Alexandra Anderson
1651 Capital Ave Apt 2
608-843-8171 amnystrum@yahoo.com
Community Involvement
Identifies Community
Resources
Madison WI, 53705
Thoughtful,
conscientious and self-
motivated
Rapport Building with
children and parents
Experience with
handling of sensitive,
confidential issues
Able to deliver feedback
consistently
EDUCATION

Masters in Marriage and Family Therapy May 2019

Edgewood College-Madison W

Bachelor of Arts in Child Development May 2016

Ashford University - San Diego, CA
Relevant Coursework: Intro to Psychology, Developmental Psychology
Marriage and the Family, Infant Cognitive Development, Understanding Behavior and Family
Dynamics

EXPERIENCE
Registration Scheduling Representative July 2016-April
2017
SSM Health

Assisting patients in scheduling an appointment that meets their needs using Epic
Registering new patients, completely and accurately
Verifying demographic and insurance information is complete and accurate
Answering phones in a friendly, helpful and welcoming manner, within Dean Standards
Demonstrating a resourceful nature and actions when patients and/or internal customers have
questions
Closing each encounter in a friendly, helpful manner

Child Care Worker November 2015 July

2016
Bethany United Methodist Church, Madison, WI
Provides care towards the health and well-being of children ranging in age from 6 weeks to
10 years
Plans and implements age appropriate curriculum and engages in activities that promote
developmental growth and security of all children
Monitors the daily schedule and transitions children from the child care center to their
classrooms in an efficient and accurate manner

Loan Processor February 2014 October

2015
UW Credit Union, Madison, WI
Administered and provided technical support to the Consumer lending staff and
management and for the daily process/closing and basic operational functions for UWCU
consumer lending products
Actively pursued necessary loan documentation in order to assist with facilitating in
closing a loan
Worked to establish and maintain a quality assurance system to measure loan consistency
and ensure performance standards are met
Maintained a high level of confidentiality with sensitive material and member information
Treated members, visitors and fellow staff in a courteous and respectful manner at all
times
Service Representative May 2013
February 2014
BMO Harris, Madison, WI
Delivered superior customer service by listening and identifying customer needs and
recommending appropriate product or service
Counted, sorted and packaged currency and coin quickly and accurately
Balanced assigned cash drawer in accordance to Bank directives
Exhibited effective follow-through and ownership in every customer interaction

COMMUNITY INVOLVEMENT

Volunteer Front Desk/Intake Specialist September 2011

January 2012
Middleton Outreach Ministry, Madison, WI
Received inbound phone calls and provided information regarding services
Identified appropriate referrals to community resources for clients
Prepared and assisted clients with paperwork along with filing and copying

Volunteer Camp Counselor/ Before and After School Assistant October

2007 August 2008
YMCA of Dane County, Madison, WI
Engaged children during program hours
Assisted in leading and supervising developmentally appropriate activities with children
Facilitated all aspects of daily schedule with children
Assisted Lead Teacher, and collaborated with other site staff, to develop and plan thematic
and age appropriate activities for children daily
Implemented and practiced emergency procedures in accordance with Wisconsin State
Licensing and YMCA of Dane County policies and procedures
Communicated in a positive, appropriate, timely manner with staff, children and families

PROFESSIONAL ORGANIZATIONS
Student Member of American Association of Marriage and Family Therapy
Level Fourteen, State of Wisconsin Registry

HONORS AND AWARDS

Marriage and Family Therapy Scholarship 2017
Theater Scholarship Award-UW Parkside 2003
Nominated for Irene Ryan Scholarship Award 2000, 2001, 2002, 2004
Madison College Deans List Perfect Honors 2001, 2003
Madison College Deans List High Honors 2003, 2004