2011-06-07 ICS: 03.100.

30

1437

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HELLENIC STANDARD

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Administrative Secretariat - Tasks, competence, document management and information
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. 26 2011.
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210 2120113 /(fax) 210 2283034

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4.2 ........................................................................................................................................................... 10

5 .......................................................................................... 10
5.1 ................................................................................................................................................. 10
5.2 ................................................................................................................ 11
5.3 ............................................................................................ 12
5.4 ........................................................................................................................................................... 13

6 ................................................................... 16
6.1 .................................................................................................................................................................... 16
6.2 ..................................................................................................................................... 16
6.3 ................................................................................................................................. 16
6.4 ................................................................................................................................ 17
6.5 ................................................................................................................................... 17
6.6 ...................................................................... 17
6.7 ................................................................................................................................. 20
6.8 .................................................................................................................................. 23

7 .......................................................................................................................................... 23
7.1 ................................................................................................................................. 23
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7.3 ..................................................................................... 24

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8.1 ........................................................................................................................... 25

9 ................................................................................ 28
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9.2 .......................................................................................................................... 28
9.3 ......................................................................................................................................................... 28
9.4 / ................................................................................................................. 28
9.5 .................................................................................................................................. 29
9.6 .............................................................................................................. 30
9.7 ................................................................................................. 30

10 , .................................. 30
10.1 - Management Information Systems (M.I.S ) .................................. 30
10.2 - Decision -Support Systems (D.S.S) .............................................. 32
10.3 -Business Intelligence Systems (BIS) .............................................. 32

11 ........................................................................................................... 34
11.1 ................................................................................................................... 34
11.2 ......................................................................................................... 35

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12 . 20118/29501/1176

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1.
. ISO 9001:2008 - ,
. ISO 9000: 2005 -
. 1429:2008
v. ISO 10002:2004 -

2. DANIEL GOLEMAN, i.) : E.Q I.Q, -

,

ii.) ,
, 1999.

3. . , : - , 2005

4. . . , - , 2003.

5. R. HEATH, - .

6. . , - , 1999.

7. . , - , 1998.

8. P. MONTANA, B. CHARNOV, - , 2005.

9. E. TIERNEY, 101 - , 2002.

10. G. MORGAN, - , 2000.

11. HARVARD BUSINESS REVIEW, - , 2002.

12. . , INNOREGIO:
.

13. TILTON, JACKSON, RIGBY, : - , 2003.

14. . . , PhD in Industrial Psychology, / & SHL

( )

15. DR. . , : PEST SWOT, , 2005

16. J. ELLIS, - ...

17. A. WESLEY, : , , 2005

18. A. PEASE, , - , 1999

19. , FLORENCE NICOLAS JACQUES REPUSSARD,

20.
URENIO, -
1.1., 2002

39
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21. E- BUSINESS FORYM (www.ebusinessforum.gr),

1. 5 OUTSOURCING , , 2003
2. .2
, 2004
3. , , 2005
4. .2 3 ( 3 G ), 2006.
5. ..2. , , 2008.

22.
, , 2003 2004

23.

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25. /
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26. ....:
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.. 398/ ./.. 221/19.12.1994.

27. . , . . , . . , A RISK MANAGEMENT STANDARD, JUNE 22 2007

VERSION

www.theirm.org

28.

- http://osha.europa.eu/topicks/riskassessment

- http://sme.osha.europa.eu/products/stress at work

- http://hw.osha.europa.eu

29. . . , -
& INTERACTIVE BOOKS, 2008

30. . , ISO 15489 -1/2001

, , 2003

31.
( ), ,
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32. ( ISO 9001/2000 ISO/IEC 17024/2009) 06

ACTA (Aristotle Certification Training & Assessment),
, CERTIFIED SECRETARIES MANAGEMENT ASSISTANT ( www.acta.edu.gr )

34. ,
, , 2011 ( . 3879/2010 )

40
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- http://www.records.nsw.gov.au/rk/rmprog/rmprog03.htm

- http://www.library.yorku.ca/depts/asc/aims/aims.htm

41