UNIVERSITY OF PESAHWAR SCHEME OF STUDIES (MBA 3.5 YEARS) Management (MBA 3.5 YEARS) ‘SubjectiCourse Name:, Crisis Management, Course Code: MGT-S51" ‘Total Credit Hom Cris ao Te ‘management, prevention and conflict management have been deemed as a burning topic now-a-days, both for states as well as regional and international organizations. There are however no single perception what this ‘constitutes and how this should be skeptical view of prevention and manageme of the states involved. Relatively this perception has elianged and today contl "emented into a conflieversis scenario. Tr ionally there has been a and the resolution of conflicts was believed to rely on the power prevention has become concept that fis been adopted by states as well as interational organizations, such as the UN. This class will closely examine the The aim ferent concepts of handling conflicts both overtime and in different thematic approaches. is t0 give the students a toolbox to critically examine different conflictscrises and the possible application of the different approséties to handling crises. The course aims at increasing the students lunderstanding about the different concepts of crisis management, conflict management, conflict resolution and prevent WEEK CONTENTS 1 | lytoduction—Definition of Criss, Taking Stock of Potential Perils, Potential Sources of Grisly Introductory Case of Columbia-NASA, Team Building Exercise 2. | Sources of potential erisis--Food Processors and Packers, Chemical and Petroleum Companies, Financial services companies, Accidents and Natural 3 | Health and Environmental Disasters-Product Tampering, Catastrophic accidents, Technological Breakdowns, Economie and market forces, Rogue employees, 4 _ | Hentitying Potential Crisis, Using a systematic approach, The 10 Worst Things That Could Happen List, Adopting mind of an assassin '5,6 _ | Prioritizing potential sources of Crises, Crisis avoidance via insurance, What is a disaster, isaster | types (man-made/Divine, natural), Phases of Disaster management, Pre ad post disaster efforts 7, | Strategic approach for disaster and emergency assistance (Patrick Safran, 2003), Lifecycle oF Disaster response, Humanitarian Relief and SC, Relief and Development activities §§__| Seminar of Humanitarian crisis Management ‘A case of Pakistan 2010 Floods, Haiti and Pakistan earthouake 9 _| Cfisis Avoidance—Avoiding the avoidable, an ounce of Prevention, Preparing a systematic program of crises avoidance, Heed the signals of impeding crises, Look before you leap, insurance - This section elaborates contingency planning, or Preparing today for tomorrow's problems oF to, | setbacks. Contingency planning | ‘Step 1: Organize a planning team, Step 2: Assess the scope of the problem, Step 3: Develop a plan, { Step 4: Test the plan Step5: Keep the plan up ta date 12,13. | 4 Practical Case from Pakistan International Airlines Sirike resulted in lack of contingency planning 2010 i ‘Crisis Revognition—-Where there is smoke, there ts fre 14,15 _| Different warning signals, Why warnings are often unheeded, Technological discontinuity, public ‘esistance to innovation. The millennium Bug, Containment—Preventing a bad situation Jrom becoming worse, Rule 1: Act quickly and 15,16 | decisively, Rute 2: Put people first, Rule 3: Communicate liberally, Kule 4: Be on the scene. Wien in doubs, let your training, values nnd instinets guide you 17 _ | Seminar on Civil Military coopera 18 | Recapitutation ON ra een (Assignment, Presentation, Class Attendance, Quizzes, Mid Tein Exaun) = Total > isis Management by Michael Watkins 2009) by Harvard » Kreitner, R. (2004). Management (9th ed.). Boston, MA: