AUN-QA Version 3.0 - Vietnamese

I HC QUC GIA THNH PH H CH MINH
Ti liu hng dn
NH GI CHT LNG
CP CHNG TRNH
THEO TIU CHUN AUN-QA
PHIN BN 3.0
NH XUT BN I HC QUC GIA

THNH PH H CH MINH - 2016
I HC QUC GIA THNH PH H CH MINH
Ti liu hng dn
NH GI CHT LNG
CP CHNG TRNH
THEO TIU CHUN AUN-QA
PHIN BN 3.0
Bin dch
Phm Th Bch
Nguyn Th Thanh Nht
Nguyn Tin Cng
Nguyn Th L Na
Hiu nh
Nguyn Quc Chnh
NH XUT BN I HC QUC GIA

THNH PH H CH MINH - 2016
Ti liu ny c dch t nguyn tc Guide to AUN-QA
assessmentat programme level version 3.0 theo Giy chp thun
nhng bn quyn xut bn s 194/2016 ca T chc Mng li
cc trng i hc ng Nam (AUN).
i hc Quc gia Thnh ph H Ch Minh gi bn quyn xut bn v
pht hnh bn dch ti liu ny. Bt c s sao chp no (ngoi tr
nhng trch dn cho mc ch hc thut c nu ngun trch dn)
khng c s chp thun ca HQG-HCM u l bt hp php v
vi phm Lut Xut bn Vit Nam, Lut Bn quyn Quc t v Cng
c Bo h bn quyn s hu tr tu Berne.
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Ti liu hng dn nh gi cht lng cp chng trnh theo tiu chun AUN-QA, phin
bn 3.0 do i hc Quc gia Thnh ph H Ch Minh dch
Ti liu hng dn nh gi cht lng cp chng trnh theo
tiu chun AUN QA c xut bn bi:
Mng li cc trng i hc ng Nam (AUN)
17th Floor, Jamjuree 10 Building
Chulalongkorn University
Phayathai Road, Bangkok
10330 Thailand
ASEAN University Network

Ti liu ny c ng k bn quyn. Khng c php sao
chp, lu tr, ph bin ni dung ca n phm ny di bt k hnh
thc, phng tin no nu cha nhn c s ng bng vn bn
ca Gim c iu hnh AUN.
Phin bn 3.0
Ngy xut bn: Thng 10/2015
ISBN: 978-616-551-350-0
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MC LC
Li cm n ........................................................................................... 5
Danh mc t vit tt ............................................................................ 6
Li ta ................................................................................................. 7
Li ni u............................................................................................ 8
1. Gii thiu m hnh m bo cht lng theo AUN-QA ........... 9

1.1. m bo cht lng trong gio dc i hc ........................... 9
1.2. Cc m hnh m bo cht lng theo AUN-QA ................... 9
2. M hnh m bo cht lng cp chng trnh

o to theo AUN-QA ................................................................. 17
2.1. Kt qu hc tp mong i...................................................... 21
2.2. M t chng trnh o to ................................................... 23
2.3. Cu trc v ni dung chng trnh o to........................... 27
2.4. Phng thc dy v hc ....................................................... 30
2.5. Kim tra, nh gi sinh vin................................................... 35
2.6. Cht lng ging vin............................................................ 39
2.7. Cht lng i ng cn b h tr ......................................... 47
2.8. Cht lng sinh vin v cc hot ng h tr sinh vin....... 51
2.9. C s h tng v trang thit b .............................................. 56
2.10. Nng cao cht lng ........................................................... 59
2.11. u ra .................................................................................. 63
3. nh gi cht lng ................................................................... 68
3.1. Tng quan v nh gi cht lng ....................................... 68
3.2. Chc nng v nguyn tc ca nh gi cht lng ............. 68
3.3. Chun b bo co t nh gi ............................................... 70
3.4. Bo co t nh gi ............................................................... 73
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3.5. Chun b nh gi cht lng ............................................... 76
3.6. Quy trnh nh gi cht lng ............................................... 80
4. Cc ph lc ................................................................................ 100
Ph lc A. Danh mc cc tiu chun nh gi cht lng cp
chng trnh theo AUN-QA ......................................... 101
Ph lc B. Mu k hoch nh gi cp chng trnh ................... 109
Ph lc C. V d v k hoch nh gi cp chng trnh ............ 118
Ph lc D. Mu trnh by kt qu nh gi cp chng trnh ...... 121
Ph lc E. V d v bo co nh gi cht lng cp
chng trnh ................................................................. 132
Ph lc F. Mu ly kin phn hi v hot ng nh gi
cht lng cp chng trnh theo AUN-QA ................ 135
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LI CM N
Ti liu hng dn ny do ng Johnson Ong Chee Bin, chuyn gia
AUN-QA, xy dng v bin son vi s t vn ca cc thnh vin
Hi ng AUN-QA v nhm chuyn gia thm nh sau y:
PGS.TS Nantana Gajaseni, Gim c iu hnh AUN (Ch
tch)
TS Choltis Dhirathiti, Ph Gim c iu hnh AUN
PGS.TS Titi Savitri Prihatiningsih, i hc Gadjah Mada,
Indonesia
GS.TS Wan Ahmad Kamil Mahmood, i hc Sains Malaysia,
Malaysia
GS.TS Shahrir Abdullah, i hc Kebangsaan Malaysia,
Malaysia
GS.TS Riza Atiq Abdullah bin O.K. Rahmat, i hc
Kebangsaan Malaysia, Malaysia
TS Wyona C. Patalinghug, i hc De La Salle, Philippines
GS Arnulfo P. Azcarraga, i hc De La Salle, Philippines
GS.TS Marilou G. Nicolas, i hc Philippines, Philippines
PGS.TS Tan Kay Chuan, i hc Quc gia Singapore,
Singapore
PGS.TS Damrong Thawesaengskulthai, i hc
Chulalongkorn, Thi Lan
PGS.TS Parames Chutima, i hc Chulalongkorn, Thi Lan
TS Chailerd Pichitpornchai, i hc M Sukhothai
Thammathirat, Thi Lan
PGS Chavalit Wongse-ek, i hc Mahidol, Thi Lan
PGS.TS Nguyn Qu Thanh, HQG H Ni, Vit Nam.
-5-
DANH MC T VIT TT
T vit tt Din gii ni dung
AUN Mng li cc trng i hc ng Nam

(ASEAN University Network)
AUN-QA Mng li chuyn trch v BCL gio dc i hc

ca AUN (ASEAN University Network - Quality
Assurance)
CTT Chng trnh o to
BCL m bo cht lng
GV Ging vin
OBE Gio dc da trn u ra (Outcome-based

education)
FTE Tng ng ton thi gian (Full-time equivalent)
SV Sinh vin
TG T nh gi
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LI TA
AUN-QA l mng li chuyn trch v BCL gio dc i hc ca

AUN, c thnh lp vi nhim v thc y hot ng BCL ti cc
c s gio dc i hc, nng cao cht lng gio dc i hc v
hp tc vi cc t chc trong khu vc v quc t v li ch chung ca
cng ng ASEAN.
Hot ng nh gi cht lng cp chng trnh c AUN-QA
trin khai t nm 2007. n nay hn 160 chng trnh c
nh gi bi AUN-QA gp phn em li nhiu li ch cho cc trng
i hc l thnh vin chnh thc v thnh vin lin kt ca mng li.
Nhm p ng cc thch thc trong cng ng chung ASEAN, mng
li AUN-QA tin phong thc y vic hnh thnh mt khung BCL
gio dc i hc hi ha c trong v ngoi ASEAN. t c mc
tiu ny, AUN-QA cn m bo rng khung BCL v cc ti liu
hng dn c xy dng ph hp v mang tnh cp nht. Phin
bn 3 ca ti liu hng dn l thnh qu ca qu trnh r sot, iu
chnh ca nhm chuyn gia AUN-QA.
Cui cng, ti xin by t lng bit n su sc n ng Johnson Ong
Chee Bin, chuyn gia AUN-QA,ngi bin son ti liu ny. Ti
cng xin chn thnh cm n cc thnh vin Hi ng AUN-QA v i
ng hiu nh ti liu.
Gim c iu hnh AUN

( k)
PGS.TS Nantana Gajaseni
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LI NI U
y l Ti liu hng dn nh gi cht lng cp chng trnh

theo AUN-QA (phin bn 3). Ti liu ny trnh by b tiu chun
AUN-QA c iu chnh v quy trnh nh gi cht lng cp
chng trnh theo AUN-QA, ng thi cung cp cc ti liu tham
kho lin quan, bao gm cc biu mu v cc v d minh ha ti
phn ph lc.
Ti liu gm bn phn chnh:
1. Gii thiu m hnh BCL theo AUN-QA: cung cp thng tin
tng qut v cc m hnh BCL theo AUN-QA.
2. M hnh BCL cp chng trnh theo AUN-QA: m t m
hnh BCL v cc tiu chun nh gi cht lng cp chng trnh
theo AUN-QA.
3. nh gi cht lng: cung cp cc hng dn c th cho vic
t chc hot ng nh gi cp chng trnh theo AUN-QA.
4. Ph lc: cc ti liu tham kho, bao gm danh mc cc tiu
chun, cc biu mu, cc v d minh ha.
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1. Gii thiu m hnh BCL theo AUN-QA
1.1 BCL trong gio dc i hc
Cht lng trong gio dc i hc khng phi l khi nim n chiu

v cht lng hc thut. Cn c vo nhng nhu cu v mong i
khc nhau ca cc bn lin quan, c th ni, cht lng trong gio
dc i hc l mt khi nim a chiu.
Trong Tuyn ngn Th gii v Gio dc i hc Th k 21 (thng
10/1998), Mc 11 ca phn Tm nhn v Hnh ng nhn nhn cht
lng trong gio dc i hc l mt khi nim a chiu, bao qut
nhiu chc nng v hot ng; ging dy v CTT, nghin cu v
pht trin tri thc, pht trin i ng, ngi hc, c s vt cht, trang
thit b, phc v cng ng v mi trng hc thut. Hot ng nh
gi ni b v nh gi ngoi cn c trin khai minh bch v do
chuyn gia c lp, chuyn gia quc t (nu c iu kin) thc hin.
y l hot ng ct li gip ci tin cht lng trong gio dc i
hc.
xy dng, trin khai, duy tr v ci tin cht lng trong gio dc
i hc, trng i hc cn thit lp mt h thng BCL. Bn bo
co ca khu vc Chu Thi Bnh Dng (UNESCO, 2003b)
nh ngha BCL trong gio dc i hc l cc quy trnh qun l v
nh gi mt cch c h thng nhm gim st hot ng ca cc
trng/t chc gio dc i hc.
1.2 Cc m hnh BCL theo AUN-QA
AUN nhn thc c tm quan trng ca cht lng trong gio dc

i hc, cng nh nhu cu pht trin h thng BCL tng th gip
a ra cc tiu chun hc thut v nng cao cht lng o to,
nghin cu, dch v gia cc trng i hc thnh vin. Nm 1998,
AUN thnh lp mng li chuyn trch BCL AUN-QA, m u cho
vic pht trin cc m hnh BCL theo AUN-QA. K t khi thnh lp
n nay, AUN-QA qung b, pht trin v trin khai nhiu hot
-9-
ng BCL theo cch tip cn thc nghim. Theo , hot ng
BCL c th nghim, nh gi, ci tin v chia s. Qu trnh hnh
thnh v pht trin ca AUN-QA c trnh by trong Hnh 1.1 di
y.
Hnh 1.1 Qu trnh hnh thnh v pht trin ca AUN-QA
Cc m hnh BCL gio dc i hc theo AUN-QA c chia thnh

ba cp khc nhau: cp chin lc, cp h thng v cp trin khai
(xem Hnh 1.2). C th trin khai hot ng nh gi ngoi v nh
gi ni b c 3 cp ny.
- 10 -
Hnh 1.2 Cc m hnh BCL gio dc i hc theo AUN-QA
BCL bn trong nhm m bo mt c s gio dc i hc, h
thng hoc chng trnh c cc chnh sch v c ch gip t c
cc mc tiu v tiu chun ra.
BCL bn ngoi c thc hin bi mt t chc hoc cc c nhn
bn ngoi c s gio dc i hc. Cc nh gi vin nh gi hot
ng ca nh trng, h thng hoc chng trnh nhm xc nh
mc p ng cc tiu chun c thng nht hoc xc nh
trc.
Cc m hnh BCL theo AUN-QA c th p dng cho cc trng i
hc khc nhau trong khi ASEAN v cc m hnh ny cng tng
ng vi nhng khung BCL cp khu vc v quc t.
1.2.1 M hnh AUN-QA cp c s gio dc
BCL cp c s gio dcgm 11 tiu chun c trnh by trong

Hnh 1.3
- 11 -
Hnh 1.3M hnh BCL cp c s gio dc theo AUN-QA
M hnh BCL cp c s gio dc bt u t vic xc nh yu cu

ca cc bn lin quan; vic nh trng chuyn ti nhng yu cu
ny vo tm nhn, s mng, mc ch v mc tiu ca n v. iu
ny c ngha l hot ng m bo v nh gi cht lng lun bt
u t s mng v mc ch (Ct 1) v kt thc l cc thnh qu t
c (Ct 4), nhm tha mn yu cu ca cc bn lin quan.
Ct 2 cho thy cch thc nh trng hoch nh k hoch t
c cc mc tiu:
Chuyn ti cc mc tiu vo chnh sch v chin lc;
Cu trc v cch thc qun l ca nh trng;
Qun l ngun nhn lc: tuyn dng nhn s t c cc

mc tiu;
Ngn sch gip t c nhng mc tiu ra.

Ct 3 th hin cc hot ng ct li ca trng i hc:
Cc hot ng dy v hc;
Cc hot ng nghin cu;
- 12 -
ng gp cho x hi v h tr, ng gp vo s pht trin
cng ng.
ci tin lin tc, c s gio dc cn trin khai mt h thng BCL
hiu qu, ng thi thc hin i snh tm ra cc kinh nghim
thc tin tt nht.
1.2.2 M hnh BCL bn trong theo AUN-QA
M hnh BCL bn trong theo AUN-QA (Hnh 1.4) bao gm cc kha

cnh sau:
Khung BCL bn trong;
Cc cng c gim st;
Cc cng c nh gi;
Cc quy trnh BCL chuyn bit m bo nhng hot ng

c th;
Cc cng c BCL chuyn bit;
Cc hot ng r sot ci tin cht lng.
Hnh 1.4 M hnh BCL bn trong theo AUN-QA

- 13 -
H thng BCL bn trong bao gm cc h thng, ngun lc v thng
tin c s dng thit lp, duy tr v ci tin cht lng cng nh
cc tiu chun lin quan n ging dy, tri nghim hc ca SV,
nghin cu v phc v cng ng. Cc c ch gim st trong h
thng BCL bn trong c vn hnh nhm duy tr v nng cao cht
lng gio dc i hc.
1.2.3 M hnh BCL cp CTT theo AUN-QA
M hnh BCL cp CTT theo AUN-QA tp trung vo cht lng

ca cc hot ng o to nhng kha cnh sau:
Cht lng u vo
Cht lng qu trnh o to
Cht lng u ra
Cc hnh 1.5, 1.6 v 1.7 s trnh by qu trnh hon thin m hnh

BCL cp CTT theo AUN-QA t phin bn 1 ti phin bn 3.
Hnh 1.5M hnh BCL cp CTT theo AUN-QA (phin bn 1.0)
- 14 -
- 15 -
S thay i ca b tiu chun AUN-QA cc phin bn 1, 2 v 3
c th hin qua Hnh 1.8.
Phin bn 1 Phin bn 2 Phin bn 3
1. Mc ch, mc tiu 1. Kt qu hc tp 1. Kt qu hc tp
v kt qu hc tp mong i mong i
mong i
2. M t CTT 2. M t CTT 2. M t CTT
3. Ni dung CTT 3. Ni dungv cu 3. Cu trcvni

trcCTT dung CTT
4. Cu trc CTT
5.Quan im s 4. Chin lc dy v 4. Phng thc dy

phm v chin lc hc v hc
dy v hc
6. Kim tra, nh gi 5. Kim tra, nh gi 5. Kim tra, nh gi

SV SV SV
7. Cht lng GV 6. Cht lng GV 6. Cht lng GV
8. Cht lng i 7. Cht lng i 7. Cht lng i

ng cn b h tr ng cn b h tr ng cn b h tr
9. Cht lng SV 8. Cht lng SV 8. Cht lng SV v

cc hot ng h tr
10. T vn & h tr 9. T vn v h tr SV
SV SV
11. C s h tng v 10. C s h tng 9. C s h tng v

trang thit b v trang thit b trang thit b
12. BCL dy v hc
11. BCL dy v 10. Nng cao cht
13. Ly kin SV
hc lng
14.Thit k ni dung
- 16 -
chng trnh
15. Cc hot ng 12. Cc hot ng 6. Cht lng GV

pht trin i ng pht trin i ng
7. Cht lng i
ng cn b h tr
16. Phn hi ca cc 13. Phn hi ca 10. Nng cao cht

bn lin quan cc bn lin quan lng
17. u ra 14. u ra
11. u ra
18. S hi lng ca 15. S hi lng ca
cc bn lin quan cc bn lin quan
Hnh 1.8Nhng thay i ca b tiu chun nh gi cht lng cp

CTT theo AUN-QA
2. M hnh BCL cp CTT theo AUN-QA

Phin bn 3 ca m hnh BCL cp CTT theo AUN-QA (xem hnh
2.1) bt u t vic xc nh nhu cu ca cc bn lin quan. Cc nhu
cu ny c chuyn ti vo kt qu hc tp mong i (th hin
trong ct u tin ca m hnh). Phn gia m hnh gm c 4
dng, trong dng u tin cp n cch thc chuyn ti kt
qu hc tp mong i vo CTT v cch thc t c chng thng
qua phng thc dy v hc, hot ng kim tra, nh gi SV.
Dng th hai xem xt n cht lng u vo, gm cht lng GV
v i ng cn b h tr, cht lng SV, hot ng h tr SV, c s
h tng v trang thit b.
Dng th ba cp n vic nng cao cht lng chng trnh, bao
gm thit k v pht trin CTT, hot ng dy v hc, hot ng
kim tra, nh gi SV, cht lng ca cc dch v h tr SV, c s
vt cht v phn hi ca cc bn lin quan.
Dng th t tp trung vo u ra ca chng trnh, bao gm t l tt
nghip, t l thi hc, thi gian tt nghip trung bnh, tnh hnh vic
- 17 -
lm ca SV tt nghip, cc hot ng nghin cu v s hi lng ca
cc bn lin quan.
Ct cui cng cp n vic t c kt qu hc tp mong i v
nhng thnh qu ca chng trnh.
M hnh ny kt thc vi vic p ng nhu cu ca cc bn lin quan
v ci tin lin tc h thng BCL, thc hin i snh tm ra cc
kinh nghim thc tin tt nht.

Phin bn 3 ca m hnh BCL cp CTT theo AUN-QA bao gm
11 tiu chun:
1. Kt qu hc tp mong i
2. M t CTT
3. Cu trc v ni dung CTT
4. Phng thc dy v hc
5. Kim tra, nh gi SV
6. Cht lng GV
- 18 -
7. Cht lng i ng cn b h tr
8. Cht lng SV v cc hot ng h tr SV
9. C s h tng v trang thit b
10. Nng cao cht lng
11. u ra
Chng tip theo ca ti liu ny s cung cp thng tin v cc yu
cu ca tng tiu chun AUN-QA, cc yu cu ny c trnh by
trong khung phn u ca mi tiu chun. thun tin cho vic
trin khai v nh gi mc p ng mi tiu chun, cc yu cu
ca tng tiu chun c chuyn ti thnh cc tiu ch con. Cc tiu
ch con ny c lit k trong phn danh mc cc tiu ch nh gi
(checklist). Cc ch s trong ngoc [ ] sau mi tiu ch con tng
ng vi s th t yu cu ca tiu chun c trnh by trong khung
trc .
Ti liu cng trnh by ch gii cho mt s khi nim quan trng
ca tiu chun khi cn thit. Cc cu hi chn on v ngun
minh chng c lit k trong ti liu nhm gip ngi thc hin
nh gi hot ng BCL. Bng danh mc cc tiu chun nh
gi cht lng cp chng trnh theo AUN-QA c trnh by
trong Ph lc A.
Hnh 2.2 di y trnh by mi lin h gia 11 tiu chun AUN-QA:
- 19 -
Hnh 2.2Mi lin h gia cc tiu chun AUN-QA
- 20 -
2.1 Kt qu hc tp mong i
Tiu chun 1
1. Kt qu hc tp mong i phn nh v c xy dng da trn

tm nhn v s mng ca nh trng. Tm nhn v s mng ca
nh trng c tuyn b cng khai v c cn b, GV, SV bit
n.
2. CTT phn nh kt qu hc tp mong i m SV tt nghip cn
t. Mi mn hc v ni dung ging dy ca tng bui hc cn
c thit k tng thch vi nhng kt qu hc tp mong i ca
chng trnh v gp phn t c nhng kt qu hc tp mong
i ny.
3. CTT c thit k bao gm u ra cho kin thc, k nng
chuyn ngnh v u ra tng qut (k nng mm) nh giao tip
trc tip hay qua vn bn, gii quyt vn , s dng cng ngh
thng tin, lm vic nhm
4. Kt qu hc tp mong i ca chng trnh c xy dng r
rng, phn nh nhu cu v yu cu ca cc bn lin quan.
Tiu chun 1 Danh mc cc tiu ch nh gi
1 Kt qu hc tp mong i 1 2 3 4 5 6 7
1.1 Kt qu hc tp mong i c xy
dng r rng, tng thch vi tm nhn
v s mng ca nh trng [1,2]
1.2 Kt qu hc tp mong i bao gm c
u ra chuyn ngnh v u ra tng
qut (k nng mm) [3]
1.3 Kt qu hc tp mong i phn nh r
rng yu cu ca cc bn lin quan [4]
nh gi chung
- 21 -
Gii thch
Gio dc da trn u ra (OBE) c th c hiu l phng thc
tip cn, xy dng v vn hnh chng trnh da trn nhng kin
thc, k nng m SV s tip thu v th hin thnh cng khi tt
nghip. OBE ch trng vo cc kt qu hc tp, m bo cc kin
thc, k nng v thi (bao gm c k nng t duy m SV cn lnh
hi) c xc nh r rng v chuyn ti thnh kt qu hc tp mong
i.
Kt qu hc tp mong i l khi im ca quy trnh thit k CTT
v c xy dng da trn nhu cu ca cc bn lin quan. Kt qu
hc tp th hin qua nhng thnh qu m SV t c thay v mong
i ca GV (thng c vit di dng mc tiu o to ca
chng trnh). Vic trnh by kt qu hc tp mong i cn m bo
hot ng hc tp ca SV c chuyn ti thnh nhng kt qu c
th quan st, o lng v nh gi c.
Cu hi chn on
- Mc tiu o to ca chng trnh l g?
- Cc kt qu hc tp mong i ca chng trnh l g?
- Quy trnh xy dng cc kt qu hc tp mong i nh th
no?
- Kt qu hc tp mong i c phn nh tm nhn, s mng ca
trng v khoa khng?
- Th trng lao ng c a ra yu cu c th no i vi SV
tt nghip khng?
- Mc tng thch gia ni dung CTT vi yu cu ca th
trng lao ng?
- Trin vng vic lm trong tng lai c c nu r hay khng?
- Cch thc ph bin kt qu hc tp mong i n cn b, GV
v SV?
- 22 -
- Kt qu hc tp mong i c kh thi v o lng c khng?
Bng cch no?
- Mc t c kt qu hc tp mong i?
- Kt qu hc tp mong i c c nh k r sot khng?
- Kt qu hc tp mong i c chuyn ti thnh cc yu cu
c th i vi SV tt nghip nh th no (kin thc, k nng v
thi bao gm c k nng t duy)?
Ngun minh chng

Bn m t CTT v bn m t mn hc.
cng mn hc, ti liu qung b, cc bn tin.
Ma trn k nng.
S ng gp ca cc bn lin quan.
Trang thng tin in t ca trng v ca khoa.
Cc bin bn hp v ti liu lu tr v hot ng r sot

chng trnh.
Cc bo co v kim nh v i snh.
2.2 M t chng trnh o to
Tiu chun 2
1. Nh trng nn cng b v ph bin bn m t CTT o to v

bn m t mn hc, trong trnh by thng tin chi tit v chng
trnh nhm gip cc bn lin quan c thng tin la chn
chng trnh hc ph hp.
2. Bn m t CTT o to, bn m t mn hc trnh by cc kt
qu hc tp mong i v kin thc, k nng v thi . Ti liu
- 23 -
ny gip SV bit c cc phng php dy v hc gip t
c kt qu hc tp mong i; cc phng php nh gi o
mc t c kt qu hc tp mong i v mi lin quan gia
CTT v cc ni dung ging dy.
2 M t CTT 1 2 3 4 5 6 7
2.1 Thng tin cung cp trong bn m t
CTT y v cp nht [1,2]
2.2 Thng tin cung cp trong bn m t

mn hc y v cp nht [1,2]
2.3 Bn m t CTT v bn m t mn
hc c cng b cng khai v cc
bn lin quan d dng tip cn [1,2]
nh gi chung
Gii thch
Bn m t CTT l ti liu cung cp thng tin v CTT ca nh
trng. Bn m t CTT thng bao gm cc ni dung sau:
Tm tt mc tiu o to v kt qu hc tp mong i;
Cu trc chng trnh;
Ma trn th hin s ng gp ca cc mn hc vo vic t
c cc kt qu hc tp mong i ca chng trnh;
Cc bn m t mn hc.
Vai tr ca bn m t CTT:
L ngun thng tin gip SV v hc sinh c nguyn vng hc
ti trng hiu v CTT;
L ngun thng tin cho nh tuyn dng lao ng, c bit l
- 24 -
thng tin v kin thc v cc k nng mm c trang b
thng qua chng trnh;
L ngun thng tin cho cc t chc ngh nghip v c quan
qun l c thm quyn kim nh chng trnh, nh SV
tt nghip sau ny c th hnh ngh chnh thc. V vy, bn
m t CTT nn xc nh r thnh phn no trong CTT
c thit k nhm p ng yu cu ca cc t chc v c
quan ni trn;
L c s i ng GV, cn b tho lun v nghin cu v
chng trnh hin hnh v chng trnh mi nhm m bo
c cng mt cch hiu v kt qu hc tp mong i ca
chng trnh. Bn m t CTT gip nh trng m bo
cc kt qu hc tp mong i ca chng trnh c thit
k r rng v SV tt nghip c th p ng kt qu hc tp
mong i, ng thi chng minh kh nng t c chng.
Bn m t CTT l ti liu tham kho cho hot ng r sot
ni b v gim st cc hot ng ca CTT;
L ngun thng tin gip cc chuyn gia thm nh/r sot
chng trnh v nh gi vin bn ngoi c th hiu mc
tiu ca CTT v cc kt qu hc tp mong i;
L c s cho vic thu thp thng tin phn hi t SV, SV mi
tt nghip ci tin CTT nhm nng cao kh nng t
c cc kt qu hc tp mong i.
Bn m t CTT cn cp n cc thng tin sau:
Trng/n v cp bng
C s t chc ging dy (nu khc vi trn)
Thng tin chi tit v cc chng nhn kim nh c cp bi
cc t chc ngh nghip hay c quan c thm quyn
Tn gi ca vn bng
Tn CTT
Kt qu hc tp mong i ca CTT
- 25 -
Tiu ch tuyn sinh hay cc yu cu u vo ca CTT
Cc ni dung i snh v tham chiu bn ngoi/ni b c
s dng cung cp thm thng tin v u ra ca CTT
Cu trc chng trnh v cc yu cu bao gm trnh ,
mn hc, s tn ch,
Thi im thit k/iu chnh bn m t CTT.
Bn m t mn hc cn cp n cc thng tin sau:
Tn mn hc
Cc yu cu nh iu kin c ng k hc, s tn
ch,
Kt qu hc tp mong i ca mn hc v kin thc, k
nng v thi .
Cc phng php dy v hc; kim tra, nh gi SV m
bo vic t c v chng minh vic t c kt qu hc
tp mong i.
cng mn hc.
Thng tin chi tit v phng php kim tra, nh gi SV.
Ngy ban hnh hay iu chnh bn m t mn hc.
Cu hi chn on
- Kt qu hc tp mong i c chuyn ti vo CTT cng

nh vo cc mn hc nh th no?
- Bn m t CTT v bn m t mn hc cung cp nhng thng
tin g?
- Bn m t mn hc c c chun ha trong ton b chng
trnh khng?
- Bn m t CTT c c cng b cng khai, cung cp v ph
bin n cc bn lin quan khng?
- 26 -
- Quy trnh thm nh/r sot bn m t CTT v bn m t mn
hc c thc hin nh th no?
Ngun minh chng

Bn m t CTT v mn hc.
T ri, ti liu qung b mn hc, bn tin.
Ma trn k nng.
kin ca cc bn lin quan.
Trang in t ca trng v khoa.
Bin bn hp v ti liu lu tr v hot ng r sot chng
trnh.
Bo co v kim nh v i snh.
2.3 Cu trc v ni dung chng trnh o to
Tiu chun 3
1. CTT, phng php dy v hc, hot ng kim tra, nh gi SV

cn tng thch vi nhau m bo vic t c kt qu hc
tp mong i.
2. CTT c thit k m bo vic t c kt qu hc tp mong
i, trong , mc ng gp ca tng mn hc vo vic t
kt qu hc tp mong i c xc nh r rng.
3. Cc mn hc c xy dng vi cu trc, trnh t hp l v c s
gn kt vi nhau.
4. Cu trc ca CTT th hin r mi quan h v tin trnh ging
dy ca cc mn c bn, c s v chuyn ngnh.
5. CTT c cu trc linh hot, cho php SV va c th i su vo
mt chuyn ngnh, va c th cp nht nhng thay i v tin b
- 27 -
trong cng lnh vc.
6. CTT c nh k r sot m bo s ph hp v tnh cp
nht.
3 Cu trc v ni dung CTT 1 2 3 4 5 6 7

3.1 CTT c thit k da trn nguyn
tc m bo tng thch c nh
hng vi kt qu hc tp mong i
[1]
3.2 Mc ng gp ca mi mn hc
vo vic t c kt qu hc tp
mong i c xc nh r rng [2]
3.3 CTT c xy dng vi cu trc v
trnh t hp l, c s gn kt gia cc
mn hc v mang tnh cp nht
[3,4,5,6]
nh gi chung
Gii thch
CTT cn m bo phng php dy v hc; hot ng kim tra,
nh gi SV gp phn h tr vic t c kt qu hc tp mong
i. Biggs (2003) gi tin trnh ny l s tng thch c nh hng
(Constructive Alignment). C nh hng (Constructive) c ngha l
SV ch ng to ra s hiu bit da trn cc hot ng dy v hc
c lin quan. S tng thch (Alignment) l khi nim ch hot
ng dy v hc; hot ng kim tra, nh gi SV c xy dng
tng thch vi nhau nhm m bo vic t c kt qu hc tp
mong i. S tng thch c nh hng ca mi mn hc lin
quan n cc hot ng sau:
- 28 -
Xy dng cc kt qu hc tp mong i c th o c;
La chn cc phng php dy v hc gip m bo vic

t c kt qu hc tp mong i;
nh gi mc t c kt qu hc tp mong i ca SV.
Cu hi chn on
- Ni dung ca CTT c phn nh kt qu hc tp mong i
khng?
- Cc mn hc c cu trc nh th no m bo s gn
kt v lin mch gia cc mn c s v chuyn ngnh, gip
chng trnh tr thnh mt khi thng nht?
- Chng trnh c m bo t l cn i gia cc mn kin thc
chung v mn chuyn ngnh khng?
- Cch thc m bo tnh cp nht ca chng trnh?
- V sao CTT li c cu trc nh hin nay?
- Trong nhng nm gn y, trng c iu chnh CTT

khng?
- Chng trnh c thc y s a dng, s lu ng ca SV

v/hoc gio dc xuyn bin gii khng?
- Mi lin h gia cc mn c bn, c s v mn chuyn ngnh

trong nhm hc phn bt buc v nhm hc phn t chn c
c xy dng hp l khng?
- Thi gian o to ca chng trnh?
- Thi gian trin khai v trnh t ca tng hc phn? C hp l

khng?
- Nh trng thc hin nhng i snh no khi thit k

CTT v cc mn hc?
- 29 -
- Cch thc la chn phng php dy v hc; kim tra, nh
gi SV m bo s tng thch vi kt qu hc tp mong
i?
Ngun minh chng

Bn m t CTT v cc bn m t mn hc.
T ri, ti liu qung b chng trnh, bn tin.
S tin trnh ca CTT.
Ma trn k nng.
Gp , phn hi ca cc bn lin quan.
Trang thng tin in t ca trng v ca khoa.
Cc bin bn hp v ti liu lu tr v hot ng r sot

chng trnh, cc bo co v kim nh v i snh.
2.4 Phng thc dy v hc
Tiu chun 4
1. Trit l gio dc ca nh trng thng quyt nh phng thc

dy v hc. Trit l gio dc c th c nh ngha l mt h
thng cc t tng tc ng n ni dung v phng thc ging
dy. Trit l gio dc xc nh mc ch gio dc, vai tr ca GV,
SV, ni dung v phng php ging dy.
2. Hc tp c cht lng c hiu l SV ch ng to ra s hiu
bit ch khng th ng tip thu nhng g c truyn t t GV.
y l quan im hc tp c chiu su SV t to ra s hiu bit
t n s thng tu trong hc tp.
3. Hc tp c cht lng ph thuc nhiu vo phng thc hc tp
ca SV. iu ny li ph thuc vo quan im ca SV v vic
- 30 -
hc, s nhn thc v mc lnh hi ca bn thn v vic la
chn chin lc hc tp ph hp.
4. Hc tp c cht lng tun th cc nguyn tc hc tp. SV hc
hiu qu nht trong mt mi trng thoi mi, thn thin, c nhiu
s hp tc v tr gip.
5. pht trin thc trch nhim trong hc tp cho SV, ngi GV
cn:
a. To mi trng dy v hc thun li gip SV tham gia hc mt
cch c trch nhim;
b. Cung cp nhng chng trnh hc linh hot gip SV c th la
chn mn hc, l trnh hc, phng thc p ng yu cu
kim tra nh gi, phng thc o to v thi lng hc tp
ti u.
6. Phng php dy v hc cn khuyn khch SV hc tp, hc
phng php hc v thm nhun yu cu hc tp sut i (s
cam kt tm hiu c suy xt, k nng x l thng tin v sn lng
th nghim cc tng v cch lm mi,)
4 Phng thc dy v hc 1 2 3 4 5 6 7
4.1 Trit l gio dc c trnh by r rng
v ph bin n tt c cc bn lin
quan [1]
4.2 Hot ng dy v hc c xy dng
theo nguyn tc tng thch c nh
hng nhm m bo vic t c
kt qu hc tp mong i [2,3,4,5]
4.3 Hot ng dy v hc thc y hc
tp sut i [6]
nh gi chung
- 31 -
Gii thch
ph hp vi mc tiu chung ca gio dc i hc l gio dc ton

din cho SV, hc tp c cht lng trang b cho SV nhng k nng
sau:
- Kh nng t khm ph kin thc. SV c k nng nghin cu,
phn tch v tng hp ti liu; hiu c cc chin lc hc
tp khc nhau v la chn chin lc thch hp nht cho mnh.
- Kh nng ghi nh kin thc lu di. Phng php hc nhn
mnh vo kh nng hiu ch khng phi hc thuc, gip SV
nh lu hn.
- Kh nng nhn thc cc mi quan h gia kin thc c v mi.
Hc tp c cht lng l c kh nng lin kt thng tin t cc
ngun khc nhau.
- Kh nng to ra kin thc mi. SV hc tp c cht lng bit
khm ph tri thc ca ngi khc v gn kt n vi kinh
nghim v kin thc hc ca bn thn a n nhng
pht kin mi m.
- Kh nng p dng kin thc gii quyt vn .
- Kh nng truyn t kin thc cho ngi khc. SV hc tp c
cht lng hnh thnh c t duy v hnh ng c lp mt
cch mch lc v r rng.
- Tnh hiu hc. SV hc tp c cht lng l SV c tinh thn hc
tp sut i.
iu kin cn thit cho vic hc tp cht lng gm:
- C s sn sng trong nhn thc v cm xc p ng
nhim v hc tp;
- C l do hc tp;
- Ni kt c kin thc c v mi;
- Ch ng trong hc tp;
- 32 -
- C c mi trng hc tp thun li.
Tt nhin, khng c phng php dy v hc no ph hp vi mi
c s gio dc. Nh trng cn xem xt k khi la chn phng
thc dy v hc cho chng trnh.
Cu hi chn on
- Tt c i ng GV c theo ui cng mt trit l gio dc chung
cng b khng?
- S a dng trong mi trng hc tp c c pht huy khng,
k c chng trnh trao i SV v GV?
- Vic ging dy do khoa/b mn khc m trch c p ng
yu cu khng?
- Phng php dy v hc hin hnh c tng thch vi kt qu
hc tp mong i khng?
- Cng ngh c s dng trong hot ng dy v hc nh th
no?
- Phng php dy v hc c nh gi nh th no? Cc
phng php dy v hc c la chn c ph hp vi kt
qu hc tp mong i ca mn hc khng? Cc phng php
dy v hc c a dng khng?
- C tr ngi no trong vic trin khai cc phng php dy v
hc mong mun khng (v d: s lng SV, c s h tng, k
nng ging dy ca GV,)?
Nu nghin cu l mt hot ng ct li ca trng i hc th cn
xem xt cc yu t sau:
- Khi no SV c tip xc ln u tin vi hot ng nghin
cu?
- Mi tng quan gia hot ng o to v nghin cu khoa
hc c th hin nh th no trong CTT?
- 33 -
- Cc pht hin trong nghin cu khoa hc c a vo CTT
nh th no?
Nu o to thc t v/hoc phc v cng ng nm trong hot
ng o to ca nh trng th cn xem xt cc yu t sau:
- o to thc t c phi l mt ni dung bt buc khng?
- S lng tn ch dnh cho o to thc t l bao nhiu?
- Mc o to thc t v/hoc phc v cng ng c tha
ng khng?
- Nhng li ch m chng trnh em li cho cng ng?
- Nhng li ch m hot ng o to thc t ca chng trnh
em li cho nh tuyn dng v SV?
- Hot ng o to thc t c gp tr ngi g khng? Nguyn
nhn?
- Cch thc hng dn SV?
- Hot ng nh gi SV c thc hin nh th no?
Ngun minh chng

Trit l gio dc.
Cc minh chng cho phng php hc tp tch cc nh:
cc n, hot ng o to thc t, bi tp, thc tp,
Phn hi ca SV.
Cng thng tin hc tp trc tuyn.
Bn m t CTT/mn hc.
Bo co thc tp.
Cc hot ng phc v cng ng.
Cc bin bn ghi nh (MOU).
- 34 -
2.5 Kim tra, nh gi sinh vin
Tiu chun 5
1. Kim tra - nh gi gm:
Tuyn sinh.
Kim tra, nh gi lin tc trong sut kha hc.
Bi thi cui kha/tt nghip.
2. m bo s tng thch c nh hng, nh trng cn p
dng a dng cc phng php kim tra, nh gi ph hp vi
kt qu hc tp mong i. Hot ng kim tra, nh gi cn o
c mc t c kt qu hc tp mong i ca chng
trnh/mn hc.
3. S dng a dng cc phng php kim tra nh gi mt cch
c h thng phc v cc mc ch nh gi khc nhau nh
nh gi u vo/thi xp lp (diagnostic), nh gi qu trnh
(formative), nh gi tng kt/u ra (summative).
4. Thng tin v hot ng kim tra nh gi bao gm: cc mc thi
gian, cc phng php kim tra nh gi, t l phn b im, bng
tiu ch nh gi, thang im, cn c thng bo cng khai v
ph bin n tt c cc bn lin quan.
5. Cc tiu chun p dng trong kim tra, nh gi phi tng minh
v nht qun trong ton b CTT.
6. p dng cc quy trnh/bin php m bo hot ng kim tra
nh gi c gi tr, tin cy v s cng bng.
7. tin cy v gi tr ca cc phng php nh gi cn c
vn bn ha v thng xuyn c r sot; pht trin v th
nghim cc phng php kim tra, nh gi mi.
8. C quy trnh khiu ni v kt qu kim tra, nh gi hp l SV
d dng tip cn.
5 Kim tra, nh gi SV 1 2 3 4 5 6 7
5.1 Hot ng kim tra nh gi SV tng
thch vi cc kt qu hc tp mong i
- 35 -
[1,2]
5.2 Thng tin v hot ng kim tra, nh
gi c thng bo cng khai v ph
bin n SV, bao gm: cc mc thi
gian; cc phng php kim tra, nh
gi; t l phn b im; bng tiu ch
nh gi v thang im [4,5]
5.3 Cc phng php kim tra, nh gi
bao gm bng tiu ch nh gi v
thang im, c s dng m
bo hot ng kim tra nh gi c
gi tr, tin cy v s cng bng [6,7]
5.4 Thng tin phn hi kt qu kim tra,
nh gi c gi kp thi v gip ci
thin cht lng hc tp [3]
5.5 C quy trnh khiu ni v kt qu kim
tra, nh gi hp l SV d dng
tip cn [8]
nh gi chung
Gii thch
Kim tra, nh gi SV l mt trong nhng yu t quan trng nht ca
gio dc i hc. Kt qu nh gi nh hng su sc n ngh
nghip tng lai ca SV. Do , hot ng kim tra, nh gi cn
c thc hin chuyn nghip v phi a cc kin thc cp nht
vo qu trnh kim tra, thi c. nh gi cng cung cp thng tin c
gi tr cho nh trng v hiu qu ging dy v h tr SV. Mt quy
trnh nh gi SV hiu qu cn phi:
c thit k o lng mc SV t c cc kt qu
hc tp mong i;
Ph hp vi mc ch nh gi: thi u vo/thi xp lp, thi
gia k hay cui k; c cc tiu ch chm im r rng v
c cng b rng ri;
- 36 -
c thc hin bi chuyn gia hiu r vai tr ca hot ng
kim tra, nh gi trong tin trnh SV tch ly cc kin thc
v k nng theo yu cu ca vn bng; nu c th, khng
nn ch da vo nh gi ca mt ngi;
Quy nh v thi c cn cp tt c cc kh nng c th
xy ra;
C quy nh r rng v vic vng mt, m au ca SV v
cc tnh hung c th gim nh khc;
m bo vic nh gi c tin hnh an ton, ph hp vi
cc quy nh ca nh trng;
C hot ng thanh tra nhm m bo tnh hiu qu ca cc
quy trnh kim tra, nh gi;
SV c thng bo v: phng thc kim tra, nh gi; cc
k thi hay cc hnh thc nh gi khc; cc yu cu ca nh
trng i vi SV; cc tiu ch nh gi c s dng.
Cu hi chn on
- Nh trng c thc hin nh gi u vo i vi tn SV
khng?
- Nh trng c thc hin nh gi u ra i vi SV sp tt
nghip khng?
- Hot ng kim tra-thi bao qut ni dung ca cc mn hc v
ca CTT n mc no? Hot ng nh gi c da trn
cc tiu ch khng (tp hp cc quy nh ca tiu ch/b tiu
chun c th)?
- Nh trng c s dng a dng cc phng php nh gi
khng? l nhng phng php no?
- Cc tiu ch v u/rt c r rng khng?
- Cc quy nh v kim tra-thi c r rng khng?
- C bin php no m bo tnh khch quan khng?
- 37 -
- SV c hi lng vi cc quy trnh nh gi khng? C trng
hp khiu ni no ca SV khng?
- C quy nh r rng cho vic phc kho khng? SV c hi lng
v nhng quy nh ny khng?
n cui kha l mt hnh thc c bit nh gi SV (v d: lun
vn hoc n). n ny yu cu SV phi th hin c cc kin
thc, k nng, ng thi c kh nng vn dng kin thc v k nng
trong mt tnh hung mi.
- C quy nh r rng i vi n cui kha khng?
- C tiu ch nh gi n khng?
- SV c chun b nh th no thc hin n (v d: v
ni dung, phng php v k nng)?
- Mc kh/d ca n c tha ng khng?
- Vic thc hin n c b tr ngi khu no khng? Nu c
th ti sao?
- SV c hng dn thc hin n tt nghip nh th no?
Ngun minh chng

Mu cc bi kim tra trong kha hc, n, lun vn, thi
cui kha,
Bng tiu ch nh gi.
Thang im.
Quy trnh gim st v chun ha cng tc nh gi.
Th tc khiu ni.
Bn m t CTT v bn m t mn hc.
Quy nh thi c.
- 38 -
2.6 Cht lng ging vin
Tiu chun 6
1. C trin khai k hoch ngn hn v di hn cho hot ng pht

trin i ng GV (i ng k tha, thng chc, nng bc, ti phn
cng nhim v, chm dt hp ng, hu tr) nhm m bo s
lng v cht lng ca i ng GV p ng nhu cu o to,
nghin cu v phc v cng ng.
2. T l GV/SV v ti trng cng vic c o lng v gim st
ci tin cht lng ging dy, nghin cu v phc v cng ng.
3. Nng lc ca GV c xc nh r v c nh gi. Mt GV c
nng lc cn c kh nng:
Thit k v trin khai chng trnh dy v hc mt cch nht
qun;
S dng a dng cc phng php dy v hc v la chn
phng php kim tra, nh gi ph hp nht m bo vic
t c kt qu hc tp mong i;
Pht trin v s dng a dng cc cng c/ngun lc h tr
ging dy;
Gim st, nh gi cht lng ging dy ca bn thn v nh
gi cht lng hc phn do mnh ph trch;
Rt kinh nghim i vi hot ng ging dy ca bn thn
ci tin cht lng;
Tham gia nghin cu v cung cp cc dch v mang li ch li
cho cc bn lin quan.
4. Vic tuyn dng v nng bc cho i ng GV c thc hin da
trn h thng nh gi hot ng ging dy, nghin cu v phc
v cng ng.
- 39 -
5. Vai tr v mi quan h gia cc GV c xc nh v hiu r.
6. GV c phn cng nhim v ph hp vi trnh , kinh nghim
v nng lc.
7. Tt c cc GV u c trch nhim gii trnh trc nh trng v
cc bn c lin quan trn c s tn trng quyn t do hc thut v
o c ngh nghip.
8. Vic xc nh nhu cu v o to, pht trin chuyn mn cho GV
c thc hin mt cch c h thng v nh trng trin khai cc
hot ng ph hp p ng nhng nhu cu ny.
9. Vic qun l theo kt qu cng vic ca ging vin (gm c khen
thng v cng nhn) c trin khai khuyn khch v h tr
cho o to, nghin cu khoa hc v cc hot ng phc v cng
ng.
10. Cc loi hnh v s lng cc hot ng nghin cu ca GV
c quy nh r, gim st v i snh ci tin cht lng.
6 Cht lng GV 1 2 3 4 5 6 7
6.1 C trin khai k hoch pht trin i
ng GV (i ng k tha, thng chc,
nng bc, ti phn cng nhim v,
chm dt hp ng, hu tr) p
ng nhu cu o to, nghin cu v
phc v cng ng [1]
6.2 T l GV/SV v ti trng cng vic
c o lng v gim st ci tin
cht lng ging dy, nghin cu v
phc v cng ng [2]
6.3 Cc tiu ch tuyn dng v tiu ch
tuyn chn b nhim, phn cng v
nng bc, bao gm c tiu chun v
o c v t do hc thut c xc
- 40 -
nh r v ph bin n cc bn lin
quan [4,5,6,7]
6.4 Nng lc ca GV c xc nh r v
c nh gi [3]
6.5 Nhu cu v o to, pht trin chuyn
mn cho GV c xc nh v c trin
khai cc hot ng ph hp p
ng nhng nhu cu ny [8]
6.6 Vic qun l theo kt qu cng vic
ca ging vin (gm c khen thng
v cng nhn) c trin khai
khuyn khch v h tr cho o to,
nghin cu khoa hc v cc hot ng
phc v cng ng [9]
6.7 Cc loi hnh v s lng cc hot
ng nghin cu ca GV c quy
nh r, gim st v i snh ci
tin cht lng [10]
nh gi chung
Gii thch
GV l ngun ti nguyn hc tp quan trng nht cho SV. GV cn c
kin thc v hiu bit v mn hc do mnh m trch, ng thi
c kinh nghim v nhng k nng cn thit truyn t kin thc
v hiu bit ca mnh mt cch hiu qu cho SV trong nhng iu
kin khc nhau. GV cng cn tip cn thng tin phn hi v hot
ng ging dy ca bn thn.
Cht lng o to ca mt c s gio dc khng ch ph thuc vo
CTT m cn ph thuc vo cht lng ca i ng GV. Cht lng
GV bao gm: bng cp, hiu bit v chuyn mn, kinh nghim, k
nng ging dy v o c ngh nghip. i ng GV bao gm cc
gio s ton thi gian v bn thi gian, GV c hu v GV thnh
ging. Bn cnh cht lng GV, nh trng cn xc nh s lng
GV cn thit p ng yu cu v nhu cu ca SV cng nh ca
- 41 -
n v. Thng thng, FTE (tng ng ton thi gian) v t l
GV/SV c s dng xc nh quy m i ng GV.
Tng ng ton thi gian
tnh FTE ca GV, nh trng cn xc nh cc yu t cu thnh
ti trng hc tp ca SV v ti trng cng vic ca GV (c ton thi
gian v bn thi gian).
C nhiu cch tnh FTE v nh trng cn nu r phng php, cc
thng s v nguyn tc s dng. Mt trong nhng cch tnh FTE l
da trn lng thi gian u t cho chng trnh. V d, nu 1 FTE
tng ng 40 gi lm vic/tun (cn b ton thi gian) th FTE
ca mt GV dy 8 gi/tun s l 0.2 (= 8/40). Phng php tnh da
trn lng thi gian u t cng c th c s dng tnh FTE
ca SV. V d, nu 1 FTE tng ng 20 gi hc/tun th FTE ca
mt SV bn thi gian c chng trnh hc 10 gi/tun s l 0.5
(=10/20).
Ngoi ra, c th tnh FTE da trn ti trng cng vic ca GV. V d,
nu ti trng cng vic chun ca mt GV c hu l 4 lp/hc k th
mi lp tng ng 0.25 FTE. Nu mt GV c phn cng ph
trch 2 lp/hc k th FTE ca ngi ny l 0.5 (=2x0.25 FTE).
Tng t, ti trng hc tp ca SV c th s dng tnh FTE ca
SV. V d, nu 1 FTE tng ng 24 tn ch/hc k th FTE ca mt
SV theo hc 18 tn ch/hc k s l 0.75 (=18/24).
S dng Bng 2.3 m t s lng GV v FTE ca i ng ny
trong 5 nm hc gn nht.
Tng cng
T l % trn
Phn loi Nam N S FTE
tng s Tin s
lng
Gio s
Ph Gio s
GV ton thi gian
- 42 -
GV bn thi gian
Gio s/GV thnh

ging
Tng cng
Bng 2.3S lng GV (nu r ngy tham kho s liu v phng
php tnh)
T l GV/SV
y l t l tng FTE ca GV/tng FTE ca SV ang theo hc. T l
ny cho bit lng thi gian m SV c th tip xc vi GV v nhn
c s h tr t GV.
S dng Bng 2.4 cung cp thng tin v t l GV/SV trong vng 5
nm hc gn nht.
Nm hc Tng s FTE Tng s FTE T l GV/SV

ca GV ca SV
Bng 2.4T l GV/SV (nu r phng php tnh FTE ca SV)
Cc hot ng nghin cu
Nghin cu l mt u ra quan trng ca GV. Cc loi hot ng
nghin cu m GV thc hin nh cng b khoa hc, t vn, thc
hin ti, tham gia vo cc d n c ti tr, cn p ng yu
cu ca cc bn lin quan. S dng Bng 2.5 cung cp s liu v
th loi v s lng cc cng b khoa hc trong 5 nm hc gn nht.
- 43 -
Th loi cng b khoa hc
T l cng
Nm Cp Cp Tng
Cp Cp b khoa
hc quc khu cng
trng quc t hc/GV
gia vc
Bng 2.5Th loi v s lng cng b khoa hc
Cu hi chn on
Ging vin:
- GV c nng lc v trnh ph hp p ng yu cu cng
vic c giao khng?
- Nng lc v chuyn mn ca i ng GV c thc hin
tt CTT khng?
- Nh trng c gp kh khn g trong vn nhn s nh c
cu tui GV, thu ht GV gii, thiu ht GV, khng? Bin
php khc phc?
- C bao nhiu GV trnh thc s, bao nhiu GV trnh tin
s?
- Chnh sch tuyn dng nhn s trong ging dy v nghin
cu?
- Nh trng c c ch khuyn khch gio s tham gia t vn,
o to i ng GV tr/mi khng?
- Nh trng c quy nh trch nhim ca GV trong vic tham
gia hi tho, hng dn SV lm kha lun tt nghip, o to
thc t hoc a SV i thc tp khng?
- GV c hi lng v ti trng cng vic khng?
- 44 -
- T l GV/SV c p ng yu cu khng?
- Trch nhim gii trnh ca GV v vai tr, trch nhim, t do hc
thut v o c ngh nghip?
- GV tham gia cc loi hnh nghin cu no? Cc hot ng ny
c tng thch vi tm nhn, s mng ca trng v khoa
khng?
- Mc u t/c ti tr cho nghin cu ca n v v cch
thc s dng?
- S lng cc bi bo nghin cu khoa hc? Cp trng? Cp
khu vc? Cp quc t?
Qun l GV:
- Nh trng trin khai k hoch pht trin i ng GV nh th
no?
- C cu qun l cn b ca b mn c xy dng c hp l
khng?
- Nh trng c tiu chun tuyn dng, nng bc cho GV
khng?
- Nh trng c h thng qun l cht lng ging dy ca GV
khng?
- K hoch chun b nhn s thay th cho cc v tr quan trng?
- K hoch pht trin ngh nghip cho GV?
- GV c hi lng vi chnh sch qun l nhn s ca nh trng
khng?
- Chnh sch pht trin nhn s i vi i ng GV trong tng
lai?
- GV chun b cho vic ging dy nh th no?
- Vic ging dy ca GV c c gim st v nh gi khng?
- 45 -
o to v pht trin:
- Ai chu trch nhim v cc hot ng o to v pht trin cho
GV?
- Khoa c quy trnh v k hoch o to v pht trin khng?
Lm sao xc nh nhu cu o to?
- K hoch o to v pht trin c phn nh c mc tiu v
s mng ca trng v ca khoa hay khng?
- Khoa c h thng pht trin cc nng lc chuyn mn v chin
lc cho GV hay khng?
- Tng s gi v nhng a im m GV c o to hng
nm?
- T l phn trm ngn sch c phn b cho hot ng o
to GV?
Ngun minh chng

K hoch ngun nhn lc.
C cu tui, gii tnh, trnh chuyn mn, ca GV.
Cc k hoch pht trin ngh nghip v i ng k tha.
Tiu chun tuyn dng.
Bng cp ca GV.
Phn tch nhu cu o to ca GV.
K hoch v kinh ph o to, pht trin i ng.
H thng nh gi ng cp v h thng khen thng.
Phn hi ca SV.
C ch thi ua khen thng.
Ti trng cng vic ca GV.
S t chc ca khoa/b mn.
- 46 -
Cc chnh sch nhn s.
S tay cn b.
Bn m t cng vic.
Hp ng lao ng.
D liu v nghin cu v cc cng b.
Vn bng/chng ch quc gia v chng ch ngh nghip.
2.7 Cht lng i ng cn b h tr
Tiu chun 7
1. C trin khai cng tc quy hoch ngn hn v di hn i vi i

ng cn b h tr ti th vin, phng th nghim, mng cng ngh
thng tin v cc dch v h tr SV; m bo i ng cn b h tr
p ng nhu cu o to, nghin cu v phc v cng ng c
v cht lng v s lng.
2. Tiu ch tuyn dng, b nhim v nng bc dnh cho i ng cn
b h tr c xc nh r v ph bin rng ri. Vai tr ca cn b
h tr c nh r v nhim v c giao da trn thnh tch,
trnh chuyn mn v kinh nghim.
3. Nng lc ca cn b h tr c xc nh v nh gi nhm m
bo nng lc ph hp vi v tr cng tc v p ng nhu cu ca
cc bn lin quan.
4. Vic xc nh nhu cu v o to v pht trin chuyn mn,
nghip v cho i ng cn b h tr c thc hin mt cch c
h thng;nh trng trin khai cc hot ng ph hp p ng
cc nhu cu ny.
5. Vic qun l theo hiu qu cng vic bao gm khen thng v
cng nhn c thc hin thc y v h tr cho o to,
nghin cu v phc v cng ng.
- 47 -
7 Cht lng i ng cn b h tr 1 2 3 4 5 6 7
7.1 Cng tc quy hoch i ng cn b h

tr (lm vic ti th vin, phng thc
hnh, mng cng ngh thng tin v
cc n v h tr SV khc) c trin
khai, p ng nhu cu o to, nghin
cu v phc v cng ng [1]
7.2 Tiu ch tuyn dng, b nhim v nng
bc c xc nh r v ph bin rng
ri [2]
7.3 Nng lc ca cn b h tr c xc
nh r v nh gi [3]
7.4 Nhu cu o to v pht trin chuyn

mn, nghip v cho i ng cn b h
tr c xc nh v c cc hot ng
c trin khai p ng cc nhu cu
ny [4]
7.5 Vic qun l theo hiu qu cng vic
bao gm khen thng v cng nhn
c thc hin thc y v h tr
cho hot ng o to, nghin cu v
phc v cng ng [5]
nh gi chung
Gii thch
Cht lng o to ph thuc nhiu vo s tng tc gia GV v
SV. Tuy nhin, GV khng th hon thnh tt cng vic nu nh
khng c s tr gip tt t i ng cn b h tr. i ng cn b h
tr bao gm nhn vin th vin, phng th nghim, phng my tnh
v cc n v h tr SV khc.
- 48 -
S dng Hnh 2.6 cung cp s lng cn b h tr ca chng
trnh trong 5 nm hc gn nht.
Bng cp cao nht

Tng
Cn b h tr THPT C Thc Tin s
nhn s s
Cn b th vin
Cn b phng th nghim
Cn b mng cng ngh
thng tin
Cn b hnh chnh
Cn b ti cc n v h tr
SV khc (lit k cc dch v)
Tng s
Hnh 2.6 S lng cn b h tr (ghi ch thi gian cht s liu)
Cu hi chn on
Cn b h tr:
- Nng lc v trnh chuyn mn ca cn b h tr c p
ng yu cu cng vic khng?
- Nng lc v chuyn mn ca ca cn b h tr c ph hp
khng?
- Trng c gp kh khn no trong vic thu ht i ng cn b
h tr cht lng cao khng?
- Chnh sch tuyn dng i ng cn b h tr ca nh trng
nh th no?
- i ng cn b h tr c hi lng vi vai tr ca h ti trng
khng?
- 49 -
Qun l cn b:
- Cng tc quy hoch i ng cn b h tr c thc hin nh
th no?
- Nh trng c tiu ch tuyn dng v nng bc dnh cho i
ng cn b h tr khng?
- C h thng qun l hiu qu cng vic ca i ng cn b h
tr khng?
- K hoch pht trin chuyn mn nghip v dnh cho cn b h
tr nh th no?
o to v pht trin:
- Ai ph trch v cc hot ng o to v pht trin cho i ng
cn b h tr?
- Quy trnh v k hoch o to, pht trin i ng cn b h tr
nh th no? Nh trng xc nh nhu cu o to bng cch
no?
- Trng c h thng gip pht trin chuyn mn nghip v cho
i ng cn b h tr khng?
- Thi lng v a im o to hng nm dnh cho i ng
cn b h tr?
- T l phn trm ngn sch c phn b cho hot ng o
to i ng cn b h tr?
Ngun minh chng

K hoch nhn s.
Cc k hoch pht trin chuyn mn, nghip v.
Tiu ch tuyn dng.
Bng cp ca cn b h tr.
Phn tch nhu cu o to.
K hoch v kinh ph dnh cho hot ng o to v pht
- 50 -
trin i ng cn b h tr.
H thng nh gi hiu qu cng vic.
Phn hi ca SV.
Cc k hoch khen thng v cng nhn.
S t chc.
Chnh sch nhn s.
Cm nang dnh cho cn b.
Bn m t cng vic.
Hp ng lao ng.
2.8 Cht lng SV v cc hot ng h tr SV
Tiu chun 8
1. Chnh sch v tiu ch tuyn sinh ca chng trnh c xc nh

r rng, c ban hnh, ph bin rng ri v cp nht.
2. Cc phng php v tiu ch tuyn sinh c xc nh r v c
nh gi.
3. C h thng ph hp gim st tin hc tp, kt qu hc v
ti trng hc tp ca SV. Tin hc tp, kt qu hc tp v ti
trng hc tp ca SV c ghi nhn v gim st mt cch c h
thng; c phn hi ti SV v c cc hot ng khc phc c
trin khai khi cn.
4. C cc hot ng t vn hc tp, cc hot ng ngoi kha, thi
ua v nhng dch v h tr khc dnh cho SV gip nng cao
cht lng hc tp v kh nng tm c vic lm ca SV.
5. Nhm thit lp mi trng hc tp c cht lng, nh trng cn
cung cp mi trng tm l, x hi v cnh quan h tr hiu qu
cho hot ng o to v nghin cu cng nh to s thoi mi
- 51 -
cho SV.

Cht lng SV v cc hot ng h 1 2 3 4 5 6 7
8 tr SV
8.1 Chnh sch v tiu ch tuyn sinh

c xc nh r rng, c ban
hnh, ph bin v cp nht [1]
8.2 Cc phng php v tiu ch tuyn
sinh c xc nh r v c nh
gi [2]
8.3 C h thng ph hp gim st tin
hc tp, kt qu hc v ti trng
hc tp ca SV [3]
8.4 C cc hot ng t vn hc tp, cc
hot ng ngoi kha, thi ua v
nhng dch v h tr khc dnh cho
SV gip nng cao cht lng hc tp
v kh nng tm c vic lm ca SV
[4]
8.5 Mi trng tm l, x hi v cnh
quan h tr hiu qu cho hot ng
o to v nghin cu cng nh to
s thoi mi cho SV [5]
nh gi chung
Gii thch
Cht lng u ra ph thuc nhiu vo cht lng u vo. Do
cht lng u vo ca SV l yu t rt quan trng.
Tuyn sinh:
- S dng Hnh 2.7 cung cp s liu tm tt v tnh hnh nhp
hc ca tn SV.
- 52 -
- S dng Hnh 2.8 cung cp s liu tm tt v tng s SV
ang hc chng trnh
S lng th sinh
Nm
hc S ngi np h S ngi S lng nhp
s d tuyn trng tuyn hc/ghi danh
Hnh 2.7Thng k tnh hnh nhp hc ca SV nm nht

(trong 5 nm hc gn nht)
S lng SV
Nm Nm Tng
hc Nm Nm Nm Trn 4 s
th
th hai th ba th t nm
nht
Hnh 2.8Thng k s SV ang hc chng trnh

(trong 5 nm hc gn nht)
Cu hi chn on
Cht lng SV:
- Hot ng tuyn sinh c gim st v phn tch nh th no?
- Cch thc la chn SV?
- 53 -
- Chnh sch tuyn sinh ca trng? Chnh sch ny nhm mc
ch gia tng hay n nh s lng tuyn sinh? Ti sao?
- Trng s dng nhng gii php no tc ng n cht
lng v s lng u vo? Hiu qu ca nhng gii php
ny?
- Chng trnh phn loi cc mc nng lc ca SV mi nh th
no?
Ti trng hc tp v Kt qu hc tp ca SV:
- Khoa c trin khai h thng o to theo tn ch khng? n v
tn ch c tnh nh th no?
- Ti trng hc tp c c phn b ph hp trong tng nm
hc v gia cc nm hc khng?
- Mt SV hc lc trung bnh c th hon thnh chng trnh
ng hn khng?
- Trng s dng cc ch s no gim st tin hc tp v
kt qu hc tp ca SV?
H tr SV:
- Khoa c h thng gim st ghi nhn tin hc tp v lin
lc vi cu SV khng (v d: qua cc kho st)?
- D liu t h thng gim st c s dng nh th no?
- Vai tr ca GV trong vic truyn ti thng tin, ging dy v gip
SV gn kt vi chng trnh nh th no?
- Khoa s dng cch thc no cung cp thng tin v k
hoch hc tp cho SV?
- Khoa c ch c bit n vic o to SV nm nht v SV
ang gp kh khn hay khng? Nu c th vic o to ny
c thc hin nh th no?
- Khoa c s h tr c bit no v cc k nng hc tp cho SV
gp kh khn trong vic hc khng?
- 54 -
- Khoa c s quan tm c bit no trong vic hng dncc
SV xut sc khng?
- Khoa c h tr SV trong vic hon thnh lun vn tt nghip
khng? Khi SV gp kh khn vi bi thc hnh hay lun vn
tt nghip th h c th nhn s h tr u?
- SV c t vn nh th no v cc vn lin quan n vic
chn mn hc, thay i cc la chn, tm ngh hc hoc thi
hc?
- Cc thng tin v c hi ngh nghip c cung cp cho SV
qua hnh thc no?
- Khoa c tm hiu cc l do khin SV hon thnh chng trnh
chm hn d kin khng?
- SV c hi lng vi cc dch v h tr hin c khng?
Ngun minh chng

Quy trnh v tiu ch tuyn sinh.
Xu hng u vo ca SV.
H thng tn ch.
Ti trng hc tp ca SV.
Cc bo co kt qu hc tp ca SV.
S tham gia ca SV vo cc hot ng hc thut v phi hc
thut, cc hot ng ngoi kha, cuc thi,
Cc c ch bo co v phn hi v tin hc ca SV.
Vic cung cp cc dch v h tr SV cp trng v cp
khoa.
Cc quy trnh hng dn v t vn cho SV.
Phn hi ca SV v nh gi mn hc.
- 55 -
2.9 C s h tng v trang thit b
Tiu chun 9
1. trin khai chng trnh, trng/khoa phi c c s vt cht
bao gm cc trang thit b, ti liu hc tp v h thng cng
ngh thng tin.
2. Trang thit b c cp nht, sn sng s dng v c phn
b s dng mt cch hiu qu.
3. Cc ti nguyn hc tp c chn lc v m bo ph hp vi
mc tiu ca CTT.
4. Nh trng c xy dng th vin in t c cp nht thng
xuyn bt kp vi nhng tin b v cng ngh thng tin-truyn
thng.
5. Nh trng c h thng cng ngh thng tin p ng nhu cu
ca cn b v SV.
6. Cn b, GV v SV d dng tip cn vi h thng mng v my
tnh trong khun vin trng c th khai thc ti a cng
ngh thng tinphc v cc hot ng ging dy, nghin cu,
dch v, v qun l.
7. Cc tiu chun v mi trng, sc khe v an ton c xc
nh v thc hin; c lu n nhu cu c th ca ngi
khuyt tt.
9 C s h tng v trang thit b 1 2 3 4 5 6 7

9.1 C s vt cht v trang thit b phc
v dy v hc (nh ging ng,
phng hc, phng chuyn ,) c
trang b v cp nht h tr hot
ng o to v nghin cu [1]
- 56 -
9.2 Th vin v cc ngun hc liu c
trang b y v cp nht h tr
hot ng o to v nghin cu [3,4]
9.3 Cc phng th nghim v trang thit b
c trang b y v cp nht
h tr hot ng o to v nghin
cu [1,2]
9.4 H thng cng ngh thng tin (bao
gm c h tng phc v hc trc
truyn) c trang b y v cp
nht h tr hot ng o to v
nghin cu [1,5,6]
9.5 Cc tiu chun v mi trng, sc
khe v an ton c xc nh v
thc hin; c lu n nhu cu c
th ca ngi khuyt tt [7]
nh gi chung
Gii thch
C s vt cht v trang thit b cn c trang b ph hp vi mc
tiu ca chng trnh. C s vt cht cng c mi lin h mt thit
vi phng thc dy v hc. V d, nu p dng phng thc ging
dy theo tng nhm nh th phng hc cng cn c thit k linh
hot, ph hp. Cc ngun hc liu nh my tnh, cng thng tin in
t, ti liu th vin cn c trang b y p ng nhu cu
ca SV v cn b, GV.
Cu hi chn on
- C ging ng, phng chuyn , phng th nghim,
phng c v phng my tnh khng? Cc phng ny c p
ng nhu cu ca SV v cn b, GV khng?
- Th vin c c trang b y phc v cho o to v
nghin cu khng?
- 57 -
- Th vin c d tip cn v truy cp khng (a im, gi m
ca)?
- Phng th nghim c c trang b y khng? C cn
b h tr khng?
- Phng th nghim c p ng yu cu cc bn lin quan
khng?
- Thit b dy v hc dnh cho SV v cn b, GV c c trang
b y khng?
- Nh trng trang b cc phn mm v phn cng no p
ng nhu cu o to v nghin cu?
- C s vt cht v trang thit b thc y hay cn tr vic trin
khai chng trnh v mc no?
- Ngn sch dnh cho vic mua sm thit b dy v hc c y
khng?
- C s vt cht v trang thit b c bo tr nh th no?
Ngun minh chng
Danh mc c s vt cht, trang thit b, phn cng v phn

mm my tnh,...
Quy trnh ng k s dng trang thit b, tn sut s dng,

thi gian hot ng/khng hot ng, s gi vn hnh.
K hoch bo tr.
K hoch mua mi v nng cp c s vt cht, trang thit

b.
Chnh sch v an ton, sc khe v mi trng.
K hoch ng ph khn cp.
Kt qu phn hi ca SV v cn b, GV.
- 58 -
Ngn sch dnh cho c s vt cht v trang thit b.
2.10. Nng cao cht lng
Tiu chun 10
1. Cc gp v kin phn hi ca GV, SV, cu SV v cc bn lin

quan khc nh n v s dng lao ng, chnh ph v cc t chc
ngh nghip c s dng lm cn c pht trin CTT.
2. C quy trnh thit k v pht trin CTT v quy trnh ny c
nh k r sot, nh gi. Nh trng c trin khai cc ci tin
nhm nng cao hiu qu v hiu sut ca hot ng ny.
3. Qu trnh dy v hc; hot ng kim tra, nh gi SV c
thng xuyn r sot v nh gi m bo s tng thch vi
kt qu hc tp mong i v tnh ph hp.
4. Cc thnh qu nghin cu khoa hc c s dng nng cao
cht lng dy v hc.
5. Cc dch v h tr v trang thit b (ti th vin, phng th nghim,
h thng cng ngh thng tin v cc dch v h tr SV) c nh
gi v ci tin cht lng.
6. C ch thu thp kin phn hi v gp t cn b, GV, SV, cu
SV v nh tuyn dng c tnh h thng v c nh gi, ci tin
cht lng.
10 Nng cao cht lng 1 2 3 4 5 6 7

10.1 Nhu cu v thng tin phn hi ca
cc bn lin quan c s dng
phc v cho hot ng thit k v
pht trin CTT [1]
- 59 -
10.2 Quy trnh thit k v pht trin CTT
c xy dng, nh gi v ci tin
cht lng [2]
10.3 Qu trnh dy v hc, hot ng
kim tra nh gi SV c thng
xuyn r sot, nh gi m bo
s ph hp v tng thch [3]
10.4 Cc thnh qu nghin cu c s
dng nng cao cht lng hot
ng dy v hc [4]
10.5 Cht lng cc dch v h tr v
trang thit b (ti th vin, phng th
nghim, h thng cng ngh thng
tin v cc dch v h tr SV) c
nh gi v ci tin cht lng [5]
10.6 C ch thu thp kin phn hi v
gp t cn b, GV, SV, cu SV v
nh tuyn dng c tnh h thng v
c nh gi, ci tin cht lng [6]
nh gi chung
Gii thch
Nng cao cht lng trong gio dc i hc gn lin vi vic ci tin
cc yu t sau:
Kin thc, k nng v thi hoc nng lc ca SV
Mi trng v cc c hi hc tp
Cht lng ca c s gio dc hoc CTT
Nng cao cht lng l vic trin khai cc sng kin mt cch c k
hoch nhm mc tiu m bo v ci tin cht lng. y l qu
trnh lin tc n lc ci tin v p dng cc thc tin tt (best
practices).
- 60 -
Nim tin v s tin tng ca SV cng nh cc bn lin quan khc
i vi c s gio dc i hc c xy dng v duy tr thng qua
cc hot ng m bo v ci tin cht lng. Cc hot ng ny
gip m bo rng chng trnh c thit k tt, c theo di
thng xuyn v nh k r sot, qua m bo tnh cp nht v
ph hp.
Hot ng m bo v ci tin cht lng chng trnh cn bao gm
cc vn sau:
Xy dng cc kt qu hc tp mong i;
Quy trnh thit k v pht trin CTT;
Phng thc dy v hc; kim tra nh gi SV;
Cc ngun lc, c s vt cht v trang thit b, dch v h

tr;
Vic ng dng cc thnh qu nghin cu;
C ch thu thp thng tin phn hi t cc bn lin quan.
Cu hi chn on
Thit k v nh gi CTT:
- Ai ph trch hot ng thit k CTT?
- GV v SV tham gia vo vic thit k CTT nh th no?
- Vai tr ca cc bn lin quan trong vic thit k v r sot
CTT?
- Hot ng ci tin CTT din ra nh th no? Ai l ngi
xut? Cn c vo nhng yu t no?
- Ai ph trch vic trin khai CTT?
- Khi thit k CTT, nh trng c thc hin i snh vi cc
c s khc khng?
- Khoa tham gia vo cc mng li quc t no?
- 61 -
- Chng trnh thc hin trao i SV vi cc c s gio dc
no nc ngoi ?
- CTT c c cng nhn nc ngoi khng?
- Hot ng BCL ca trng c tnh h thng khng?
- i tng no tham gia vo cng tc BCL bn trong v bn
ngoi?
- Nh trng c thnh lp hi ng xy dng CTT khng? Vai
tr ca Hi ng ny nh th no?
- Nh trng c thnh lp hi ng kho th khng? Vai tr ca
Hi ng ny nh th no?
- Quy trnh nh gi chng trnh v cc mn hc ?
- Hot ng nh gi c c trin khai c h thng khng?
- Thnh qu nghin cu khoa hc c p dng vo hot ng
dy v hc nh th no?
- SV tham gia vo hot ng nh gi CTT v mn hc nh
th no?
- Kt qu nh gi c ph bin n nhng i tng no v
bng cch thc no?
- Nh trng thc hin nhng hot ng g ci tin CTT
v quy trnh thit k CTT?
C ch thu thp thng tin phn hi:
Cc bin php nh kho st, bng hi, iu tra theo du vt, trao i
nhm, i thoi, thng c s dng thu thp kin phn hi
v cc gp t cc bn lin quan
- Khoa s dng cc bin php no thu thp kin phn hi
v cc gp t cn b, GV, SV, cu SV v nh tuyn dng?
- Vic thu thp thng tin phn hi t cc bn lin quan c c
thc hin mt cch chnh thc v c h thng hay khng?
- 62 -
- Cht lng cc hot ng h tr v c s vt cht c nh
gi nh th no?
- Thng tin phn hi c phn tch v s dng nh th no
ci tin cht lng?
Ngun minh chng

Quy trnh v cc bin bn hp lin quan n hot ng thit
k, r sot v ph duyt CTT.
Gp ca cc bn lin quan.
BCL hot ng kim tra-nh gi SV.
T vn ca chuyn gia nh gi ngoi.
i snh trong v ngoi nc.
Phn hi v chng trnh v mn hc.
S dng kt qu phn hi ci tin.
Mu bng cu hi ly kin phn hi.
Cc bo co kt qu thu c t kho st, trao i nhm,
i thoi, iu tra theo du vt,
2.11 u ra
Tiu chun 11
1. Cht lng ca SV tt nghip (v d: t l tt nghip, thi gian tt

nghip trung bnh, kh nng c vic lm,) c thit lp, gim
st v i snh; chng trnh cn t c kt qu hc tp mong
i v p ng nhu cu ca cc bn lin quan.
2. Nh trng c trin khai, gim st v i snh cc hot ng
nghin cu khoa hc dnh cho SV. Cc hot ng ny cn p
ng nhu cu ca cc bn lin quan.
3. Hot ng o lng mc hi lng ca cc bn lin quan: cn
- 63 -
b, GV, SV, cu SV, nh tuyn dng,c trin khai, gim st
v i snh; cc bn lin quan hi lng vi cht lng ca chng
trnh v cht lng ca SV tt nghip.
Tiu chun 11 - Danh mc cc tiu ch nh gi

11 u ra 1 2 3 4 5 6 7
11.1 T l thi hc v t l tt nghip c
xc nh, gim st v i snh ci
tin cht lng [1]
11.2 Thi gian tt nghip trung bnh c
xc nh, gim st v i snh ci
tin cht lng [1]
11.3 T l c vic lm ca SV sau khi tt
nghip c xc nh, gim st v
i snh ci tin cht lng [1]
11.4 Loi hnh v s lng cc hot ng
nghin cu khoa hc ca SV c
quy nh r, gim st v i snh
ci tin cht lng [2]
11.5 Mc hi lng ca cc bn lin
quan c xc nh, gim st v i
snh ci tin cht lng [3]
nh gi chung
Gii thch
Khi nh gi h thng BCL, nh trng khng nhng phi nh gi
cht lng ca qu trnh o to, m cn cn nh gi cht lng
u ra v SV tt nghip. nh gi cht lng SV tt nghip, nh
trng cn gim st vic t c cc kt qu hc tp mong i, t
l tt nghip v t l thi hc, thi gian tt nghip trung bnh v t l
c vic lm ca SV sau khi tt nghip. Nghin cu cng l mt u
- 64 -
ra quan trng ca qu trnh o to. Cc th loi nghin cu khoa
hc ca SV phi p ng yu cu ca cc bn lin quan.
Sau khi phn tch u vo, qu trnh v u ra, nh trng cn phn
tch s hi lng ca cc bn lin quan v thit lp mt h thng thu
thp v o lng s hi lng ca cc bn lin quan. Cc thng tin
thu v cn c phn tch v i snh, t xy dng v trin khai
cc hot ng ci tin CTT, cc hot ng BCL v h thng
BCL.
T l tt nghip v t l thi hc
Cung cp thng tin v t l tt nghip v t l thi hc trong 5 kha
gn y theo mu ti Hnh 2.9
% nhn bng tt
Tng s % thi hc trong
Nm nghip sau
SV (theo
hc 3 4 >4 1 2 3 >4
nin kha)
nm nm nm nm nm nm nm
Hnh 2.9T l tt nghip v t l thi hc (thng k s liu trong 5

kha gn nht)
Cu hi chn on
T l tt nghip v t l thi hc:
- Nh trng c h thng qun l t l thi hc v t l tt nghip
ca SV mt cch hiu qu khng?
- Khoa nh gi nh th no v t l tt nghip? Nu cha hi
lng th khoa c nhng bin php no ci thin t l ny?
- 65 -
- T l SV thi hc l bao nhiu? Nh trng c th gii thch
nguyn nhn dn n t l ny khng?
- Khoa c tm hiu v tnh hnh ca SV sau khi thi hc khng?
Thi gian tt nghip trung bnh:
- Khoa nh gi nh th no v thi gian tt nghip trung bnh?
- Khoa thc hin nhng bin php no gip nng cao t l tt
nghip v rt ngn thi gian tt nghip trung bnh?
- Hiu qu ca cc bin php trn?
Cht lng SV tt nghip:
- Cc bn lin quan c hi lng v cht lng SV tt nghip
khng?
- SV khi tt nghip c t c cc chun mong i khng?
- SV sau khi tt nghip c d tm c vic lm khng? Trin
vng ngh nghip ca SV tt nghip trong nhng nm gn
y?
Kh nng tm c vic lm ca SV sau khi tt nghip:
- T l SV tm c vic lm trong vng 6 thng k t khi tt
nghip trong 5 nm gn y? T l phn trm SV tm c
vic lm trong vng 1 nm k t khi tt nghip?
- T l SV vn cn trong tnh trng tht nghip sau khi tt
nghip 1 nm?
Nghin cu:
- SV tham gia vo cc th loi nghin cu khoa hc no? Cc
hot ng ny c tng thch vi kt qu hc tp mong i v
tm nhn, s mng ca trng v khoa khng?
S hi lng ca cc bn lin quan:
i ng cn b, GV:
- 66 -
- Nh trng c c ch cho php cn b, GV by t s hi
lng/khng hi lng v CTT, cc ngun lc, c s vt cht,
cc quy trnh, chnh sch khng?
- Nhng ch s no c s dng o lng v gim st
mc hi lng ca cn b, GV?
- Nh trng trin khai nhng bin php no nng cao mc
hi lng ca cn b, GV? C hiu qu khng?
SV:
- Khoa c bit c nhng kin phn hi ca SV v cc mn
hc, CTT, hot ng ging dy, cc k thi khng?
- Khoa gii quyt nhng phn hi v khiu ni ca SV nh th
no?
Cu SV:
- kin phn hi ca SV tt nghip v nng lc t c sau
khi hon thnh CTT nh th no?
- Cc kin phn hi t cu SV c s dng ci tin cht
lng chng trnh nh th no?
Th trng lao ng:
- Nh tuyn dng c hi lng vi cht lng SV tt nghip
khng?
- H c than phin g v SV tt nghip khng?
- Nhng th mnh ca SV tt nghip m nh tuyn dng nh
gi cao l g?
Ngun minh chng

Quy trnh v ch s o lng s hi lng ca cc bn lin
quan.
Xu hng hi lng ca cc bn lin quan.
- 67 -
Cc t kho st SV tt nghip, cu SV v nh tuyn dng.
Cc bi bo.
Kt qu kho st nh tuyn dng.
Thng k v tuyn dng.
Phn hi ca nh tuyn dng.
3. nh gi cht lng
3.1 Tng quan v nh gi cht lng

nh gi l mt thut ng chung bao qut tt c cc phng php
c s dng nh gi hot ng ca mt c nhn, nhm hay t
chc. TG l mt qu trnh t r sot mt cch nghim tc cht
lng hot ng ca mt n v, c th l cp trng, cp h
thng hay cp CTT.
V vy, nh gi cht lng trong gio dc i hc c th c nh
ngha l hot ng r sot nhm chn on v nh gi cc hot
ng ging dy, hc tp v kt qu u ra, da trn vic xem xt cn
thn cu trc v ni dung chng trnh, cc ngun lc cng nh hiu
qu hot ng ca mt n v, mt h thng hay mt CTT. Mc
ch ca vic nh gi l xc nh xem liu mt trng, mt h
thng hay mt CTT c t cht lng theo yu cu hay khng.
3.2 Chc nng v nguyn tc ca nh gi cht lng

Hot ng TG c a vo gio dc i hc ng thi vi hot
ng nh gi ngoi, kim nh hay kim ton. Thng thng, hot
ng TG l bc chun b cho hot ng kho st bi chuyn gia
bn ngoi, v vy bo co TG (Self-asessment report SAR) cung
cp cho cc nh gi vin nhng thng tin c bn v n v, chng
trnh hay h thng BCL c nh gi. y cng l c hi
- 68 -
trng v i ng cn b, GV r sot li cht lng ca h thng
BCL ca n v.
hot ng TG c hiu qu thng tn rt nhiu thi gian v i
hi nhiu n lc v thi gian ca i ng cn b. Tuy nhin, hot
ng ny mang li nhiu li ch. N cung cp thng tin v cc d liu
v h thng BCL ca n v v to mt din n chung cc bn
lin quan tham gia tho lun cc vn lin quan n cht lng
o to.
Nhng nguyn tc c bn trong hot ng nh gi ca AUN cng
tng t nh nhng nguyn tc ca quy trnh ISO 19011. Ba nguyn
tc lin quan n hot ng ca cc nh gi vin l:
Tun th o c ngh nghip nn tng ca s chuyn
nghip;
Trnh by khch quan tun th cc nguyn tc bo co
mt cch trung thc v chnh xc;
Thn trng ngh nghip ng mc tn tm v phn on
tt khi nh gi.
Hai nguyn tc khc lin quan n quy trnh nh gi l:
c lp y l nn tng m bo s cng bng v tnh
khch quan ca cc kt qu nh gi;
Da trn minh chng c s cho cc kt qu nh gi
ng tin cy v c gi tr trong sut qu trnh nh gi.
Cc minh chng phi da trn nhng h s, pht biu hoc
d liu, thng tin c lin quan n cc tiu chun nh gi
v c th xc minh c.
Nhng nguyn tc c bn trn l cc yu cu tin quyt m bo
tin cy v s ph hp ca quy trnh cng nh kt qu nh gi.
Trc khi tin hnh TG, cn phi cn nhc cc vn sau:
Cp lnh o phi hon ton ng h hot ng ny v to
iu kin tip cn cc thng tin lin quan n h thng
- 69 -
BCL. Vic TG cung cp mt bc tranh chi tit v hot
ng v cht lng ca nh trng;
Tuy nhin nh vy vn cha , ton th i ng cn b,
GV ca nh trng cng phi tham gia vo hot ng TG.
Vic nh gi cht lng khng n thun ch l nh gi
hiu qu ca CTT m cn lin quan n vic xy dng v
nh hnh nh trng. i ng cn b, GV cn phi c trch
nhim i vi cht lng chung v tham gia vo qu trnh
TG.
vit c bo co TG cht ch v h thng BCL,
cng tc t chc v iu phi cn phi c thc hin tt.
Trc ht, hot ng ny cn mt ngi ng u, iu
phi qu trnh TG. Ngi ny cn c quan h tt vi tt c
cc b phn trong trng t cp qun l n GV, cn b h
tr; ng thi, c to iu kin tip cn tt c cc thng
tin cn thit tt c cc cp v c php i din trng
lin h vi cc bn c lin quan.
Cn c nhm cng tc trin khai hot ng TG. Thnh vin
ca nhm phi l i din ca tt c cc b phn trong
trng. Nhm ny m nhim vic trin khai cc hot ng
TG, thu thp, phn tch thng tin v a ra cc nhn nh.
Hot ng TG cn c s h tr ca ton trng, do vy
cn ph bin ni dung bo co TG cho ton th cn b,
GV trong trng. Nhm cng tc cn phi t chc hi tho,
chuyn tho lun v ph bin ni dung ca bo co
TG.
3.3 Chun b Bo co TG
Hnh 3.1 minh ha cc bc chun b bo co TG theo chu trnh
Plan-Do-Check-Act (PDCA).
- 70 -
Hnh 3.1p dng chu trnh PDCA trong vit bo co TG
Giai on "Lp k hoch" c bt u vi vic ph bin mc

ch ca hot ng nh gi. Tip theo, cn thnh lp nhm cng
tc ph trch vit bo co TG. Nhm cng tc nn bao gm
nhng cn b ch cht i din cho cc phng ban, trong
trng nhm do khoa/trng ch nh. qun l s thay i, cn
gn kt v ku gi cc bn c lin quan tham gia vo hot ng
nh gi ngay t u, qua m bo s ng hnh v ng
thun ca cc i tng ny i vi d n. Nn xy dng thi
gian biu r rng cho hot ng TG (xem Hnh 3.2). Mi thnh
vin trong nhm cn chu trch nhim thu thp v phn tch thng
tin, d liu lin quan n tiu chun c phn cng trong bo
co TG. Mi thnh vin cn hiu r ni hm cc tiu chun AUN-
QA trc khi trin khai giai on tip theo.
- 71 -
Hnh 3.2Thi gian biu cho hot ng vit bo co TG
Giai on "Trin khai" bao gm vic xc nh chnh gia h

thng BCL ca nh trng vi cc yu cu ca b tiu chun AUN-
QA. Thu thp d liu l mt bc quan trng giai on ny v n
gip xc nh hin trng ca hot ng BCL cng nh xy dng k
hoch ci tin, gip nh trng p ng cc tiu chun AUN-QA.
Cc gii php thu hp khong cch cn c thc hin trc khi
tin hnh vit v r sot bo co TG.
- 72 -
Giai on "Kim tra" lin quan n vic thm nh bo co TG v r
sot hot ng BCL; thu thp kin phn hi ci tin. Cn thnh
lp mt nhm c lp thm nh mc p ng ca bo co
TG v h thng BCL so vi yu cu ca b tiu chun AUN-QA.
Nhm ny cn xut nhng khuyn ngh ci tin bo co TG v
thu hp chnh gia hot ng BCL ti n v vi yu cu ca
b tiu chun.
Giai on "Ci tin" bao gm vic thc hin cc khuyn ngh c
a ra trong giai on "Kim tra" cng nh hon thin bo co TG
trc khi ph bin ni dung bo co TG n cc bn lin quan v
chun b sn sng cho nh gi ngoi.
3.4 Bo co TG
Cng tc TG thng ko di t 9 thng n 1 nm. Thi gian
hon thnh ph thuc vo mc sn sng ca d liu/thng tin,
mc pht trin v b dy lch s ca nh trng, khoa hay b
mn. Mt yu cu quan trng khi bt u trin khai cng tc ny l
n v qun l, nhm cng tc v cn b, GV phi hiu r v c
cch nhn nhn chung v ti liu hng dn nh gi cht lng
cp chng trnh theo AUN-QA v b tiu chun AUN-QA. Nh
trng cn t chc tp hun v ph bin thng tin. Bo co TG
l sn phm ca hot ng TG. Bo co cn c vit mt cch
khch quan, trung thc v y theo Danh mc cc tiu chun
nh gi cht lng cp chng trnh theo AUN-QA (xem Ph lc
A).
Bo co TG l sn phm kt thc qu trnh TG. vit c mt
bo co TG tt i hi nhiu thi gian v k nng. Sau y l mt
s hng dn c th vit c mt bo co TG tt:
Bo co TG trnh by hot ng TG ca n v. V th,
bo co khng ch m t m cn phi phn tch. Bo co
cn a ra nh gi v nhng vn cn tn ti, ng thi
trnh by nhng gii php gii quyt nhng tn ti ny.
Nn s dng b cu hi chn on c trnh by trong B
- 73 -
tiu chun AUN-QA khi vit phn ny.
V l hot ng TG nn bo co TG l ti liu rt quan

trng i vi on nh gi ngoi. Cu trc ca bo co nn
da trn B tiu chun v Danh mc tiu ch nh gi ca
AUN-QA.
Cn lm r nhng cng c v c ch BCL c trin khai

v qun l nh th no, ng thi cp n thi gian, a
im v ngi chu trch nhim trin khai/qun l cc cng
c v c ch ny, nhm p ng yu cu ca B tiu chun.
iu ny s gip kt ni cc thng tin lin quan li vi nhau.
Ch trng vo cc thng tin v d liu (minh chng khch

quan) lin quan trc tip n b tiu chun. Bo co phi
chnh xc v trung thc. Nhng xu hng v thng k cho
thy thnh qu v thc trng hot ng ca n v cn c
th hin trong bo co. Cn c bit ch trng cc d liu
nh lng. Cch thc trnh by d liu ng vai tr quan
trng trong vic gip ngi c hiu ng cc d liu. Cn
chun ha cc d liu nh s lng SV, GV, t l GV/SV, t
l tt nghip,
Bo co TG l khi im cho hot ng phi hp ci tin

cht lng gia y ban r sot v khoa. y cng l ti liu
phc v cho hot ng nh gi lin trng. Khi tin hnh
TG, nh trng nn t xy dng b tiu chun ring, tuy
nhin cng phi xem xt nhng tiu chun bn ngoi v d
nh ca mt t chc kim nh. Khi phn tch cht lng
ca trng, cn tm kim cc minh chng cho thy mc
p ng ca trng i vi yu cu ca b tiu chun. Nu
trong nc hay khu vc khng c b tiu chun chnh thc
no khc th c th tham kho v i snh B tiu chun
AUN-QA c cp trong ti liu ny.
- 74 -
Bo co TG nn c dch sang ngn ng m cc nh
gi vin c th hiu c (v d ting Anh). Nn cung cp
mt bng danh mc cc thut ng v t vit tt c s
dng trong bo co.
Bo co TG l sn phm kt thc qu trnh TG, gp phn xy

dng k hoch ci tin cht lng trong nhng nm tip theo. Bo
co cng c th c s dng lm ti liu phc v cho hot ng
kim nh hoc nh gi lin trng.
Ni dung mt bo co TG bao gm:
Phn 1: Gii thiu

Tm lc bo co TG
Qu trnh thc hin TG: cch thc thc hin v nhng
ngi tham gia
M t tng quan v trng, khoa v b mn: tm tt qu
trnh BCL, s mng, tm nhn, mc tiu v chnh sch cht
lng ca trng; m t s lc v khoa v b mn.
Phn 2: B tiu chun AUN-QA
phn ny, nh trng v khoa hay b mn TG mc p ng
ca n v so vi yu cu ca b tiu chun AUN-QA. Cu trc ca
phn ny nn xy dng da trn cc tiu chun c trnh by trong
Danh mc cc tiu chun nh gi cht lng cp chng trnh theo
AUN-QA.
Phn 3: Phn tch im mnh, im yu
Tm tt cc im mnh: tm tt cc yu t m khoa TG l
im mnh ca mnh v nhn mnh vo nhng im m
n v t ho.
Tm tt cc im yu: trnh by nhng yu t m khoa/b
mn cho l im yu v cn ci thin.
Hon tt Bng im TG theo Danh mc cc tiu chun
- 75 -
nh gi cht lng cp chng trnh theo AUN-QA trnh
by Ph lc A.
K hoch ci thin: Cc thng tin c trnh by trong phn
ny cn gn vi cc tn ti c trnh by trong phn TG
v cn a ra k hoch hnh ng ci thin cc im tn
ti ny.
Phn 4: Ph lc
Danh mc cc thut ng v t vit tt, cc vn bn v minh chng.
3.5 Chun b nh gi cht lng

thc hin hot ng nh gi cht lng cn phi c s chun b
tt. Nh trng cn xem xt cc ngun lc sn c v chun b nhn
s trc khi tin hnh nh gi. Khu chun b bao gm vic ph
bin bo co TG v cc ti liu khc, i ng n tip on, i
tng phng vn, on nh gi, hu cn v cc th tc hnh
chnh khc,
Trc khi gi ngh nh gi cht lng, cn b qun l hay
trng nhm TG cn ph bin ch trng ca nh trng n tt
c cc bn lin quan. iu ny gip m bo nhng ngi tham gia
hiu l do v mc tiu ca hot ng nh gi, t c s cam kt
v ng thun i vi t nh gi. Cc nhm chuyn trch cng
cn c thi gian chun b cho hot ng nh gi.
Mc ch ca hot ng nh gi khng phi l xp hng m
ci tin lin tc h thng BCL. Hot ng nh gi c trin khai
ch yu da trn cc minh chng khch quan, v vy, nh trng
cn chun b mt bo co TG tt cng nh tt c cc ti liu v h
s quan trng phc v hot ng nh gi. Thng tin v trng v
chng trnh cng cn c chun b v trnh by vi on nh
gi, qua gip cc nh gi vin c ci nhn tng quan v lch s,
chnh sch, tm nhn, s mng ca trng v CTT. Bo co TG
v cc ti liu quan trng cn c dch sang ngn ng m on
nh gi c th hiu c. Trng cn sp xp mt thng dch vin
c th h tr trong thi gian nh gi, nu cn. Bo co TG cn
- 76 -
c gi n on nh gi tr nht t 1,5 n 2 thng trc thi
im nh gi chnh thc.
tin hnh hot ng nh gi, nh trng cn tp hp cc nhn
s gm i din ban gim hiu nh trng, ban ch nhim khoa/b
mn, nhm cng tc TG, hng dn vin hoc thng dch vin.
Cc i din ca ban gim hiu trng, lnh o khoa phi cam kt
v h tr cho hot ng nh gi, ng thi gii thiu tm tt thng
tin v trng, khoa v CTT. Nhm cng tc TG cn c mt
lm r thng tin trong bo co TG v cng ng vai tr u mi lin
lc cho t nh gi.
Nh trng cn b tr sn ngi hng dn a nh gi vin
n a im t chc cng nh chun b sn h thng vn bn, h
s minh chng. Hng dn vin s l cu ni gia on nh gi
vi cn b, GV ca trng/khoa. Thng dch vin c th tham gia
dch cc ti liu, cc cu hi phng vn hoc cu tr li.
n v c nh gi cn chun b v thng bo trc cho ngi
tham d phng vn v hot ng nh gi. Cn chia s vi h
ngha v mc ch ca t nh gi. Cn mi cc cn b ch cht
v y i din GV, SV tham gia vo cc phin lm vic trong
hot ng kho st chnh thc. Ngoi ra, cng nn mi cc i
tng bn ngoi khc tham gia tr li phng vn nh cu SV, nh
tuyn dng,
i vi hot ng nh gi ni b, trng c th mi cc chuyn gia
t nhng khoa, ngnh ln cn. Tuy nhin, nhng chuyn gia ny cn
p ng mt s iu kin sau:
Phi thc hin hot ng mt cch c lp;
Khng c xung t li ch vi khoa, khng c trc li t
nhn xt ca mnh;
Cn c s ng t khoa c nh gi.
Nh trng cng c th mi cn b ngh hu v trn thc t h
c lp vi khoa hn (v cng c nhiu thi gian hn). Tuy nhin,
- 77 -
chng ta cng cn mi cc nh gi vin ang cng tc trong cng
lnh vc v kin thc ca h c cp nht.
Ty thuc vo hnh thc v quy m ca hot ng nh gi, mt
on nh gi ngoi c th gm 2-5 thnh vin. Cc thnh vin ca
on c th bao gm:
Trng on: phi hon ton c lp v khng c mi quan
h no vi n v ang c nh gi. Trng on khng
nht thit phi l chuyn gia cng lnh vc, nhng cn c
kinh nghim qun l c s gio dc i hc v kinh nghim
xy dng h thng BCL trong gio dc i hc.
Hai chuyn gia v lnh vc c nh gi.
Mt chuyn gia t th trng lao ng hoc t cc hip hi
ngh nghip.
Mt chuyn gia nc ngoi (nhng v t nh gi c
thc hin bng ngn ng a phng, nn thnh vin ny
phi thng tho ngn ng a phng).
Mt chuyn gia v gio dc hay hot ng o to.
Khi la chn nh gi vin, bn cnh trnh hc vn, chng ta cn
xem xt nng lc v cc phm cht c nhn cng nh kinh nghim
lm vic/ging dy ca h. Ngoi ra, cc nh gi vin cng cn
c trang b kin thc v k nng chuyn su v h thng qun l
cht lng lin quan n cc ch sau:
Cht lng v BCL ni chung.
Cc hng dn v tiu chun nh gi AUN-QA.
Cc m hnh v khung BCL gio dc khc.
Trng on nh gi cn phi c kin thc v k nng lnh o

cn thit c th iu hnh hot ng nh gi mt cch hp l v
hiu qu. Bn cnh , nh gi vin cn c mt s t cht ring
gp phn thc hin thnh cng cng tc nh gi. nh gi vin
phi l ngi c o c, ci m, i ngoi tt, bit quan st, nm
- 78 -
bt nhanh, linh hot, bn b, quyt on v c kh nng lm vic c
lp. Nhng kin thc v k nng cn thit cng nh phm cht ring
s c s dng hiu qu nu kt hp c vi cc yu t v o
to, kinh nghim lm vic, kinh nghim t cc lp tp hun nh gi
vin v cc t nh gi. Nhng "nhm nng lc" ny c th c
chun ha thng qua mt s yu t nh: trnh hc vn ti thiu, s
nm kinh nghim lm vic cn thit v s ln ti thiu tham gia cc
on kim ton hoc nh gi.
nh gi vin c tuyn chn cn c nhng kin thc v k nng

cn thit lin quan n cht lng v BCL, b tiu chun AUN-QA
v cc hng dn nh gi cht lng theo AUN-QA, k thut v k
nng nh gi. Nu khng, nh gi vin cn c o to thm.
Ni dung o to nn bao gm:
Cht lng v BCL gio dc i hc.
B tiu chun v hng dn nh gi theo AUN-QA.
T chc hot ng TG.
Vit v r sot bo co TG.
Quy trnh nh gi cht lng.
Phng vn cc bn lin quan.
Vit cc bo co phn hi.
i ng t chc hot ng nh gi cn quan tm n cng tc hu

cn v cc cng vic khc nh:
Phng lm vic/phng vn:

- Phng ln dnh cho cc phin khai mc/b mc v s lng
ngi tham gia ng;
- Phng cho cc phin phng vn;
- 79 -
- Phng lm vic ring nh gi vin c th tho lun v vit
bo co nh gi ngoi;
Quan st vin - ngi mun tm hiu v cch thc trin khai

hot ng nh gi;
Tham quan c s vt cht: sp xp cho cc nh gi vin

tham quan mt s ni nh: th vin, phng th nghim,
ging ng, y l mt ni dung trong hot ng nh
gi;
Thit b my tnh/c s vt cht h tr vic trnh by ti cc

phin hp khai mc v b mc;
My photocopy/my in;
Gii kht/cc ba n;
Phng tin i li/a n sn bay;
Ch .
3.6 Quy trnh nh gi cht lng

Hnh 3.3 tm tt vic p dng chu trnh PDCA (cn c gi l chu
trnh Deming) trong nh gi cht lng cp CTT, cp c s gio
dc v h thng BCL bn trong.
- 80 -
Hnh 3.3p dng chu trnh PDCA trong nh gi cht lng theo
AUN-QA
3.6.1 Giai on lp k hoch (Plan)

Giai on lp k hoch bao gm:
Cc hnh thc nh gi;
on nh gi;
K hoch v lch trnh nh gi.

bc lp k hoch, nh trng cn la chn loi nh gi v mi
loi c trin khai vi mc ch v c yu cu khc nhau v chuyn
gia. AUN trin khai 3 loi hnh nh gi cht lng bao gm: cp c
s gio dc, h thng BCL bn trong v cp CTT.
on nh gi s c Ban th k AUN la chn da trn cc tiu
chun nh: trnh , kinh nghim v kh nng ngn ng. Mi on
nh gi c ti thiu 2 thnh vin t cc trng i hc khc nhau.
- 81 -
Trng on nh gi cn phn cng c th vai tr, nhim v trc,
trong v sau khi nh gi cho mi thnh vin ca on.
Trng on nh gi s l ngi lnh o on nh gi, t chc
cc bui hp tr b, phn cng vai tr, cc lnh vc/tiu chun nh
gi v m bo thng nht kt qu nh gi ca cc thnh vin trong
on. Nhn chung, mi nh gi vin cn thc hin cc vic sau:
Chun b k hoch v danh mc cc ni dung cn nh gi.
Trao i v lm r cc yu cu nh gi.
Lp k hoch v thc hin cc nhim v c giao mt
cch hiu qu.
Quan st nh gi CTT, quy trnh, c s vt cht v
hot ng ci tin cht lng.
Vit bo co kt qu nh gi.
Lu tr v bo mt cc ti liu lin quan n nh gi.
Trc khi kho st chnh thc, nh gi vin cn phi kim tra chnh
xc ngy, gi, a ch v a im nh gi cho mi hot ng trong
t nh gi. Hot ng nh gi thng c thc hin ti khun
vin trng i hc, to iu kin thun li cho vic tip cn cc ti
liu, tham quan c s vt cht, gp g GV v cn b h tr. Cc
cuc phng vn nn c t chc theo hnh thc tho lun bn trn,
khng nn t chc ging nh mt lp hc hoc s dng phng qu
rng. Khi phng vn cn b hay GV, trong phng nn c sn cc ti
liu lin quan nhm d dng thc hin cc xc minh khi cn thit.
nh gi vin cn bit cc thng tin chi tit v u mi lin lc ca
trng i hc v Ban th k AUN c th lin h trc, nu cn.
Ngoi ra, cn bit danh sch cc nh gi vin trong on v thng
nht vai tr ca cc thnh vin on. Cn chc chn rng cc bo
co TG c gi t nht t 1,5 - 2 thng trc ngy nh gi chnh
thc, c th chun b cho hot ng nh gi da trn h s.
- 82 -
Mt t nh gi thng ko di 03 ngy, gm cc ni dung chnh
sau:
Phin khai mc
- Trnh by tng quan v n v c nh gi.
Phng vn (trng khoa, trng b mn, ch nhim chng
trnh, GV, cn b h tr, SV, cu SV v nh tuyn dng)
Tham quan (phng hc, phng th nghim, phng hi tho,
th vin, c s vt cht v trang thit b khc)
nh gi v chun b bo co
Gii lao, n tra v n ti
Phin b mc
- Trnh by kt qu nh gi s b
Hnh 3.4 trnh by Mu mt chng trnh nh gi
Ngy/gi Hot ng
Ngy 0
n nh gi vin v i din Ban th k AUN
Ngy 1
09.00 - 09.30 Khai mc
09.30 - 09.45 Ngh gii lao

09.45 - 10.00 Trng khoa gii thiu tm tt v khoa
10.00 - 11.30 Phng vn cc cn b ch cht ca khoa: trng
b mn v ch nhim chng trnh v nhm vit
bo co TG
11:30 - 13:00 Tham quan c s vt cht: phng th nghim,

phng hc, th vin, phng my tnh
13:00 - 14.00 n tra
- 83 -
14.00 - 15.30 Phng vn GV khoa
15.30 - 15.45 Ngh gii lao
15.45 - 17.00 Phng vn cn b h tr
17.00 tr i n ti
Ngy 2
08.30 - 10.00 Phng vn SV
10.00 - 10:15 Ngh gii lao
10.15 - 11.30 Phng vn cu SV

11.30 - 13.00 Phng vn nh tuyn dng
13.00 - 14.00 n tra

14.00 - 17.00 Hp on xc minh li cc thng tin v/hoc
chun b ni dung trnh by kt qu nh gi s
b
17:00 tr i n ti (t do)
Ngy 3
09.00 - 11.00 Trnh by kt qu nh gi s b
11.00 - 11.30 B mc
11.30 - 13.00 n tra v chia tay on nh gi
Hnh 3.4Mu chng trnh nh gi theo AUN-QA
3.6.2 Giai on trin khai (Do)

Giai on trin khai bao gm hot ng nh gi da trn h s v
kho st chnh thc.
nh gi da trn h s
nh gi da trn h s l tin cho hot ng kho st chnh
- 84 -
thc. y l hot ng nh gi s b v h thng BCL da trn
bo co TG v h s, ti liu do khoa cung cp. Bc ny gip
nh gi vin xy dng k hoch nh gi. Mu k hoch nh gi
theo AUN-QA (xem Ph lc B) c xy dng phc v cho hot
ng ny. nh gi da trn h s cn thc hin cc cng vic sau:
Lm r bo co TG v hot ng BCL ti n v.
Xc nh im mnh v im yu ca cng tc BCL.
Xc nh chnh gia yu cu ca B tiu chun AUN-
QA v mc p ng ca n v.
Xc nh nhng im cn ci thin.
D tho nhng cu hi phng vn cc bn lin quan.
Xc nh ngun minh chng cn xc thc.
Mc ch ca vic lp k hoch nh gi l thu thp cc minh chng
v thc trng ca n v p ng yu cu ca b tiu chun AUN-
QA. K hoch cn bao gm:
Ngun thng tin v minh chng.
Chin lc thu thp cc minh chng cng nh cch xc
nh cc ti liu v h s cn kim tra. Chin lc c th
bao gm nhiu cch thc nh: phng vn, tham quan c s
o to, nghin cu ti liu, truy cp trang thng tin in
t,
Xc nh i tng cn phng vn v lch phng vn cng
nh k hoch tham quan trng.
Chun b cu hi cn thit thu thp cc minh chng.
Bo co TG l ti liu quan trng nht khi thc hin nh gi da
trn h s. Bo co ny cn c gi cho cc nh gi vin trc
t nh gi chnh thc, cung cp cho on nh gi thng tin tng
quan v trng, khoa, b mn v chng trnh c nh gi. Bo
co TG cn cp n tt c cc tiu chun c lit k trong
danh mc cc tiu chun nh gi AUN-QA. Nu c tiu chun no
- 85 -
khng c m t trong bo co TG, cc nh gi vin nn lin lc
vi i din ca nh trng lm r. Cn xc nh thng tin v ti
liu c cp trong bo co TG v xc minh li chng thng
qua cc ti liu thc t trong qu trnh kho st chnh thc.
Chu trnh PDCA l mt cng c tt lp k hoch nh gi. Chng
ta c th xy dng cc cu hi ng vi tng giai on ca chu trnh
PDCA (xem Hnh 3.5).
Hnh 3.5 p dng chu trnh PDCA trong vic xy dng cu hi
V d, giai on lp k hoch (Plan), cc cu hi v ci g, khi no

v ti sao c th c s dng xc nh cc mc tiu v quy trnh
ca nh trng/khoa, t a ra cc nhn nh da trn cc
hng dn cng nh tiu chun v cc chnh sch ca AUN-QA.
giai on trin khai (Do), cu hi c th xoay quanh cch thc hin
v nhng ai c lin quan. giai on kim tra (Check), c th xy
dng cc cu hi lin quan n quy trnh gim st v o lng cht
lng. Cui cng, giai on ci tin (Act), nh gi vin c th
chun b cc cu hi v hot ng ci tin lin tc ca nh trng.
- 86 -
Hy s dng k thut t cu hi 5Ws (why, what, where, who and
when - ti sao, ci g, u, ai v khi no) v 1H (how - lm th no)
khi thc hin phng vn.
Ph lc B c xy dng h tr cho hot ng nh gi da trn
h s v lp k hoch nh gi. Ph lc C cung cp v d c th v
cch s dng Ph lc B.
Kho st chnh thc
Hot ng kho st chnh thc hoc nh gi thc a bao gm
phin hp khai mc vi s tham gia ca i din ban gim hiu v
cc cn b ch cht ca nh trng. Phin khai mc s c phn
trnh by gii thiu tng quan v trng v CTT. Tip theo , on
nh gi s phng vn cc bn lin quan. Hot ng tham quan c
s vt cht ca khoa/trng s c b tr gia cc phin phng
vn hoc trc khi phng vn. Hot ng kho st s kt thc vi
phin hp b mc.
t kho st chnh thc nn c bt u bng phin hp khai mc
vi i din lnh o trng vi mc ch:
Gii thiu vi nh trng cc thnh vin ca on nh gi;
Thit lp cc knh thng tin lin lc chnh thc gia on
nh gi v nh trng;
Trnh by phm vi v mc tiu ca t nh gi;
Lm r cc chi tit ca k hoch nh gi v lch trnh lm
vic;
Nghe nh trng gii thiu v trng v chng trnh c
nh gi (thng thc hin thng qua cc bi trnh by).
Trng on nh gi thng bt u pht biu nh sau:
- 87 -
Xin cho Qu Thy/C. Ti l XXX v ng nghip ca ti l ng/B
YYY. Chng ti l on nh gi ngoi n t Mng li Cc trng
i hc ng Nam (AUN).
Theo yu cu ca qu trng, chng ti rt hn hnh c tham gia

nh gi cht lng cp chng trnh theo Hng dn v B tiu
chun AUN-QA. Phm vi nh gi s bao gm chng trnh XXX ti
khoa ABC. Chng ti s xem xt cc hot ng c lin quan n
chng trnh ny.
Hot ng nh gi s c trin khai theo k hoch thng nht

vi nh trng. Nu c bt k thay i no, qu trng vui lng
thng bo cho on nh gi. Hot ng nh gi s din ra trong
khong thi gian 3 ngy.
Phin b mc s c t chc vo ngy cui cng ca t nh gi,

khi chng ti s trnh by kt qu nh gi s b.
Trc khi tip tc chng trnh, xin hi qu trng c cu hi no
khng? (Dng mt lc).
Xin trn trng cm n v sau y xin mi nh trng gii thiu cc

cn b tham d bui lm vic hm nay.
Phng vn
Hot ng phng vn cc bn lin quan thng c nh trng
lin h v sp xp trc t kho st chnh thc. u tin v xuyn
sut t kho st chnh thc, on nh gi s trao i vi nhm vit
bo co TG xc minh nhng im cha r trong bo co TG.
Phin phng vn SV l ngun cung cp rt nhiu thng tin cho on
nh gi. Tuy nhin, thng tin ghi nhn t phin phng vn cn c
xc minh v i chiu vi thng tin do GV cung cp. Phin phng
vn SV ng vai tr rt quan trng trong vic gip on nh gi hiu
- 88 -
r hn v ti trng hc tp, cht lng i ng GV, cht lng ca
chng trnh ging dy, cht lng c s vt cht,
SV c th pht biu t do v thoi mi th cn b GV khng
nn tham d phin phng vn ny. S lng SV tham gia phng
vn khong t 5 ngi mi kha o to l l tng nht. Tt
nht nn sp xp 5 SV nm th nht, 5 SV nm th hai v th ba
v 5 SV sp tt nghip. SV c mi tham gia phng vn phi
mang tnh i din. Vic la chn SV tham gia phng vn phi
tun theo cc yu cu nu trong ti liu "Guidelines for AUN-QA
Assessment and Assessors". Cc nh gi vin cn c cung
cp mt danh sch vi cc thng tin chi tit v SV tham gia phng
vn bao gm: h tn, kha,
Phin phng vn i ng GV thng c s dng trao i v
ni dung CTT, kt qu hc tp mong i, phng php dy v hc,
hot ng kim tra-nh gi SV, S lng GV tham gia tr li
phng vn khng nn qu 25 ngi. Cc phin phng vn khc c
th bao gm hi ng ngnh/nhm thit k CTT v hi ng kho
th ca Khoa. Trong phin phng vn vi hi ng ngnh, nhng vn
v tnh cp nht ca chng trnh cng nh vic hoch nh v
trin khai cng tc i mi o to s c on nh gi ch trng.
Trong khi , phin phng vn hi ng kho th s tp trung vo
vic BCL v cng tc t chc thi c v vn bng ca khoa.
Cc phin phng vn nh tuyn dng v cu SV s cung cp cho
on nh gi nhng thng tin hu ch v cht lng SV tt nghip
v s ph hp ca CTT. Ngun thng tin hu ch ny s gip cho
nh trng ci thin cc quy trnh, h thng, c s vt cht, chng
trnh ging dy
Trong mi phin phng vn, nh gi vin thc hin cc th tc sau:
thng bo mc ch ca bui phng vn, thu thp thng tin c bn v
ngi c phng vn v tin hnh phng vn.
Mc tiu ca phng vn l:
- 89 -
Thu thp thng tin v minh chng
Lm r v xc minh bo co TG v cc hot ng thc t
To c hi cho ngi c phng vn trnh by bc tranh

y v cc vn ca CTT
nh gi vin cn ni t v lng nghe nhiu v mc ch ca cuc
phng vn l m bo mt ci nhn cng bng v khch quan cho
t nh gi. chun b cho cuc phng vn, nh gi vin cn
xem xt cc kha cnh sau:
Hiu i tng c phng vn;

- Ngn ng;
- Trnh hc vn;
- Chuyn ngnh hoc lnh vc chuyn mn;
Chun b cc cu hi;
- Tp trung vo cc tiu chun nh gi;
- t cc cu hi khch quan trnh thin v;
- S dng k thut t cu hi m (5Ws v 1H) khai thc
thng tin;
- S dng cu hi ng xc nhn thng tin;
- Qun l thi gian c th bao qut y cc tiu chun v
phng vn tt c cc i tng tham d.
Quy trnh phng vn gm ba bc sau:
Gii thiu
t cu hi
Kt thc
bc gii thiu, cn thc hin cc hot ng sau:
Gii thiu on nh gi
- 90 -
Gii thch mc ch ca bui phng vn
To s thoi mi cho i tng c phng vn
Nm c thng tin c bn ca ngi tr li phng vn (v
d nh thm nin cng tc/hc tp, v tr hin ti, phm vi
cng vic), nu cn thit.
bc t cu hi, cn lu nhng vn sau:
S dng ngn t v ng iu khin ngi c phng vn
cm thy yn tm v c tn trng
m bo vi ngi c phng vn rng nhng thng tin
trao i s c bo mt nghim ngt v khng c thng tin
no quy trch nhim cho bt c c nhn c th no
Dn dt cc cuc tho lun
Ghi ch
Lm vic ng theo lch trnh
Kim sot thi gian
t cu hi hiu qu:
Khng nn t mt lc qu nhiu cu hi, thay vo ch
t tng cu hi mt. Hy cho ngi c phng vn c
thi gian tr li trc khi chuyn sang cu hi tip theo
S dng cu hi m khai thc thng tin
S dng cc cu hi ng xc nhn li thng tin
Trnh cc cu hi gi
S dng t ng khch quan. Trnh nhng t nh khng
bao gi, xu, tt, lun lun, yu km,
bc kt thc phng vn, cn thc hin cc hot ng sau:
Hi xem ngi c phng vn c mun b sung thm
thng tin g na khng. iu ny lm tng tnh ch ng ca
- 91 -
h trong phin phng vn v cng l c hi ngi c
phng vn c th cung cp thm nhng thng tin quan trng
nm ngoi d kin ca on nh gi.
Cm n ngi c phng vn.
Bn k thut c bn lng nghe ch ng l:
1. Nhn li vn . Nhc li ca ngi c phng vn vi
cch din t khc. Phi din t li mt cch kho lo h
cm thy khch l v tip tc trnh by.
2. Tn dng cc khong lng. Khong im lng trong mt cuc
hi thoi c th lm cho ngi tham gia cm thy khng thoi
mi. Tuy vy, khng phi lc no cng cn lp y nhng
khong lng . Hy phn bit gia khong lng tch cc v
khong lng tiu cc khi ngi c phng vn ang suy
ngh. Nu l s im lng tiu cc do ngi c phng
vn bi ri khng tr li c cu hi th nh gi vin cn h
tr h.
3. Ghi nhn. Hy cho nhng ngi c phng vn thy rng
bn ang lng nghe khi h ni. Bn c th s dng cc t
nh "vng", "ti hiu", "Um ... m". Bn cng c th dng nh
mt hay ci gt u m khng cn ngt li ngi c
phng vn mt cch khng cn thit.
4. S dng cu hi m. S dng cc cu hi khch l ngi
c phng vn suy ngh su xa hn thay v ch tr li ngn
gn "c" hay "khng". Nhng cu hi ng thng ct lung
suy ngh ca ngi tr li phng vn, iu ny khin h c
cm gic ang b thm vn v chuyn sang th phng th.
Minh chng khch quan

Cn thu thp y minh chng cho tt c cc vn lin quan n
cc mc tiu v phm vi nh gi. Nn dng danh mc kim tra khi
thu thp minh chng. Minh chng nn c thu thp thng qua cc
hot ng sau:
- 92 -
Phng vn
Kim tra ti liu/ h s (bn giy v bn in t)
Quan st cc hot ng v c s vt cht

Tham quan
S dng cc phng php thng k nh chn mu tng
hiu qu trong qu trnh nh gi. Tuy nhin, mu phi
mang tnh cht i din khch quan cho lnh vc xem xt.
Tham quan c th c sp xp vo gia cc phin phng vn hay
trc khi bt u phng vn. Ni dung tham quan thng bao gm
thm ging ng, lp hc, phng th nghim, nh xng, phng
thc hnh, th vin v phng my tnh. Cn c bit ch n mi
trng ti cc c s, iu kin ca cc trang thit b v cng c,
cng tc gi v sinh v bo tr c s vt cht, trang thit b. Vic
tham quan cng gip cho cc nh gi vin c c hi kim chng
li nhng nhn nh hay lm r bo co TG thng qua vic trao i
vi cc cn b h tr.
3.6.3 Giai on kim tra (Check)

Giai on kim tra c hai cng vic l chun b bo co v trnh by
cc kt qu nh gi s b.
Vo giai on cui ca t nh gi, trc khi chun b bo co
chnh thc, on nh gi c th yu cu t chc mt cuc hp vi
i din lnh o trng/khoa v cc b phn chc nng c lin
quan n chng trnh.
Mc ch ca cuc hp l:
Trnh by kt qu nh gi s b cho nh trng bit
m bo nh trng hiu r cc kt qu nh gi
To c hi nh trng cung cp thm thng tin cho cc
vn cn cha r
- 93 -
Kt lun v t nh gi.
Cuc hp ny l mt phn ca giai on kim tra, gp phn gip
nh gi vin chun b bo co nh gi mt cch khch quan v
ph hp vi thc t. N gip cho nh gi vin v trng/khoa c c
hi lm sng t nhng nghi vn v hiu r hn v cc quy trnh
BCL v mc p ng ca nh trng i vi cc cc tiu chun
AUN-QA. N cng gip xc nh v i n s ng thun v cc lnh
vc cn ci tin, ng thi to ng lc thc y nh trng ci tin
h thng BCL. Cc thng tin trao i qua li hai chiu trong Giai
on Kim tra s gip nh trng d tip nhn nhng nhn nh ca
on nh gi hn v gip xy dng mi quan h gn gi, bn vng
gia nh gi vin v nh trng.
Bo co nh gi ngoi
Mc tiu ca bn bo co nh gi ngoi l:
Trnh by kt qu nh gi da trn hng dn v tiu
chun AUN-QA
Cc im mnh ca trng/khoa/CTT
Cc lnh vc cn ci thin.
Hnh 3.6 m t cc bc chun b cho bo co nh gi:
- 94 -
Hnh 3.6Cc bc xy dng bo co nh gi
chun b mt bn bo co ng tin cy v khch quan, on nh

gi phi xc minh nhng minh chng thu thp c v phi thng
nht v nhng im mnh v im yu ca cc hot ng BCL ti
trng. Tip theo l xc nh chnh gia thc tin hot ng
ca trng/khoa so vi yu cu ca b tiu chun AUN-QA v a
ra khuyn ngh v nhng mt cn ci thin. Da trn nhng nhn
nh c kt sau nh gi, on nh gi phi xc nh v ng
thun v kt qu nh gi cng nh mc p ng ca chng
trnh i vi yu cu ca b tiu chun AUN-QA. Nu c bt ng,
cn gii quyt thng qua nhng minh chng thc t v khch quan;
i snh vi nhng thc tin tt nht. Cn cn bng im s ca cc
tiu ch c cng vn m bo c tnh nht qun ca kt qu
nh gi.
- 95 -
Thang im 7 c s dng trong hot ng nh gi cht lng
theo b tiu chun AUN-QA. N l cng c gip cho trng i hc
v cc nh gi vin xc lp im nh gi v xc nh mc p
ng ca nh trng i vi cc yu cu ca b tiu chun AUN-QA.
Thang o 7 im c m t di y:
Mc
M t
im
Hon ton khng y , cn ci tin ngay

Hot ng BCL c trin khai khng p ng yu cu
1 ca tiu chun/tiu ch. Khng c k hoch, ti liu, minh
chng hay kt qu c sn. Cn thc hin ngay cc hot
ng ci tin.
Khng y v cn ci tin
Hot ng BCL ng vi yu cu ca tiu chun/tiu ch
2 mi c trin khai bc lp k hoch hoc cha y ,
cn phi ci tin nhiu. C rt t ti liu, minh chng v hot
ng ny. Thnh qu ca hot ng BCL cn hn ch.
Khng y nhng ch cn ci tin nh

Hot ng BCL ng vi yu cu ca tiu chun/ tiu ch
c hoch nh v trin khai, tuy nhin cn c nhng ci
3 tin nh c th p ng y yu cu ca tiu
chun/tiu ch. C cc vn bn lin quan n hot ng
nhng cha c minh chng r rng v vic p dng hiu
qu cc vn bn . Thnh qu ca hot ng BCL cha
nhiu hoc cha nht qun.
y nh mong i (p ng yu cu ca tiu chun

AUN-QA)
4 Hot ng BCL ng vi yu cu ca tiu chun/tiu ch
c trin khai y v c minh chng v vic trin
khai. Thnh qu ca hot ng BCL nht qun v ph hp
vi mong i.
Tt hn mong i (vt yu cu ca tiu chun AUN-

5
QA)
- 96 -
Hot ng BCL c trin khai tt hn so vi yu cu ca
tiu chun/ tiu ch. Minh chng cho thy hot ng c
trin khai mt cch hiu qu. Hot ng BCL t kt qu
tt v c xu hng tip tc i ln.
Hnh mu v cht lng

6 c coi l hnh mu v cht lng. Minh chng cho thy
hot ng ny c trin khai hiu qu. Hot ng BCL
t kt qu rt tt v c xu hng tip tc i ln.
Xut sc (hng u th gii, ng cp quc t)

7 c nh gi xut sc hoc t chun quc t. Minh chng
cho thy hot ng ny c trin khai mt cch sng to.
Hot ng BCL t kt qu xut sc v c xu hng ci
tin vt tri.
Nn lm trn s khi nh gi mc im t c ca cc tiu ch v

tiu chun.
im nh gi tng kt c tnh da trn im trung bnh ca 11
tiu chun v lm trn n mt s thp phn.
Trc khi trnh by kt qu nh gi s b vi i din lnh o nh
trng, on nh gi cn lm r cc nghi vn v thng nht cc lnh
vc cn ci tin vi cc cn b ch cht ca khoa hay b mn c
nh gi. Bo co khng nn mang tnh phn xt. Cc nhn nh ca
on cn c cn c v ch ra tm quan trng ca quy trnh hay vic
trin khai. S dng Ph lc D - mu trnh by kt qu nh gi cp
chng trnh theo AUN-QA chun b bo co nh gi.
Khi vit bo co phn hi, nh gi vin thc hin theo cc hng
dn sau y:
Thng tin phn hi cn:
- Khch quan;
- Da trn minh chng;
- 97 -
- Mang tnh khuyn ngh;
- Mt phn ca qu trnh "hc hi".
Thng tin phn hi khng c:
- Ch nho;
- Manh tnh cht mnh lnh;
- Khng ghi nhn nhng n lc chung ca khoa/trng;
- B qua cc thnh qu t c.
Ni dung phn hi tt gp phn quyt nh tnh hiu qu ca t
nh gi. N gip nh trng nhn ra c mc p ng ca
n v i vi yu cu ca b tiu chun AUN-QA.
y cng l thng tin phn hi v cc lnh vc cn ci thin cho nh
trng. phn hi thng tin mt cch hiu qu, nh gi vin cn:
S dng cu ch r rng, n gin, ng ng php v y
. iu ny gip tit kim thi gian hiu r vn .
Trnh s dng nhng thut ng hoc t vit tt.
Mang tnh nh hng: S dng ging vn tch cc. Cc
nhn nh v khuyn ngh v lnh vc cn ci tin cn c
trnh by c th v ng vi ni hm tiu chun/tiu ch.
Khng s dng cu mnh lnh. Nu r kt qu quan st v
nh gi.
Phin hp b mc thng c iu hnh bi trng on nh
gi. Di y l mt v d v pht biu ca trng on trong phin
b mc:
"Knh tha qu Thy/C, thay mt on nh gi, ti mun gi li

cm n ti qu trng v i ng cn b, GV ca trng v s hiu
khch v nhng h tr m qu v dnh cho chng ti trong sut
thi gian nh gi. Chng ti rt thch bu khng kh lm vic thn
thin trong thi gian va qua.
Trc tin, ti xin nhc li hot ng nh gi ny c thc hin
- 98 -
da trn cc hng dn v b tiu chun AUN-QA. Hot ng nh
gi c thc hin da trn k hoch c xc lp trc, trong
bao gm vic xem xt mt s hot ng mang tnh i din ca
nh trng theo hng dn nh gi cht lng ca AUN-QA.
c s ng ca qu v, ti xin trnh by kt qu nh gi s b
v nhng nhn nh ca on.
Bo co nh gi ngoi s c Ban th k AUN gi n qu
trng sau.
3.6.4 Giai on ci tin (Act)

Giai on ci tin bao gm vic chun b bo co nh gi ngoi v
phn hi. Bo co nh gi ngoi gm bn tm tt v bn kt qu
nh gi chi tit (xem Ph lc D). Mu bo co nh gi tham kho
c trnh by trong Ph lc E. Bo co tm tt c trnh by nh
v d sau:
Bo co ny c xy dng da trn thng tin cung cp trong bo

co TG, cc minh chng, tham quan c s vt cht v phng vn
cc i tng lin quan bao gm GV v cn b h tr, SV, cu SV
v nh tuyn dng. Khi nghin cu bo co ny cn kt hp vi kt
qu nh gi s b (bao gm cc im mnh v im cn ci thin)
c trnh by ti phin b mc ca t nh gi.
Kt qu nh gi da trn B tiu chun nh gi cht lng cp
chng trnh ca AUN-QA vi 11 tiu chun v mi tiu ch c
nh gi theo thang 7 im. Kt qu nh gi c tm tt nh sau:
Tiu chun im
1. Kt qu hc tp mong i 4
2. M t chng trnh 5
3. Cu trc v ni dung chng trnh 4
4. Phng thc dy v hc 5
5. Kim tra, nh gi SV 5
6.Cht lng GV 5
7. Cht lng i ng cn b h tr 4
8.
6. Cht lngStaff
Academic SV v cc hot ng h tr SV
Quality 5
- 99 -
9. C s h tng v trang thit b 4
10. Nng cao cht lng 4
11. u ra 5
im trung bnh 4.5
Da trn kt qu nh gi, chng trnh c nhn XXX p ng
yu cu ca b tiu chun AUN-QA. Nhn chung, hot ng BCL
ca chng trnh nm trong khong y nh mong i v tt
hn mong i.
Sau khi on nh gi hon thnh cng vic v gi bn kt qu nh

gi n Ban th k AUN, Ban th k AUN s chuyn bo co ny
cng mt bn ly kin phn hi (Ph lc F) n n v c nh
gi. Thng tin trong bn kin phn hi c s dng ci tin
hot ng nh gi.
4. Cc ph lc
Ph lc A Danh mc cc tiu chun nh gi cht lng cp
chng trnh theo AUN-QA
Ph lc B Mu k hoch nh gi cp chng trnh
Ph lc C V d cho k hoch nh gi cp chng trnh
Ph lc D Mu trnh by kt qu nh gi cp chng trnh
Ph lc E V d v bo co nh gi cht lng cp chng trnh
Ph lc F Mu ly kin phn hi v hot ng nh gi cht
lng cp chng trnh theo AUN-QA
- 100 -
Ph lc A
DANH MC CC TIU CHUN NH GI CHT LNG
CP CHNG TRNH THEO AUN-QA
Tiu chun 1 2 3 4 5 6 7
1 Kt qu hc tp mong i
Kt qu hc tp mong i
c xy dng r rng,
1.1 tng thch vi tm nhn v
s mng ca nh trng
[1,2]
Kt qu hc tp mong i
bao gm c u ra chuyn
1.2
ngnh v u ra tng qut
(k nng mm) [3]
Kt qu hc tp mong i
1.3 phn nh r rng yu cu
ca cc bn lin quan [4]
nh gi chung
2 M t chng trnh
Thng tin cung cp trong bn
2.1 m t CTT y v cp
nht [1,2]
Thng tin cung cp trong bn
2.2 m t mn hc y v
cp nht [1,2]
Bn m t CTT v bn m
t mn hc c cng b
2.3
cng khai v cc bn lin
quan d dng tip cn [1,2]
nh gi chung
Cu trc v ni dung
3
chng trnh
3.1 CTT c thit k da trn

nguyn tc m bo tng
- 101 -
thch c nh hng vi kt
qu hc tp mong i [1]
Mc ng gp ca mi
mn hc vo vic t c
3.2
kt qu hc tp mong i
c xc nh r rng [2]
CTT c xy dng vi
cu trc v trnh t hp l, c
3.3 s gn kt gia cc mn hc
v mang tnh cp nht
[3,4,5,6]
nh gi chung
4 Phng thc dy v hc
Trit l gio dc c trnh
4.1 by r rng v ph bin n
tt c cc bn lin quan [1]
Hot ng dy v hc c
xy dng theo nguyn tc
tng thch c nh hng
4.2
nhm m bo vic t c
kt qu hc tp mong i
[2,3,4,5]
Hot ng dy v hc thc
4.3
y hc tp sut i [6]
nh gi chung
5 nh gi SV
Hot ng kim tra nh gi
5.1 SV tng thch vi cc kt
qu hc tp mong i [1,2]
Thng tin v hot ng kim
tra, nh gi c thng bo
5.2 cng khai v ph bin n
SV, bao gm: cc mc thi
gian; cc phng php kim
tra, nh gi; t l phn b
- 102 -
im; bng tiu ch nh gi
v thang im [4,5]
Cc phng php kim tra,
nh gi bao gm bng tiu
ch nh gi v thang im,
5.3 c s dng m bo
hot ng kim tra nh gi
c gi tr, tin cy v s
cng bng [6,7]
Thng tin phn hi kt qu
kim tra, nh gi c gi
5.4
kp thi v gip ci thin cht
lng hc tp [3]
C quy trnh khiu niv kt
5.5 qu kim tra, nh gi hp l
SV d dng tip cn [8]
nh gi chung
6 Cht lng GV
C trin khai k hoch pht
trin i ng GV (i ng k
tha, thng chc, nng bc,
ti phn cng nhim v,
6.1
chm dt hp ng, hu tr)
p ng nhu cu o to,
nghin cu v phc v cng
ng [1]
T l GV/SV v ti trng cng
vic c o lng v gim
6.2 st ci tin cht lng
ging dy, nghin cu v
phc v cng ng [2]
Cc tiu ch tuyn dng v
tiu ch tuyn chn b
6.3 nhim, phn cng v nng
bc, bao gm c tiu chun
v o c v t do hc
thut c xc nh r v
- 103 -
ph bin n cc bn lin
quan [4,5,6,7]
Nng lc ca GV c xc
6.4
nh r v c nh gi [3]
Nhu cu v o to, pht
trin chuyn mn cho GV
c xc nh v c trin
6.5
khai cc hot ng ph hp
p ng nhng nhu cu
ny [8]
Vic qun l theo kt qu
cng vic ca ging vin
(gm c khen thng v
cng nhn) c trin khai
6.6
khuyn khch v h tr
cho o to, nghin cu
khoa hc v cc hot ng
phc v cng ng [9]
Cc loi hnh v s lng
cc hot ng nghin cu
6.7 ca GV c quy nh r,
gim st v i snh ci
tin cht lng [10]
nh gi chung
Cht lng i ng cn b
7
h tr
Cng tc quy hoch i ng
cn b h tr (lm vic ti
th vin, phng thc hnh,
mng cng ngh thng tin v
7.1
cc n v h tr SV khc)
c trin khai, p ng nhu
cu o to, nghin cu v
phc v cng ng [1]
Tiu ch tuyn dng, b
7.2 nhim v nng bc c xc
nh r v ph bin rng ri
- 104 -
[2]
Nng lc ca cn b h tr
7.3 c xc nh r v nh gi
[3]
Nhu cu o to v pht trin
chuyn mn, nghip v cho
i ng cn b h tr c
7.4
xc nh v c cc hot ng
c trin khai p ng cc
nhu cu ny [4]
Vic qun l theo hiu qu
cng vic bao gm khen
thng v cng nhn c
7.5 thc hin thc y v h
tr cho hot ng o to,
nghin cu v phc v cng
ng [5]
nh gi chung
Cht lng SV v cc hot
8
ng h tr SV
Chnh sch v tiu ch tuyn
sinh c xc nh r rng,
8.1
c ban hnh, ph bin v
cp nht [1]
Cc phng php v tiu ch
8.2 tuyn sinh c xc nh r
v c nh gi [2]
C h thng ph hp
gim st tin hc tp, kt
8.3
qu hc v ti trng hc tp
ca SV [3]
C cc hot ng t vn hc
tp, cc hot ng ngoi
8.4 kha, thi ua v nhng dch
v h tr khc dnh cho SV
gip nng cao cht lng
- 105 -
hc tp v kh nng tm
c vic lm ca SV [4]
Mi trng tm l, x hi v
cnh quan h tr hiu qu
8.5 cho hot ng o to v
nghin cu cng nh to s
thoi mi cho SV [5]
nh gi chung
C s h tng v trang
9
thit b
C s vt cht v trang thit
b phc v dy v hc (nh
ging ng, phng hc,
9.1 phng chuyn ,) c
trang b v cp nht h
tr hot ng o to v
nghin cu [1]
Th vin v cc ngun hc
liu c trang b y v
9.2
cp nht h tr hot ng
o to v nghin cu [3, 4]
Cc phng th nghim v
trang thit b c trang b
9.3 y v cp nht h tr
hot ng o to v nghin
cu [1,2]
H thng cng ngh thng tin
(bao gm c h tng phc v
hc trc truyn) c trang
9.4
b y v cp nht h
tr hot ng o to v
nghin cu [1,5,6]
Cc tiu chun v mi
trng, sc khe v an ton
9.5 c xc nh v thc hin;
c lu n nhu cu c th
ca ngi khuyt tt [7]
- 106 -
nh gi chung
10 Nng cao cht lng
Nhu cu v thng tin phn
hi ca cc bn lin quan
10.1 c s dng phc v
cho hot ng thit k v
pht trin CTT [1]
Quy trnh thit k v pht
trin CTT c xy dng,
10.2
nh gi v ci tin cht
lng [2]
Qu trnh dy v hc, hot
ng kim tra nh gi SV
10.3 c thng xuyn r sot,
nh gi m bo s ph
hp v tng thch [3]
Cc thnh qu nghin cu
c s dng nng cao
10.4
cht lng hot ng dy v
hc [4]
Cht lng cc dch v h
tr v trang thit b (ti th
vin, phng th nghim, h
10.5 thng cng ngh thng tin v
cc dch v h tr SV) c
nh gi v ci tin cht
lng [5]
C ch thu thp kin phn
hi v gp t cn b, GV,
SV, cu SV v nh tuyn
10.6
dng c tnh h thng v
c nh gi, ci tin cht
lng [6]
nh gi chung
11 u ra
- 107 -
T l thi hc v t l tt
nghip c xc nh, gim
11.1
st v i snh ci tin
cht lng [1]
Thi gian tt nghip trung
bnh c xc nh, gim st
v i snh ci tin cht
lng [1]
T l c vic lm ca SV sau
khi tt nghip c xc nh,
11.3
gim st v i snh ci
tin cht lng [1]
Loi hnh v s lng cc
hot ng nghin cu khoa
11.4 hc ca SVc quy nh r,
gim st v i snh ci
tin cht lng [2]
Mc hi lng ca cc bn
lin quan c xc nh,
11.5
gim st v i snh ci
tin cht lng [3]
nh gi chung
im trung bnh
im nh gi tiu chun, tiu ch c lm trn s. im trung bnh

c th s dng 01 s thp phn.
- 108 -
Ph lc B
MU K HOCH NH GI CP CHNG TRNH
t nh gi ln th: Ngy nh gi:
Tn chng trnh:
Tn trng i hc:
Tn khoa:
Tn i din lnh o khoa: Email:
Danh sch cc nh gi vin:
109
Ti liu hng dn nh gi cht lng cp chng trnh theo tiu chun AUN-QA, phin bn 3.0 do i hc Quc gia Thnh ph H Ch Minh dch
Cc cu hi Cc minh im
im phng vn chng cn
Tiu chun
mnh (cn lm r, c xem ci
kim tra) xt thin
1.1. Kt qu hc tp mong i c xy dng r
1. Kt qu hc tp
rng, tng thch vi tm nhn v s mng ca nh
mong i
trng [1,2]
1.2. Kt qu hc tp mong i bao gm c u ra
1. Kt qu hc tp
chuyn ngnh v u ra tng qut (k nng mm)
mong i
[3]
1. Kt qu hc tp 1.3. Kt qu hc tp mong i phn nh r rng
mong i yu cu ca cc bn lin quan [4]
2. M t chng 2.1. Thng tin cung cp trong bn m t CTT y

trnh v cp nht [1,2]
2. M t chng 2.2. Thng tin cung cp trong bn m t mn hc

trnh y v cp nht [1,2]
2.3. Bn m t CTT v bn m t mn hc c
2. M t chng
cng b cng khai v cc bn lin quan d dng
trnh
tip cn [1,2]
3. Cu trc v ni 3.1. CTT c thit k da trn nguyn tc m
dung chng trnh bo tng thch c nh hng vi kt qu hc
110
tp mong i [1]
3.2. Mc ng gp ca mi mn hc vo vic
3. Cu trc v ni
t c kt qu hc tp mong i c xc nh
dung chng trnh
r rng [2]
3.3. CTT c xy dng vi cu trc v trnh t
3. Cu trc v ni
hp l, c s gn kt gia cc mn hc v mang
dung chng trnh
tnh cp nht [3,4,5,6]
4. Phng thc 4.1. Trit l gio dc c trnh by r rng v ph
dy v hc bin n tt c cc bn lin quan [1]
4.2. Hot ng dy v hc c xy dng theo
4. Phng thc nguyn tc tng thch c nh hng nhm m
dy v hc bo vic t c kt qu hc tp mong i
[2,3,4,5]
4. Phng thc 4.3. Hot ng dy v hc thc y hc tp sut
dy v hc i [6]
5.1. Hot ng kim tra nh gi SV tng thch
5. nh gi SV
vi cc kt qu hc tp mong i [1,2]
5.2. Thng tin v hot ng kim tra, nh gi
5. nh gi SV c thng bo cng khai v ph bin n SV, bao
gm: cc mc thi gian; cc phng php kim tra,
111
nh gi; t l phn b im; bng tiu ch nh gi
v thang im [4,5]
5.3. Cc phng php kim tra, nh gi bao gm
bng tiu ch nh gi v thang im, c s
5. nh gi SV
dng m bo hot ng kim tra nh gi c
gi tr, tin cy v s cng bng [6,7]
5.4. Thng tin phn hi kt qu kim tra, nh gi
5. nh gi SV c gi kp thi v gip ci thin cht lng hc
tp [3]
5.5. C quy trnh khiu ni v kt qu kim tra,
5. nh gi SV
nh gi hp l SVd dng tip cn [8]
6.1. C trin khai k hoch pht trin i ng GV
6. Cht lng GV (i ng k tha, thng chc, nng bc, ti phn
cng nhim v, chm dt hp ng, hu tr) p
ng nhu cu o to, nghin cu v phc v cng
ng [1]
6.2. T l GV/SV v ti trng cng vic c o
6. Cht lng GV lng v gim st ci tin cht lng ging dy,
nghin cu v phc v cng ng [2]
6.3. Cc tiu ch tuyn dng v tiu ch tuyn chn
6. Cht lng GV b nhim, phn cng v nng bc, bao gm c
tiu chun v o c v t do hc thut c xc
112
nh r v ph bin n cc bn lin quan [4,5,6,7]
6.4. Nng lc ca GV c xc nh r v c
6. Cht lng GV
nh gi [3]
6.5. Nhu cu v o to, pht trin chuyn mn cho
6. Cht lng GV GV c xc nh v c trin khai cc hot ng
ph hp p ng nhng nhu cu ny [8]
6.6. Vic qun l theo kt qu cng vic ca ging
vin (gm c khen thng v cng nhn) c
6. Cht lng GV trin khai khuyn khch v h tr cho o to,
nghin cu khoa hc v cc hot ng phc v
cng ng [9]
6.7. Cc loi hnh v s lng cc hot ng
6. Cht lng GV nghin cu ca GV c quy nh r, gim st v
i snh ci tin cht lng [10]
7.1. Cng tc quy hoch i ng cn b h tr (lm
vic ti th vin, phng thc hnh, mng cng
7. Cht lng i
ngh thng tin v cc n v h tr SV khc) c
ng cn b h tr
trin khai, p ng nhu cu o to, nghin cu v
phc v cng ng [1]
7. Cht lng i 7.2. Tiu ch tuyn dng, b nhim v nng bc
ng cn b h tr c xc nh r v ph bin rng ri [2]
7. Cht lng i 7.3. Nng lc ca cn b h tr c xc nh r
113
ng cn b h tr v nh gi [3]
7.4. Nhu cu o to v pht trin chuyn mn,
7. Cht lng i nghip v cho i ng cn b h tr c xc nh
ng cn b h tr v c cc hot ng c trin khai p ng cc
nhu cu ny [4]
7.5. Vic qun l theo hiu qu cng vic bao gm
7. Cht lng i khen thng v cng nhn c thc hin thc
ng cn b h tr y v h tr cho hot ng o to, nghin cu v
phc v cng ng [5]
8. Cht lng SV 8.1. Chnh sch v tiu ch tuyn sinh c xc
v cc hot ng nh r rng, c ban hnh, ph bin v cp nht
h tr SV [1]
8. Cht lng SV
8.2. Cc phng php v tiu ch tuyn sinh c
v cc hot ng
xc nh r v c nh gi [2]
h tr SV
8. Cht lng SV
8.3. C h thng ph hp gim st tin hc
v cc hot ng
tp, kt qu hc v ti trng hc tp ca SV [3]
h tr SV
8.4. C cc hot ng t vn hc tp, cc hot
8. Cht lng SV
ng ngoi kha, thi ua v nhng dch v h tr
v cc hot ng
khc dnh cho SV gip nng cao cht lng hc
h tr SV
tp v kh nng tm c vic lm ca SV [4]
114
8. Cht lng SV 8.5. Mi trng tm l, x hi v cnh quan h tr
v cc hot ng hiu qu cho hot ng o to v nghin cu
h tr SV cng nh to s thoi mi cho SV [5]
9. C s h tng 9.1. C s vt cht v trang thit b phc v dy v
v trang thit b hc (nh ging ng, phng hc, phng chuyn
,) c trang b v cp nht h tr hot
ng o to v nghin cu [1]
9.2. Th vin v cc ngun hc liu c trang b
9. C s h tng
y v cp nht h tr hot ng o to v
v trang thit b
nghin cu [3,4]
9.3. Cc phng th nghim v trang thit b c
9. C s h tng
trang b y v cp nht h tr hot ng
v trang thit b
o to v nghin cu [1,2]
9.4. H thng cng ngh thng tin (bao gm c h
9. C s h tng tng phc v hc trc truyn) c trang b y
v trang thit b v cp nht h tr hot ng o to v nghin
cu [1,5,6]
9.5. Cc tiu chun v mi trng, sc khe v an
9. C s h tng
ton c xc nh v thc hin; c lu n nhu
v trang thit b
cu c th ca ngi khuyt tt [7]
10.1. Nhu cu v thng tin phn hi ca cc bn
10. Nng cao
lin quan c s dng phc v cho hot ng
cht lng
thit k v pht trin CTT [1]
115
10. Nng cao 10.2. Quy trnh thit k v pht trin CTT c
cht lng xy dng, nh gi v ci tin cht lng [2]
10.3. Qu trnh dy v hc, hot ng kim tra
10. Nng cao
nh gi SV c thng xuyn r sot, nh gi
cht lng
m bo s ph hp v tng thch [3]
10. Nng cao 10.4. Cc thnh qu nghin cu c s dng
cht lng nng cao cht lng hot ng dy v hc [4]
10.5. Cht lng cc dch v h tr v trang thit b
10. Nng cao (ti th vin, phng th nghim, h thng cng ngh
cht lng thng tin v cc dch v h tr SV) c nh gi
v ci tin cht lng [5]
10.6. C ch thu thp kin phn hi v gp t
10. Nng cao
cn b, GV, SV, cu SV v nh tuyn dng c tnh
cht lng
h thng v c nh gi, ci tin cht lng [6]
11.1. T l thi hc v t l tt nghip c xc
11. u ra
nh, gim st v i snh ci tin cht lng [1]
11.2. Thi gian tt nghip trung bnh c xc
11. u ra
11.3. T l c vic lm ca SV sau khi tt nghip
11. u ra c xc nh, gim st v i snh ci tin
cht lng [1]
116
11.4. Loi hnh v s lng cc hot ng nghin
11. u ra cu khoa hc ca SV c quy nh r, gim st
v i snh ci tin cht lng [2]
11.5. Mc hi lng ca cc bn lin quan c
11. u ra xc nh, gim st v i snh ci tin cht
lng [3]
117
Ph lc C
V D V K HOCH NH GI CP CHNG TRNH

Tn t nh gi: Ngy nh gi:
99th Assessment at AUN University 1 3/8/2015
Tn chng trnh c nh gi:
Bachelor Degree in Manufacturing Engineering
Tn trng i hc:
AUN University
Tn khoa:
Faculty of Engineering
Dr Ali Ahmad/Trng khoa ahmad@aun.com
TS Tommy Lee, University of SEA; TS Amir Hamzeh, University of Northeast
118
im
Cc cu hi Cc minh
cn
Tiu chun im mnh phng vn (cn chng c
ci
lm r/kim tra) xem xt
thin
1. Kt 1.1. Kt qu hc Kt qu hc tp mong i Nh trng s - Bn m t
qu hc tp mong i p ng c yu cu ca dng h thng CTT
tp mong c xy dng Hi ng kim nh quc gia, phn loi cc cp - Trang in t
i r rng, tng c tham kho yu cu ca no xy ca trng v
thch vi tm ABET v cc chng trnh dng kt qu hc khoa
nhn v s mng ca cc trng i hc ln tp mong i? - Cc bin bn
ca nh trng ti M, Anh, c v Singapore v ti liu v r
[1,2] Kt qu hc tp mong i sot chng
c iu chnh 4 nm mt trnh.
ln v ln iu chnh mi
nht l vo nm 2014; c
xy dng ph hp vi nhu
cu ca quc gia, khu vc v
xu th pht trin ca lnh vc
trn th gii ng nh yu
cu t ra trong s mng ca
khoa.
119
1. Kt 1.2. Kt qu hc Kt qu hc tp mong i Lm th no - Bn m t
qu hc tp mong i c xy dng tch hp gia cc kt qu hc CTT
tp mong bao gm c u cc k nng v kin thc tp mong i ca - Trang in t
i ra chuyn ngnh tng qut cng nh chuyn nhm kin thc ca trng v
v u ra tng ngnh. Nh trng c xy tng qut p ng khoa
qut (k nng dng ma trn cc nng lc c yu cu ca - Cc bin bn v
mm) [3] v trnh by trong CTT mi nh tuyn dng? ti liu v r
nm 2014. sot chng
trnh.
1. Kt 1.3. Kt qu hc Cc kin ng gp ca cc Thng tin v nhu - Cc phiu
qu hc tp mong i bn lin quan (trong cuc cu ca cc bn kho st v bo
tp mong phn nh r rng hp ngy 28/8/2013) c lin quan c thu co theo di
i yu cu ca cc tng hp v chuyn ti vo thp nh th no? - Cc bin bn
bn lin quan [4] kt qu hc tp mong i v ti liu v r
trnh by trong CTT mi sot chng
nm 2014. trnh.
2. M t 2.1. Thng tin
chng cung cp trong
trnh bn m t CTT
y v cp
nht [1,2]
120
Ph lc D
MU TRNH BY KT QU NH GI NGOI CP CHNG TRNH
Tn trng i hc:
Tn khoa:
121
Tm tt bo co
Bo co ny da trn nhng thng tin c cung cp trong bo co TG,cc minh chng, tham quan c s vt
cht v phng vn i din cc bn lin quan bao gm i ng GV, i ng cn b h tr, cu SV v nh tuyn
dng. Bo co ny cn phi c kt hp vi cc kt qu nh gi s b bao gm cc im mnh v im yu
c on nh gi nhn mnh ti phin b mc.
nh gi cp chng trnh theo AUN-QA bao gm 11 tiu chun v mi tiu ch c nh gi trn thang im
7 im. Tm tt kt qu nh gi c trnh by nh sau:
Tiu chun im
1. Kt qu hc tp mong i
2. M t chng trnh
3. Cu trc v ni dung chng trnh
4. Phng thc dy v hc
5. nh gi SV
6.Cht lng GV
7. Cht lng i ng cn b h tr
8. Cht lng SV v cc hot ng h tr SV
9. C s h tng v trang thit b
10. Nng cao cht lng
11. u ra
im trung bnh
122
Da trn cc kt qu nh gi, Chng trnh ABC p ng yu cu ca AUN. Tng quan hot ng BCL ca chng trnh
mc ________.
im
im cn im im
Tiu chun
mnh ci (1 7) tng
thin
1. Kt qu hc tp 1.1. Kt qu hc tp mong i c xy dng r rng, tng
mong i thch vi tm nhn v s mng ca nh trng [1,2]
1. Kt qu hc tp 1.2. Kt qu hc tp mong i bao gm c u ra chuyn
mong i ngnh v u ra tng qut (k nng mm) [3]
1. Kt qu hc tp 1.3. Kt qu hc tp mong i phn nh r rng yu cu ca
mong i cc bn lin quan [4]
2. M t chng 2.1. Thng tin cung cp trong bn m t CTT y v cp
trnh nht [1,2]
2. M t chng 2.2. Thng tin cung cp trong bn m t mn hc y v
trnh cp nht [1,2]
2. M t chng 2.3. Bn m t CTT v bn m t mn hc c cng b
trnh cng khai v cc bn lin quan d dng tip cn [1,2]
3. Cu trc v ni 3.1. CTT c thit k da trn nguyn tc m bo tng
dung chng trnh thch c nh hng vi kt qu hc tp mong i [1]
3. Cu trc v ni 3.2. Mc ng gp ca mi mn hc vo vic t c kt
123
dung chng trnh qu hc tp mong i c xc nh r rng [2]
3. Cu trc v ni 3.3. CTT c xy dng vi cu trc v trnh t hp l, c
dung chng trnh s gn kt gia cc mn hc v mang tnh cp nht [3,4,5,6]
4. Phng thc 4.1. Trit l gio dc c trnh by r rng v ph bin n
dy v hc tt c cc bn lin quan [1]
4.2. Hot ng dy v hc c xy dng theo nguyn tc
4. Phng thc
tng thch c nh hng nhm m bo vic t c kt
dy v hc
qu hc tp mong i [2,3,4,5]
4. Phng thc 4.3. Hot ng dy v hc thc y hc tp sut i [6]
dy v hc
5.1. Hot ng kim tra nh gi SV tng thch vi cc kt
5. nh gi SV
qu hc tp mong i [1,2]
5.2. Thng tin v hot ng kim tra, nh gi c thng bo
cng khai v ph bin n SV, bao gm: cc mc thi gian;
5. nh gi SV
cc phng php kim tra, nh gi; t l phn b im; bng
tiu ch nh gi v thang im [4,5]
5.3. Cc phng php kim tra, nh gi bao gm bng tiu
ch nh gi v thang im, c s dng m bo hot
5. nh gi SV
ng kim tra nh gi c gi tr, tin cy v s cng
bng [6,7]
5. nh gi SV 5.4. Thng tin phn hi kt qu kim tra, nh gi c gi
124
kp thi v gip ci thin cht lng hc tp [3]
5.5. C quy trnh khiu ni v kt qu kim tra, nh gi hp l
5. nh gi SV
SVd dng tip cn [8]
6.1. C trin khai k hoch pht trin i ng GV (i ng k
tha, thng chc, nng bc, ti phn cng nhim v, chm
6. Cht lng GV
dt hp ng, hu tr) p ng nhu cu o to, nghin
cu v phc v cng ng [1]
6.2. T l GV/SV v ti trng cng vic c o lng v gim
6. Cht lng GV st ci tin cht lng ging dy, nghin cu v phc v
cng ng [2]
6.3. Cc tiu ch tuyn dng v tiu ch tuyn chn b
nhim, phn cng v nng bc, bao gm c tiu chun v o
6. Cht lng GV
c v t do hc thut c xc nh r v ph bin n cc
bn lin quan [4,5,6,7]
6. Cht lng GV 6.4. Nng lc ca GV c xc nh r v c nh gi [3]
6.5. Nhu cu v o to, pht trin chuyn mn cho GV c
6. Cht lng GV xc nh v c trin khai cc hot ng ph hp p ng
nhng nhu cu ny [8]
6.6. Vic qun l theo kt qu cng vic ca ging vin (gm
c khen thng v cng nhn) c trin khai khuyn
6. Cht lng GV
khch v h tr cho o to, nghin cu khoa hc v cc hot
ng phc v cng ng [9]
125
6.7. Cc loi hnh v s lng cc hot ng nghin cu ca
6. Cht lng GV GV c quy nh r, gim st v i snh ci tin cht
lng [10]
7.1. Cng tc quy hoch i ng cn b h tr (lm vic ti
7. Cht lng i th vin, phng thc hnh, mng cng ngh thng tin v cc
ng cn b h tr n v h tr SV khc) c trin khai, p ng nhu cu o
to, nghin cu v phc v cng ng [1]
7. Cht lng i 7.2. Tiu ch tuyn dng, b nhim v nng bc c xc nh
ng cn b h tr r v ph bin rng ri [2]
7. Cht lng i 7.3. Nng lc ca cn b h tr c xc nh r v nh gi
ng cn b h tr [3]
7.4. Nhu cu o to v pht trin chuyn mn, nghip v cho
7. Cht lng i
i ng cn b h tr c xc nh v c cc hot ng
ng cn b h tr
c trin khai p ng cc nhu cu ny [4]
7.5. Vic qun l theo hiu qu cng vic bao gm khen
7. Cht lng i
thng v cng nhn c thc hin thc y v h tr
ng cn b h tr
cho hot ng o to, nghin cu v phc v cng ng [5]
8. Cht lng SV 8.1. Chnh sch v tiu ch tuyn sinh c xc nh r rng,
v cc hot ng c ban hnh, ph bin v cp nht [1]
h tr SV
126
8. Cht lng SV 8.2. Cc phng php v tiu ch tuyn sinh c xc nh r
v cc hot ng v c nh gi [2]
h tr SV
8. Cht lng SV 8.3. C h thng ph hp gim st tin hc tp, kt qu
v cc hot ng hc v ti trng hc tp ca SV [3]
h tr SV
8.4. C cc hot ng t vn hc tp, cc hot ng ngoi
8. Cht lng SV
kha, thi ua v nhng dch v h tr khc dnh cho SV gip
v cc hot ng
nng cao cht lng hc tp v kh nng tm c vic lm
h tr SV
ca SV [4]
8. Cht lng SV 8.5. Mi trng tm l, x hi v cnh quan h tr hiu qu
v cc hot ng cho hot ng o to v nghin cu cng nh to s thoi
h tr SV mi cho SV [5]
9.1. C s vt cht v trang thit b phc v dy v hc (nh
9. C s h tng v
ging ng, phng hc, phng chuyn ,) c trang b
trang thit b
v cp nht h tr hot ng o to v nghin cu [1]
9. C s h tng v 9.2. Th vin v cc ngun hc liu c trang b y v
trang thit b cp nht h tr hot ng o to v nghin cu [3,4]
9.3. Cc phng th nghim v trang thit b c trang b y
9. C s h tng v
v cp nht h tr hot ng o to v nghin cu
trang thit b
[1,2]
9. C s h tng v 9.4. H thng cng ngh thng tin (bao gm c h tng phc
127
trang thit b v hc trc truyn) c trang b y v cp nht h tr
hot ng o to v nghin cu [1,5,6]
9.5. Cc tiu chun v mi trng, sc khe v an ton c
9. C s h tng v
xc nh v thc hin; c lu n nhu cu c th ca ngi
trang thit b
khuyt tt [7]
10.1. Nhu cu v thng tin phn hi ca cc bn lin quan
10. Nng cao cht
c s dng phc v cho hot ng thit k v pht trin
lng
CTT [1]
10. Nng cao cht 10.2. Quy trnh thit k v pht trin CTT c xy dng,
lng nh gi v ci tin cht lng [2]
10.3. Qu trnh dy v hc, hot ng kim tra nh gi SV
10. Nng cao cht
c thng xuyn r sot, nh gi m bo s ph hp
lng
v tng thch [3]
10. Nng cao cht 10.4. Cc thnh qu nghin cu c s dng nng cao
lng cht lng hot ng dy v hc [4]
10.5. Cht lng cc dch v h tr v trang thit b (ti th
10. Nng cao cht
vin, phng th nghim, h thng cng ngh thng tin v cc
lng
dch v h tr SV) c nh gi v ci tin cht lng [5]
10.6. C ch thu thp kin phn hi v gp t cn b, GV,
10. Nng cao cht
SV, cu SV v nh tuyn dng c tnh h thng v c nh
lng
gi, ci tin cht lng [6]
128
11.1. T l thi hc v t l tt nghip c xc nh, gim st
11. u ra
v i snh ci tin cht lng [1]
11.2. Thi gian tt nghip trung bnh c xc nh, gim st
11. u ra
v i snh ci tin cht lng[1]
11.3. T l c vic lm ca SV sau khi tt nghip c xc
11. u ra
11.4. Loi hnh v s lng cc hot ng nghin cu khoa
11. u ra hc ca SV c quy nh r, gim st v i snh ci tin
cht lng [2]
11.5. Mc hi lng ca cc bn lin quan c xc nh,
11. u ra
gim st v i snh ci tin cht lng [3]
im trung bnh
129
Ph lc E
V D V BO CO NH GI CHT LNG CP CHNG TRNH
Tn t nh gi: Ngy nh gi:

99th Assessment at AUN University 1 3/8/2015
Bachelor Degree in Manufacturing Engineering
Tn trng i hc:
AUN University
Tn khoa:
Faculty of Engineering

Dr Ali Ahmad/Trng khoa ahmad@aun.com
TS Tommy Lee, University of SEA; TS Amir Hamzeh, University of Northeast
130
Tm tt bo co
Bo co ny da trn nhng thng tin c cung cp trong bo co TG,cc minh chng, tham quan c s vt
cht v phng vn i din cc bn lin quan bao gm i ng GV, i ng cn b h tr, cu SV v nh tuyn
dng. Bo co ny cn phi c kt hp vi cc kt qu nh gi s b bao gm cc im mnh v im yu
c on nh gi nhn mnh ti phin b mc.
nh gi cp chng trnh theo AUN-QA bao gm 11 tiu chun v mi tiu ch c nh gi trn thangim 7
im. Tm tt kt qu nh gi c trnh by nh sau:
Tiu chun im
1. Kt qu hc tp mong i 4
2. M t chng trnh 5
3. Cu trc v ni dung chng trnh 4
4. Phng thc dy v hc 5
5. nh gi SV 5
6.Cht lng GV 5
7. Cht lng i ng cn b h tr 4
8. Cht lng SV v cc hot ng h tr SV 5
131
9. C s h tng v trang thit b 4
10. Nng cao cht lng 4
11. u ra 5
im trung bnh 4.5
Da trn cc kt qu nh gi, Chng trnh c nhn XXX p ng yu cu ca b tiu chun AUN-QA. Tng
quan hot ng BCL ca chng nm trong khong y nh mong i v tt hn so vi mong i.
132
im Tng
Tiu chun im mnh im cn ci thin
(1 7) im
1. Kt 1.1. Kt qu Kt qu hc tp mong i p ng Kt qu hc tp mong 4 4
qu hc hc tp mong c yu cu ca Hi ng kim nh i cn c xy dng
tp i c xy quc gia cng nh yu cu ca ABET da trn mt m hnh
mong dng r rng, v tng ng vi vi tiu chun ca gio dc v tun th
i tng thch vi cc trng i hc ln ti M, Anh, c cc nguyn tc c bn
tm nhn v s v Singapore trong vic xy dng kt
mng ca nh Kt qu hc tp d c iu chnh 4 qu hc tp mong i.
trng [1,2] nm mt ln v ln iu chnh mi
nht l vo nm 2014. c xy dng
ph hp vi nhu cu v xu th pht
trin ca lnh vc trong khu vc v th
gii, c tch hp trong tuyn b s
mng ca khoa v trng.
1. Kt 1.2. Kt qu Kt qu hc tp mong i c thit Cha thy c s 4
qu hc hc tp mong lp v tch hp vo cc k nng v ng gp ca cc mn
tp i bao gm c kin thc tng qut cng nh chuyn hc ct li v cc mn
mong u ra chuyn ngnh thng qua h thng ma trn t chn vo vic t
i ngnh v u nng lc c cp trong CTT mi c cc chun u ra
ra tng qut (k nm 2014. c bn ca chng
nng mm) [3] trnh (chun u ra s
6, 7, 8 v 9) nh trong
bng ma trn chng
133
trnh.
1. Kt 1.3. Kt qu Cc kin ng gp ca cc bn lin 4
qu hc hc tp mong quan (trong cuc hp ngy28/8/2013)
tp i phn nh r c ghi nhn v phn nh trong kt
mong rng yu cu qu hc tp mong i c cng b
i ca cc bn trong CTT mi nm 2014.
lin quan [4]
2. M t 2.1. Thng tin
chng cung cp trong
trnh bn m t
CTT y
v cp nht
[1,2]
134
Ph lc F
MU LY KIN PHN HI V HOT NG NH GI CHT LNG

CP CHNG TRNH THEO AUN-QA
Tn trng i hc: Tn khoa:
Tn chng trnh:
Phn hi v hot ng chun b bo co TG (din gii tiu ch, vit bo co TG, thu thp minh chng v cc
vn khc khi chun b bo co TG)
Phn hi v quy trnh nh gi (quy trnh: chun b trc khi nh gi, nh gi thc t v cc kt qu nh gi
cui cng v bi trnh by tm tt; Hot ng nh gi: tnh khch quan, c lp, nh gi da trn minh chng;
Chng trnh: lch trnh, cc hot ng, thi gian)
Phn hi v tnh hu ch ca bo co kt qu nh gi (s ci tin, lp k hoch, mc ch i snh)
Cc ngh v gp nng cao cht lng hot ng nh gi theo AUN-QA
135

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I HC QUC GIA THNH PH H CH MINH

NH XUT BN I HC QUC GIA

NH XUT BN I HC QUC GIA

ASEAN University Network

1. Gii thiu m hnh m bo cht lng theo AUN-QA ........... 9

2. M hnh m bo cht lng cp chng trnh

T vit tt Din gii ni dung

AUN Mng li cc trng i hc ng Nam

AUN-QA Mng li chuyn trch v BCL gio dc i hc

CTT Chng trnh o to

BCL m bo cht lng

OBE Gio dc da trn u ra (Outcome-based

FTE Tng ng ton thi gian (Full-time equivalent)

AUN-QA l mng li chuyn trch v BCL gio dc i hc ca

Gim c iu hnh AUN

y l Ti liu hng dn nh gi cht lng cp chng trnh

1.1 BCL trong gio dc i hc

Cht lng trong gio dc i hc khng phi l khi nim n chiu

1.2 Cc m hnh BCL theo AUN-QA

AUN nhn thc c tm quan trng ca cht lng trong gio dc

Hnh 1.1 Qu trnh hnh thnh v pht trin ca AUN-QA

Cc m hnh BCL gio dc i hc theo AUN-QA c chia thnh

1.2.1 M hnh AUN-QA cp c s gio dc

BCL cp c s gio dcgm 11 tiu chun c trnh by trong

M hnh BCL cp c s gio dc bt u t vic xc nh yu cu

Chuyn ti cc mc tiu vo chnh sch v chin lc;

Cu trc v cch thc qun l ca nh trng;

Qun l ngun nhn lc: tuyn dng nhn s t c cc

Ngn sch gip t c nhng mc tiu ra.

Cc hot ng nghin cu;

1.2.2 M hnh BCL bn trong theo AUN-QA

M hnh BCL bn trong theo AUN-QA (Hnh 1.4) bao gm cc kha

Khung BCL bn trong;

Cc cng c gim st;

Cc quy trnh BCL chuyn bit m bo nhng hot ng

Cc cng c BCL chuyn bit;

Cc hot ng r sot ci tin cht lng.

Hnh 1.4 M hnh BCL bn trong theo AUN-QA

1.2.3 M hnh BCL cp CTT theo AUN-QA

M hnh BCL cp CTT theo AUN-QA tp trung vo cht lng

Cht lng qu trnh o to

Cc hnh 1.5, 1.6 v 1.7 s trnh by qu trnh hon thin m hnh

Hnh 1.5M hnh BCL cp CTT theo AUN-QA (phin bn 1.0)

Hnh 1.7M hnh BCL cp CTT theo AUN-QA (phin bn 3.0)

Phin bn 1 Phin bn 2 Phin bn 3

2. M t CTT 2. M t CTT 2. M t CTT

3. Ni dung CTT 3. Ni dungv cu 3. Cu trcvni

5.Quan im s 4. Chin lc dy v 4. Phng thc dy

6. Kim tra, nh gi 5. Kim tra, nh gi 5. Kim tra, nh gi

7. Cht lng GV 6. Cht lng GV 6. Cht lng GV

8. Cht lng i 7. Cht lng i 7. Cht lng i

9. Cht lng SV 8. Cht lng SV 8. Cht lng SV v

11. C s h tng v 10. C s h tng 9. C s h tng v

15. Cc hot ng 12. Cc hot ng 6. Cht lng GV

16. Phn hi ca cc 13. Phn hi ca 10. Nng cao cht

Hnh 1.8Nhng thay i ca b tiu chun nh gi cht lng cp

2. M hnh BCL cp CTT theo AUN-QA

Hnh 2.1M hnh BCL cp CTT theo AUN-QA (phin bn 3.0)

1. Kt qu hc tp mong i phn nh v c xy dng da trn

Tiu chun 1 Danh mc cc tiu ch nh gi

Ngun minh chng

cng mn hc, ti liu qung b, cc bn tin.

Trang thng tin in t ca trng v ca khoa.