About e-Sahyog (e- )

Overview
Income Tax Department (ITD) has launched a new initiative e-Sahyog with a view to reduce
compliance cost, especially for small taxpayers. This initiative is in line with the governments
commitment under Digital India to e- enable public services for the benefit of the citizens.
Traditionally, when Income Tax Department (ITD) found mismatch in information shown in the
Income Tax Return with the information submitted from third parties in the form of Annual
Information Return (AIR), TDS Statement etc., the cases were selected for scrutiny. The list of
such mismatch related issues is provided in Annexure1.
e-sahyog is a Pilot Project to provide an online mechanism to resolve mismatches in income
Tax return without requiring taxpayers to attend the Income Tax Office.

How to view information and submit response

The taxpayers in whose cases mismatch has been found have been informed by SMS, e-mails
and letters. The taxpayer needs to follow these three basic steps:

Step 1: Login to e-filing Login to e-filing portal at https://incometaxindiaefiling.gov.in

portal and click on My pending action.

Step 2: View Information Mismatch Information summary can be viewed under e-

Mismatch Sahyog tab.

Step 3: Submit online Submit online response (Follow Step by Step Guide to e-
response Sahyog available on the e-filing portal).

The taxpayer just needs to visit the e-filing website and log in with their user-ID and password
for the e-filing portal. On the home screen itself, the taxpayer will get the information about the
Return Information Mismatch under the tab My Pending Actions. The taxpayer will be provided
the information submitted by the taxpayer to the ITD in the Return of Income as well as the
information received by the ITD from the third party. The taxpayer will be able to submit online
response on the issue. Issue wise instructions are provided in Annexure 2. If the taxpayer
needs any further clarification/information, query may be sent to esahyog@incometax.gov.in.

Processing of Response
The responses submitted online by the taxpayers will be processed and if the response and
other information are found satisfactory as per automated closure rules, the issue will be closed.
The taxpayer can check the updated status by logging in to the e-filing portal.

Further Information
Detailed instructions related to e-Sahyog are available in Step by Step Guide.