252

1)



2)




3)





4)





5)





1)

 253

2)




3)






( , 2546)

13.2 2 () (Communication)
13.2.1
(share experience from shadow/follower)

( )
1


?
..........................................................................................................................................
?
..........................................................................................................................................

?
 254

..........................................................................................................................................

?
..........................................................................................................................................

?
..........................................................................................................................................

2 3

?
..........................................................................................................................................

?
..........................................................................................................................................


?
..........................................................................................................................................

?
..........................................................................................................................................




?
 255

13.2.2
(
(Connector) )

1
(2545)


1)
" "

2) /

3)



4)

4.1) 4
4.1.1) " "
4.1.2)
4.1.3) /
4.1.4) ""
4.2) 3
4.2.1)
""
""
4.2.2)


 256

4.2.3) :

2
(2548)
:
( )

4
1)

2)

3)

4)

1)
2) 7

 257

3)

4)
5)

3
(2544)
: 26.
( )


26 7
1)

2)



3)

4)

5)

6)

7)

 258

1)
2)
3)
4)

5)



6)

1)
2) 2536

3)
( )
4)
2541 ()
5) 2542
6)
2541
7)

13.2.3
( 4 )
1)
? ( ) ? ?
2) ?
 259

3)
?
4)
?

14.

( ) 2

:

7 2555 (
)